P/T Framer

📍 Job Overview

Job Title: P/T Framer

Company: Michaels Stores

Location: Burlington Township, New Jersey, United States

Job Type: PART_TIME

Category: Retail Operations

Date Posted: November 01, 2025

Experience Level: 0-2 Years

🚀 Role Summary

• This role is focused on delivering exceptional in-store customer experiences, specifically within the custom framing department, by leveraging sales and customer service skills to drive revenue and build lasting relationships.

• Responsible for the end-to-end custom framing process, from initial customer consultation and design to the final quality-assured production and timely completion of orders.

• Involves maintaining a visually appealing and well-stocked retail environment, ensuring all areas, including ready-made frames and stock rooms, meet company standards for presentation and organization.

• Requires proficiency in operational tasks such as cash handling, point-of-sale (POS) system operation, inventory management, and supporting omnichannel fulfillment processes to enhance the overall customer journey.

📝 Enhancement Note: This role is clearly focused on a specific retail operational function (custom framing) within a large retail organization. While the input data did not explicitly state "Revenue Operations" or "Sales Operations," the emphasis on building customer relationships, delivering sales, and managing orders positions this as a critical component of retail operations driving direct revenue. The "P/T" (Part-Time) designation indicates a support role, likely contributing to a larger store operations team.

📈 Primary Responsibilities

• Build strong customer relationships by actively engaging with shoppers and providing expert guidance to create memorable custom framing solutions, directly contributing to sales targets.

• Execute custom framing orders with a high degree of quality, precision, and adherence to deadlines, ensuring customer satisfaction and repeat business.

• Maintain the visual merchandising and stock levels of the ready-made frame department, alongside other assigned retail areas, including SISO (Sales In, Stock Out) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, actively assisting customers in locating products, providing solutions, and ensuring a safe, clean, and clutter-free shopping environment.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws, executing company policies, and supporting loss prevention and safety initiatives.

• Participate effectively in the truck un-loading and stocking processes, ensuring adherence to truck standards and completion within designated budgets.

• Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security in all transactions.

• Acknowledge and engage customers promptly, assist with product location, and offer tailored solutions to meet their needs.

• Support and execute various omnichannel processes, such as Buy Online, Pick Up In Store (BOPIS) or Ship From Store (SFS), to provide a seamless customer experience.

📝 Enhancement Note: The core responsibilities are a blend of direct customer interaction, sales enablement, and essential store operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology the company employs for custom framing, highlighting the importance of consultative selling and relationship building in this operational role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of basic math and measurement principles is implied, essential for accurate framing and order processing.

Experience: Candidates with 0-2 years of experience are encouraged to apply, with a focus on practical application of skills in a retail or customer-facing environment.

Required Skills:

• Basic computer skills for system navigation and order entry.

• Basic measuring skills to ensure accurate framing dimensions and material selection.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Proficiency in cash handling and operating a point-of-sale (POS) system.

• Strong customer service orientation with a genuine desire to assist and build rapport.

• Effective communication skills to understand customer needs and explain framing options.

• Ability to work collaboratively within a team environment and support colleagues.

Preferred Skills:

• Prior retail experience, ideally in a sales or customer-facing capacity.

• Demonstrated experience in selling products and/or services, with a consultative approach.

• Familiarity with visual merchandising principles and inventory management.

• Basic understanding of design principles or an appreciation for art and aesthetics.

📝 Enhancement Note: The requirements are typical for an entry-level retail position with a specialized function. The emphasis on "basic" skills suggests that comprehensive training will be provided, particularly for the framing equipment and sales techniques. The preferred skills highlight a desire for candidates who can hit the ground running with customer engagement and sales.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates who can demonstrate past projects or experiences showcasing attention to detail, problem-solving, or customer satisfaction in a tangible way (e.g., through descriptions of past work, volunteer projects, or even personal creative work) will stand out.

