Sr. UX Designer

📍 Job Overview

Job Title: Sr. UX Designer

Company: Comcast

Location: Philadelphia, Pennsylvania, United States

Job Type: FULL_TIME

Category: User Experience / Product Design

Date Posted: 2025-11-06

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on enhancing the user experience (UX) for Comcast Business's digital platforms and external communications, ensuring intuitive and engaging interactions for a diverse customer base.

• The Sr. UX Designer will be instrumental in researching customer usability, assessing digital media effectiveness, and translating user needs into functional and aesthetically pleasing design solutions.

• This position involves close collaboration with cross-functional teams to expand and optimize digital delivery channels, improving access to company resources and communications.

• The role requires a deep understanding of user-centered design principles, prototyping, and the ability to independently drive projects from concept to implementation.

📝 Enhancement Note: While the title is "Sr. UX Designer," the responsibilities described lean heavily into product design and digital strategy within a B2B context (Comcast Business). The emphasis on "external digital communications," "user research," and "digital delivery channels" suggests a role that bridges traditional UX with content strategy and information architecture for business clients. Candidates should be prepared to discuss how their UX expertise translates to enterprise solutions and B2B customer journeys.

📈 Primary Responsibilities

• Conduct comprehensive user research to understand customer usability and identify pain points within Comcast Business's digital media and external websites.

• Lead the experience design process for external digital communications, websites, and new media projects, from initial concept through to user experience prototyping and development.

• Oversee and contribute to the expansion and enhancement of digital delivery channels, focusing on improving the user experience for accessing publications, outreach materials, research, data, and multimedia content.

• Assess the positioning and strategic role of products and services within Comcast's online ecosystem, developing detailed interaction and functional specifications.

• Analyze competitor products and market trends to recommend innovative design solutions that differentiate Comcast Business offerings and maintain a competitive edge.

• Develop and test new research hypotheses to drive the creation of leading-edge design solutions and user interface improvements.

• Collaborate with content strategists, product managers, and engineering teams to ensure cohesive and effective digital experiences across all platforms.

• Document design processes, user flows, and functional requirements clearly and concisely for project stakeholders and development teams.

• Regularly exercise independent judgment and discretion in significant design and strategy matters.

• Maintain consistent and punctual attendance, with the flexibility to work non-traditional hours, including nights and weekends, and overtime as necessary to meet project deadlines.

📝 Enhancement Note: The responsibilities indicate a strategic as well as tactical role. The emphasis on "project leadership," "developing new research and tests," and "recommending design solutions" suggests that candidates should highlight their ability to influence strategy and drive innovation, not just execute designs. The requirement to "work nights and weekends, variable schedule(s) and overtime" is a critical operational consideration for candidates.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Human-Computer Interaction (HCI), Design, Computer Science, Psychology, or a related field is preferred.

Experience:

• 5-7 years of progressive experience in User Experience (UX) Design, Product Design, or a closely related field.

Required Skills:

• Collaboration: Demonstrated ability to work effectively with cross-functional teams, including product managers, engineers, marketers, and content strategists, to achieve common goals.

• UI/UX Design: Strong command of UI/UX design principles, methodologies, and best practices, with a portfolio showcasing end-to-end design process.

• User Experience (UX) Design: Expertise in conducting user research, creating user personas, journey mapping, wireframing, prototyping, and usability testing.

• Digital Media Research: Ability to research and analyze customer usability of digital media and assess the effectiveness of online content and platforms.

• Interaction & Functional Specifications: Proficiency in developing detailed interaction and functional specifications for complex digital products.

Preferred Skills:

• Experience with design systems and their implementation.

• Familiarity with agile development methodologies.

• Knowledge of web analytics tools and their application in UX optimization.

• Experience in the telecommunications or technology services industry.

• Proficiency in advanced prototyping tools and techniques for creating high-fidelity interactive mockups.

📝 Enhancement Note: The explicit mention of "Collaboration, UI/UX Design, User Experience (UX) Design" in the input data confirms these as core competencies. The "5-7 Years" experience requirement positions this as a senior individual contributor role, demanding not just execution but also strategic input and leadership within design projects. The preference for a Bachelor's degree but openness to equivalent experience is a common standard for senior roles in large organizations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX design projects, demonstrating the full design lifecycle from research and ideation to final implementation and iteration.

• Emphasis on projects that highlight user research methodologies, problem-solving approaches, and the impact of design decisions on user behavior and business outcomes.

• Clear documentation of the design process, including user flows, wireframes, interactive prototypes, and final UI mockups.

