Graphic Designer - NHAAN Resort & Spa Hoi An, Tapestry Collection By Hilton

📍 Job Overview

Job Title: Graphic Designer

Company: NHAAN Resort & Spa Hoi An, Tapestry Collection By Hilton

Location: Hoi An, Quang Nam, Vietnam

Job Type: Full-Time

Category: Creative & Media / Art & Design / Hospitality / Marketing

Date Posted: 2026-04-25

Experience Level: 3-5 years

Remote Status: On-site

🚀 Role Summary

• Spearhead the creation and execution of all visual design assets for the NHAAN Resort & Spa Hoi An, ensuring brand consistency and aesthetic appeal across all platforms.

• Manage the production of diverse promotional materials, including print collateral, digital graphics, and video content, to support hotel marketing initiatives and departmental needs.

• Uphold and implement Hilton's global design standards, brand guidelines, and corporate identity across all visual communications to maintain a cohesive brand image.

• Collaborate with various hotel departments to understand their design requirements and translate them into compelling visual solutions that enhance guest experiences and operational efficiency.

📝 Enhancement Note: This role is crucial for maintaining the visual identity of a luxury resort within the Hilton portfolio. The Graphic Designer will be responsible for bridging creative execution with brand compliance, impacting both guest perception and internal communication effectiveness. The emphasis on "Tapestry Collection By Hilton" suggests a need for designs that are unique, sophisticated, and reflective of local culture while adhering to brand standards.

📈 Primary Responsibilities

• Conceptualize, design, and produce a wide range of promotional materials, including posters, digital graphics, print collateral, merchandising items, and theme decorations, aligned with assignment specifications and hotel objectives.

• Create and edit high-quality photos and video content suitable for printing, digital distribution, and internal use, ensuring visual impact and brand alignment.

• Proficiently utilize desktop printing systems for in-house production of various materials, ensuring quality and timely delivery.

• Design and produce logos, banquet posters, banners, background panels, and decorative elements to enhance the ambiance and branding of hotel events and spaces.

• Ensure strict adherence to Hilton's brand standards, including color palettes, specifications, and corporate identity guidelines, across all design outputs.

• Manage project timelines effectively, schedule design tasks, and prioritize workload to meet deadlines set for the art section and various departments.

• Develop and maintain a comprehensive database of designs, photography, reference materials, and standard color palettes for easy access and consistent application.

• Oversee the operational integrity and routine maintenance of printing systems to ensure uninterrupted production capabilities.

• Plan and manage the procurement of art supplies and monitor paper inventory and usage to optimize resource allocation and cost-effectiveness.

• Organize and maintain books, magazine pictures, and digital assets within design file systems for efficient retrieval and reference.

• Manage the hotel's image database, including official hotel photography and event highlights, for promotional purposes across various channels.

• Stay abreast of the latest creative trends, design techniques, and industry-related information to continuously enhance design quality and innovation.

• Economize and maintain all art tools, materials, and equipment responsibly, ensuring their longevity and proper functioning.

• Execute any other reasonable duties and responsibilities as assigned by management to support hotel operations and marketing efforts.

📝 Enhancement Note: The responsibilities highlight a hands-on role requiring proficiency in both creative design and operational management of design resources. The emphasis on "group standards" indicates a need for meticulous attention to detail and the ability to translate corporate directives into localized visual assets.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Graphic Design Software Proficiency: Expert-level command of industry-standard design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and potentially video editing software.

• Print Production Knowledge: Deep understanding of printing technologies, file preparation for print, and experience with desktop printing systems.

• Visual Storytelling: Ability to translate concepts and brand messaging into compelling visual narratives through graphics, photography, and video.

• Brand Guideline Adherence: Proven ability to meticulously follow and apply corporate brand standards, color palettes, and design specifications.

• Time Management & Prioritization: Exceptional skills in managing multiple projects simultaneously, prioritizing tasks, and meeting strict deadlines in a fast-paced environment.

