Sr. UX Manager Amazon Delivery, ADX Last Mile Delivery Design

📍 Job Overview

Job Title: Sr. UX Manager, ADX Last Mile Delivery Design

Company: Amazon

Location: Bellevue, Washington, United States

Job Type: Full-Time

Category: User Experience Design & Management / Operations Design

Date Posted: December 29, 2025

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Lead the strategic vision and execution for user experience (UX) design within Amazon's Last Mile Delivery operations, focusing on Delivery Service Provider (DSP) facing digital products and tools.

• Drive the design strategy for critical DSP operational systems, including Cortex, the Delivery Service Portal (Logistics Portal), and other applications essential for managing logistics, personnel, and finances.

• Champion user-centered design principles to create seamless and efficient operational experiences that empower over 4,000 DSPs globally.

• Build, mentor, and manage a team of multi-disciplinary UX professionals, fostering a collaborative and high-performing design environment.

📝 Enhancement Note: This role is deeply embedded within operations, focusing on the digital tools that enable the efficiency and success of Amazon's last-mile delivery partners. While the title is "UX Manager," the core function involves optimizing complex operational workflows through design, making it highly relevant to operations professionals seeking to leverage design for process improvement and efficiency gains. The emphasis on DSPs, logistics, and operational management places this role at the intersection of UX and GTM/Ops Strategy.

📈 Primary Responsibilities

• Define and drive the design strategy across key DSP operational areas: capacity planning, scheduling, fleet management, on-road execution monitoring, Delivery Associate (DA) hiring and onboarding, financial management, and business performance analytics.

• Lead the design vision for critical systems such as Cortex (real-time route monitoring), Scheduling UI, Fleet Management (KITT), and other Logistics Portal applications.

• Establish and execute Durable Customer Outcomes (DCOs) that enhance DSP operational efficiency, safety, and business sustainability.

• Collaborate closely with cross-functional partners in DSP Product Tech, EBT (presumably Enterprise Business Technology or similar), and broader operations teams to deliver integrated and cohesive user experiences.

• Build, coach, and mentor a team of UX Designers, Visual Designers, Researchers, and Design Technologists, organized into People Centered Teams (PCTs).

• Champion and evolve scalable design systems (including Meridian) to drive operational efficiency for DSP partners and ensure a consistent user experience across web and mobile (PWA) platforms.

• Drive user research initiatives to gain deep insights into DSP business needs, operational challenges, and pain points.

• Create mechanisms to measure design impact and operational improvements across the global delivery network.

• Act as a design leader within Amazon, fostering strong partnerships across design teams and driving operational excellence through user-centered design methodologies.

📝 Enhancement Note: The responsibilities highlight a strategic leadership role focused on operational outcomes. Responsibilities like "Define and execute on Durable Customer Outcomes (DCOs)" and "drive operational efficiency" are key operations-centric tasks. The mention of specific systems like Cortex and KITT indicates a need for understanding complex operational software.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 10 years of professional experience in UX design, with a strong focus on complex digital products and systems.

• At least 5 years of experience leading and managing multi-discipline design teams (e.g., visual design, interaction design, user research, design technology).

• Demonstrated experience in managing design teams through the entire product development lifecycle, from concept to launch and iteration.

Required Skills:

• Strategic Design Leadership: Ability to define and drive a long-term design vision for complex operational systems and user ecosystems.

• Team Management & Mentorship: Proven experience in building, coaching, and mentoring design teams, fostering individual growth and team performance.

• User Research & Insights: Expertise in conducting user research to uncover deep user needs, pain points, and behavioral insights, particularly within operational contexts.

• Operational Efficiency Focus: Strong understanding of how design can impact and improve operational workflows, business management, and overall efficiency.

• Cross-Functional Collaboration: Excellent ability to partner effectively with product management, engineering, operations, and other stakeholders.

• Design Systems Expertise: Experience with developing, scaling, and managing design systems to ensure consistency and efficiency across multiple products.