• Examples of how data (user feedback, analytics, usability testing results) informed design decisions and led to measurable improvements.

Process Documentation:

• Ability to develop and maintain clear documentation for design processes, including user research findings, design specifications, and interaction guidelines.

• Experience in creating and refining user-centered design processes that can be adopted and scaled across multiple projects.

• Understanding of how to integrate UX design workflows with broader product development and agile methodologies.

📝 Enhancement Note: For a Sr. UX Designer role, a robust portfolio is paramount. The emphasis here is on demonstrating not just visual design skills but also a deep understanding of the process – how research informs design, how design solves problems, and how to measure the impact. Candidates should be prepared to walk through their portfolio and articulate their decision-making process for each project, linking it back to user needs and business objectives.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans designed to support physical well-being.

• Financial Well-being: Options for retirement savings plans (e.g., 401k with company match), stock purchase programs, and financial guidance resources.

• Work-Life Balance Support: Paid time off (PTO), holidays, and potential for flexible work arrangements where applicable.

• Professional Development: Opportunities for ongoing learning, training, certifications, and career advancement within Comcast.

• Employee Assistance Programs: Confidential counseling and support services for personal or work-related challenges.

• Discounts: Potential for employee discounts on Comcast products and services.

Working Hours:

• The standard working hours are typically 40 hours per week.

• This role requires flexibility, as the job description explicitly states the ability to work nights, weekends, variable schedules, and overtime as necessary to meet project demands.

📝 Enhancement Note: As no specific salary was provided, an estimated range has been generated based on typical Sr. UX Designer compensation in a major metropolitan area like Philadelphia, considering the 5-7 year experience level. The benefits listed are standard for large corporations like Comcast, with a focus on holistic employee support. The explicit mention of flexible hours is a critical detail for potential candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Media, and Technology. Comcast Business operates as a significant division within this conglomerate, providing a wide array of connectivity, communication, and managed solutions to businesses.

Company Size: Comcast is a large, publicly traded corporation with tens of thousands of employees globally, indicating a structured environment with established processes and significant resources.

Founded: Comcast was founded in 1963, signifying a long history and deep-rooted presence in its core industries, with a legacy of innovation and adaptation.

Team Structure:

• The Sr. UX Designer will likely be part of a larger Product Design or User Experience team, potentially within the Comcast Business division.

• This team will collaborate closely with product management, engineering, marketing, and customer support functions to drive the digital strategy and user experience for business clients.

Methodology:

• Comcast emphasizes an "Operating Principles" framework, encouraging employees to "Own the customer experience," be "enthusiastic learners," "win as a team," and "drive results and growth."

• The company actively promotes a "Net Promoter System" approach, integrating employee and customer feedback to drive continuous improvement.

• A data-driven approach is expected, with UX decisions informed by research, analytics, and user feedback to ensure the effectiveness of digital tools and experiences.

Company Website: https://www.comcast.com/ (Corporate), https://business.comcast.com/ (Comcast Business)

📝 Enhancement Note: Understanding Comcast's "Operating Principles" is crucial for cultural fit. The emphasis on customer experience, learning, teamwork, and results provides a strong indication of the company's operational philosophy. The scale of Comcast means that UX designers will likely work within established frameworks but also have opportunities to drive significant change within their domain.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Individual Contributor, requiring seasoned expertise in UX design. It signifies a level where one is expected to lead complex projects, mentor junior designers, and contribute significantly to design strategy without necessarily managing a team directly.

Reporting Structure: The Sr. UX Designer will likely report to a UX Manager, Director of Product Design, or a similar leadership role within the Comcast Business digital product organization. They will collaborate extensively with Product Managers, Engineering Leads, and other cross-functional stakeholders.

Operations Impact: The UX Designer will have a direct impact on the usability, adoption, and satisfaction of Comcast Business's digital platforms. By improving the customer experience, this role contributes to customer retention, operational efficiency, and the overall growth and perception of Comcast Business's service offerings.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific UX areas such as user research, interaction design, information architecture, or design systems.

• Leadership Development: Potential to move into a Lead UX Designer role, mentor junior team members, or transition into management positions.

• Cross-Divisional Exposure: Possibility to work on projects impacting other Comcast divisions, broadening experience across different product portfolios.

• Continuous Learning: Access to Comcast's extensive training resources, industry conferences, and internal knowledge-sharing sessions to stay abreast of UX trends and technologies.

