PT FRAMER

📍 Job Overview

Job Title: PT FRAMER

Company: Michaels Stores

Location: Jacksonville, Florida, United States

Job Type: Part time

Category: Retail Operations / Sales

Date Posted: 2026-09-13T00:00:00

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing consultations and solutions.

• Drive sales by effectively presenting and recommending custom framing options to meet customer needs.

• Ensure operational excellence in the custom framing department, adhering to quality standards and production timelines.

• Contribute to overall store success by supporting merchandising, inventory management, and customer service initiatives.

📝 Enhancement Note: This role is positioned as a part-time, on-site position within a retail environment. The "FRAMER" title, combined with responsibilities like "Adhere to Standard Operating Procedures (SOP’s)", "deliver sales and production results", and "Complete framing orders with a high degree of quality and on time," indicates a blend of direct sales, operational execution, and customer service within a specialized department. The emphasis on "personal designer by using Elevated ABC Deliver" suggests a consultative sales approach within the custom framing space.

📈 Primary Responsibilities

• Engage customers to understand their framing needs and provide expert design recommendations, utilizing the Elevated ABC Deliver methodology to build rapport and drive sales.

• Execute custom framing orders with meticulous attention to detail, ensuring high-quality craftsmanship and on-time delivery to meet customer expectations.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Participate actively in truck unloading and stocking processes, adhering to Standard Operating Procedures (SOPs) and company programs to maintain inventory accuracy and store presentation.

• Operate the cash register, handle transactions accurately, and execute cash handling procedures to company standards.

• Support company-wide shrink and safety programs, contributing to a secure and hazard-free work environment.

• Assist with Omni channel processes to ensure a seamless customer experience across online and in-store touchpoints.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized custom framing sales and broader retail operations. The inclusion of "Elevated ABC Deliver" points to a specific customer engagement and sales process that candidates should be aware of. The mention of "SISO and Directed Replenishment" implies a need for inventory accuracy and efficient stock management within the framing department.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of design principles or visual arts would be beneficial for the custom framing aspect.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer proficiency for order entry, POS systems, and potential design software.

• Fundamental measuring skills with a high degree of accuracy for custom framing projects.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a proven ability to build rapport and provide solutions.

• Proficiency in cash handling and operating a cash register.

• Understanding of merchandising principles to maintain an appealing and well-stocked department.

• Adherence to Standard Operating Procedures (SOPs) and company policies. Preferred Skills:

• Previous retail sales experience, particularly in consultative selling environments.

• Experience selling products and/or services, demonstrating an ability to close sales.

• Familiarity with custom framing processes, materials, or design aesthetics.

• Basic knowledge of inventory management principles.

📝 Enhancement Note: The "0-2" experience level suggests that while prior framing experience is not mandatory, a strong aptitude for learning, customer engagement, and operational tasks is essential. The "basic computer skills and basic measuring skills" are highlighted as foundational requirements, with retail sales experience being a valuable plus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer interaction scenarios, showcasing how you identify needs and provide solutions (simulated or actual).

• Showcase any projects where you were responsible for accurate measurements and specifications, highlighting attention to detail.

• Present examples of how you have maintained organized work areas or managed inventory, even if informal.

• Include any instances where you've followed a specific process or SOP to achieve a desired outcome. Process Documentation:

• While a formal portfolio is not explicitly required, candidates are encouraged to prepare examples of how they have approached customer interactions, problem-solving, or task execution in previous roles.

• Be ready to discuss how you would follow a defined process for custom framing orders, from consultation to completion.

• Prepare to articulate how you would ensure quality control and timely delivery for framing projects.

📝 Enhancement Note: Given the entry-level nature of the role and the retail setting, a formal portfolio showcasing complex operations projects is unlikely to be expected. Instead, the emphasis will be on demonstrating foundational skills through examples of customer service, problem-solving, and adherence to procedures. Candidates should be prepared to discuss hypothetical scenarios related to framing and customer interaction.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Jacksonville, Florida, with 0-2 years of experience, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour.

Benefits:

• 401(k) with employer match: Provides an opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Offers confidential counseling and support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Allows pre-tax contributions for healthcare and dependent care expenses.

• Commuter Benefits: Potential pre-tax savings on transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial assistance for team members growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other companies.

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role is described as requiring 40 hours per week in the AI data, which is likely a default or maximum, with actual part-time hours being less.