• Problem-Solving: Ability to tackle complex, ambiguous problems and translate them into clear design strategies and actionable plans.

• Communication & Influence: Strong verbal and written communication skills, with the ability to present complex ideas and influence senior leadership.

Preferred Skills:

• Experience presenting to and effectively advising senior leaders outside of the immediate design function.

• Experience embedding design teams within agile product development frameworks for seamless collaboration.

• Familiarity with logistics, supply chain, or last-mile delivery operations.

• Experience with data analysis and using metrics to inform design decisions and measure impact.

• Knowledge of web and mobile (PWA) design best practices.

📝 Enhancement Note: The requirements emphasize leadership and strategic thinking in design, specifically applied to operational challenges. The distinction between "Basic" and "Preferred" qualifications suggests a need for candidates who can not only manage but also strategically influence beyond the design team, a critical trait for operations-adjacent roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Design Process Showcase: Demonstrate a comprehensive design process across multiple projects, from initial problem definition and user research to final implementation and iteration. Highlight how you tackled complex operational challenges.

• Leadership and Team Impact: Include examples showcasing your leadership in managing design teams, mentoring designers, and fostering a collaborative team environment. Quantify the impact of your team's work.

• Strategic Vision & Execution: Present case studies where you defined and executed a strategic design vision, particularly for systems involving complex workflows, data management, or operational efficiency.

• System Design & Scalability: Showcase experience with designing or contributing to scalable design systems and frameworks that support multiple products and user groups within an ecosystem.

Process Documentation:

• Workflow Optimization Case Studies: Provide detailed examples of how your design interventions have led to measurable improvements in operational workflows, efficiency, or user task completion rates for business users.

• User Research & Strategy Integration: Illustrate how user research insights were translated into actionable design strategies and directly influenced product roadmaps and feature development within an operational context.

• Cross-Functional Collaboration Frameworks: Document instances of successful collaboration with product, engineering, and operations teams, highlighting your role in aligning diverse perspectives towards common goals and efficient product delivery.

📝 Enhancement Note: For a role managing design for operational tools, the portfolio should emphasize process optimization, the impact of design on business metrics, and the ability to manage complex, interconnected systems. Candidates should be prepared to articulate their approach to system-level design and how they measure success in operational contexts.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Coverage: Includes medical, dental, and vision insurance plans.

• Retirement Savings: Access to a 401(k) plan, with potential company match.

• Equity Participation: Potential for stock options or Restricted Stock Units (RSUs), reflecting Amazon's total compensation approach.

• Paid Time Off: Generous vacation, personal time, and holidays.

• Parental Leave: Policies to support new parents.

• Life and Disability Insurance: Coverage to protect employees and their families.

• Employee Discount: On Amazon products.

• Professional Development: Opportunities for training, conferences, and continued learning.

Working Hours:

• Standard full-time work week, typically 40 hours. While the role is on-site, Amazon often offers flexibility within core working hours for operational tasks and team collaboration.

📝 Enhancement Note: The provided salary range is specific to Amazon's compensation structure across different US markets. The benefits listed are typical for large tech companies and align with Amazon's offerings. The "total compensation" aspect, including equity, is a key differentiator for roles at Amazon. While on-site, operations-adjacent roles often require flexibility to manage time-sensitive issues.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Logistics, Digital Media, Artificial Intelligence. Amazon operates across a vast spectrum of industries, with this role deeply rooted in its core e-commerce and logistics operations.

Company Size: Enterprise (Over 1,000 employees). Amazon is one of the world's largest employers, with hundreds of thousands of employees globally.

Founded: 1994. Amazon has a long history of innovation, customer obsession, and operational excellence, which permeates its culture.

Team Structure:

• People Centered Teams (PCTs): The UX design team is organized into specialized PCTs, each focusing on specific user groups or functional areas within the DSP ecosystem.

• Cross-Disciplinary Collaboration: This role requires close partnership with Product Management, Engineering (DSP Product Tech), and Operations teams, fostering a highly collaborative environment.