📝 Enhancement Note: For a senior role, growth pathways often involve specialization, leadership, or broader strategic influence. Candidates should inquire about how Comcast supports continuous learning and career progression for its design talent. The "impact" section highlights the strategic importance of UX in a B2B context, where seamless digital experiences can be a key differentiator.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment. The description of Comcast's headquarters suggests a modern, potentially large corporate campus with amenities.

Office Location(s): Philadelphia, Pennsylvania, at 1701 John F Kennedy Blvd. This is a prime downtown Philadelphia location, likely offering good accessibility and proximity to public transport and city amenities.

Workspace Context:

• Collaborative Environment: The description emphasizes teamwork and collaboration, suggesting an open or semi-open office layout designed to foster interaction between design, product, and engineering teams.

• Tools and Technology: Access to industry-standard design software, prototyping tools, and collaborative platforms will be provided. The role requires proficiency with these tools to facilitate efficient workflow and communication.

• Team Interaction: Regular opportunities for in-person team meetings, design critiques, brainstorming sessions, and cross-functional project discussions.

Work Schedule: While a standard 40-hour work week is typical, the requirement for flexibility, including nights, weekends, and overtime, indicates a dynamic project-driven environment where meeting deadlines is paramount.

📝 Enhancement Note: The on-site requirement is a key factor for candidates. The Philadelphia location is a significant hub for Comcast, suggesting potential for being part of a large, established team. The emphasis on collaboration implies a work environment that values in-person interaction and shared ideation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume to assess basic qualifications and experience.

• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, showcasing key projects, design process, and impact. This is a critical stage where your problem-solving skills and design thinking will be evaluated. Be prepared to discuss your role, challenges, and outcomes.

• Technical/Design Interview: This may involve a design challenge (e.g., a take-home assignment or an in-person whiteboard exercise) to assess your practical design skills, problem-solving abilities, and approach to user-centered design.

• Behavioral & Cultural Fit Interview: Questions will focus on your experience with collaboration, handling feedback, navigating complex projects, and aligning with Comcast's operating principles.

• Final Interview: Potentially with senior leadership to discuss strategic fit and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent the skills and experience required for this Sr. UX Designer role. Focus on projects demonstrating B2B, enterprise, or complex platform design.

• Tell a Story: For each project, clearly articulate the problem, your role and process, the solutions you designed, and the measurable results or impact. Use visuals effectively.

• Highlight Process: Detail your user research, ideation, wireframing, prototyping, and testing methodologies. Explain why you made certain design decisions.

• Quantify Impact: Whenever possible, use data (e.g., conversion rates, task completion times, user satisfaction scores) to demonstrate the effectiveness of your designs.

• Showcase Collaboration: Mention how you worked with cross-functional teams and incorporated feedback.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, ensure you thoroughly understand the problem statement and the target audience (Comcast Business customers).

• Define Scope: Clearly define the scope of your solution and any assumptions you make.

• Document Your Process: Present your thinking process, including any quick research, ideation sketches, wireframes, and rationale behind your final design recommendations.

• Focus on Usability and Business Goals: Ensure your proposed solutions address user needs while also contributing to Comcast Business's objectives (e.g., customer acquisition, retention, efficiency).

📝 Enhancement Note: The interview process for a Senior UX role is rigorous, with a strong emphasis on portfolio presentation. Candidates should prepare to articulate their design rationale and demonstrate how their work aligns with business objectives and user needs, especially within a large enterprise context like Comcast Business.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (or similar tools for wireframing, UI design, and interactive prototyping).

• User Research & Testing: UserTesting.com, Maze, Optimal Workshop, Qualtrics, SurveyMonkey (for conducting user research, usability testing, and gathering feedback).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams (for agile workflow, task management, and team communication).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior on websites and digital platforms).

• Data Visualization: Tableau, Power BI (potentially used for presenting research findings and UX impact data).

CRM & Automation:

• While not a direct UX tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context for B2B customer journeys and interactions.

📝 Enhancement Note: Proficiency in industry-standard UX design and prototyping tools like Figma or Sketch is essential. Familiarity with user research platforms and project management tools like Jira is also highly beneficial, given the collaborative and agile nature of product development in large organizations.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and serving the needs of Comcast Business customers, ensuring their digital experiences are seamless and valuable.

• Innovation & Continuous Improvement: Encouragement to explore new ideas, challenge existing designs, and drive ongoing enhancements to digital products and services.

• Data-Driven Decision Making: A commitment to using research, analytics, and user feedback to inform design choices and measure impact.

• Collaboration & Teamwork: Valuing diverse perspectives and fostering an environment where team members work together effectively to achieve shared goals.

• Accountability & Ownership: Taking responsibility for design outcomes, project deliverables, and contributing to the overall success of Comcast Business.