• Microsoft Office Suite: Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for communication, reporting, and basic document creation.

• Photo Processing & Editing: Strong skills in photo manipulation, retouching, and color correction to produce high-quality visual assets.

• Online Marketing Awareness: Understanding of design principles relevant to online marketing channels, including social media graphics and digital advertisements.

• Hand-drawn Design Skills: Ability to create compelling hand-drawn illustrations and designs, adding a unique artistic touch.

• Art & Design Knowledge: Broad and deep knowledge of design principles, art history, color theory, and current creative trends.

Preferred Skills:

• Video Editing Software: Familiarity with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) for creating promotional videos.

• CRM & Marketing Automation Tools: Basic understanding of how design assets are utilized within marketing campaigns managed by CRM or automation platforms.

• Project Management Tools: Experience with project management software (e.g., Asana, Trello) for workflow tracking.

• Photography Skills: Basic photography skills for capturing hotel visuals or product shots.

📝 Enhancement Note: The requirement for "Master hand-drawn designs" and "Rich knowledge of design and art" suggests the company values a strong artistic foundation and a creative flair beyond standard software proficiency. The mention of "online marketing" indicates that design outputs will likely be used across digital channels as well as print.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a diverse range of design projects, including print collateral, digital graphics, branding elements (logos, banners), and any relevant video or photography work.

• Demonstrations of ability to maintain brand consistency across multiple design assets and campaigns.

• Case studies or examples illustrating the design process from concept to final execution, highlighting problem-solving approaches.

• Evidence of work produced for luxury brands or hospitality clients, if available, to demonstrate understanding of the sector's aesthetic requirements.

Process Documentation:

• Ability to document design processes, including brief interpretation, concept development, feedback incorporation, and final delivery stages.

• Clear examples of how brand guidelines and standards were applied and maintained in previous projects.

• Workflow examples of managing multiple design requests from different departments, demonstrating organizational skills and prioritization.

• Documentation of experience with print production workflows, including file preparation, color management, and liaising with print vendors.

📝 Enhancement Note: For this role, the portfolio should not only showcase aesthetic talent but also the candidate's ability to adhere to strict brand guidelines and manage projects efficiently within a corporate structure. The inclusion of "process" in the portfolio requirements suggests a need to demonstrate a systematic approach to design, not just creative output.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Accommodation Assistance: Potential for provided or subsidized staff accommodation, common in resort locations.

• Meals: Access to subsidized or complimentary meals at the staff canteen.

• Uniforms: Provision and cleaning of work uniforms.

• Health Insurance: Comprehensive health insurance coverage, potentially including dental and vision.

• Paid Time Off: Generous annual leave, public holidays, and sick leave.

• Employee Discounts: Significant discounts on hotel stays, food, and beverages across Hilton properties worldwide.

• Training & Development: Opportunities for professional development, skill enhancement, and career advancement within the Hilton portfolio.

• Service Charge: Eligibility for a share of the hotel's service charge pool.

Working Hours:

• Typically 40 hours per week, often spread over 5 days. Flexibility may be required to meet project deadlines or cover events, with potential for overtime compensation or time off in lieu.

📝 Enhancement Note: Salary estimates are based on research of graphic design roles in Vietnam's hospitality sector, considering the resort location and the brand's luxury positioning. Benefits are standard for the hospitality industry in Vietnam, with specific emphasis on employee perks relevant to hotel staff.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality (Luxury Hotel & Resort Management)

Company Size: Hilton is a global leader with thousands of hotels worldwide. NHAAN Resort & Spa Hoi An, Tapestry Collection By Hilton, as a specific property, contributes to this large network. This size provides stability and extensive resources.

Founded: Hilton was founded in 1919, bringing nearly a century of experience and a strong legacy to its operations.

Team Structure:

• The Graphic Designer will likely report to the Marketing Manager or Director of Marketing/Communications.

