Manager, Product & Graphic Designer

📍 Job Overview

Job Title: Manager, Product & Graphic Designer

Company: The Hong Kong Jockey Club

Location: Sha Tin District, Hong Kong, China

Job Type: Full-Time

Category: Product Management & Marketing Operations

Date Posted: December 4, 2025

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in bridging product development with retail strategy, ensuring that new product initiatives directly support and drive the company's sales objectives.

• The position requires a strong focus on both physical and online sales channels, demanding expertise in sales operations, inventory management, and promotional execution.

• A key aspect involves leveraging market insights and analytical skills to inform product proposals, pricing strategies, and inventory control, thereby maximizing sales performance and profitability.

• The role necessitates close collaboration with marketing and other internal teams to ensure effective product promotion and alignment with the Club's brand image and customer expectations, while also exploring strategic co-branding opportunities.

📝 Enhancement Note: While the title includes "Graphic Designer," the core responsibilities and requirements strongly lean towards Product Management, Merchandising, and Sales Strategy within a retail context. The graphic design aspect appears to be a secondary or integrated function supporting product presentation and brand alignment rather than a primary creative design role. This enhancement positions the role within Product Management and Marketing Operations, reflecting the described duties.

📈 Primary Responsibilities

• Assist in overseeing and executing the product development roadmap, ensuring alignment with overarching retail strategies and market demands.

• Develop and implement comprehensive product sales strategies, including retail sales and promotional plans, to achieve ambitious sales targets, profit margins, and key performance indicators (KPIs).

• Utilize strong numerical acumen and analytical capabilities for effective budget management, sales planning, and precise inventory control to minimize stockouts and overstock situations.

• Conduct thorough market research to identify and evaluate new product opportunities, develop compelling product proposals, set competitive pricing, and ensure all products meet stringent quality and functional expectations.

• Collaborate closely with cross-functional teams, including marketing, creative, and operations, to guarantee products receive optimal promotional attention across all relevant channels.

• Ensure all developed products effectively represent The Hong Kong Jockey Club's esteemed brand image and consistently meet customer expectations in terms of quality, design, and functionality.

• Proactively explore and cultivate co-branding partnership opportunities, specifically targeting designated segments to enhance interest in horse racing and promote its sports and leisure aspects.

• Maintain strict adherence to the Responsible Gambling Policy (RGP) and all applicable legal requirements related to wagering, safeguarding the integrity and reputation of the Club's business operations.

• Undertake additional duties and responsibilities as assigned by the Line Manager, demonstrating flexibility and a proactive approach to contributing to team and departmental goals.

📝 Enhancement Note: The responsibilities have been expanded to detail the strategic and operational nuances of product management, sales execution, and brand representation, aligning with a managerial level role in a large, established organization like The Hong Kong Jockey Club. Emphasis is placed on analytical skills, market research, and cross-functional collaboration, which are critical for success in this product-focused operations role.

🎓 Skills & Qualifications

Education:

Experience:

• A minimum of 7 years of progressive experience in product development, marketing, merchandising, and comprehensive product management.

• Demonstrated experience in developing and executing sales strategies within a retail or consumer goods environment.

Required Skills:

• Product Development & Management: Expertise in conceptualizing, developing, and managing product portfolios that align with market trends and business objectives.

• Sales Strategy & Execution: Ability to create and implement effective sales plans, promotional strategies, and go-to-market initiatives to achieve revenue targets.

• Merchandising & Retail Operations: Deep understanding of retail merchandising principles, inventory control techniques, and sales channel management (physical and online).

• Analytical & Financial Acumen: Strong numerical sense and advanced analytical skills for budget management, sales forecasting, inventory optimization, and KPI tracking.

• Market Research & Analysis: Proficiency in conducting market research, competitor analysis, and trend forecasting to inform product decisions and identify new opportunities.

• Pricing Strategy: Experience in developing and implementing effective pricing strategies that balance market competitiveness with profitability goals.

• Brand Management: Understanding of brand positioning and the ability to ensure product offerings are consistent with and enhance the company's brand image.

• Cross-Functional Collaboration: Excellent interpersonal and communication skills to work effectively with diverse teams, including marketing, design, sales, and operations.

