Graphic Designer & Key Account Manager

📍 Job Overview

Job Title: Graphic Designer & Key Account Manager

Company: Entrepreneur Cooperative

Location: Remote - Argentina

Job Type: Full-Time (Contractor)

Category: Creative Operations / Client Management

Date Posted: 2026-08-06

Experience Level: 2-5 Years

Remote Status: Fully Remote

🚀 Role Summary

• This hybrid role demands a blend of creative graphic design expertise and proactive client relationship management within the custom apparel and promotional products industry.

• Responsibilities include managing inbound customer inquiries, translating client visions into compelling custom apparel designs, and overseeing projects from initial concept through to final production and delivery.

• Candidates will leverage advanced proficiency in Adobe Photoshop and Illustrator to create production-ready artwork, ensuring it meets specific decoration methods like screen printing and embroidery.

• A strong focus on project coordination and account management is essential to maintain accurate customer and order information, track progress, and ensure timely delivery.

📝 Enhancement Note: While this role is titled "Graphic Designer & Key Account Manager," it leans heavily into a client-facing operations function rather than traditional GTM sales or RevOps. The core of the role involves managing the lifecycle of customer orders, from design to production, with a strong emphasis on client communication and project execution. Therefore, the "Category" has been defined as "Creative Operations / Client Management" to better reflect this blend. The salary range provided is for a contractor role, which is common for remote positions in this market.

📈 Primary Responsibilities

• Manage inbound customer communications via email and text, understanding their needs to recommend optimal design and product solutions.

• Design custom apparel and merchandise using Adobe Photoshop and Illustrator, creating production-ready mockups and artwork.

• Adapt designs for various decoration methods, including screen printing and embroidery, ensuring adherence to production specifications and quality standards.

• Guide customers through the entire order lifecycle, from initial concept and design approval to production coordination and final delivery.

• Build and maintain long-term customer relationships through exceptional service and consistent follow-through.

• Coordinate artwork approvals, proofs, production timelines, and delivery schedules, collaborating with internal production teams to meet project deadlines.

• Maintain accurate customer and order information within CRM systems, diligently tracking project progress from inquiry to delivery.

• Prioritize customer projects based on engagement levels and established deadlines, ensuring efficient workflow management.

📝 Enhancement Note: The description emphasizes managing customer relationships and design output for inbound leads, distinguishing it from outbound sales or lead generation roles. The "Project Coordination" and "Account & Order Management" sections highlight operational responsibilities like tracking, scheduling, and data accuracy, which are critical for efficiency and client satisfaction in this context.

🎓 Skills & Qualifications

Education: Bachelor's degree in Graphic Design or a related field is preferred.

Experience: 2-5 years of professional experience as a Graphic Designer, with demonstrated experience in customer-facing roles. Experience in Account Management or Customer Success is a plus.

Required Skills:

• Advanced English proficiency (C1 level) with excellent written and verbal communication skills for daily interaction with U.S.-based customers.

• Professional experience as a Graphic Designer, supported by a robust portfolio showcasing creative design and problem-solving abilities.

• Advanced proficiency in industry-standard design software: Adobe Photoshop and Adobe Illustrator.

• Strong understanding of fundamental design principles, including typography, composition, color theory, and visual hierarchy.

• Knowledge of print production requirements and artwork preparation for various decoration methods, specifically screen printing and embroidery.

• Proven experience communicating directly with clients and managing their expectations.

• Exceptional organization and time management skills, with the ability to handle multiple projects concurrently.

• Self-motivated and capable of working independently within a remote environment, demonstrating initiative and accountability.

• Access to a reliable computer and stable internet connection to facilitate remote work. Preferred Skills:

• Prior experience within the custom apparel, promotional products, or branded merchandise industry.

• Previous experience in Account Management, Customer Success, or a similar client-facing sales support role.

• Familiarity with the U.S. college organization or branded merchandise markets.

📝 Enhancement Note: The requirements clearly highlight the dual nature of the role. The emphasis on "Advanced English proficiency (C1)" is critical given the U.S. customer base. Proficiency in Adobe Suite and an understanding of print production are non-negotiable for the design aspect, while customer communication experience and organizational skills are key for the account management component. The preference for industry experience and a degree suggests a desire for candidates who can quickly integrate into the specific niche.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive graphic design portfolio showcasing a range of creative projects, demonstrating strong visual design skills, typography, and composition.

• Specific examples of artwork prepared for production, highlighting an understanding of print-ready files and the technical requirements for decoration methods like screen printing and embroidery.

