pt framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Fairbanks, Alaska, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: March 19, 2026

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This is a part-time, on-site role focused on customer engagement and specialized custom framing services within a retail environment.

• Responsibilities include driving sales and production targets for custom framing solutions, ensuring high-quality output and timely order completion.

• The role requires building strong customer relationships through personalized design consultations and providing exceptional in-store shopping assistance.

• Adherence to Standard Operating Procedures (SOPs), company programs, and safety standards is critical for compliance and operational excellence.

📝 Enhancement Note: While the job title is "PT Framer," the description emphasizes customer relationship building, sales, and production management, indicating a role that blends customer service with a specialized craft. The "0-2 years" experience level suggests it's an entry-level position with a focus on training and development in custom framing.

📈 Primary Responsibilities

• Customer Relationship & Sales:

  • Build and nurture customer relationships by providing personalized design consultations for custom framing solutions.
  • Utilize Elevated ABC Delivery (a potential internal sales methodology) to drive sales and achieve production results for custom framing orders.
  • Actively engage customers, assist them in locating products, and offer solutions to meet their needs.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to delivery timelines.
  • Operate framing equipment and glass cutters safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Sales In, Stock Out) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, ensuring visual merchandising standards are met.
  • Participate in truck un-load and stocking processes, following truck standards and completing tasks within budget.
  • Operate the cash register, execute cash handling procedures to company standards, and support shrink and safety programs.

• Team Collaboration & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

  • Interact positively and respectfully with colleagues, maintaining a professional demeanor even in challenging situations.

  • Support broader store operations, including Omni channel processes.

📝 Enhancement Note: The responsibilities highlight a dual focus: driving revenue through personalized custom framing sales and production, and contributing to overall store operations. The mention of "Elevated ABC Deliver" suggests a specific sales training or methodology that candidates should be aware of or prepared to learn.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for system operation and order processing.

• Basic measuring skills for accurate framing dimensions.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to build rapport and lasting relationships with customers.

Preferred Skills:

• Previous retail experience, demonstrating an understanding of store operations and customer flow.

• Proven experience in selling products and/or services, with a track record of meeting sales targets.

• Familiarity with visual merchandising principles.

• Basic understanding of art and design principles related to framing.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate who can be trained. The emphasis on "basic" skills suggests that aptitude, willingness to learn, and customer focus are prioritized over extensive prior experience in specialized areas like framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate:
  • Problem-Solving: Examples of how they've solved customer issues or met specific needs.
  • Quality Craftsmanship: Any personal or professional projects showcasing attention to detail and quality output, particularly in areas like art, crafts, or DIY projects.
  • Sales Acumen: Instances where they successfully sold a product or service, explaining their approach and the outcome.
  • Process Adherence: Examples of following instructions or procedures to achieve a desired result.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of:
  • Standard Operating Procedures (SOPs): How they approach learning and implementing established procedures.
  • Workflow Execution: Their ability to follow multi-step processes efficiently, particularly in order fulfillment and customer service.
  • Quality Control: How they ensure the accuracy and quality of their work.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is less about formal documentation and more about being able to articulate relevant experiences and demonstrate potential during the interview. Candidates should prepare to speak to their skills and experiences in a way that aligns with the job responsibilities.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail positions with specialized duties (like custom framing) in Fairbanks, Alaska, the estimated hourly wage would likely range from $15.00 to $18.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are offered.

• Paid Time Off (PTO): Accrued PTO is available.

• Tuition Assistance: Support for continuing education.

• Employee Discounts: Generous discounts on Michaels products.

• Other Benefits: Additional benefits may be available, as indicated by the company's commitment to well-being.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings.

• Total weekly hours are not specified but are typically between 15-25 for part-time roles.

📝 Enhancement Note: Salary is estimated based on general retail part-time wages in Alaska and the specialized nature of the framing role. The provided benefits are comprehensive for a part-time retail position, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Over 1,300 stores in North America)

Founded: 1973

Company Description: Michaels is North America's largest specialty arts and crafts retail chain. Their purpose is to "fuel the joy of creativity and celebration." They operate stores across the US and Canada, alongside their e-commerce platform, and also own Artistree, a custom framing manufacturer.

Team Structure:

• The role is part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Collaboration will occur with fellow part-time and full-time store associates across various departments (e.g., crafts, custom framing, check-out).

