Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Middletown, Ohio, United States

Job Type: FULL_TIME

Category: Retail Operations / Custom Framing

Date Posted: June 11, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service and sales within a retail environment, specifically centered around custom framing solutions.

• Responsibilities include building strong customer relationships, achieving sales and production targets, and maintaining store presentation standards.

• The position requires proficiency in basic computer skills, measuring, and operating specialized framing equipment.

• Candidates will engage in various retail operations, including cash handling, inventory management, and supporting omni-channel processes.

📝 Enhancement Note: While the job title is "Framer," the description indicates a broader retail operations role with a specialization in custom framing. The emphasis on customer relationship management, sales, and general store upkeep suggests a GTM (Go-To-Market) and customer-facing operational function.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized design consultations to create custom framing solutions.

• Drive sales and production results by effectively presenting framing options and closing orders.

• Ensure high-quality and timely completion of all custom framing orders, adhering to production standards.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned retail areas, including SISO (Single Item, Single Order) and Directed Replenishment.

• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions.

• Operate the cash register and execute cash handling procedures accurately and according to company standards.

• Support loss prevention and safety programs to ensure a secure and compliant work environment.

• Actively participate in truck un-loading and stocking processes, adhering to Standard Operating Procedures (SOPs) and ensuring timely completion.

• Assist with omni-channel processes, such as online order fulfillment or customer pick-ups.

• Maintain a safe, clean, and clutter-free store environment for customers and team members.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production execution, and general retail operations management. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a sales-driven approach focused on consultative selling within the framing context.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent strongly preferred; specialized training in design or art is a plus.

Experience: 0-2 years of experience in a retail or customer-facing role. Experience in custom framing or a related craft is advantageous.

Required Skills:

• Basic computer literacy for point-of-sale (POS) systems and internal communication.

• Accurate basic measuring skills for custom framing projects.

• Ability to safely operate framing equipment, including mat cutters and potentially other specialized tools.

• Proficiency in glass cutting techniques.

• Strong customer service and interpersonal communication skills.

• Cash handling experience and accuracy.

• Ability to perform physical tasks associated with retail operations, including lifting and standing for extended periods. Preferred Skills:

• Previous retail sales experience, particularly in consultative selling environments.

• Experience in selling products and/or services directly to customers.

• Familiarity with visual merchandising principles.

• Knowledge of different art media and framing best practices.

• Experience with inventory management systems.

📝 Enhancement Note: The requirements lean towards foundational retail skills with a specific emphasis on the technical aspects of framing and customer interaction. The "0-2" experience level indicates that a strong aptitude for learning and customer service will be prioritized over extensive prior experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates are encouraged to highlight any personal projects or past work that demonstrates attention to detail, creativity, and precision in crafting or assembly.

• Showcase examples of how you have successfully solved customer problems or met specific needs in previous roles.

• If applicable, provide examples of how you have contributed to process improvements or efficiency gains in a team setting. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs to ensure compliance and consistent execution.

• Be ready to articulate how you would approach learning and implementing new operational processes, such as omni-channel fulfillment or truck un-loading protocols.

• Demonstrate an awareness of how quality control and timely order completion contribute to overall operational efficiency and customer satisfaction.

📝 Enhancement Note: For this specific role, the "portfolio" is less about formal documents and more about the candidate's ability to articulate their skills through examples and demonstrate an understanding of process adherence and customer-centric approaches.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour. This range reflects the current market rate for entry-level retail positions with specialized responsibilities in the Middletown, Ohio area, considering the cost of living and typical compensation for similar roles in the retail sector.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance for further education and skill development.

• Generous Employee Discounts on Michaels products and services.

• Opportunities for professional development and advancement within the company.

Working Hours: Full-time position, typically around 40 hours per week. Work hours will include nights, weekends, and early mornings as dictated by store operational needs.

📝 Enhancement Note: The salary range is based on the provided data and typical hourly wages for similar retail roles in the specified region. Benefits are listed as provided in the input data, with an emphasis on those relevant to retail employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Large. The Michaels Companies, Inc. operates over 1,300 stores across North America, employing a significant workforce. This large scale offers opportunities for structured training and potential career progression.