• Examples of how you've successfully managed tasks from start to finish, demonstrating adherence to process and quality standards, would be beneficial.

• Candidates who can articulate how they've used basic tools or systems to achieve a specific outcome or solve a problem will be viewed favorably.

Process Documentation:

• Candidates are expected to follow established Standard Operating Procedures (SOPs) diligently.

• The ability to learn and implement new processes quickly and accurately is crucial for success in this role.

• While not required to document processes, demonstrating an understanding of the importance of consistent process execution and its impact on quality and customer experience is expected.

📝 Enhancement Note: For an entry-level, part-time retail role, formal portfolio requirements are uncommon. The focus will be on the candidate's ability to articulate their skills and experiences relevant to the job description during the interview process, rather than a pre-submitted portfolio. The "Process & Systems Portfolio Requirements" section will focus on the candidate's aptitude for learning and following established procedures.

💵 Compensation & Benefits

Salary Range: $15.50 - $18.20 per hour. This range reflects the entry-level nature of the position and its part-time status, taking into account the location in Burlington Township, NJ.

Benefits:

• Health Insurance: Medical, dental, and vision coverage are available, providing comprehensive care options for eligible team members.

• Paid Time Off: Accrued paid time off is provided, allowing for rest and personal time.

• Tuition Assistance: Support for continued education through tuition assistance programs, enabling professional development.

• Employee Discounts: Generous discounts on Michaels products and services, encouraging personal creativity and savings.

• Other Benefits: Potential for additional benefits as outlined by the company, contributing to overall well-being and job satisfaction.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but typically include nights, weekends, and early mornings, consistent with retail operating schedules. The input data suggests a potential for up to 40 hours per week, but as a part-time role, this is likely an upper limit and actual hours will be less.

📝 Enhancement Note: The provided salary range is specific and falls within typical hourly wages for entry-level retail positions in the New Jersey area, considering the cost of living and industry benchmarks. The benefits listed are standard for retail environments and are significant for a part-time role. The working hours are typical for retail, emphasizing flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Specialty Retail). Michaels is a leading omni-channel retailer in North America, specializing in arts, crafts, and home decor. This industry context means a focus on customer experience, product knowledge, and seasonal demand fluctuations.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail footprint. This size suggests structured operational processes, potential for internal mobility, and a diverse customer base.

Founded: 1973. With a history dating back to 1973 and headquartered in Irving, Texas, Michaels has a long-standing presence and established brand recognition in the creative and crafting market.

Team Structure:

• The operations team within a Michaels store is typically structured around functional areas, with a Store Manager overseeing operations. This role likely reports to a Framer Lead or Assistant Store Manager responsible for the custom framing department and general store operations.

• The team structure emphasizes collaboration across departments (e.g., front-end, sales floor, stockroom) to ensure smooth store operations and excellent customer service.

Methodology:

• Data analysis is primarily focused on sales performance, inventory turnover, and customer traffic patterns to optimize staffing and product placement.

• Workflow planning involves efficient task management for order fulfillment, stock replenishment, and customer engagement, often guided by SOPs.

• Automation is likely limited to POS systems and inventory management software, with a focus on manual efficiency and quality control for the framing process itself.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, community, and customer service within the arts and crafts sector. The large store footprint implies a need for standardized operational procedures and a focus on efficiency. The team structure will likely be hierarchical within the store, requiring good communication across different roles.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time role within retail operations, specifically focused on the custom framing specialization. It serves as a foundational role for individuals interested in retail customer service, sales, and operational execution.

Reporting Structure: The P/T Framer typically reports to a Framer Lead, Custom Framing Manager, or an Assistant Store Manager who oversees the framing department and general store operations. This structure provides direct supervision and guidance.

Operations Impact: This role directly impacts revenue through consultative sales of custom framing solutions and customer retention by providing quality products and excellent service. It also contributes to operational efficiency by maintaining the store environment and supporting various operational tasks.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing techniques, materials, and consultative sales, potentially leading to a full-time Framer Lead or Custom Framing Manager role.

