Senior Graphic Designer & Illustrator

📍 Job Overview

Job Title: Senior Graphic Designer & Illustrator

Company: PartnerHero

Location: Manila, Metro Manila, Philippines

Job Type: FULL_TIME

Category: Creative Operations / Marketing Operations

Date Posted: 2025-08-07

Experience Level: Mid-Senior (4-10 years)

Remote Status: Hybrid (1-2 days in office)

🚀 Role Summary

• Spearhead the creation of impactful visual designs and custom illustrations for diverse marketing and branding initiatives, ensuring conceptual strength and performance across multiple channels.

• Act as a creative leader, collaborating with internal stakeholders to translate project objectives into compelling visual narratives and brand assets.

• Mentor and guide junior design talent, fostering a collaborative environment that elevates the team's overall creative output and quality.

• Contribute to the evolution and maintenance of the company's brand design system, ensuring consistency and innovation in visual communication.

📝 Enhancement Note: While the role is titled "Senior Graphic Designer & Illustrator," its strategic importance in developing marketing collateral, brand systems, and serving as a mentor suggests a strong alignment with "Creative Operations" or "Marketing Operations" functions, focusing on the execution and strategic oversight of creative processes and assets. The hybrid nature and requirement for in-office collaboration also point to a need for strong team integration within a physical workspace.

📈 Primary Responsibilities

• Develop and execute visually compelling designs for marketing campaigns, branding initiatives, digital platforms, print materials, and multimedia projects, aligning with strategic objectives.

• Create bespoke illustrations and unique visual assets that enhance the brand's design system, enrich campaign storytelling, and differentiate the brand in the market.

• Collaborate closely with internal creative directors, art directors, and cross-functional teams to ensure creative deliverables meet project goals and brand standards.

• Provide constructive feedback, guidance, and mentorship to junior designers, fostering skill development and elevating the quality of the entire design team's output.

• Uphold and evolve client brand guidelines and design system standards across all creative assets, ensuring brand consistency and integrity.

• Research and integrate emerging design trends, innovative tools, and new technologies to maintain a competitive edge and deliver cutting-edge creative solutions.

📝 Enhancement Note: The responsibilities emphasize a blend of hands-on creative execution and strategic oversight, typical of a senior role. The mentoring aspect indicates a leadership component, and the focus on "performance" suggests that designs are not just aesthetically pleasing but also expected to drive business outcomes, a key tenet of operations-focused roles.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 4+ years of progressive experience in graphic design and illustration, with a proven track record of successfully managing creative projects from conception through completion.

• Demonstrated experience in collaborating effectively with cross-functional teams and stakeholders in a fast-paced or agency-like environment, managing multiple projects simultaneously.

Required Skills:

• Graphic Design: Mastery of core design principles, including typography, color theory, layout, and composition, with a strong portfolio showcasing digital, print, branding, and multimedia work.

• Illustration: Exceptional proficiency in hand-drawn and/or digital illustration techniques, with the ability to adapt to diverse artistic styles to meet specific project needs and brand aesthetics.

• Adobe Creative Suite: Advanced proficiency in industry-standard design software, particularly Adobe Illustrator, Photoshop, and InDesign, for creating and refining visual assets.

• Collaboration & Communication: Strong ability to articulate creative concepts, provide constructive feedback, and work seamlessly with internal teams and stakeholders.

• Brand Systems: Experience in understanding, applying, and contributing to brand design systems and guidelines.

• Adaptability: Flexibility to adjust creative approaches based on feedback, project requirements, and evolving client goals.

Preferred Skills:

• Motion Graphics/3D Design: Familiarity with tools like Adobe After Effects, Blender, or similar software for adding dynamic visual elements.

• UX/UI Design Principles: Basic understanding of user experience and user interface design to inform visual asset creation for digital products.

• Asset Creation Versatility: Experience creating optimized visual assets for a wide range of formats, including social media, websites, video content, and print collateral.

• Project Management: Ability to manage creative project timelines and deliverables efficiently.

📝 Enhancement Note: The requirement for 4+ years of experience, coupled with the mentorship aspect, positions this as a mid-to-senior level role demanding not just execution skills but also strategic thinking and leadership potential. The emphasis on a strong portfolio is critical for operations roles that require demonstrating tangible results and creative problem-solving capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 4 years of professional graphic design and illustration work, demonstrating expertise across digital, print, branding, and multimedia projects.

• Specific examples of how you have contributed to or evolved brand design systems, including case studies that highlight your understanding of brand consistency and visual language.

• Demonstrate custom illustration capabilities, showing versatility in style and application across different project types (e.g., character design, infographics, conceptual art).

Process Documentation:

• Showcase examples of your workflow for developing creative assets, from initial brainstorming and concept sketching to final production and delivery, highlighting your process for managing feedback and revisions.

