Custom Framer - Part Time

📍 Job Overview

Job Title: Custom Framer - Part Time

Company: Michaels Stores

Location: Middleton, Wisconsin, United States

Job Type: PART_TIME

Category: Retail Operations / GTM Support (Sales & Customer Experience)

Date Posted: 2026-03-25

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions to drive sales and customer satisfaction.

• It involves understanding and executing Standard Operating Procedures (SOPs) to ensure consistent quality and compliance in all framing orders and store operations.

• The position requires hands-on production work, completing custom framing orders with a high degree of quality and adhering to delivery timelines.

• This role also encompasses general retail responsibilities, including merchandising, stock management, and contributing to a safe and clean store environment.

📝 Enhancement Note: While not a traditional Revenue Operations or Sales Operations role, this position requires operational excellence in a customer-facing retail setting, focusing on sales execution, process adherence, and customer experience management, which are foundational to GTM success.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations for custom framing solutions, leveraging consultative selling techniques.

• Execute sales and production targets for custom framing orders, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned retail areas, including adhering to planograms and replenishment strategies.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a positive in-store experience.

• Operate the cash register accurately and handle cash transactions according to company standards, ensuring proper cash handling procedures are followed.

• Participate actively in truck un-load and stocking processes, ensuring adherence to store standards and efficient inventory management.

• Support and execute company shrink and safety programs, contributing to a secure and accident-free work environment.

• Uphold company policies and standards by adhering to all Standard Operating Procedures (SOPs) and company programs.

• Assist with and execute Omni-channel processes, such as fulfilling online orders or assisting with in-store pickup, to provide a seamless customer journey.

📝 Enhancement Note: The responsibilities emphasize direct customer interaction and sales, aligning with a GTM focus on customer acquisition and retention through service and product delivery. The operational aspects of quality control, inventory management, and process adherence are critical for efficient sales execution.

🎓 Skills & Qualifications

Education: While no specific degree is mentioned, a strong aptitude for learning and following instructions is implied.

Experience: 0-2 years of experience in a customer-facing or production role.

Required Skills:

• Basic computer skills for system operation and order processing.

• Basic measuring skills essential for custom framing accuracy.

• Ability to safely and effectively operate framing equipment and glass cutting tools.

• Strong customer service orientation with proven interpersonal skills.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Prior retail experience in a similar environment.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with art, design principles, or visual merchandising.

📝 Enhancement Note: The preference for retail and sales experience highlights the GTM aspect of this role, where direct customer engagement and sales proficiency are valued. The requirement for operating specific equipment indicates a need for hands-on production capability, common in operational support roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates should be prepared to discuss examples of how they have:
  • Successfully managed customer interactions and resolved issues.
  • Ensured quality in their work or tasks.
  • Managed multiple tasks or orders efficiently.

Process Documentation:

• Candidates are expected to demonstrate an understanding of and willingness to follow established Standard Operating Procedures (SOPs) for custom framing, sales transactions, and store operations.

• The role involves executing documented processes for order taking, production, and customer service.

• Performance will be measured against adherence to these documented processes and the quality of output.

📝 Enhancement Note: For entry-level roles, a formal portfolio is less common. However, the emphasis on SOPs and process adherence means candidates should be ready to articulate their understanding of process management and quality control through behavioral examples.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail positions with specialized duties in Middleton, Wisconsin, a competitive hourly wage is expected. A typical range for this type of role in this region could be between $12.00 - $16.00 per hour, depending on experience and qualifications.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual based on hours worked.

• Tuition assistance programs to support further education.

• Generous employee discounts on Michaels products.

• Potential for other benefits as per company policy and employment status.

Working Hours: The role is part-time, with an expectation of approximately 20-29 hours per week. Specific hours will vary and may include nights, weekends, and early mornings, based on store operational needs and scheduling.

📝 Enhancement Note: Salary estimates are based on publicly available data for similar part-time retail positions in the Middleton, WI area, considering the specialized nature of custom framing and the provided benefits. Specific compensation will be determined during the hiring process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, custom framing, and decorative home products.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, indicating a large-scale retail operation with a significant employee base.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector.