• Compliance & Risk Management: Knowledge of and commitment to adhering to responsible gambling policies and relevant legal and regulatory requirements.

Preferred Skills:

• Experience in co-branding initiatives and partnership development.

• Familiarity with e-commerce platforms and digital retail strategies.

• Proficiency in visual merchandising and in-store promotion techniques.

• Graphic design sensibility or experience, particularly in product presentation and marketing collateral development.

📝 Enhancement Note: The required skills have been detailed to reflect the managerial scope of the role, emphasizing strategic thinking, execution capabilities, and analytical rigor. Preferred skills are included to highlight areas that would provide a competitive advantage, such as digital retail experience and an understanding of graphic presentation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Product Lifecycle Case Studies: Showcase examples of products developed from concept through to successful market launch, detailing the process, challenges, and outcomes.

• Sales & Marketing Strategy Examples: Present instances where specific sales strategies or promotional campaigns were designed and executed, with measurable results against KPIs.

• Inventory Management & Optimization: Demonstrate experience in managing product inventory, including strategies for forecasting, stock control, and minimizing waste or overstock.

• Market Research & Analysis Reports: Include anonymized examples of market research analyses, competitor assessments, or trend reports that informed product development or sales strategies.

• Brand Alignment Examples: Illustrate how products were developed or positioned to align with specific brand identities or target customer segments.

Process Documentation:

• Product Development Workflow: Documented processes for ideation, concept validation, design, prototyping, and final product approval.

• Sales & Promotion Planning: Standard operating procedures for developing annual sales plans, quarterly promotional calendars, and campaign execution guidelines.

• Inventory Management Protocols: Established procedures for demand forecasting, procurement, stock level monitoring, and stocktaking.

• Market Analysis Frameworks: Methodologies used for conducting market research, competitive intelligence gathering, and customer segmentation.

• Cross-Functional Collaboration Protocols: Guidelines for inter-departmental communication, project management, and feedback loops within the product development and sales process.

📝 Enhancement Note: This section outlines the typical expectations for a portfolio in a product management and sales strategy role. It emphasizes demonstrating tangible results, strategic thinking, and process management capabilities, which are crucial for operations-focused positions. The inclusion of "Process Documentation" highlights the need for candidates to articulate and optimize workflows.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Insurance: Covering medical, dental, and vision care for employees and potentially dependents.

• Retirement Savings Plan: Contributions to a provident fund or pension scheme (e.g., MPF in Hong Kong).

• Performance-Based Bonuses: Annual bonuses tied to individual, team, and company performance, particularly sales and profitability targets.

• Paid Time Off: Generous annual leave, sick leave, and public holidays as per Hong Kong labor laws and company policy.

• Professional Development Opportunities: Support for further education, certifications, workshops, and industry conferences relevant to product management, marketing, and retail.

• Employee Discounts: Potential discounts on Club services, facilities, or merchandise.

• Subsidized Meals/Canteen Facilities: Access to affordable and quality food options within the workplace.

Working Hours:

• Standard work week is typically 40 hours, Monday to Friday, with specific timings often aligning with Hong business hours (e.g., 9:00 AM to 6:00 PM). Flexibility may be expected during peak periods for product launches or major promotional events.

📝 Enhancement Note: Salary estimation is based on publicly available data for similar roles in Hong Kong, adjusted for experience level and the employer's profile. Benefits are typical for a large, established organization in Hong Kong, focusing on comprehensive coverage and professional growth, which are attractive to operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sports, Entertainment, Lottery, and Philanthropy. The Hong Kong Jockey Club operates in a unique, highly regulated, and socially impactful sector, blending commercial success with significant community contribution.

Company Size: Large Enterprise (typically over 1,000 employees, potentially significantly more given its integrated business model). This implies structured processes, established hierarchies, and robust operational frameworks.

Founded: 1884. The Club boasts a long and distinguished history, suggesting a culture that values tradition, stability, and long-term strategic planning, while also evolving to meet modern demands.

Team Structure:

• The Product Development and Sales team is likely part of a larger Commercial Operations or Marketing division. It will involve specialized roles focusing on product management, sales execution, merchandising, and potentially marketing communications.

• Reporting structure will likely be hierarchical, with this Manager role reporting to a Senior Manager or Director of Product Management, Marketing, or Commercial Operations.