Methodology:

• Customer-Centric Approach: A core focus on building customer relationships and providing solutions, particularly through personalized service in the framing department.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) for consistency in sales, production, and store management.

• Data-Informed Merchandising: Utilizing visual merchandising and stock management practices to optimize the shopping experience and drive sales.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, community, and customer service. The framing role is a key component of their value proposition, requiring individuals who can blend artistic skill with retail sales and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Specialist

This role is positioned at the foundational level within the retail operations of Michaels. It requires learning specific job functions, customer service protocols, and basic operational procedures. The focus is on execution and contribution to team goals rather than strategic planning.

Reporting Structure:

The PT Framer typically reports to the Store Manager or an Assistant Manager. In larger stores or those with dedicated framing departments, they may also receive direction from a Framing Department Manager or Lead.

Operations Impact:

The PT Framer directly impacts store revenue through custom framing sales and customer satisfaction by providing high-quality products and excellent service. Their ability to build relationships and create memorable framing solutions contributes to customer loyalty and repeat business, thereby influencing the store's overall financial performance and reputation within the community.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and sales consultation.

• Advancement: Potential to progress to Senior Framer, Framing Department Lead, or other supervisory roles within the store (e.g., Key Holder, Assistant Manager).

• Cross-Training: Possibility of gaining experience in other store departments, broadening skill sets and understanding of retail operations.

• Management Track: For high performers demonstrating leadership potential, a path towards store management is available.

📝 Enhancement Note: While entry-level, Michaels offers clear pathways for growth within its retail structure. Demonstrating proficiency in framing, sales, and customer service can lead to increased responsibilities and career advancement opportunities within the company.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Fairbanks, Alaska (Specific store address: 34 College Rd).

Workspace Context:

• Customer-Facing Environment: The role involves constant interaction with the public in a retail store setting.

• Dedicated Framing Area: Work will be performed in a frame shop, which includes specialized equipment like a glass cutter and heat press. This area requires adherence to specific safety protocols.

• Climate Control: Public areas of the store are climate-controlled. Stock rooms may not always be climate-controlled.

• Physical Demands: The job requires standing for extended periods, regular bending, lifting, carrying, reaching, and stretching. It also involves lifting heavy boxes and frames and using ladders.

• Schedule Flexibility: Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.

Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Flexibility to work nights, weekends, and early mornings is essential.

📝 Enhancement Note: The work environment is dynamic and physically demanding, typical of a retail setting. The specific framing shop environment requires attention to safety and specialized operational procedures.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: Typically involves a one-on-one conversation with a store manager or assistant manager. This will likely include behavioral questions and scenario-based questions to assess customer service skills, problem-solving abilities, and fit with company culture.

• Skills Assessment: Potential hands-on assessment or discussion related to basic measuring, computer skills, and understanding of framing equipment (if applicable).

• Final Interview/Offer: May involve a follow-up conversation or confirmation of terms.

Portfolio Review Tips:

• Since a formal portfolio isn't explicitly required, prepare to discuss relevant experiences verbally.

• Highlight Customer Interactions: Be ready to share examples of how you've successfully assisted customers, resolved issues, or provided solutions.

• Showcase Craftsmanship (if applicable): If you have personal projects or experience in art, crafts, or similar detailed work, be prepared to describe them and the skills involved (e.g., precision, attention to detail).

• Demonstrate Sales Aptitude: Be able to articulate how you approach selling and your experience in meeting sales goals.

• Process Adherence: Discuss instances where you followed procedures diligently to achieve a successful outcome.

Challenge Preparation:

• Customer Scenario: Be prepared for scenarios like "A customer wants a frame for a unique piece of art. How would you help them?" or "How would you handle a customer who is unhappy with their framing order?"

• Sales Approach: Be ready to explain how you would approach selling custom framing services to a customer browsing the store.

• Problem-Solving: Anticipate questions about how you handle challenges, manage multiple tasks, or work under pressure.

📝 Enhancement Note: The interview process will likely focus on assessing customer service aptitude, basic technical skills, and cultural fit. Candidates should prepare to speak confidently about their experiences and demonstrate enthusiasm for the role and the Michaels brand.

🛠 Tools & Technology Stack

Primary Tools:

• POS System (Point of Sale): For processing sales transactions, handling cash, and managing customer orders.

• Custom Framing Software/Design Tools: To assist in designing frames, calculating costs, and generating order details. (Specific software name not provided, but likely proprietary to Michaels).