Founded: 1973. With decades of experience, Michaels has established itself as a leader in the creative retail space, indicating a stable and experienced operational framework.

Team Structure:

• The operations team within a Michaels store typically consists of a Store Manager, Assistant Store Manager(s), Team Leads, and Sales Associates, including specialized roles like Framers and Cashiers.

• Reporting structure is hierarchical, with Framers reporting to Store Leadership.

• Cross-functional collaboration is essential, with Framers working closely with sales associates to assist customers, support merchandising efforts, and manage inventory. Methodology:

• Data analysis is primarily focused on sales performance, production efficiency, and inventory turnover within the framing department and store-wide.

• Workflow planning involves managing custom order queues, ensuring timely production, and coordinating with sales associates for customer communication.

• Automation is less prevalent in the direct framing process but is utilized in POS systems, inventory management, and potentially for production scheduling tools.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights Michaels as a well-established retail giant with a focus on creativity. This implies a structured operational environment with clear processes and a strong emphasis on customer experience and sales performance.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to intermediate retail operations role, focusing on specialized craft execution and customer interaction. It serves as a foundational position within the retail operations track.

Reporting Structure: The Full Time Framer will report to the Store Manager or an Assistant Store Manager, who oversee daily store operations and team performance.

Operations Impact: The role directly impacts revenue through custom framing sales and contributes to overall store performance by maintaining visual standards, supporting inventory management, and ensuring positive customer experiences. Efficient production and quality framing are key to customer satisfaction and repeat business.

Growth Opportunities:

• Framing Specialist Progression: Advance to a lead framer role or specialize in more complex custom framing projects.

• Retail Management Track: Develop leadership skills to move into supervisory roles like Team Lead, Assistant Store Manager, or Store Manager.

• Cross-Departmental Training: Gain experience in other store departments (e.g., visual merchandising, inventory control) to broaden operational knowledge.

• Company-Wide Opportunities: Potential to transfer to other Michaels locations or corporate roles in areas like merchandising, operations, or training, leveraging gained retail experience.

📝 Enhancement Note: The growth potential is framed within a retail career path, emphasizing progression from a specialized role to broader operational and management responsibilities within the Michaels organization.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and a dedicated custom framing area within the store.

Office Location(s): Store - 4601 Roosevelt Blvd, Middletown, OH. This location serves the local community and is part of Michaels' extensive retail network.

Workspace Context:

• The environment is dynamic, with constant customer interaction and the need to manage multiple tasks simultaneously.

• The framing shop contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with sales associates, cashiers, and store leadership to ensure smooth store operations and excellent customer service.

Work Schedule: Full-time, approximately 40 hours per week. Schedules will be variable and include nights, weekends, and early mornings to meet operational demands and customer traffic patterns. Flexibility is key.

📝 Enhancement Note: The work environment is typical of a busy retail store, with a focus on customer engagement and hands-on operational tasks. The framing area presents unique safety considerations due to specialized tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume to assess basic qualifications and experience.

• In-Person Interview: A discussion with the Store Manager or Assistant Manager to evaluate customer service skills, framing aptitude, and cultural fit. This may include a situational interview to gauge problem-solving abilities.

• Skills Assessment (Potential): A practical demonstration of measuring skills or a brief discussion about operating framing equipment might be included.

• Final Interview: May involve a discussion about career aspirations and alignment with Michaels' values.

Portfolio Review Tips:

• Since a formal portfolio is less critical, focus on being ready to discuss specific examples from past experiences that demonstrate:

  • Customer service excellence and problem-solving.
  • Attention to detail and precision (e.g., in crafting, assembly, or any precise task).
  • Ability to follow instructions and procedures accurately.
  • Any experience with sales or meeting targets.

• Prepare to articulate your understanding of custom framing and how you would approach consulting with a customer to meet their needs. Challenge Preparation:

• Be prepared to answer questions about how you would handle a difficult customer, manage multiple tasks during a busy period, or ensure the quality of your work.

• Think about how you would explain the benefits of custom framing to a customer who may be considering other options.

• Consider how you contribute to a positive team environment and support your colleagues.