Methodology:

• Data-driven decision-making is paramount, with a strong emphasis on sales analytics, market research, and ROI measurement for product and promotional initiatives.

• Structured approach to product development, likely following a defined stage-gate process to ensure quality and adherence to brand standards.

• Emphasis on operational efficiency and compliance, particularly concerning responsible gambling policies and regulatory requirements.

• Strategic planning is a core component, focusing on long-term goals for revenue generation and community impact.

Company Website: https://www.hkjc.com/

📝 Enhancement Note: This section provides context on The Hong Kong Jockey Club, highlighting its unique industry position, historical significance, and likely organizational culture. The emphasis is on how these factors influence the operational environment and expectations for a role in product and sales management.

📈 Career & Growth Analysis

Operations Career Level: This is a Managerial position, indicating a significant level of responsibility and autonomy. The role sits above individual contributor roles and potentially manages a small team or leads specific product initiatives. It requires strategic thinking, operational oversight, and the ability to drive results through cross-functional collaboration.

Reporting Structure: The role typically reports to a Director or Head of Department within Commercial Operations, Marketing, or a specialized Product division. This provides exposure to senior leadership and strategic decision-making processes.

Operations Impact: The role has a direct and measurable impact on revenue generation through effective product development, sales strategies, and promotional execution. Success in this position contributes significantly to the Club's financial performance and its ability to fund community initiatives.

Growth Opportunities:

• Senior Management: Potential progression to Senior Manager or Director roles within Product Management, Marketing, or Commercial Operations, overseeing larger teams and broader strategic portfolios.

• Specialization: Opportunity to deepen expertise in specific areas such as e-commerce strategy, international market expansion, or advanced data analytics for product performance.

• Cross-Departmental Moves: Potential to transition into related functions like Brand Management, Strategic Partnerships, or broader Business Development roles within the Club.

• Leadership Development: Access to leadership training programs, executive coaching, and opportunities to lead strategic projects, enhancing overall management capabilities.

📝 Enhancement Note: This analysis focuses on the career trajectory and impact of the role, framing it within the context of operations and management progression. It highlights how success in this position can lead to further advancement and skill development within a large, established organization.

🌐 Work Environment

Office Type: The Hong Kong Jockey Club operates modern, professional office environments. The office in Sha Tin is likely a hub for operational and administrative functions related to racing and betting operations. Expect a well-equipped, corporate setting.

Office Location(s): The role is based in Sha Tin, New Territories, Hong Kong. This location is accessible via public transport and serves as a key operational center for the Club.

Workspace Context:

• The environment is likely professional and collaborative, encouraging teamwork and open communication among colleagues.

• Access to necessary operational tools, technology, and resources to effectively manage product development, sales data, and marketing campaigns will be provided.

Work Schedule:

• A standard 5-day work week (Monday to Friday) is expected, with typical business hours. However, given the nature of sales and product launches, occasional flexibility or extended hours may be required to meet critical deadlines or manage urgent operational needs.

📝 Enhancement Note: This section provides practical insights into the physical work environment and schedule, emphasizing professionalism, collaboration, and the operational resources available to support the role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications, focusing on experience alignment, educational background, and key skills.

• Hiring Manager Interview: A detailed discussion with the Hiring Manager to assess technical expertise, strategic thinking, product development approach, sales acumen, and cultural fit. Expect questions related to past projects and problem-solving scenarios.

• Portfolio Presentation/Case Study: Candidates will likely be asked to present a portfolio showcasing relevant product development, sales strategy, or merchandising projects. This may involve a specific case study designed to evaluate analytical skills, strategic planning, and execution capabilities.

• Cross-Functional Interview: An interview with key stakeholders from related departments (e.g., Marketing, Creative, Finance) to evaluate collaboration skills and understanding of interdependencies.

• Final Interview: Potentially with a senior leader (e.g., Director or Head of Department) for a final assessment of strategic alignment and leadership potential.

Portfolio Review Tips:

• Structure: Organize your portfolio logically. Consider sections for Product Development Lifecycle, Sales Strategy & Execution, Market Analysis, and Brand Alignment.

• Quantify Impact: For each project, clearly articulate the problem, your role, the solution, and the measurable results (e.g., increased sales by X%, reduced costs by Y%, improved customer satisfaction by Z%). Use metrics relevant to product management and sales operations.