• Reporting Hierarchy: The Sr. UX Manager will likely report to a Director or VP of Design/Product within the broader Amazon Delivery or Logistics organization, leading multiple individual contributor designers and potentially junior managers.

Methodology:

• User-Centered Design (UCD): A fundamental principle at Amazon, ensuring that user needs and pain points are at the forefront of all design decisions.

• Data-Driven Decision Making: Heavy reliance on data, analytics, and A/B testing to inform design choices and measure impact.

• Agile Development: Design teams are often embedded within agile development cycles, requiring rapid iteration and close collaboration with engineering.

• Design Systems: Emphasis on leveraging and contributing to robust design systems (like Meridian) for consistency, efficiency, and scalability.

Company Website: https://www.amazon.com

📝 Enhancement Note: Amazon's culture is characterized by its Leadership Principles, customer obsession, and a fast-paced, data-driven environment. For an operations-focused UX role, understanding how design contributes to Amazon's core mission of delivering for customers and partners is crucial. The PCT structure indicates a highly specialized and focused approach to design within large operational domains.

📈 Career & Growth Analysis

Operations Career Level: This is a senior management position, indicating a significant level of responsibility and strategic influence within the UX and operations design domain. It's a key leadership role for individuals passionate about optimizing operational ecosystems through user-centric design.

Reporting Structure: The Sr. UX Manager will lead multiple design teams and report to a senior leader within Amazon's product or technology organization. This structure provides visibility and opportunities to influence broader organizational strategy.

Operations Impact: This role has a direct and significant impact on the operational efficiency, profitability, and scalability of Amazon's last-mile delivery network. By improving the tools and digital experiences for DSPs, the manager contributes directly to Amazon's ability to deliver millions of packages daily.

Growth Opportunities:

• Leadership Advancement: Potential to move into Director-level roles, managing larger design organizations or broader product portfolios within Amazon's logistics and delivery divisions.

• Specialization: Deepen expertise in logistics, supply chain design, or specific areas of operational technology.

• Cross-Organizational Mobility: Opportunities to transition into product management, operations strategy, or leadership roles in other Amazon business units.

• Continuous Learning: Amazon provides extensive resources for professional development, including internal training, access to industry conferences, and opportunities to work on cutting-edge technologies.

📝 Enhancement Note: This role offers a clear path for growth within Amazon's vast operations and technology landscape. The blend of UX leadership and operational focus provides a unique development trajectory, preparing individuals for senior leadership roles that bridge design, technology, and business strategy.

🌐 Work Environment

Office Type: Primarily an on-site role within Amazon's corporate office spaces. These environments are typically modern, collaborative, and equipped with advanced technology.

Office Location(s): Bellevue, Washington, USA. This location is a major tech hub with a significant Amazon presence, offering a vibrant professional community.

Workspace Context:

• Collaborative Hubs: Offices are designed with open workspaces, meeting rooms, and collaboration zones to encourage interaction and knowledge sharing among teams.

• Technology-Rich Environment: Access to state-of-the-art hardware, software, and internal tools necessary for design and development work.

• Cross-Functional Interaction: Frequent opportunities to engage with peers from product management, engineering, research, and various operations teams, fostering a dynamic and integrated work experience.

Work Schedule:

• The role is full-time, with standard business hours expected. However, given the operational nature of the products, there may be a need for flexibility to address urgent issues or participate in global team syncs across different time zones.

📝 Enhancement Note: The on-site requirement in Bellevue suggests a preference for in-person collaboration, which is often beneficial for complex design challenges and team building in operations-centric roles. Amazon's office environments are generally conducive to innovation and high performance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Deep dive into your leadership experience, design philosophy, and approach to managing teams and complex projects.

• Design Portfolio Review: A critical stage where you present your work, focusing on case studies that demonstrate your strategic thinking, problem-solving skills, and impact on operational efficiency. Expect to discuss your process, challenges, and outcomes.