• Case studies or project examples that illustrate the candidate's ability to interpret client briefs and translate them into effective visual solutions.

• Visual evidence of client communication and project management skills, perhaps through examples of design iterations or client feedback incorporated into designs. Process Documentation:

• Demonstrated ability to manage design workflows from initial client brief to final artwork approval.

• Evidence of process for adapting designs across different apparel types and decoration techniques.

• Examples of how the candidate maintains organization and tracks project progress, potentially through mock project plans or descriptions of personal workflow systems.

• Understanding of how to ensure artwork meets production specifications and quality standards, reflecting a process-oriented approach to design execution.

📝 Enhancement Note: The job description explicitly requires a graphic design portfolio. This section extrapolates on what such a portfolio should contain to be most effective for this specific role, focusing on the blend of creative output and technical/production readiness. It also infers the need for candidates to demonstrate their process for managing design projects and client interactions.

💵 Compensation & Benefits

Salary Range: $1,500 - $1,650 USD per month (Contractor)

Benefits:

• Fully remote opportunity, offering flexibility and work-life balance.

• Competitive compensation package for a contractor role.

• Opportunity for long-term growth within a growing U.S.-based custom merchandise company.

• Direct engagement with U.S.-based customers, providing international client interaction experience.

• High level of ownership and autonomy in managing design and client projects.

Working Hours: Full-Time, approximately 40 hours per week, aligned with U.S. Business Hours.

📝 Enhancement Note: The salary is provided in USD/month, typical for remote contractor roles serving U.S. clients from other regions. The benefits listed are derived directly from the "Why Join Us?" section of the job description, focusing on aspects most relevant to remote workers and career development. The working hours are specified as "Full-Time | U.S. Business Hours," implying a need for alignment with U.S. time zones. For Argentina, this generally means working during its business hours, which may overlap with U.S. Eastern or Central Time zones.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail & E-commerce / Custom Apparel. The company operates within a niche of the retail sector, providing customized merchandise for community groups, organizations, and businesses. This involves managing creative production and client relationships for tangible products.

Company Size: Small to Medium-sized (implied by "fast-growing" and "1 Position" opening, suggesting a lean, agile team structure). This size often means a more collaborative environment with potential for direct impact.

Founded: Not specified, but described as "fast-growing," indicating a dynamic and evolving operational landscape.

Team Structure:

• The company operates as a fully remote team, emphasizing collaboration and communication across dispersed team members.

• The role appears to be a singular position, suggesting a specialized function or a highly integrated team where this individual works closely with other departments (e.g., production, sales support).

• Cross-functional collaboration is crucial, likely involving close interaction with production teams to ensure project timelines and quality are met, and potentially with sales or client acquisition teams to receive warm leads. Methodology:

• Data-Driven Design & Client Management: While not explicitly stated, the focus on customer needs, project completion, and efficiency suggests an underlying reliance on data to understand client preferences and operational performance.

• Process Optimization: The emphasis on guiding customers from concept to delivery and coordinating production implies a structured approach to workflow management and continuous improvement of the client journey.

• Customer-Centric Operations: The company prioritizes a personalized customer experience, indicating that operational processes are designed to meet and exceed client expectations, fostering long-term relationships.

Company Website: https://www.entrepreneurcooperative.com/

📝 Enhancement Note: The company description highlights a focus on creativity, quality, and customer service within the custom merchandise space. The remote-first approach suggests a culture that values autonomy, trust, and effective digital communication. The "fast-growing" nature implies a dynamic environment where processes may be evolving.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry to mid-level position within a specialized operational function that bridges creative services and client management. It's ideal for professionals looking to gain hands-on experience in managing the full client lifecycle for custom products.

Reporting Structure: While not explicitly defined, the "1 Position" opening suggests the candidate will likely report to a team lead, operations manager, or potentially a founder/director, depending on the company's internal structure. The role requires independent work but also close collaboration with production and potentially sales.

Operations Impact: The candidate directly impacts customer satisfaction, repeat business, and brand reputation through design quality and service excellence. Efficient project management and accurate order fulfillment contribute to the company's profitability and operational efficiency.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in custom apparel design, specific decoration techniques (screen printing, embroidery), and advanced client communication strategies.

• Client Relationship Management: Develop advanced account management skills, potentially leading to roles with larger client portfolios or more strategic client partnerships.

• Operational Process Improvement: Contribute to refining and optimizing the client journey and production coordination processes within a growing company, potentially leading to operational leadership roles.