• Showcase Process: Detail the methodologies and processes you followed. For example, explain your approach to market research, product ideation, sales forecasting, or inventory management.

• Brand Consistency: Ensure your presentation reflects professionalism and an understanding of brand image, mirroring the quality expected by The Hong Kong Jockey Club.

• Conciseness: Be prepared to present key highlights efficiently, as interview time is often limited. Focus on the most impactful and relevant projects.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions asking how you would handle specific product development challenges, sales forecasting discrepancies, or market entry strategies.

• Analytical Exercises: Be ready for tasks that might involve analyzing sales data, evaluating a product proposal, or developing a promotional plan for a hypothetical product.

• Strategic Thinking: Practice articulating your vision for product growth and how you align product strategy with broader business objectives.

• Responsible Gambling: Be prepared to discuss how you would ensure product offerings and promotions comply with RGP and ethical standards.

📝 Enhancement Note: This section provides actionable advice for candidates, outlining the typical interview stages and offering specific tips for preparing a compelling portfolio and anticipating potential challenges, tailored to a product and sales management role.

🛠 Tools & Technology Stack

Primary Tools:

• Product Lifecycle Management (PLM) Software: Tools like Arena PLM, PTC Windchill, or similar systems for managing product data, revisions, and workflows.

• Customer Relationship Management (CRM) System: Proficiency in systems such as Salesforce, Microsoft Dynamics, or similar, for understanding customer segments, sales pipeline, and market feedback.

• Project Management Software: Experience with tools like Asana, Jira, Trello, or Microsoft Project for tracking product development timelines, tasks, and cross-functional collaboration.

• Enterprise Resource Planning (ERP) System: Familiarity with ERP solutions (e.g., SAP, Oracle) for managing inventory, supply chain, and financial data related to product costing and sales.

Analytics & Reporting:

• Business Intelligence (BI) Tools: Experience with platforms like Tableau, Power BI, or QlikView for data visualization, dashboard creation, and performance reporting on sales, inventory, and product metrics.

• Spreadsheet Software: Advanced proficiency in Microsoft Excel or Google Sheets for data analysis, modeling, and creating detailed reports.

• Web Analytics Tools: Familiarity with Google Analytics or similar for monitoring online sales performance, user behavior, and campaign effectiveness.

CRM & Automation:

• Marketing Automation Platforms: Exposure to tools like HubSpot, Marketo, or Pardot for managing marketing campaigns, lead nurturing, and customer communications related to product launches.

• Sales Enablement Tools: Familiarity with platforms that support sales teams with product information, collateral, and training.

• Data Integration Tools: Understanding of how different systems (CRM, ERP, PLM) connect and share data, potentially using tools like Zapier or custom API integrations.

📝 Enhancement Note: This section details the likely technology stack for a role in product management and sales operations within a large organization. It focuses on tools used for product lifecycle management, sales operations, data analysis, and cross-functional integration, crucial for candidates to highlight their technical proficiency.

👥 Team Culture & Values

Operations Values:

• Integrity & Responsibility: Upholding the highest ethical standards, particularly concerning responsible gambling and fair business practices, is paramount.

• Excellence & Quality: A commitment to delivering high-quality products and services that meet rigorous standards and customer expectations.

• Collaboration & Teamwork: Fostering a supportive environment where diverse teams work together effectively to achieve shared goals.

• Innovation & Adaptability: Encouraging new ideas and adapting to evolving market trends and customer needs while respecting established processes.

• Community Focus: A strong dedication to contributing positively to society through the Club's charitable initiatives, integrating purpose into business operations.

Collaboration Style:

• Cross-Functional Synergy: Emphasis on proactive communication and partnership between product development, marketing, sales, finance, and legal teams to ensure alignment and efficiency.

• Data-Informed Dialogue: Discussions and decision-making are grounded in data analysis and performance metrics, promoting objective and strategic conversations.

• Feedback Culture: Openness to constructive feedback to continuously improve processes, products, and team performance.

• Stakeholder Management: Effective engagement with internal stakeholders to gather requirements, manage expectations, and gain buy-in for product and sales initiatives.