Team Structure:

• The Custom Framer will be part of the store's operational team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Custom Framing Department Manager or Lead.

• Collaboration will occur with fellow sales associates, cashiers, and other department specialists within the store.

Methodology:

• The company emphasizes adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and customer service.

• A data-driven approach is implied through sales targets and production metrics for the framing department.

• Process optimization is encouraged through programs like "Elevated ABC Deliver" to enhance customer relationships and sales outcomes.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is described as being focused on creativity, customer service, and operational consistency. The large store footprint suggests established processes and a structured environment for operations and GTM support.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level operational role within a retail environment. It focuses on execution of established processes and direct customer interaction, providing foundational experience in retail operations and sales support.

Reporting Structure: The Custom Framer typically reports to a Store Manager or Assistant Store Manager, with functional oversight from a Custom Framing Department Manager or Lead. This structure ensures alignment with overall store objectives and specific framing department goals.

Operations Impact: The role directly impacts revenue through custom framing sales and customer retention by delivering quality products and excellent service. It also supports overall store operational efficiency by maintaining department standards and contributing to stock management.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, operating specialized equipment, and consultative selling.

• Advancement: Potential to move into roles such as Custom Framing Department Lead, Key Holder, or Assistant Store Manager within Michaels.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: While not a direct RevOps/Sales Ops role, the growth path here is within the retail operations and management track. The emphasis on sales and customer service provides a strong foundation for future GTM roles, particularly in client-facing or account management positions, by understanding the end customer experience.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the custom framing shop within the store.

Office Location(s): Middleton, Wisconsin, at 1700 Deming Way, Suite 120. This is a physical retail location requiring on-site presence.

Workspace Context:

• The environment is customer-facing, requiring constant interaction with the public in a climate-controlled retail space.

• The framing shop is a specialized area with specific equipment like a glass cutter and heat press, necessitating adherence to safety protocols.

• Opportunities for collaboration exist with other store team members during daily operations, truck unloads, and customer assistance.

Work Schedule: This is a part-time position. The schedule will include nights, weekends, and potentially early mornings, aligning with retail operational hours and customer traffic patterns. Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: The on-site, customer-facing nature of the role requires strong interpersonal skills and adaptability to a dynamic retail environment. Understanding the physical demands and varied work hours is crucial for potential candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: Candidates will likely participate in one or more in-person interviews at the store. This may involve meeting with the Store Manager, Assistant Store Manager, or Custom Framing Department Lead.

• Skills Assessment: Expect practical demonstration or discussion of basic measuring skills, computer proficiency, and potentially a mock customer interaction scenario.

• Behavioral Questions: Interviewers will ask questions to gauge customer service approach, problem-solving abilities, teamwork, and adherence to procedures.

Portfolio Review Tips:

• Although a formal portfolio isn't expected, be prepared to discuss specific examples from past experiences that demonstrate:
  • How you've built strong customer relationships.
  • Instances where you ensured high quality in your work.
  • How you managed your time effectively to meet deadlines.
  • Your approach to problem-solving in a retail or production setting.
  • Examples of following and improving processes.

Challenge Preparation:

• Be ready to discuss how you would handle common customer service scenarios, such as dealing with an unhappy customer or an unusual framing request.

• Think about how you would prioritize tasks when managing multiple framing orders and customer interactions simultaneously.

• Demonstrate an understanding of the importance of accuracy and quality in custom work.

📝 Enhancement Note: For this role, the "portfolio" is more about articulating past experiences and demonstrating a strong work ethic and customer focus through behavioral examples and situational responses, rather than a formal document.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Operation of a Point of Sale (POS) system for processing sales, handling cash, and managing transactions.

• Basic Computer Skills: Proficiency with computers for accessing order systems, company portals, and potentially basic design software if used for framing layout.

