Part time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Draper, Utah, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: September 13, 2026

Experience Level: Entry Level / Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for creating custom framing solutions that meet customer needs and artistic visions.

• Drive sales and production targets through elevated customer engagement and personalized design consultations.

• Ensure a safe, clean, and well-organized retail environment, adhering to Standard Operating Procedures (SOPs).

• Manage inventory, including ready-made frames and supporting stocking processes, to maintain optimal stock levels and store presentation.

• Provide exceptional customer service by assisting shoppers, locating products, and offering solutions that enhance the Michaels shopping experience.

📝 Enhancement Note: This role is categorized under Retail Operations with a strong emphasis on Customer Service and Sales within the Art & Design sector. The "Part-time Framer" title, combined with responsibilities for "building relationships," "creating framing solutions," and "delivering sales and production results," indicates a role focused on both operational execution and revenue generation within the custom framing department. The emphasis on "Elevated ABC Deliver" suggests a specific customer engagement methodology the company employs.

📈 Primary Responsibilities

• Build strong customer relationships by actively engaging them, understanding their framing needs, and providing expert design advice using the "Elevated ABC Deliver" methodology.

• Execute custom framing orders with a high degree of quality and ensure timely completion to meet customer expectations and production schedules.

• Maintain the appearance and stock levels of the ready-made frame department, as well as execute Directed Replenishment and SISO (Specialty Items, Special Orders) processes.

• Provide friendly and efficient customer service, assisting customers in locating products, offering solutions, and ensuring a positive and accessible shopping environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws, regulations, and company standards for safety, security, and operational efficiency.

• Support and actively participate in shrink prevention and safety programs to maintain a secure and accident-free workplace.

• Foster a positive and respectful work environment by interacting constructively with colleagues and promoting the organization's vision and values.

• Participate effectively in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget constraints.

• Operate the cash register accurately and efficiently, handling cash transactions according to established standards and procedures.

• Acknowledge customers promptly, assist them in finding products, and offer relevant solutions to enhance their shopping experience.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, and operational tasks within a retail environment. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach for custom framing, requiring strong communication and sales skills beyond basic customer service. The inclusion of Omni-channel processes indicates a modern retail operational requirement.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a foundational understanding of art, design principles, or visual merchandising would be beneficial.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to manage tasks and follow established procedures. Required Skills:

• Basic computer skills for operational tasks and potential POS system use.

• Basic measuring skills for accurate framing estimations and production.

• Ability to safely operate framing equipment and a glass cutter.

• Strong customer service orientation with excellent interpersonal communication skills.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Physical stamina for standing, lifting, and reaching as outlined in the physical requirements. Preferred Skills:

• Previous retail experience, ideally within an arts and crafts or home décor setting.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with visual merchandising principles.

• Experience with inventory management or stocking procedures.

📝 Enhancement Note: The "0-2" years of experience for "Entry Level / Junior" aligns with the required basic skills. The preferred skills suggest that candidates with prior retail sales or specific framing experience will have a competitive advantage. The ability to operate specialized equipment like a glass cutter and framing machinery is a critical technical requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any past projects or experiences demonstrating:
  • Process Improvement: Examples of how you've followed or improved a process to achieve a better outcome.
  • Metrics & Efficiency: Instances where your work contributed to sales targets, reduced errors, or improved efficiency in a previous role.
  • System Use: Familiarity with using point-of-sale (POS) systems, basic computer software, or specialized equipment.
  • Customer Impact: Demonstrations of how your efforts positively impacted customer satisfaction or sales.

Process Documentation:

• Candidates should be prepared to discuss their understanding of:
  • Workflow Design: How they approach tasks to ensure they are completed efficiently and accurately, following established workflows.
  • Implementation & Automation: While not a primary focus for this role, awareness of how processes are implemented and potentially streamlined is a plus.
  • Measurement & Analysis: Understanding the importance of tracking sales, production times, and customer feedback to assess performance.

📝 Enhancement Note: For an entry-level "Part-time Framer" role, a formal portfolio is unlikely to be a strict requirement. However, the "Process & Systems Portfolio Requirements" section can be adapted to emphasize the candidate's ability to discuss past experiences related to process adherence, customer service metrics, and system usage, which are indirectly portfolio-building elements for operations roles.

💵 Compensation & Benefits

Salary Range:

• Based on the "Part time" employment type, entry-level experience, and location in Draper, Utah, the estimated hourly wage for this position typically falls within the range of $12.50 - $16.00 USD per hour.

• This estimate is derived from an analysis of similar part-time retail associate and custom framing roles in the Salt Lake City metropolitan area, considering the provided experience level and job responsibilities. Benefits:

• 401(k) with employer match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential counseling and support services.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Various Voluntary Insurance Options: Additional insurance coverage plans available.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours:

• This is a part-time position. Specific hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The description indicates "40" as a potential maximum weekly hours, but as a part-time role, actual hours will likely be less.

📝 Enhancement Note: The salary range is an estimation based on typical part-time retail roles in the specified region and experience level. The provided benefits list is extensive and aligns with what larger retail organizations offer to their employees, including part-time staff where eligible. The "40" in ai_working_hours is interpreted as a potential maximum or standard for a full-time role, and for this "Part time" position, it's clarified that actual hours will be less.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail. Michaels operates as a leading destination for creative individuals, offering a wide range of products for crafting, home décor, and event celebration.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in North America, indicating a large, established retail organization. This size suggests structured operational processes, dedicated support teams, and opportunities for advancement within a significant corporate framework.