📝 Enhancement Note: The salary estimate is based on current market data for part-time retail positions in Jacksonville, FL, with entry-level experience requirements. Benefits are listed as potentially available depending on eligibility and position, which is standard for retail roles. The "40 hours" in the AI data is likely an indicator of a full-time equivalent or maximum potential, but the job title and "Part time" employment type confirm it's a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail. Michaels operates as the largest specialty arts and crafts retail chain in North America, catering to a wide range of creative hobbies and DIY projects.

Company Size: Over 1,300 stores across North America. This indicates a large, established retail organization with significant operational scale.

Founded: 1973. With a long history, Michaels has developed robust operational processes and a strong brand presence in the arts and crafts market.

Team Structure:

• The operations team within a Michaels store is typically structured around departmental functions, with a Store Manager overseeing operations, and Assistant Managers or Team Leads responsible for specific areas like custom framing, visual merchandising, or sales.

• The Framer will likely report to a Custom Framing Manager, Department Manager, or Assistant Store Manager, depending on the store's specific hierarchy.

• Collaboration is essential, involving close interaction with fellow sales associates, cashiers, and potentially inventory specialists to ensure a cohesive store environment and customer experience. Methodology:

• Michaels emphasizes a customer-centric approach, focusing on building relationships and providing solutions.

• Operational efficiency is driven by Standard Operating Procedures (SOPs) for tasks ranging from sales transactions and inventory management to safety protocols and visual merchandising.

• The company promotes a data-informed approach to sales and inventory, utilizing systems for replenishment and tracking customer preferences.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational execution within a retail framework. The scale of Michaels suggests that processes are well-defined and adherence to them is important for consistent performance.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within retail operations and sales, specifically focused on the specialized area of custom framing. It's an excellent stepping stone for individuals looking to gain foundational retail experience.

Reporting Structure: The Framer will typically report to a Department Manager (e.g., Custom Framing Manager) or an Assistant Store Manager, who oversee daily store operations and team performance.

Operations Impact: While a part-time role, the Framer's impact is significant in driving custom framing sales, ensuring customer satisfaction, and contributing to the overall visual appeal and operational efficiency of the store. High-quality framing services can lead to repeat business and positive word-of-mouth referrals.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering design principles, material knowledge, and equipment operation.

• Sales Proficiency: Develop consultative sales techniques, customer relationship management, and upselling/cross-selling skills within the framing department.

• Retail Advancement: Potential to advance to roles such as Custom Framing Lead, Sales Associate, Department Manager, or even Assistant Store Manager within Michaels, leveraging gained experience and demonstrated performance.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail operational knowledge.

📝 Enhancement Note: The growth path from this entry-level role is primarily within the retail sector, focusing on specialization in custom framing or general retail management. Demonstrating strong performance in sales, customer service, and operational adherence will be key to unlocking these opportunities.

🌐 Work Environment

Office Type: This is a traditional retail store environment. The primary workspace will be the sales floor and the custom framing department within a Michaels store.

Office Location(s): Jacksonville, Florida, specifically at 800 Commerce Center Dr. This is a customer-facing retail location.

Workspace Context:

• The environment is dynamic and customer-centric, requiring constant interaction with shoppers and a focus on maintaining store appearance and product availability.

• The custom framing area will include specialized equipment such as framing tools, glass cutters, and potentially heat presses, requiring careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with other team members on the sales floor for customer assistance, stock replenishment, and general store upkeep.

Work Schedule: This is a part-time position. Working hours will include nights, weekends, and potentially early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: The work environment is hands-on and requires adaptability to customer needs and the fast pace of retail operations. Safety and organization within the framing shop are critical components of the workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: Expect an interview at the store location. This will likely involve a discussion about your customer service philosophy, problem-solving abilities, and interest in custom framing. Be prepared to discuss how you would handle common customer scenarios.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss your understanding of operating simple equipment.

• Scenario-Based Questions: Prepare for questions about how you would handle customer inquiries, resolve complaints, or approach a sales consultation for custom framing.

• Cultural Fit Assessment: The interviewer will assess your alignment with Michaels' values, focusing on enthusiasm for creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly requested, prepare to discuss specific examples from past roles (retail, customer service, or even personal projects) that demonstrate your skills.

• For customer service, have examples of how you've gone above and beyond for a customer or resolved a difficult situation.

• For sales, be ready to talk about how you've identified customer needs and recommended solutions.

• If you have any experience with design, measurements, or hands-on work, highlight those transferable skills. Challenge Preparation:

• Be ready to discuss how you would approach a customer who is unsure about their framing needs.

• Consider how you would handle a situation where a customer is unhappy with a finished framing order.

• Think about how you would prioritize tasks when faced with multiple customer requests and operational duties simultaneously.