• Cross-Functional Interviews: Meetings with key stakeholders from Product Management, Engineering, and Operations to assess collaboration skills and understanding of operational domains.

• Team Interviews: Conversations with potential direct reports or peers to evaluate team dynamics, mentorship style, and cultural alignment.

• Final Round/Leadership Interview: May involve a senior leader to confirm strategic alignment and overall fit for the organization.

Portfolio Review Tips:

• Focus on Operational Impact: Select 2-3 strong case studies that highlight your ability to solve complex operational problems through design. Quantify the impact in terms of efficiency gains, cost savings, error reduction, or increased DSP success.

• Showcase Leadership: Demonstrate your experience leading design teams, mentoring individuals, and driving design strategy. Use examples that illustrate your coaching methodology and how you empower your team.

• Detail Your Process: Clearly articulate your end-to-end design process, from research and ideation to execution and iteration, emphasizing how you adapt your approach to different project needs.

• Tell a Story: Structure your presentations as compelling narratives that highlight the problem, your solution, the challenges faced, and the measurable results achieved.

• Align with Amazon's Culture: Be prepared to discuss how your values and work style align with Amazon's Leadership Principles, particularly Customer Obsession, Bias for Action, and Dive Deep.

Challenge Preparation:

• Design Exercise: You might be given a hypothetical design challenge related to DSP operations. Be prepared to think critically, ask clarifying questions, and outline your approach to solving it, even if you don't have time to create a full deliverable.

• Scenario-Based Questions: Expect questions about how you would handle team conflicts, manage competing priorities, influence stakeholders, or drive adoption of new design standards within an operational context.

📝 Enhancement Note: The interview process at Amazon is rigorous and designed to assess a candidate's capabilities across multiple dimensions. For this role, showcasing a deep understanding of operational challenges and how design can directly address them, alongside strong leadership and collaboration skills, will be paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP. Proficiency in at least one primary design tool is essential.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Monday.com. Experience with tools used for agile development and cross-functional team coordination.

• Design Systems: Familiarity with creating, managing, and utilizing comprehensive design systems (e.g., Meridian at Amazon).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or internal Amazon analytics platforms.

• Data Visualization: Tableau, Power BI, Looker, or similar tools for creating dashboards and presenting data-driven insights.

• User Feedback Platforms: Tools for collecting and analyzing user feedback, surveys, and usability testing results.

CRM & Automation:

• While not a direct CRM role, understanding how design integrates with CRM (e.g., Salesforce) and marketing automation platforms can be beneficial for broader GTM context.

• Internal Amazon Systems: Familiarity with Amazon's proprietary tools and platforms for logistics, delivery management, and partner portals will be developed on the job.

📝 Enhancement Note: Proficiency in industry-standard UX design tools is a baseline. The emphasis on design systems and analytics tools is crucial for a role focused on delivering scalable and measurable operational improvements. Understanding how design integrates with broader business systems is a plus.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A core Amazon principle; for this role, it translates to an unwavering focus on the needs and success of Delivery Service Providers (DSPs) and indirectly, the end customers receiving packages.

• Bias for Action: Encouraging prompt execution and problem-solving, even in the face of ambiguity. This is critical in the fast-paced logistics environment.

• Dive Deep: A commitment to understanding complex issues thoroughly, using data and first-principles thinking to arrive at solutions. This applies to understanding DSP operations and user challenges.

• Invent and Simplify: Constantly seeking innovative ways to improve processes and user experiences, making them more efficient and effective.

• Ownership: Taking responsibility for outcomes and driving initiatives to completion, even across organizational boundaries.

Collaboration Style:

• Data-Informed and Collaborative: Decisions are typically backed by data, but collaboration is key to gathering diverse perspectives and achieving buy-in from Product, Engineering, and Operations.

• Direct and Respectful Communication: Amazon encourages direct feedback, delivered constructively, to foster continuous improvement and alignment.

• Fast-Paced Iteration: Teams work in agile cycles, requiring frequent check-ins and rapid adjustments based on feedback and performance data.