• Framing Equipment: Including, but not limited to, a framing mat cutter, glass cutter, and potentially a heat press for specific framing applications.

• Basic Measuring Tools: Tape measures, rulers, etc.

• Computer Systems: For basic computer skills, potentially accessing training modules or company portals.

Analytics & Reporting:

• While direct analytics roles are not part of this position, understanding how sales and production contribute to store performance is beneficial.

CRM & Automation:

• The POS system likely has CRM functionalities for customer data capture and order history.

• Automation is primarily through established SOPs and system-driven processes for order entry and fulfillment.

📝 Enhancement Note: Proficiency with standard retail POS systems and basic computer operations is expected. The key technical skills lie in the operation of specialized framing equipment and potentially proprietary design software.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A strong emphasis on providing exceptional customer service and building lasting relationships.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Integrity & Respect: Upholding ethical standards and treating everyone with respect.

• Efficiency & Quality: Striving for timely and high-quality execution of tasks, especially in custom framing.

Collaboration Style:

• Cross-Functional Support: Associates are expected to assist in various store areas as needed, fostering a collaborative environment.

• Direct Communication: Open communication is encouraged to resolve customer issues and operational challenges effectively.

• Shared Goals: Team members work towards common store objectives, such as sales targets, customer satisfaction scores, and operational efficiency.

📝 Enhancement Note: Michaels' culture is rooted in creativity, customer service, and a supportive team environment. The PT Framer role is expected to embody these values by engaging customers positively and contributing to a harmonious and productive store atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service, sales consultations, production tasks, and general store duties simultaneously.

• Customer Expectations: Meeting diverse customer needs and artistic visions for custom framing, some of which may be complex or unconventional.

• Physical Demands: Performing physically strenuous tasks like lifting heavy items and standing for long periods.

• Learning Curve: Mastering the operation of framing equipment and understanding various framing materials and techniques.

Learning & Development Opportunities:

• Framing Certification: Potential to develop into a skilled custom framer, possibly leading to industry recognized certifications through experience and training.

• Sales & Customer Service Training: Continuous development in sales techniques, customer relationship management, and conflict resolution.

• Retail Management: Opportunities to learn about store operations, inventory management, and team leadership, potentially leading to supervisory roles.

• Product Knowledge: Deepening understanding of art supplies, craft materials, and design trends.

📝 Enhancement Note: The role offers a solid foundation for developing skills in both specialized craftsmanship and customer-facing retail operations. Challenges are opportunities for growth, particularly in mastering the art of custom framing and excelling in customer engagement.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." "How would you handle a customer who is unsure about their framing design?"

• Sales Approach: "How would you approach a customer who is browsing the framing samples?" "What makes a good sales associate in a specialty retail environment?"

• Problem-Solving & Operations: "How do you ensure accuracy when taking measurements or completing an order?" "Describe a time you had to manage multiple tasks at once."

• Motivation & Fit: "Why are you interested in working at Michaels, specifically in the framing department?" "What does 'customer relationship building' mean to you?"

Company & Culture Questions:

• Research Michaels' mission, values, and commitment to creativity.

• Be prepared to discuss how your personal values align with the company's emphasis on creativity, community, and customer service.

Portfolio Presentation Strategy:

• Prepare to verbally walk through specific examples from your past experience that demonstrate:
  • Customer Interaction: A time you built rapport or solved a customer's problem.
  • Sales Success: A time you successfully sold a product or service, detailing your approach.
  • Attention to Detail/Craftsmanship: Any project where precision and quality were paramount.
  • Process Following: An instance where you successfully adhered to instructions or procedures.

📝 Enhancement Note: Focus on demonstrating enthusiasm for art and creativity, a strong customer service ethic, and a willingness to learn and follow procedures. Prepare specific examples that showcase your ability to engage customers, sell, and maintain quality in your work.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any relevant craft or detailed work experience. Use keywords like "customer engagement," "sales," "visual merchandising," "detail-oriented," and "team player."

• Portfolio Preparation: Mentally prepare to discuss specific examples of your customer service, sales, and any detail-oriented or craft-related experiences. Think about how you would articulate your skills in a way that addresses the job responsibilities.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its customer service philosophy. Understand the importance of the custom framing department to their overall business.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples and demonstrating your enthusiasm for the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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