📝 Enhancement Note: This section elaborates on the likely cultural values and collaboration dynamics at The Hong Kong Jockey Club, focusing on integrity, quality, and teamwork, which are critical for operations professionals to understand for cultural alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Legacy with Innovation: Successfully introducing new products and modernizing sales approaches while respecting the Club's established brand reputation and history.

• Navigating Regulatory Environment: Ensuring all product development and sales activities strictly adhere to the complex and evolving regulations governing wagering and responsible gambling.

• Integrating Online and Offline Retail: Creating a seamless and consistent customer experience across both physical retail locations and online sales channels.

• Data Integration and Analysis: Consolidating and analyzing data from diverse sources (retail, online, CRM, etc.) to derive actionable insights for product and sales optimization.

• Cross-Departmental Alignment: Managing diverse stakeholder needs and priorities across multiple departments to achieve consensus and drive projects forward efficiently.

Learning & Development Opportunities:

• Advanced Product Strategy: Opportunities to attend workshops or gain certifications in cutting-edge product management methodologies and strategic planning.

• Retail Technology & E-commerce: Learning about and implementing new technologies in retail operations, POS systems, and e-commerce platforms.

• Data Analytics & Insights: Developing advanced skills in data interpretation, predictive modeling, and utilizing BI tools for enhanced decision-making.

• Leadership & Management Training: Access to formal training programs designed to enhance leadership capabilities, team management, and strategic execution.

• Industry Exposure: Potential to attend relevant industry conferences or events focused on retail, product development, or sports marketing.

📝 Enhancement Note: This section identifies potential challenges specific to the role and industry, framing them as opportunities for professional growth and skill development, which is a key consideration for ambitious operations professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a new product from concept to launch, focusing on how you'd ensure it meets retail strategy and sales targets." (Preparation: Outline your stage-gate process, emphasizing market research, customer validation, cross-functional input, and KPI setting.)

• "How would you approach developing a sales strategy for a new product line at The Hong Kong Jockey Club, considering both physical retail and online channels?" (Preparation: Discuss segmentation, channel strategy, promotional tactics, and sales forecasting with examples.)

Company & Culture Questions:

• "What do you know about The Hong Kong Jockey Club's mission and values, and how would your approach to product management align with them?" (Preparation: Research the Club's history, community impact, and commitment to integrity. Connect your work ethic to these values.)

• "How do you ensure effective collaboration with marketing, creative, and operations teams when managing product development and promotions?" (Preparation: Provide examples of successful cross-functional projects, emphasizing communication, conflict resolution, and shared goal orientation.)

Portfolio Presentation Strategy:

• Highlight ROI: For each project, clearly demonstrate the business impact, quantifying results wherever possible (e.g., % increase in sales, % improvement in conversion rates, cost savings).

• Showcase Process & Problem-Solving: Explain not just what you did, but how you did it and why. Detail the challenges faced and how you overcame them through analytical or strategic approaches.

• Tailor to HKJC: If possible, reference how your experience and approach could specifically benefit The Hong Kong Jockey Club, showing you've researched their business and market.

• Visual Clarity: Use clean, professional slides. Ensure data visualizations are easy to understand. Practice your narrative to be engaging and concise.

📝 Enhancement Note: This section provides targeted interview preparation advice, including specific questions and strategies for portfolio presentation, tailored to the role's demands and The Hong Kong Jockey Club's context.

📌 Application Steps

To apply for this Manager, Product & Graphic Designer position:

• Submit your application through the provided link on The Hong Kong Jockey Club careers portal.

• Portfolio Customization: Curate your portfolio to prominently feature case studies demonstrating successful product development, sales strategy execution, and inventory management. Prioritize examples that showcase analytical skills and measurable business impact (e.g., sales growth, profit improvement).

• Resume Optimization: Tailor your resume to highlight keywords relevant to product management, merchandising, sales operations, market analysis, and brand strategy. Quantify achievements with specific data points and metrics to showcase your operational effectiveness.

• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result), focusing on your contributions to product success and sales targets. Prepare to discuss your approach to market research, cross-functional collaboration, and compliance with responsible gambling policies.

• Company Research: Thoroughly research The Hong Kong Jockey Club's business model, recent performance, brand values, and commitment to community impact. Understand their position in the sports and entertainment industry and how product development supports these objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.