📝 Enhancement Note: The interview process will likely be focused on assessing practical skills, customer service aptitude, and cultural fit within a retail environment. Candidates should emphasize their ability to learn, engage with customers, and follow established procedures.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry. Familiarity with retail POS systems is beneficial.

• Basic Computer Skills: For accessing internal systems, potentially design software, and communication.

• Framing Equipment: Includes specialized tools for cutting mats and frames, assembling frames, and potentially heat presses for sealing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• While the Framer may not directly use advanced analytics tools, understanding how sales data, inventory levels, and customer feedback contribute to store performance is important.

• Familiarity with basic reporting on sales figures or order volume may be beneficial. CRM & Automation:

• The store's POS system likely has some CRM capabilities for tracking customer purchases and preferences, especially within the custom framing department.

• Understanding of basic workflow automation within a retail context (e.g., automated replenishment alerts) could be helpful.

📝 Enhancement Note: Proficiency with standard retail technology, particularly POS systems, is expected. The role also requires hands-on skill with specialized framing tools. While advanced analytics are unlikely to be a direct responsibility, an awareness of their importance in retail operations is advantageous.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment where creativity is celebrated, and team members are encouraged to be inspired by and inspire others.

• Customer Focus: A strong emphasis on building customer relationships, providing solutions, and creating memorable experiences.

• Teamwork & Collaboration: Working together to achieve store goals, support each other, and ensure a positive shopping environment for customers.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all actions and decisions.

• Passion for Craft: A genuine interest in arts, crafts, and DIY projects can enhance engagement and understanding of customer needs.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist in various store areas as needed, ensuring smooth operations across departments.

• Open Communication: Encouraging feedback and open dialogue to improve processes and customer service.

• Service-Oriented: A collaborative approach focused on meeting customer needs efficiently and effectively.

• Process Adherence: Working together to ensure all operational procedures are followed consistently for quality and safety.

📝 Enhancement Note: The culture at Michaels is centered around creativity, customer service, and teamwork. For operations roles, this translates to a need for individuals who are not only process-oriented but also customer-facing and able to collaborate effectively within a retail team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order production, store maintenance, and assisting other departments requires strong time management and prioritization skills.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex artistic visions.

• Learning Curve: Mastering the operation of framing equipment, design principles, and the specific sales process ("Elevated ABC Deliver").

• Physical Demands: The role involves standing for long periods, lifting, bending, and reaching, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing design, material selection, and production techniques.

• Sales and Customer Engagement: Enhance consultative sales abilities and customer relationship management.

• Retail Operations Knowledge: Gain experience in merchandising, inventory management, POS operations, and customer service within a large retail chain.

• Potential Advancement: Opportunities to move into leadership roles within the store or explore other career paths within Michaels.

📝 Enhancement Note: This role offers a solid foundation in retail operations and specialized sales. The challenges are typical of entry-level retail positions but are balanced by opportunities for skill development and career progression within a well-established company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs, even when they weren't sure what they wanted." (Focus on consultative sales and problem-solving).

• "How would you ensure the quality and accuracy of a custom framing order from start to finish?" (Emphasize process adherence and attention to detail).

• "Imagine you have a customer waiting for framing consultation, a customer at the register, and a delivery of new frame stock arriving. How would you prioritize your tasks?" (Assess time management and prioritization skills). Company & Culture Questions:

• "What interests you about working for Michaels and specifically in the Custom Framing department?" (Show enthusiasm for creativity and the specific role).

• "How do you contribute to a positive team environment?" (Highlight collaboration and communication skills).

• "How do you ensure a customer has a positive experience in a retail setting?" (Focus on customer service principles). Portfolio Presentation Strategy:

• While no formal portfolio is required, be prepared to use the STAR method (Situation, Task, Action, Result) to discuss relevant experiences.

• For sales, describe a successful sales interaction where you identified a customer's needs and offered a solution.

• For operational tasks, explain how you followed a procedure or maintained organization in a previous role.

• Be ready to articulate your understanding of basic measurement and precision.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service ethic, a willingness to learn, attention to detail, and an ability to work effectively in a team-oriented retail environment. Practical examples are more valuable than theoretical knowledge for this role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Emphasize skills such as communication, problem-solving, attention to detail, and basic computer/measuring abilities.

• Prepare for Interview Scenarios: Practice answering behavioral and situational questions related to customer service, sales, and prioritizing tasks in a retail setting.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly the custom framing services. Understand their commitment to creativity and customer experience.

• Highlight Transferable Skills: If you lack direct framing experience, emphasize transferable skills like precision, patience, design appreciation, and the ability to follow instructions meticulously from other roles or personal projects.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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