Framer PT

📍 Job Overview

Job Title: Framer PT

Company: Michaels Stores

Location: Hicksville, New York, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-09

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on the direct customer interaction and sales aspect within a retail environment, specifically centered around custom framing services.

• It involves building customer relationships, understanding their needs for art and memorabilia framing, and translating those needs into tangible, high-quality framed products.

• The position requires a blend of sales acumen, artistic sensibility, and operational execution to ensure customer satisfaction and drive revenue.

• Key responsibilities include managing the framing order lifecycle from consultation to completion, maintaining visual merchandising standards, and contributing to overall store operational efficiency.

📝 Enhancement Note: While the input data is for a "Framer PT," the core responsibilities and required skills indicate a role that blends sales, customer service, and specialized craft. The "PT" designation suggests a part-time capacity, which is crucial for understanding workload and potential career progression. The role is not a traditional "Revenue Operations" or "Sales Operations" role in the corporate sense but operates within the "front-line" of retail operations, directly impacting sales and customer experience.

📈 Primary Responsibilities

• Customer Consultation & Design:

  • Engage customers to understand their framing needs for artwork, photos, memorabilia, and other items.
  • Provide expert design recommendations on matting, framing styles, glass types, and layout to enhance the aesthetic appeal and preservation of the customer's item.
  • Utilize Elevated ABC Deliver methodology to build rapport and create memorable customer experiences, directly contributing to sales targets.

• Sales & Order Management:

  • Drive sales of custom framing solutions by effectively communicating product benefits, design options, and pricing.
  • Accurately enter framing orders into the POS system, ensuring all specifications and customer details are captured.
  • Manage the end-to-end framing order process, ensuring timely production and delivery to meet customer expectations and internal quality standards.

• Production & Quality Assurance:

  • Fabricate and assemble custom framing orders with a high degree of precision and craftsmanship, adhering to established Standard Operating Procedures (SOPs).
  • Operate specialized framing equipment, including mat cutters and potentially heat presses, safely and efficiently.
  • Conduct thorough quality checks on finished framing projects to ensure they meet company standards and customer specifications before release.

• Store Operations & Merchandising:

  • Maintain the appearance and organization of the ready-made frame department, including SISO (Shop In Shop Out) and Directed Replenishment processes.
  • Ensure all assigned areas of the store are clean, safe, and well-merchandised, facilitating a positive shopping experience.
  • Assist with the truck un-loading and stocking processes, adhering to store standards and timelines to maintain inventory accuracy and product availability.

• Customer Service & General Support:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions to their needs.

  • Operate the cash register, handle cash and credit transactions accurately, and adhere to all cash handling standards.

  • Support shrink prevention and safety programs by following established procedures and maintaining a secure store environment.

  • Participate in Omni-channel processes, such as fulfilling online orders or assisting with in-store pickup, as required.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/customer engagement and hands-on production. The mention of "Elevated ABC Deliver" suggests a specific customer engagement framework that candidates should be aware of. The responsibilities are typical for a retail associate with a specialized function, requiring attention to detail in both customer interaction and craft execution.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent strongly preferred. Experience:

• 0-2 years of experience in a customer-facing or retail role.

• Demonstrated ability to learn and apply new skills quickly. Required Skills:

• Basic Computer Skills: Proficiency in using a computer for order entry, POS operations, and accessing information.

• Basic Measuring Skills: Ability to take accurate measurements for framing projects.

• Equipment Operation: Capability to learn and safely operate framing equipment, including mat cutters and glass cutters.

• Customer Service Excellence: Proven ability to engage customers positively, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for identifying sales opportunities and recommending products/services to meet customer needs.

• Attention to Detail: Meticulous approach to order specifications, production, and quality control.

• Team Collaboration: Ability to work effectively with colleagues to achieve store goals and maintain operational flow.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly in a specialty or custom goods sector.

• Selling Products/Services Experience: Proven track record of successfully selling products or services to customers.

• Artistic Aptitude: An eye for design, color, and composition that can be applied to framing solutions.

• Basic Math Skills: For accurate pricing, order calculation, and inventory management.