• Collaboration will be extensive with various hotel departments, including Sales, Events, Food & Beverage, and Front Office, to fulfill their design needs.

Methodology:

• Data-Driven Design: While creativity is key, design decisions will be informed by brand guidelines, marketing objectives, and potentially guest feedback or engagement metrics.

• Brand Consistency Focus: A primary methodology will be ensuring all visual outputs adhere strictly to Hilton's brand standards and the specific identity of Tapestry Collection.

• Project Management: A structured approach to managing design requests, prioritizing tasks, and meeting deadlines will be essential.

• Cross-Functional Collaboration: Proactive engagement with departmental stakeholders to gather requirements and deliver effective visual solutions.

Company Website: https://jobs.hilton.com/us/en (Global Careers) and potentially a specific website for NHAAN Resort & Spa Hoi An, Tapestry Collection By Hilton.

📝 Enhancement Note: The company culture is deeply rooted in Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. This implies a professional, guest-centric, and results-oriented environment where collaboration and accountability are highly valued.

📈 Career & Growth Analysis

Operations Career Level: This role is typically considered an intermediate-level position within the creative or marketing department of a hotel. It offers a direct impact on the visual presentation and guest experience.

Reporting Structure: The Graphic Designer will likely report to a Marketing Manager or Director of Marketing/Communications, who oversees broader marketing strategies and brand management.

Operations Impact: The Graphic Designer's work directly influences the perception of the NHAAN Resort & Spa Hoi An, Tapestry Collection By Hilton. High-quality, on-brand visuals can enhance guest engagement, support sales efforts, elevate the resort's luxury image, and contribute to overall brand recognition and guest satisfaction.

Growth Opportunities:

• Senior Graphic Designer/Art Director: With proven performance and expanded responsibilities, progression to a senior role or an Art Director position overseeing multiple design projects or a small team is possible.

• Marketing Specialization: Opportunities to specialize in digital marketing, content creation, or branding within the hospitality sector.

• Cross-Brand Mobility: Hilton's vast portfolio offers opportunities to transfer to other Hilton brands or properties globally, potentially in similar or advanced roles.

• Management Track: With further development, a path into marketing management or communications leadership could be pursued.

• Skill Development: Continuous learning opportunities in new design software, digital marketing trends, and hospitality branding.

📝 Enhancement Note: Growth within Hilton is often facilitated by their strong internal training programs and global network. Demonstrating adaptability, proficiency in brand standards, and a proactive approach to design challenges will be key to advancing in this role.

🌐 Work Environment

Office Type: The role is on-site, requiring the Graphic Designer to work from the NHAAN Resort & Spa Hoi An. This environment is typical for hospitality positions, especially in resort settings.

Office Location(s): Hoi An, Quang Nam, Vietnam. This location is a historic and picturesque city known for its tourism, offering a unique work environment.

Workspace Context:

• The designer will likely have a dedicated workspace within the hotel's administrative or marketing department.

• Access to necessary design software, hardware, and printing equipment will be provided.

• The environment will be collaborative, involving regular interaction with marketing colleagues, hotel management, and staff from other departments.

• The resort setting itself can be a source of inspiration for creative work.

Work Schedule: Standard full-time hours (e.g., 40 hours per week, Monday-Friday) are expected. However, the dynamic nature of a resort and hotel environment may necessitate flexibility to accommodate event preparations, urgent marketing campaigns, or specific operational needs, potentially including occasional weekend or evening work.

📝 Enhancement Note: Working on-site in a resort location like Hoi An offers a distinct lifestyle advantage, blending professional responsibilities with a beautiful and culturally rich environment. The need for flexibility is a common characteristic of roles supporting hotel operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a hiring manager will review applications and resumes to assess basic qualifications and experience.

• Portfolio Review: Candidates will be asked to submit a portfolio, which will be thoroughly reviewed for design quality, creativity, brand adherence, and relevance to hospitality.