• Provide evidence of how you ensure designs and illustrations adhere to brand guidelines and technical specifications for various output formats (web, print, social media).

• Illustrate your approach to collaborating with cross-functional teams, detailing how you gather requirements, present ideas, and integrate feedback into the design process.

📝 Enhancement Note: For a creative operations role like this, the portfolio is paramount. It needs to demonstrate not only aesthetic skill but also process efficiency, brand adherence, and the ability to translate business needs into effective creative outputs. Highlighting how you manage creative workflows and stakeholder communication is key.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Competitive Base Salary: Reflecting the senior level and responsibilities of the role.

• Generous Paid Vacation: Allowing for work-life balance and rejuvenation.

• Attractive Benefits Package: Including comprehensive medical, dental, and vision options, tailored to the employee's country of residence.

• Hybrid Work Arrangement: Offering flexibility with 1-2 days required in the office, promoting a balance between collaboration and personal work style.

• Access to Free Posture-Based Fitness Workouts: Supporting employee well-being from home.

• Paid Sabbatical Leave: Providing opportunities for extended breaks and personal development.

• Training Opportunities: Access to both internal PartnerHero training and external development programs to enhance skills and knowledge.

• 1-on-1 Coaching: Regular coaching sessions with feedback, mentorship, and opportunities for cross-functional development, fostering career growth.

Working Hours:

• Typically 40 hours per week, with a hybrid arrangement that requires 1-2 days per week in the office. This structure allows for focused individual work and collaborative team sessions.

📝 Enhancement Note: The salary estimate is an informed projection based on market data for senior creative roles in the Philippines. The benefits package is robust, highlighting the company's commitment to employee well-being and professional development, which are strong draws for experienced operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) / Customer Experience (CX) / Technology Services. PartnerHero, in conjunction with Crescendo, operates within the CX and outsourcing sector, leveraging technology (Augmented AI) and human talent to deliver support solutions. This industry focus implies a dynamic environment that requires adaptability and a client-centric approach.

Company Size: PartnerHero is part of a larger entity formed by the merger with Crescendo, suggesting a substantial global workforce. This scale offers opportunities for diverse projects and cross-functional exposure.

Founded: PartnerHero was founded with a mission to connect talented people globally with companies seeking growth. The merger with Crescendo signifies a strategic expansion and enhancement of their service offerings, aiming to redefine CX through a blend of AI and human expertise.

Team Structure:

• As a Senior Graphic Designer & Illustrator, you would likely be part of a Marketing or Creative team, potentially reporting to a Creative Director or Marketing Manager.

• The team structure will involve collaboration with other designers, copywriters, marketing specialists, and potentially project managers or client-facing teams.

Methodology:

• The company emphasizes a "people-first" approach and a "human-centered" model, suggesting that processes are designed to support and empower employees.

• The integration of "Augmented AI" points towards a data-driven and technologically advanced operational strategy, where creative solutions are informed by performance metrics and technological capabilities.

• Collaboration, feedback, and continuous improvement are likely core operational methodologies, supported by the company's stated values.

Company Website: http://partnerhero.com

📝 Enhancement Note: Understanding the company's industry and its merger with Crescendo is crucial for grasping the operational context. The emphasis on "people-first" and "Augmented AI" suggests a culture that values both human talent and technological innovation, impacting how creative operations are managed and executed.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Senior," indicating a level of experience and responsibility beyond entry-level or mid-level positions. It requires not only strong creative execution skills but also the ability to provide strategic direction, mentor others, and manage projects with a degree of autonomy.

Reporting Structure: You will likely report to a Creative Director or a Marketing Manager. The role involves mentoring junior designers, suggesting a potential for leading small project teams or acting as a senior point of contact for specific creative tasks.

Operations Impact: The Senior Graphic Designer & Illustrator's work directly impacts the company's brand perception, marketing effectiveness, and client acquisition efforts. By creating compelling visuals and illustrations, this role contributes to brand differentiation, campaign performance, and overall marketing ROI, which are critical operational metrics.

Growth Opportunities:

• Creative Leadership: Potential to advance into roles such as Art Director, Creative Lead, or Manager of Creative Services, overseeing broader creative strategies and teams.

• Specialization: Opportunity to deepen expertise in specific areas like brand system development, illustration for complex narratives, or digital design for performance marketing.

• Cross-functional Development: Exposure to other departments like marketing, product, or client success can lead to broader operational understanding and career diversification.

• Mentorship & Training: PartnerHero actively provides 1-on-1 coaching and training opportunities, facilitating skill enhancement and career progression within the organization.