📝 Enhancement Note: The requirements emphasize foundational skills for retail and a specific aptitude for craft. The distinction between "required" and "preferred" experience highlights that while formal sales or framing background isn't mandatory, it would be advantageous. The "0-2 years" experience level indicates an entry-level to junior position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to prepare examples or be ready to discuss past experiences that demonstrate:
  • Customer Relationship Building: Anecdotes of successfully connecting with customers, understanding their needs, and providing solutions.
  • Sales Achievement: Examples of meeting or exceeding sales targets, or effectively recommending products.
  • Quality Craftsmanship: Descriptions of projects completed with attention to detail and adherence to standards (even if not framing-specific).
  • Problem-Solving: Instances where challenges were overcome to ensure customer satisfaction or operational efficiency.
  • Process Adherence: Examples of following established procedures and SOPs.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Management: How they would manage multiple framing orders from initial consultation through production and delivery, ensuring timely completion.
  • Quality Control: Their approach to ensuring the quality and accuracy of custom-made products.
  • System Usage: Familiarity with point-of-sale (POS) systems and basic computer applications for order processing and inventory management.

📝 Enhancement Note: For this role, a traditional "operations portfolio" is less likely to be required than a strong narrative demonstration of customer service, sales, and attention to detail. The emphasis is on the candidate's ability to articulate their experience and approach to core responsibilities.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $17.25 - $20.30 per hour.

• Explanation: This range is directly provided in the job description and reflects typical hourly wages for part-time retail associates with specialized responsibilities in the current market for the Hicksville, NY area. This rate aligns with entry-level to junior positions in specialized retail crafts and customer service.

Benefits:

• For eligible team members, depending on position and eligibility:

  • Retirement Savings: 401(k) with employer match.
  • Wellness & Support: Employee Assistance Program (EAP), Telemedicine services.
  • Health Coverage: Medical, Dental, and Vision coverage.
  • Financial Flexibility: Flexible spending accounts (FSAs).
  • Commuting Support: Commuter benefits.
  • Education & Family: Tuition assistance, Adoption assistance.
  • Everyday Perks: Employee discounts on Michaels products, access to partner discount programs.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, and may include nights, weekends, and early mornings. The job description mentions "40" for ai_working_hours but this is typically a maximum for full-time; for a PT role, it represents the standard full-time weekly hours as a benchmark. Actual weekly hours will be less.

📝 Enhancement Note: The salary range is explicitly stated. The benefits listed are comprehensive for a part-time retail role, with many contingent on eligibility, which is standard. The working hours detail emphasizes the flexibility required in a retail environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest specialty arts and crafts retail company.

Company Size: Over 1,300 stores across 49 states and Canada, indicating a large-scale retail operation with significant market presence. The company also operates Artistree, a framing merchandise manufacturer.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable and established company with a deep understanding of its market.

Team Structure:

• Store-Level Operations: This role is part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Cross-Functional Collaboration: Operates within a retail store environment, requiring collaboration with other sales associates, stock associates, and potentially management for inventory, customer service, and operational tasks. Collaboration also extends to the Artistree manufacturing arm for custom framing production.

• Customer-Centric Focus: The company culture emphasizes creativity, celebration, and customer engagement, driving a need for positive and helpful interactions.

Methodology:

• Customer Engagement: Utilizes specific methodologies like "Elevated ABC Deliver" to foster customer relationships and drive sales.

• Process Optimization: Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to production and merchandising.

• Data-Driven (Store Level): While not a data analyst role, performance is tracked through sales metrics, order completion times, and customer feedback.

Company Website: www.michaels.com

📝 Enhancement Note: The company context provides a strong understanding of the retail environment. The emphasis on creativity and customer engagement is key. The mention of "Artistree" highlights the integrated nature of their custom framing operations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Specialist. This position is designed for individuals starting their career in retail or looking for a specialized role within a retail setting. It offers hands-on experience in customer service, sales, and a specific craft.

Reporting Structure: Typically reports to a Store Manager or a designated Department Manager (e.g., Framing Manager, if the store has one). May also receive direction from Assistant Store Managers.

Operations Impact:

• Direct Sales Contribution: The Framer directly influences store revenue through custom framing sales and by assisting customers in finding other products.