📝 Enhancement Note: Understanding and embodying Amazon's Leadership Principles is fundamental to success and integration within the company culture. For this operations-focused UX role, applying these principles to the context of DSPs and delivery logistics is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Juggling the requirements of DSP owners, dispatchers, delivery associates, and Amazon's operational goals simultaneously.

• Navigating Ambiguity: Dealing with complex, evolving operational landscapes and translating them into clear design strategies.

• Driving Adoption: Ensuring that new tools and improved experiences are effectively adopted by a large, diverse network of external partners (DSPs).

• Measuring Impact: Developing robust metrics to accurately quantify the impact of design interventions on operational efficiency and business outcomes.

• Scaling Design Systems: Ensuring design systems remain effective and relevant as the DSP ecosystem and product portfolio grow.

Learning & Development Opportunities:

• Deep Dive into Logistics: Gaining unparalleled expertise in the complexities of last-mile delivery operations and supply chain management.

• Advanced Design Leadership: Developing skills in managing larger, more complex design teams and influencing strategic decisions at a senior level.

• Technology Immersion: Exposure to cutting-edge technologies and data science applications used in logistics and operations.

• Industry Conferences & Training: Opportunities to attend relevant UX, operations, and logistics industry events.

• Mentorship: Access to senior leaders within Amazon for guidance and career development.

📝 Enhancement Note: The challenges presented are typical of large-scale operational design roles. The growth opportunities highlight the unique advantage of working within Amazon's logistics arm, offering deep domain expertise and significant leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define a design strategy for a complex operational system. What was your process, and what was the outcome?" (Focus on your approach to understanding operational workflows, identifying key leverage points for design, and measuring impact.)

• "How would you lead a team to design solutions that improve the financial management capabilities for small business owners (DSPs)?" (Highlight your understanding of user empathy, data-driven design, and potential solutions for financial tracking and reporting.)

Company & Culture Questions:

• "How do you see your leadership style aligning with Amazon's Leadership Principles, particularly 'Customer Obsession' and 'Bias for Action' in the context of DSP operations?" (Prepare specific examples.)

• "Describe your experience building and mentoring design teams. What is your philosophy on fostering a high-performing and inclusive design culture?" (Focus on team development, individual growth, and collaborative processes.)

Portfolio Presentation Strategy:

• Operational Context is Key: For each case study, clearly set the stage by explaining the operational challenge and the business context.

• Quantify Everything Possible: Use metrics to demonstrate the impact of your design solutions on DSPs and Amazon's operations. Think efficiency, cost, time savings, error reduction, task completion rates.

• Highlight Your Leadership Role: Clearly articulate your contributions as a leader, manager, and strategic thinker, not just a designer.

• Showcase Problem-Solving: Detail the complexities you encountered and how you systematically approached and resolved them.

• Prepare for Deep Dives: Be ready to answer detailed questions about your process, decisions, and the trade-offs you made.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, operational understanding, and strong leadership. Candidates should be ready to connect their design expertise directly to business and operational outcomes, using Amazon's framework of Leadership Principles.

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📌 Application Steps

To apply for this Senior UX Manager position:

• Submit your application through the Amazon Jobs career site using the provided link.

• Tailor your Resume: Emphasize your experience in leading design teams, managing complex digital products, and driving operational efficiency through user-centered design. Quantify achievements with specific metrics related to process improvement, user adoption, or business impact.

• Curate Your Portfolio: Select 2-3 impactful case studies that best showcase your leadership, strategic design thinking, and ability to solve complex operational challenges. Ensure each case study clearly articulates the problem, your process, your leadership role, and measurable results.

• Prepare for Behavioral and Situational Questions: Review Amazon's Leadership Principles and prepare specific examples of how you have demonstrated them in your career, particularly in team leadership, problem-solving, and driving results in operational contexts.

• Research Amazon's Logistics: Familiarize yourself with Amazon's last-mile delivery operations, the role of DSPs, and common challenges in the logistics industry. This will help you speak knowledgeably during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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