📝 Enhancement Note: The "Senior" title implies a trajectory towards leadership or specialized expertise within the creative and marketing operations function. The company's investment in coaching and training reinforces the potential for structured career growth.

🌐 Work Environment

Office Type: The role is described as "hybrid," meaning it combines remote work with in-office attendance. This suggests a modern office setup designed to facilitate collaboration, brainstorming, and team cohesion, while also allowing for focused individual work.

Office Location(s): The primary location mentioned is Manila, Metro Manila, Philippines, indicating a physical office space within this region. The requirement for 1-2 days in the office means candidates should be located within a commuting distance or be willing to relocate.

Workspace Context:

• The workspace is likely to be collaborative, encouraging interaction and knowledge sharing among creative team members and other departments.

• Expect access to standard design tools and technology, with potential for specialized software and hardware to support creative output.

Work Schedule:

• Standard full-time working hours, likely aligning with typical business hours in the Philippines (e.g., 9 AM to 6 PM PHT).

• The hybrid model allows for flexibility in how the work week is structured, balancing in-office days with remote work.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, requiring individuals to be comfortable with both independent remote work and in-person collaboration. This blend is increasingly common in creative and operations roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and creative fit.

• Creative Assessment/Portfolio Review: This is a crucial stage where you will present your portfolio, discuss your design process, and potentially complete a design challenge or case study. Expect to elaborate on your problem-solving approach and how your designs achieve specific objectives.

• Team/Stakeholder Interviews: Interviews with hiring managers, potential colleagues, and other stakeholders to evaluate your collaboration skills, cultural fit, and understanding of the company's mission and values.

• Final Interview: Potentially with senior leadership to discuss your long-term potential and alignment with the company's strategic vision.

Portfolio Review Tips:

• Curate Selectively: Showcase your strongest, most relevant work (4-6 projects are often sufficient), focusing on quality over quantity. Tailor your selection to highlight skills mentioned in the job description (branding, illustration, digital, print).

• Tell a Story: For each project, clearly articulate the brief, your role, the challenges faced, your creative process, the solutions you implemented, and the impact or results achieved. Quantify results where possible.

• Highlight Process: Demonstrate your thought process, illustrating how you approach a problem, brainstorm ideas, and iterate based on feedback. Include sketches, mood boards, or wireframes if applicable.

• Showcase Illustration: Dedicate specific slides or sections to your illustration work, explaining the context and purpose of each piece.

• Prepare for Questions: Anticipate questions about your design choices, your collaboration style, how you handle feedback, and your understanding of brand systems.

Challenge Preparation:

• Be prepared for a design challenge that might involve creating a concept for a marketing campaign, a new brand asset, or an illustration based on a given brief.

• Focus on demonstrating your understanding of the company's brand and target audience.

• Practice articulating your creative decisions and rationale clearly and concisely, as if presenting to a client or team.

• Manage your time effectively during the challenge to deliver a polished, well-reasoned outcome.

📝 Enhancement Note: The interview process heavily emphasizes the portfolio. Candidates should approach it as a presentation of their problem-solving abilities and creative impact, not just a showcase of pretty pictures. Demonstrating a structured, iterative design process is key for operations-minded roles.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite:

  • Adobe Illustrator: Essential for vector graphics, custom illustrations, and logo design.
  • Adobe Photoshop: Crucial for image editing, digital asset creation, and mockups.
  • Adobe InDesign: Necessary for layout design in print and digital publications.

• Prototyping/Collaboration Tools (Preferred):

  • Figma/Sketch/Adobe XD: Proficiency in these tools is a plus for UI/UX-related tasks or collaborative design workflows.

• Motion Graphics/3D Design (Preferred):

  • Adobe After Effects: For creating animated graphics and motion design elements.
  • Blender/Autodesk Maya: For 3D modeling and rendering, if applicable to specific campaigns.

Analytics & Reporting:

CRM & Automation:

• Familiarity with how marketing automation platforms (e.g., HubSpot, Marketo) or CRMs (e.g., Salesforce) utilize visual assets in campaigns can be advantageous.

📝 Enhancement Note: Proficiency in the Adobe Creative Suite is non-negotiable. The preferred tools indicate a leaning towards modern, collaborative design workflows and potential for expanded responsibilities in digital and motion graphics.

👥 Team Culture & Values

Operations Values:

• Care for others: Demonstrates a supportive and empathetic approach to team members and stakeholders, crucial for collaborative creative processes and mentorship.

• Embrace growth: Encourages continuous learning, skill development, and adaptability to new design trends, tools, and project requirements.

• Manifest trust: Emphasizes reliability, delivering on commitments, and maintaining high standards in creative output, building confidence with internal clients.

• Take ownership: Promotes accountability for projects and outcomes, encouraging proactive problem-solving and initiative in design execution.