• Customer Experience: Plays a critical role in shaping the customer's perception of Michaels through personalized service and quality product delivery.

• Operational Efficiency: Contributes to store operations through efficient order processing, production, merchandising, and stocking.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales strategies, and POS operations.

• Advancement within Store: Potential to move into roles like Key Holder, Assistant Manager, or Store Manager positions within Michaels retail stores.

• Specialization: Develop expertise in custom framing, potentially leading to roles with greater responsibility within the framing department or at the manufacturing level (Artistree).

• Cross-Training: Possibility of cross-training in other store departments to broaden retail experience.

📝 Enhancement Note: The growth path here is primarily within the retail store hierarchy. While not a corporate operations role, it provides foundational experience in customer-facing operations and specialized craft that can lead to retail management or specialized craft roles.

🌐 Work Environment

Office Type: Retail Store Environment. This is a customer-facing role within a public retail store.

Office Location(s): Store - 410 Oyster Bay Rd, Hicksville, NY, 11801. This is a specific retail store location.

Workspace Context:

• Customer Interaction Area: Primarily works on the sales floor, engaging with customers, and in a designated custom framing area.

• Production Space: The frame shop area contains specialized equipment like glass cutters and heat presses, requiring a focus on safety and organized workflow.

• Stockroom Access: May require access to stockrooms for receiving and stocking merchandise.

• Tools & Technology: Access to POS systems, basic computer terminals, and framing tools/equipment.

Work Schedule:

• Part-time hours, with flexibility required. This includes working nights, weekends, and early mornings as dictated by store operating hours and business needs. The environment is fast-paced, especially during peak retail seasons.

📝 Enhancement Note: The work environment is typical for a retail associate, with specific considerations for the framing production area. The need for flexibility in hours is a key aspect of part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone screen or video interview to assess basic qualifications and interest.

• In-Person Interview: Candidates will likely attend an interview at the store location. This may involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork through situational questions (e.g., "How would you handle a difficult customer?").
  • Skills Assessment: Discussion or demonstration of basic measuring skills, computer proficiency, and understanding of framing equipment (if applicable).
  • Sales Scenario: A role-playing exercise to gauge ability to engage customers, understand needs, and recommend framing solutions.
  • Company Culture Fit: Evaluation of alignment with Michaels' values of creativity, customer focus, and teamwork.

• Onboarding: If successful, candidates will undergo onboarding, including training on SOPs, POS systems, and framing procedures.

Portfolio Review Tips:

• Not a Formal Portfolio: For this role, a traditional design or operations portfolio isn't expected. Instead, focus on preparing to discuss:

  • Customer Service Successes: Specific examples of going above and beyond for customers.
  • Sales Contributions: How you've influenced sales in previous roles.
  • Craftsmanship Examples: Even if not framing, discuss any projects or tasks where you demonstrated meticulous attention to detail and quality.
  • Problem-Solving Scenarios: Be ready to share how you've resolved issues for customers or within a team.

• Highlight Relevant Skills: Emphasize your ability to learn quickly, work with tools, and interact positively with diverse customers.

Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would greet customers, identify their needs, and offer solutions for framing.

• Product Knowledge: Familiarize yourself with different types of frames, matting, and glass to discuss options confidently.

• Problem-Solving: Think about common retail challenges (e.g., stock issues, customer complaints) and how you would address them professionally.

📝 Enhancement Note: The interview process is geared towards retail roles, focusing on customer interaction, sales aptitude, and cultural fit. Candidates should prepare to articulate their soft skills and readiness to learn craft-specific tasks.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, entering orders, and managing customer accounts. Specific system will be internal to Michaels.

• Custom Framing Equipment: Mat cutters, glass cutters, framing tools (e.g., jointers, crimpers), potentially heat presses for mounting or laminating.

• Measuring Tools: Tape measures, rulers, potentially specialized mat-measuring devices.

Analytics & Reporting:

• While not a direct analytics role, the Framer contributes to store-level performance metrics. This includes:
  • Sales Data: Tracking individual sales performance, average transaction value, and sales of custom framing services.
  • Production Metrics: Order turnaround times and quality control indicators.
  • Inventory Management: Assisting with stock levels for framing supplies and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has CRM capabilities to track customer purchase history and preferences for custom framing.