📝 Enhancement Note: The interview process is geared towards assessing practical skills, customer service aptitude, and alignment with a retail environment. Candidates should be ready to provide concrete examples of their abilities rather than relying on a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, glass cutters, potentially heat presses, mounting equipment, and various framing tools. Proficiency in operating these safely and effectively is essential.

• Point-of-Sale (POS) System: For processing sales transactions, handling cash, and managing customer orders.

• Basic Computer Skills: For accessing internal systems, communication platforms, and potentially basic design software if applicable to the role.

Analytics & Reporting:

• While advanced analytics are not expected, understanding sales reports and production metrics from the POS system will be beneficial for tracking performance.

• Awareness of inventory management reports for the ready-made frame department. CRM & Automation:

• The POS system likely has CRM functionalities for tracking customer orders and purchase history.

• Basic automation may be present in inventory replenishment systems or task management tools used by store leadership.

📝 Enhancement Note: The technology stack is primarily focused on operational tools necessary for retail sales, custom framing production, and basic record-keeping. Emphasis is on hands-on equipment and POS systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to foster loyalty and drive sales.

• Creativity & Passion: Embracing the joy of creativity and helping customers bring their artistic visions to life through framing.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a positive work environment.

• Accountability & Integrity: Taking ownership of responsibilities, adhering to company policies, and maintaining honest practices.

• Efficiency & Quality: Striving for high-quality work and timely completion of tasks, especially in custom framing production.

Collaboration Style:

• Open communication and mutual support among team members are encouraged to assist customers and manage store tasks effectively.

• Framers will collaborate with sales associates to understand customer needs and provide updates on order status.

• A willingness to help colleagues during busy periods or with specific tasks is valued.

• Feedback exchange is important for continuous improvement in both individual performance and team operations.

📝 Enhancement Note: The culture emphasizes a passion for creativity, strong customer service, and a collaborative team spirit, all within a structured retail operational framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Multiple Priorities: Balancing custom order production with customer service, sales, and general store duties during peak times.

• Meeting Production Deadlines: Ensuring timely completion of custom framing orders while maintaining high-quality standards.

• Handling Customer Expectations: Effectively managing customer needs and expectations, especially for unique or complex framing projects.

• Adapting to Retail Demands: Working variable hours, including nights and weekends, and adapting to the fast-paced retail environment.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn new framing methods, materials, and design principles to enhance expertise.

• Sales and Customer Service Training: Development in consultative selling, upselling, and advanced customer relationship management.

• Retail Operations Management: Exposure to various aspects of store operations, providing a pathway to leadership roles.

• Product Knowledge Expansion: Deepening understanding of art, conservation framing, and a wide range of retail products.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized component. Growth opportunities are clearly defined within the retail operations and customer service spectrum.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with their custom framing order?"

• Problem-Solving: "You have three custom framing orders due today, a customer needs immediate assistance on the sales floor, and a new truck delivery is arriving. How do you prioritize?"

• Technical Aptitude: "What is your experience with measuring tools and operating equipment like a glass cutter?" or "How do you ensure precision in your work?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in custom framing?"

• "What does excellent customer service mean to you in a retail environment?"

• "How do you contribute to a positive team atmosphere?" Portfolio Presentation Strategy:

• Articulate Experience: Be ready to discuss specific examples of projects or tasks where you demonstrated precision, customer focus, problem-solving, or sales ability.

• Showcase Enthusiasm: Express your passion for art, creativity, and helping customers bring their visions to life.

• Demonstrate Process Understanding: Explain how you would approach a custom framing consultation, from understanding the customer's needs to presenting solutions and ensuring satisfaction.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, situational judgment, and demonstrating a strong understanding of customer service, operational execution, and the creative aspects of custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels Careers site.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, crafting, assembly, or roles requiring precision and attention to detail. Quantify achievements where possible (e.g., "increased customer satisfaction," "met production targets").

• Prepare for Interview: Review the responsibilities and qualifications listed. Think of specific examples from your past experience that demonstrate your skills in customer interaction, problem-solving, and detail-oriented work.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understanding their brand will help you articulate your fit during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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