• Cross-Training: Opportunity to gain experience in other store operational areas, such as visual merchandising, inventory management, or cashiering, broadening skill sets.

• Leadership Potential: With demonstrated performance and commitment, there may be opportunities to move into supervisory roles within the store, such as Key Holder or Assistant Manager positions.

• Further Education Support: The company's tuition assistance program provides a pathway for continued learning and career development beyond the immediate role.

📝 Enhancement Note: The growth path for this role is primarily within the retail store environment, offering opportunities to specialize further in framing or broaden experience across general store operations, leading to supervisory or management positions. The company's emphasis on learning and development supports career progression.

🌐 Work Environment

Office Type: This is a public retail store environment. The primary workspace is the sales floor and the dedicated custom framing shop within the store.

Office Location(s): The specific location is Store - 2200 Mount Holly Rd, Burlington Township, New Jersey. This is a physical retail location accessible to the public.

Workspace Context:

• The workspace involves direct interaction with customers in a dynamic retail setting.

• The framing shop is equipped with specialized tools and machinery (e.g., glass cutter, heat press), requiring careful operation and adherence to safety protocols.

• Opportunities for interaction with other store associates and management are frequent, fostering a collaborative team atmosphere.

• The work environment includes climate-controlled public areas and potentially less climate-controlled stock rooms.

Work Schedule: The schedule is part-time and variable, requiring flexibility to work nights, weekends, and early mornings. This schedule is designed to meet the operational demands of a retail environment, ensuring coverage during peak customer traffic times and operational needs.

📝 Enhancement Note: The work environment is typical for a retail associate with a specialized department. The emphasis on safety within the framing shop is a critical aspect of the workspace. The variable schedule is a common characteristic of part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be reviewed for alignment with required and preferred qualifications, focusing on customer service, retail, and any framing-related experience.

• Phone Screen: A brief call with an HR representative or hiring manager to discuss basic qualifications, availability, and interest in the role.

• In-Person Interview: A more in-depth interview at the store location. This will likely involve behavioral questions assessing customer service skills, problem-solving abilities, teamwork, and how candidates handle specific retail scenarios. It may also include a brief practical assessment or demonstration related to basic measuring or tool handling if applicable.

• Onboarding: If selected, candidates will undergo a standard onboarding process, including completion of necessary paperwork and initial training modules.

Portfolio Review Tips:

• Since a formal portfolio isn't required, focus on articulating your experiences clearly during the interview.

• Prepare to discuss specific instances where you provided excellent customer service, resolved a customer issue, or demonstrated attention to detail.

• If you have any personal projects involving crafting, art, or even organizing spaces, be ready to briefly describe them to showcase relevant aptitudes.

Challenge Preparation:

• Be ready to answer situational questions like: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems hesitant about purchasing a custom frame?"

• Practice articulating how you would approach basic tasks like measuring a piece of art for framing or explaining different framing options to a customer.

• Show enthusiasm for the creative aspect of the role and a willingness to learn the company's specific framing processes and sales techniques.

📝 Enhancement Note: The interview process is standard for retail roles, emphasizing practical skills and behavioral competencies. Candidates should prepare to discuss their customer service philosophy and problem-solving approaches. The "challenge" will likely be integrated into the interview questions rather than a separate assessment.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Operation of the store's point-of-sale system for transactions, order entry, and customer management.

• Framing Equipment: Proficiency in using specialized tools such as glass cutters, mat cutters, framing saws, and heat presses for custom framing orders.

• Measuring Tools: Use of tape measures, rulers, and calipers for accurate measurements of artwork and framing materials.

• Basic Computer Skills: Navigation of internal systems for order tracking, inventory lookup, and potentially basic communication.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding basic sales reports and inventory levels will be beneficial.

CRM & Automation:

• The POS system may have basic CRM functionalities for customer profiles and purchase history.