• Internal Communication Tools: Michaels likely uses internal platforms for communication, task management, and SOP access.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized craft equipment. Proficiency in POS systems and a willingness to learn specialized tools are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment that celebrates creativity and encourages employees to engage with the arts and crafts community.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and ensuring customer satisfaction through personalized solutions.

• Teamwork & Collaboration: Encourages working together to achieve store goals, support colleagues, and create a positive work environment.

• Efficiency & Quality: Commitment to adhering to Standard Operating Procedures (SOPs) to ensure consistent quality in products and services, and efficient store operations.

• Respect & Inclusion: Michaels strives to be a place where all team members and customers feel accepted and respected, promoting diversity and inclusion.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different functions within the store (e.g., sales associates helping with stocking, framers assisting with general customer service).

• Open Communication: Encourages open communication regarding customer needs, production challenges, and operational improvements.

• Learning Environment: Fosters a culture where team members are encouraged to learn from each other and develop new skills.

📝 Enhancement Note: The culture and values are centered around creativity, customer service, and a collaborative retail environment. This is a key aspect for candidates to align with.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders.

• Customer Expectations: Meeting diverse customer expectations for custom framing, which can range from simple to highly complex designs.

• Learning Curve: Mastering the intricacies of custom framing techniques, equipment operation, and company-specific sales processes.

• Pace of Retail: Adapting to the dynamic and often fast-paced nature of a retail environment, especially during peak seasons or promotional periods.

• Shrink & Safety: Maintaining vigilance in preventing shrink and ensuring a safe work environment, particularly when working with cutting tools and machinery.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing design, materials, and fabrication techniques.

• Sales & Customer Service: Enhance abilities in consultative selling, customer relationship management, and problem-solving.

• Retail Operations: Gain experience in store operations, merchandising, inventory management, and POS systems.

• Company-Specific Training: Access to training programs provided by Michaels on product knowledge, sales techniques, and operational procedures.

• Career Advancement: Opportunities for promotion to leadership roles within Michaels retail stores.

📝 Enhancement Note: The challenges are typical for a specialized retail role, requiring a balance of customer-facing skills and hands-on craft. The growth opportunities are focused on skill development within the retail context and potential advancement within the company's store operations.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the interaction?" (Focus on understanding needs, offering options, and ensuring satisfaction).

• Sales Approach: "How would you approach a customer who is unsure about custom framing options? What steps would you take to guide them towards a decision?" (Highlight consultative selling and benefit articulation).

• Problem-Solving: "Imagine a customer is unhappy with their finished framing order. How would you handle this situation?" (Emphasize listening, empathy, and finding a resolution within company policy).

• Process & Quality: "What steps would you take to ensure the accuracy and quality of a custom framing order from start to finish?" (Focus on attention to detail, following SOPs, and quality checks).

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, and specifically in custom framing?" (Connect your interest to creativity, customer service, or craft).

• Teamwork: "Describe your ideal team environment. How do you contribute to a positive team dynamic?" (Highlight collaboration, support, and respect).

• Values Alignment: "Michaels values creativity and customer focus. How do you embody these values in your work?" (Provide specific examples).

Portfolio Presentation Strategy:

• Verbal Examples: Prepare 2-3 concise stories that showcase your customer service, sales, problem-solving, and attention-to-detail skills. Use the STAR method (Situation, Task, Action, Result).

• Highlight Learnability: Emphasize your eagerness and ability to learn new skills, especially operating framing equipment and mastering design principles.

• Show Enthusiasm: Demonstrate genuine interest in arts, crafts, and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation should focus on behavioral questions related to customer service, sales, and problem-solving, as well as demonstrating enthusiasm for the creative aspect of the role and the company's values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any craft-related experiences. Use keywords from the job description such as "customer service," "sales," "custom framing," "POS," and "merchandising."

• Prepare Your Narrative: Think about specific examples of how you've successfully assisted customers, driven sales, or demonstrated attention to detail. Be ready to discuss these using the STAR method during an interview.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, especially their custom framing services. Understand their commitment to creativity and customer experience.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on demonstrating your ability to learn quickly, work effectively in a team, and provide excellent customer service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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