• Industry Expertise: Gain specialized knowledge in the retail and e-commerce custom merchandise sector, becoming a subject matter expert.

📝 Enhancement Note: This role offers a unique blend of creative and client-facing operational experience. Growth opportunities are tied to mastering both aspects and contributing to the operational efficiency of a growing company, potentially leading to more senior roles in client management, operations, or creative direction within the custom merchandise industry.

🌐 Work Environment

Office Type: Fully Remote (Telecommute). The role is entirely virtual, requiring candidates to have their own dedicated workspace.

Office Location(s): Argentina. The position is open to candidates located within Argentina, requiring them to work within U.S. business hours.

Workspace Context:

• Remote Collaboration: The work environment is digital, relying heavily on communication tools (email, text, potentially video conferencing) for interaction with clients and internal teams.

• Tools & Technology: Candidates must possess a reliable computer and stable internet connection. Proficiency with design software (Adobe Suite) and CRM systems is essential.

• Autonomy & Structure: The role demands self-motivation and the ability to work independently, balanced with the need to adhere to U.S. business hours and project deadlines.

Work Schedule: Full-Time, U.S. Business Hours. This implies working approximately 40 hours per week, with a schedule that aligns with the operational needs of U.S.-based clients. This may require flexibility to accommodate different time zones within the U.S.

📝 Enhancement Note: The remote nature dictates the work environment, emphasizing self-discipline and effective digital communication. The requirement to work U.S. business hours from Argentina means candidates must be prepared for potential time zone alignment challenges and commit to the required schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and submitted portfolio to assess graphic design skills, English proficiency, and relevant experience. Applications without a portfolio will not be considered.

• Skills Assessment: Potential technical assessment focusing on Adobe Photoshop/Illustrator proficiency and design problem-solving related to custom apparel.

• Client Interaction Simulation: A practical exercise or interview question designed to evaluate customer communication skills, ability to understand client needs, and approach to problem-solving in a client-facing scenario.

• Behavioral/Situational Interview: Discussion on how the candidate handles multiple projects, meets deadlines, works independently, and collaborates with teams.

• Final Interview: Likely with a hiring manager or founder to discuss cultural fit, long-term goals, and confirm understanding of the role's demands.

Portfolio Review Tips:

• Curate for Relevance: Showcase projects that align with custom apparel, merchandise design, and print production. Include examples demonstrating adaptation for screen printing and embroidery.

• Highlight Process: For each project, briefly explain the client's brief, your design process, challenges faced, and how you ensured the final artwork was production-ready.

• Demonstrate Design Fundamentals: Ensure your portfolio clearly exhibits strong typography, composition, color theory, and overall visual appeal.

• Showcase Client Interaction Examples: If possible, include examples of how you translated client feedback into design revisions or managed client expectations.

• Organize for Clarity: Present your portfolio in a clean, easy-to-navigate format (e.g., PDF, personal website). Clearly label each project with its context.

Challenge Preparation:

• Design Challenge: Be prepared for a task that involves creating or adapting artwork for a specific custom apparel scenario, testing your software skills and understanding of production constraints.

• Client Scenario: Practice articulating how you would handle an inbound client inquiry, understand their needs for custom apparel, and propose design solutions.

• Time Management: Consider how you would prioritize multiple design and client management tasks simultaneously under tight deadlines.

📝 Enhancement Note: The job description strongly emphasizes the portfolio. This section provides actionable advice on how to tailor it for this specific role and what to expect during the interview process, focusing on the dual requirements of design skill and client management aptitude.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Photoshop: Essential for raster image editing, mockups, and preparing artwork for various printing techniques.

• Adobe Illustrator: Critical for vector-based design, logo creation, typography, and generating scalable artwork for production.

• CRM Systems: Experience with CRM platforms is required for maintaining accurate customer and order information, tracking project progress, and managing client communications. (Specific CRM not mentioned, so general experience is key).

Analytics & Reporting:

• While no specific analytics tools are mentioned, candidates should be comfortable using data from CRM and project management systems to track order status, project timelines, and customer interactions. CRM & Automation:

• Proficiency in using CRM systems for client management and order tracking is a core requirement.

• Basic understanding of workflow management within these systems to ensure efficient project progression.

📝 Enhancement Note: The explicit mention of Adobe Photoshop and Illustrator is crucial. The requirement for CRM experience highlights the operational aspect of managing client data and project workflows. The absence of specific CRM names suggests that proficiency in any common CRM (like Salesforce