• Familiarity with how sales and order data are captured and processed through these systems is important.

• Understanding of how systems like "Elevated ABC Deliver" integrate sales processes.

📝 Enhancement Note: The technology stack is focused on retail operational tools, with a significant emphasis on specialized framing equipment. The core requirement is the ability to learn and operate these tools effectively and safely.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount, especially in building relationships for custom framing.

• Creativity & Passion: Embracing the company's core value of creativity and fostering a passion for arts and crafts within the team and with customers.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other, and create a positive work environment.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for one's actions and contributions.

• Efficiency & Quality: Striving for operational efficiency while maintaining high standards of quality in all tasks, particularly in custom framing.

Collaboration Style:

• A collaborative style is essential, involving open communication with fellow associates and management regarding customer needs, task completion, and operational support.

• The team likely engages in regular check-ins and daily huddles to align on priorities and share information.

• A culture of mutual support, where associates readily assist each other to ensure smooth operations and excellent customer service, is encouraged.

📝 Enhancement Note: The company culture likely emphasizes a friendly, creative, and customer-centric environment. Collaboration is key to managing the diverse operational needs of a retail store, particularly in a specialized department like custom framing.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Tasks: Juggling customer service, sales consultations, order production, and general store duties simultaneously.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding different framing materials and techniques.

• Customer Expectations: Managing diverse customer expectations regarding design, cost, and turnaround time for custom framing.

• Sales Targets: Meeting or exceeding sales goals for custom framing services.

• Physical Demands: Performing physically demanding tasks such as lifting heavy frames and standing for extended periods.

Learning & Development Opportunities:

• Framing Certification/Training: Potential for advanced training or certification in custom framing techniques through company programs.

• Sales Training: Development in consultative selling, upselling, and cross-selling techniques specific to custom framing.

• Retail Operations Exposure: Gaining broader experience in visual merchandising, inventory control, and customer service across different store departments.

• Leadership Development: Opportunities to progress into supervisory roles through performance and commitment.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized function. The growth opportunities are focused on skill development within the framing specialization and potential advancement into broader retail management roles.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you went above and beyond to help a customer." or "How would you approach a customer who is unsure about the best framing option for their artwork?" Be prepared to discuss your consultative sales approach.

• Problem-Solving & Adaptability: "Tell me about a time you had to deal with a difficult customer or a challenging situation at work. How did you resolve it?" or "How do you prioritize tasks when you have multiple demands on your time?"

• Teamwork & Culture Fit: "Why are you interested in working for Michaels, and specifically in the framing department?" or "How do you contribute to a positive team environment?"

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Understand their focus on creativity and customer experience.

• Be prepared to discuss how your personal values align with Michaels' stated values.

Portfolio Presentation Strategy:

• While no formal portfolio is required, prepare to verbally "walk through" examples of your past work or experiences that demonstrate the skills mentioned in the job description (e.g., customer service successes, problem resolution, attention to detail in previous roles).

• For any personal creative projects, focus on the process, the materials used, and the final outcome to showcase your aptitude for detail and execution.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, demonstrating a customer-centric mindset, problem-solving skills, and an understanding of retail operations. Highlighting enthusiasm for creative products and a willingness to learn is crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any retail sales background, and any practical skills related to crafting, art, or manual tasks. Use keywords such as "customer engagement," "sales support," "product knowledge," "attention to detail," and "team collaboration."

• Portfolio Preparation (Verbal): Mentally prepare specific examples from past experiences that showcase your ability to handle customer interactions, solve problems, manage tasks, and work effectively in a team. Think about projects where precision and quality were important.

• Interview Readiness: Practice answering common retail interview questions, focusing on STAR method (Situation, Task, Action, Result) for behavioral questions. Be ready to articulate your interest in Michaels and the framing role, and demonstrate your understanding of the responsibilities.

• Company Research: Familiarize yourself with Michaels' brand, products, and company values to show genuine interest and cultural alignment during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.