Collaboration Style:

• Cross-Functional Integration: The role necessitates close collaboration with Product Management, Engineering, Marketing, and Customer Support to ensure alignment and a holistic approach to product development.

• Feedback-Rich Environment: An expectation of open communication, constructive criticism, and a willingness to give and receive feedback to elevate design quality.

• Agile & Iterative: Working within agile frameworks means a collaborative style that embraces iterative design, rapid prototyping, and continuous refinement based on stakeholder input and user testing.

📝 Enhancement Note: The company's stated "Operating Principles" directly inform these values. Candidates should be prepared to discuss how they embody these principles in their daily work, particularly in how they approach customer problems, collaborate with others, and drive results through design.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively translating complex business requirements and technical constraints into user-friendly and engaging digital experiences.

• Navigating a Large Organization: Understanding and adapting to Comcast's established processes, diverse stakeholder needs, and corporate structure to drive design initiatives forward.

• Keeping Pace with Evolving Technology: Continuously learning and incorporating new UX trends, tools, and technologies to maintain a competitive edge in digital product design.

• Measuring Design Impact: Quantifying the ROI of UX initiatives and demonstrating their value to the business in a tangible way.

Learning & Development Opportunities:

• Access to Comcast University: Extensive internal training programs covering a wide range of skills, from technical proficiencies to leadership development.

• Industry Conferences & Workshops: Opportunities to attend leading UX and design conferences (e.g., UXPA, IxDA) and participate in specialized workshops.

• Mentorship Programs: Potential to be mentored by senior design leaders or to mentor junior designers, fostering skill development and knowledge transfer.

• Internal Design Communities: Engaging with other designers across Comcast to share best practices, collaborate on challenges, and stay updated on internal design trends.

📝 Enhancement Note: Highlighting these challenges shows an understanding of the complexities of working in a large enterprise. Emphasizing the growth opportunities demonstrates a forward-thinking approach to career development and a commitment to continuous learning within the UX field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements in a design project. How did you achieve consensus and deliver a successful outcome?" (Focus on negotiation, communication, and problem-solving.)

• "How do you approach user research for a B2B product where direct user access might be limited? What alternative methods would you employ?" (Demonstrate adaptability and research acumen.)

Company & Culture Questions:

• "Based on your understanding of Comcast's Operating Principles, how would you apply them to your role as a Sr. UX Designer?" (Show you've researched and understood the company values.)

• "Describe your ideal collaboration style with product managers and engineers. How do you ensure effective communication and integration?" (Assess teamwork and cross-functional skills.)

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of your career and design philosophy. Then, dive into 2-3 selected case studies. For each, clearly state the problem, your role, your process (research, ideation, design, testing), the solution, and the measurable outcome.

• Storytelling: Frame your projects as narratives. What was the challenge? How did you overcome it? What was the impact? Make it engaging.

• Visuals: Use high-quality mockups, wireframes, and process diagrams. Show, don't just tell.

• Interaction: Be prepared for questions about your decisions, challenges, and alternatives. Engage with the interviewers and ask clarifying questions.

• Focus on Impact: Continually tie your design decisions back to user needs and business objectives. Quantify results whenever possible.

📝 Enhancement Note: Interview preparation for a Sr. UX role heavily relies on the portfolio. Candidates should practice articulating their design process and decision-making rationale clearly and concisely, demonstrating strategic thinking and a deep understanding of user-centered design principles within a business context.

📌 Application Steps

To apply for this Sr. UX Designer position:

• Submit your application through the provided Workday link: https://comcast.wd5.myworkdayjobs.com/Comcast_Careers/job/PA---Philadelphia-1701-John-F-Kennedy-Blvd/Sr-UX-Designer_R424497

• Portfolio Customization: Ensure your portfolio prominently features projects that demonstrate your experience in B2B environments, complex digital platforms, user research, and measurable results. Tailor your project selection to align with the responsibilities outlined in this job description.

• Resume Optimization: Update your resume to highlight keywords from the job description, such as "User Experience (UX) Design," "UI/UX Design," "User Research," "Interaction Design," "Prototyping," "Collaboration," and specific tools you are proficient in. Quantify achievements whenever possible.

• Interview Preparation: Practice presenting your portfolio, focusing on telling a compelling story for each project that details the problem, your process, your solution, and the impact. Prepare to discuss your approach to user research, problem-solving, and collaboration.

• Company Research: Thoroughly research Comcast and Comcast Business. Understand their mission, values (especially Operating Principles), and recent initiatives. Identify how your UX skills can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.