• Technical Interview: May involve a practical design test or a discussion about specific design software, techniques, and problem-solving scenarios.

• Behavioral/Situational Interview: Questions will assess alignment with Hilton's core values (Hospitality, Integrity, Leadership, Teamwork, Ownership, Now) and ability to handle common workplace situations.

• Final Interview: Typically with the Marketing Manager or Hotel General Manager to discuss fit, career aspirations, and finalize the offer.

Portfolio Review Tips:

• Curate Strategically: Select your strongest, most relevant work. Highlight projects that demonstrate your ability to work within brand guidelines, especially for luxury or hospitality sectors.

• Showcase Process: Include a few case studies that detail your design thinking process, from initial brief to final execution, including any iterations or problem-solving.

• Highlight Impact: Where possible, quantify the impact of your designs (e.g., increased engagement, successful event promotion).

• Organize Clearly: Ensure your portfolio is easy to navigate, whether digital or physical. Group similar projects or present them chronologically.

• Tailor for Hilton: Emphasize projects that align with Hilton's brand ethos and the Tapestry Collection's unique positioning.

Challenge Preparation:

• Design Test: Be prepared for a timed design challenge. Practice creating a visual asset (e.g., a social media graphic, a small banner) based on a hypothetical brief within a strict time limit. Focus on delivering a polished concept that meets the requirements.

• Brand Standard Application: Practice applying brand guidelines quickly and accurately. Understand how to adapt a brand's look and feel to different mediums.

• Problem-Solving Scenarios: Think about how you would approach common design challenges in a hotel setting, such as creating urgent promotional materials or resolving design conflicts between departments.

• Hilton Values: Prepare examples from your past experience that demonstrate each of Hilton's core values.

📝 Enhancement Note: The interview process will heavily weigh design skill, portfolio quality, and cultural fit with Hilton's values. Candidates should be ready to articulate their design process and demonstrate how their work contributes to business objectives.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Essential for graphic design, photo editing, and layout. This includes Photoshop, Illustrator, and InDesign.

• Desktop Printing Systems: Proficiency in operating and maintaining in-house printing equipment.

• Microsoft Office Suite: For communication, documentation, and basic presentations.

Analytics & Reporting:

CRM & Automation:

• Familiarity with how marketing materials are deployed through CRM systems or marketing automation platforms (e.g., Salesforce Marketing Cloud, HubSpot) would be advantageous for understanding campaign contexts.

📝 Enhancement Note: The emphasis on "desktop printing systems" suggests that hands-on production and quality control of printed materials will be a significant part of the role. Proficiency in the Adobe Creative Suite is non-negotiable.

👥 Team Culture & Values

Operations Values:

• Hospitality: A paramount value, reflected in creating welcoming and visually appealing designs that enhance the guest experience.

• Integrity: Upholding ethical standards in design, ensuring accuracy in all communications and respecting intellectual property.

• Leadership: Taking initiative in design projects, proposing creative solutions, and guiding visual direction.

• Teamwork: Collaborating effectively with marketing, sales, and other hotel departments to achieve shared goals.

• Ownership: Taking responsibility for design outcomes, from concept to final delivery, and ensuring all work meets quality standards.

• Now: Operating with a sense of urgency and discipline to meet deadlines and respond to evolving needs in a timely manner.

Collaboration Style:

• Cross-Functional Integration: Regularly interacting with department heads and team members to understand their needs and translate them into effective designs.

• Feedback Incorporation: Open to constructive criticism and feedback on designs, using it to refine work and improve future outputs.

• Proactive Communication: Keeping stakeholders informed about design progress, potential challenges, and timelines.

• Creative Exchange: Participating in brainstorming sessions and offering creative input to colleagues and departments.