• Be humble: Fosters an environment where feedback is welcomed, learning from colleagues is prioritized, and a collaborative spirit drives collective success.

Collaboration Style:

• Cross-functional Integration: Works closely with marketing, branding, and potentially product teams to ensure creative aligns with broader business strategies and objectives.

• Feedback Exchange: Engages in a culture of constructive critique and open communication, both giving and receiving feedback to refine creative work and mentor junior designers.

• Knowledge Sharing: Actively participates in sharing design insights, techniques, and best practices within the creative team to foster collective growth and efficiency.

📝 Enhancement Note: The company's explicitly stated core values directly inform the expected collaborative style and approach to work. Understanding and aligning with these values is critical for success in this role, especially given the emphasis on mentorship and team dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creative Vision with Brand Guidelines: Effectively merging innovative design concepts with strict brand adherence across diverse projects.

• Managing Multiple Stakeholder Needs: Navigating feedback and requirements from various internal teams to deliver cohesive creative solutions.

• Adapting to Evolving Trends: Staying current with rapid changes in design software, platforms, and visual communication trends to keep deliverables fresh and effective.

• Mentoring Junior Talent: Effectively guiding and developing less experienced designers while managing personal creative responsibilities.

Learning & Development Opportunities:

• Skill Advancement: Opportunities to deepen expertise in illustration, motion graphics, UI/UX design, or brand strategy through internal and external training.

• Industry Exposure: Potential to attend industry conferences or workshops focused on design innovation and creative best practices.

• Leadership Development: Gaining experience in leading creative projects and mentoring junior designers can pave the way for future leadership roles.

• Cross-functional Learning: Engaging with different departments to understand their operational needs and how creative supports their goals.

📝 Enhancement Note: Recognizing these challenges and growth opportunities allows candidates to prepare for potential hurdles and articulate how they will leverage the company's support for their professional development.

💡 Interview Preparation

Strategy Questions:

• Creative Strategy: "How do you approach developing a creative concept for a new marketing campaign, and what steps do you take to ensure it aligns with business objectives?" (Prepare to discuss your process from brief to execution, including research and ideation.)

• Collaboration & Feedback: "Describe a time you had to incorporate difficult feedback on a design. How did you handle it, and what was the outcome?" (Focus on your ability to receive and act on constructive criticism.)

• Problem-Solving: "Imagine you're tasked with creating a visual asset for a platform where you have limited creative freedom. How would you ensure your design is still impactful and on-brand?" (Demonstrate your ability to innovate within constraints.)

Company & Culture Questions:

• Brand Understanding: "What are your initial impressions of PartnerHero's brand identity, and how would you approach strengthening it visually?" (Research the company's website and social media beforehand.)

• Team Dynamics: "How do you typically collaborate with other designers and non-designers on a project team?" (Highlight your communication and teamwork skills.)

• Impact Measurement: "How do you measure the success of your design work, particularly in a marketing context?" (Discuss metrics like engagement, conversion rates, or brand recall.)

Portfolio Presentation Strategy:

• Structure: Begin with an overview of your portfolio, then dive into 3-4 key projects. For each project, clearly state the objective, your role, the process, challenges, solutions, and results.

• Visuals: Use high-quality mockups and clear visuals. For illustrations, provide context on their purpose.

• Narrative: Tell a compelling story for each project, emphasizing your thought process and problem-solving approach.

• Engagement: Be prepared to pause and answer questions during your presentation. Engage with the interviewers by asking clarifying questions.

• Tools: Be ready to discuss the tools you used and why. If you worked on a brand system, be prepared to explain your contribution and philosophy.

📝 Enhancement Note: Tailor your preparation to showcase not just your design skills but also your strategic thinking, collaboration abilities, and how you approach creative work as part of a larger business operation.

📌 Application Steps

To apply for this Senior Graphic Designer & Illustrator position:

• Submit your application through the provided link on the PartnerHero careers page.

• Portfolio Customization: Ensure your portfolio is up-to-date and prominently features your strongest graphic design and illustration work, especially projects that demonstrate brand system development and campaign execution. Consider creating a dedicated section showcasing your illustration versatility.

• Resume Optimization: Tailor your resume to highlight the 4+ years of experience, specific design software proficiency (Adobe Creative Suite), and any mentorship or leadership experience. Quantify achievements where possible (e.g., "Increased campaign engagement by X% with visually optimized assets").

• Interview Preparation: Practice presenting your portfolio, focusing on the "why" behind your design choices and how they align with business goals. Prepare answers for common interview questions related to creative process, collaboration, and handling feedback.

• Company Research: Thoroughly review PartnerHero's website, mission, values, and recent news (including the Crescendo merger). Understand their brand identity and target audience to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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