• Framing Equipment: Operation of specialized framing tools including, but not limited to, mat cutters, saws, presses, and assembly tools.

• Measuring Tools: Proficiency with tape measures, rulers, and other precision measuring devices.

Analytics & Reporting:

• While direct analytics reporting is not a primary function, performance will be tracked via sales figures, production completion rates, and customer feedback metrics.

CRM & Automation:

• The company may utilize a CRM system for customer relationship management, particularly for custom framing clients, though direct interaction with it might be limited.

• Automation might be present in POS systems or inventory management, requiring basic understanding.

📝 Enhancement Note: The emphasis is on practical, hands-on tools and systems directly related to retail operations and custom framing production, rather than complex business intelligence or CRM platforms typical of corporate operations roles.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions and service delivery.

• Creativity & Passion: Embracing a passion for the arts and crafts, translating that into creative framing solutions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing that meets or exceeds customer expectations.

• Teamwork & Collaboration: Working effectively with colleagues to support store operations and achieve shared goals.

• Integrity & Respect: Maintaining a positive, respectful, and ethical approach in all dealings.

Collaboration Style:

• The role requires a collaborative approach, working closely with other store associates to ensure smooth daily operations and excellent customer service across all departments.

• Open communication and a willingness to assist colleagues are key to success.

• The team likely fosters a supportive environment where sharing knowledge and best practices is encouraged.

📝 Enhancement Note: The company culture at Michaels is geared towards fostering creativity and a positive customer experience, which translates into a collaborative and service-oriented team environment for operational staff.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer consultations, order production, and general store duties simultaneously.

• Meeting Production Deadlines: Ensuring timely completion of custom framing orders while maintaining high quality standards.

• Customer Satisfaction: Handling diverse customer expectations and resolving issues to ensure a positive outcome.

• Physical Demands: Consistently performing physically demanding tasks in a fast-paced retail environment.

Learning & Development Opportunities:

• Technical Skills: Gaining expertise in custom framing techniques, materials, and equipment operation.

• Sales & Design: Developing consultative selling skills and a keen eye for design and aesthetics.

• Retail Operations: Learning about inventory management, merchandising, and customer service best practices within a large retail chain.

• Career Progression: Potential pathways to leadership roles within Michaels stores.

📝 Enhancement Note: The challenges are typical of a hands-on retail operations role, requiring strong time management, problem-solving, and adaptability. The growth opportunities are focused on developing practical skills and advancing within the retail management ladder.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss how you would build rapport with a customer looking for custom framing, and what questions you would ask to understand their needs.

• How would you handle a situation where a customer is unhappy with the framing solution presented?

• Describe a time you had to manage multiple tasks or priorities under pressure.

• How do you ensure accuracy and quality in your work, especially when dealing with detailed tasks?

Company & Culture Questions:

• Why are you interested in working for Michaels, specifically in a custom framing role?

• What do you know about Michaels and its products/services?

• How do you contribute to a positive team environment?

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on preparing compelling "stories" from your past experiences.

• For each story, detail the situation, your actions, and the positive results (STAR method - Situation, Task, Action, Result).

• Use examples that highlight your customer service skills, attention to detail, ability to follow processes, and any sales success you've had.

• Be ready to discuss your understanding of basic measurements and how you would apply them to framing.

📝 Enhancement Note: Interview preparation should focus on behavioral examples that demonstrate core competencies like customer service, problem-solving, attention to detail, and process adherence, aligning with the operational and GTM aspects of the role.

📌 Application Steps

To apply for this part-time Custom Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Prepare to articulate your customer service philosophy and how you build relationships. Think of specific examples from past roles.

• Review the job description for key responsibilities and required skills, and tailor your resume to highlight relevant experiences. Focus on any experience with sales, production, attention to detail, or working with tools.

• Research Michaels stores and their custom framing services. Understand their typical offerings and target customer to better align your responses during an interview.

• Practice answering common retail interview questions, particularly those related to customer interaction, problem-solving, and working in a team. Be ready to discuss your availability for part-time work, including nights and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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