📝 Enhancement Note: The integration of Hilton's core values into the daily work of a Graphic Designer underscores the company's commitment to a unified and positive work culture, even within specialized roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Standards with Creative Expression: The primary challenge will be to innovate and create visually engaging designs while strictly adhering to Hilton's established brand guidelines and the unique identity of the Tapestry Collection.

• Managing Diverse Stakeholder Needs: Juggling design requests from multiple departments, each with potentially different priorities and aesthetic preferences, requires strong project management and communication skills.

• Meeting Tight Deadlines: The fast-paced nature of the hospitality industry often demands quick turnaround times for promotional materials, requiring efficient work habits and the ability to perform under pressure.

• Staying Current with Trends: Continuously evolving design software, digital marketing trends, and guest expectations necessitate ongoing learning and adaptation.

Learning & Development Opportunities:

• Advanced Design Software Training: Opportunities to deepen skills in specific Adobe Creative Suite applications or explore new design technologies.

• Hospitality Branding Workshops: Specialized training on luxury hospitality branding and visual communication strategies.

• Cross-Departmental Exposure: Gaining insights into Sales, Marketing, and Operations functions to better understand how design supports broader business objectives.

• Global Networking: Connecting with other designers and marketing professionals within the Hilton network for knowledge sharing and best practices.

• Portfolio Enhancement: Building a robust portfolio with impactful projects that can lead to career advancement within Hilton or the broader industry.

📝 Enhancement Note: Addressing these challenges proactively through continuous learning and effective collaboration will pave the way for significant growth opportunities within Hilton's extensive global network.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for creating a new marketing campaign collateral, from initial brief to final delivery, ensuring it aligns with brand standards." (Focus on process, brand adherence, and project management.)

• "How do you handle conflicting design feedback from different stakeholders? Provide an example." (Assess communication, negotiation, and problem-solving skills.)

Company & Culture Questions:

• "How do Hilton's core values (Hospitality, Integrity, Leadership, Teamwork, Ownership, Now) resonate with your work style and professional philosophy?" (Prepare specific examples for each value.)

• "What do you know about the Tapestry Collection by Hilton, and how would you ensure our resort's designs reflect its unique positioning?" (Demonstrate research and understanding of brand nuances.)

Portfolio Presentation Strategy:

• Narrative Flow: Structure your portfolio presentation to tell a story for each project – the challenge, your approach, the solution, and the outcome.

• Highlight Brand Compliance: Specifically point out how you adhered to brand guidelines, adapted them where necessary, and ensured consistency.

• Showcase Versatility: Present a range of projects that demonstrate your ability to work across different mediums (print, digital, video) and styles.

• Emphasize Problem-Solving: Discuss any design challenges you faced and how you overcame them.

• Quantify Impact (if possible): If you have data on how your designs performed, share it to demonstrate ROI.

📝 Enhancement Note: Candidates should be prepared to discuss their design methodology, demonstrate their understanding of brand management within a hospitality context, and articulate how their skills align with Hilton's values and the specific needs of the NHAAN Resort & Spa Hoi An.

📌 Application Steps

To apply for this Graphic Designer position:

• Submit your application through the official Hilton Careers portal via the provided URL.

• Portfolio Customization: Tailor your resume and portfolio to emphasize your experience with brand guidelines, luxury branding, and hospitality design. Showcase projects that demonstrate creativity, versatility, and the ability to work within established frameworks.

• Resume Optimization: Ensure your resume clearly highlights your proficiency in relevant design software (Adobe Creative Suite), printing technology, and any experience in the hospitality sector. Use keywords from the job description, such as "graphic design," "promotional materials," "brand standards," and "hospitality."

• Interview Preparation: Practice articulating your design process, how you handle feedback, and how your work aligns with Hilton's core values. Prepare to present your portfolio with clear explanations and case studies.

• Company Research: Thoroughly research Hilton, the Tapestry Collection by Hilton, and the NHAAN Resort & Spa Hoi An to understand their brand positioning, recent marketing efforts, and the unique cultural context of Hoi An.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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