Founded: 1973. With a long history, Michaels has established a strong brand presence and deep understanding of its customer base and market. This longevity implies stability and a well-developed operational infrastructure.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead.

• Cross-Functional Collaboration: Collaboration will occur with fellow sales associates, inventory specialists, and potentially visual merchandisers. The role also involves supporting Omni-channel initiatives, requiring coordination with online order fulfillment processes.

• Specialty Department Focus: The Framing department operates as a specialized area within the store, demanding specific skill sets and customer interaction approaches.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing personalized solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks, compliance, and quality control.

• Data-Driven Insights: While not explicitly detailed for this role, a large retail organization like Michaels likely uses sales data, inventory metrics, and customer feedback to inform operational decisions and drive performance.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes Michaels' position as a large, established player in the arts and crafts retail sector. This implies a structured, process-oriented environment where adherence to SOPs is crucial. The "Part-time Framer" role is embedded within this larger operational framework, contributing to both store-level execution and customer engagement strategies.

📈 Career & Growth Analysis

Operations Career Level: This role is at the entry-level or junior associate level within retail operations, specifically focused on the custom framing department. It provides foundational experience in customer service, sales, and operational tasks within a specialized retail function.

Reporting Structure: Typically reports to a Framing Department Manager or Lead, who in turn reports to the Store Manager or Assistant Store Manager. This structure provides clear lines of supervision and support.

Operations Impact: The Framer directly impacts the store's revenue through custom framing sales and contributions to overall store sales. Their role in customer engagement and maintaining store standards also influences customer loyalty and the overall brand perception.

Growth Opportunities:

• Skill Specialization: Opportunity to develop expertise in custom framing design, sales techniques, and the operation of specialized equipment, becoming a go-to person for framing inquiries.

• Retail Advancement: Potential to move into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager within Michaels, or to leverage retail operations experience in other sectors.

• Cross-Training: Possibility of cross-training in other store departments, broadening operational knowledge and skill sets.

• Continuous Learning: Access to company training programs, including those focused on sales, customer service, and operational efficiency, as well as potential for tuition assistance for further education.

📝 Enhancement Note: The growth analysis focuses on how this entry-level role can serve as a stepping stone within Michaels' retail operations. Emphasizing skill development in custom framing and potential pathways to leadership roles provides a clear career trajectory for ambitious candidates.

🌐 Work Environment

Office Type: This is a retail store environment. The primary workspace includes the sales floor and a dedicated custom framing shop area within the store.

Office Location(s): The specific store is located at 215 E 12300 S in Draper, Utah. This location is a public retail setting.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant interaction with shoppers.

• Specialized Equipment: The framing shop is equipped with tools such as a glass cutter and framing equipment, necessitating safe operation and adherence to shop protocols.

• Team Collaboration: Opportunities exist for collaboration with other store team members during daily operations, stocking, and customer assistance.

• Climate Control: Public areas are climate-controlled; however, some stock rooms may not be. Outdoor work might be required for tasks like retrieving shopping carts or during truck un-loads.

Work Schedule: The role is part-time, with working hours potentially including nights, weekends, and early mornings to accommodate store operating hours and customer traffic. Flexibility in scheduling is often a requirement for part-time retail positions.

📝 Enhancement Note: The work environment description emphasizes the blend of customer-facing retail operations and specialized framing tasks. It highlights the need for adaptability to varying work conditions and schedules typical in the retail sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and availability.

• In-Person Interview: This will likely be the primary interview stage, conducted by the Store Manager or Framing Department Lead. It will focus on:

  • Customer Service Skills: Behavioral questions to assess how you handle customer interactions, resolve issues, and build rapport.
  • Sales Aptitude: Questions about your experience or approach to selling products and services, particularly in a consultative manner.
  • Operational Understanding: Discussion of your ability to follow procedures, manage tasks, and work with tools and equipment.
  • Role Fit: Assessing your understanding of the role and your alignment with Michaels' culture and values.

• Skills Assessment: Potentially a brief practical demonstration or discussion about operating framing equipment or basic measuring skills.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to:
  • Discuss Past Experiences: Clearly articulate examples from previous roles (retail, customer service, or other) that demonstrate your skills in customer engagement, sales, problem-solving, and task management.
  • Showcase Sales Success: If you have sales experience, be ready to discuss how you met or exceeded targets and how you approached customer needs.
  • Describe Operational Competence: Explain how you follow instructions, maintain organization, and handle equipment safely.
  • Highlight Design Sensibility: If you have any personal projects or experiences related to art, design, or framing, be prepared to briefly discuss your aesthetic understanding.

Challenge Preparation:

• Scenario-Based Questions: Be ready to answer hypothetical questions, such as: "A customer is unsure about the best framing option for their artwork. How would you assist them?" or "What would you do if a customer was unhappy with their framing order?"

• Process Adherence: Be prepared to discuss the importance of following SOPs and how you ensure accuracy in your work.

• Teamwork: Anticipate questions about how you contribute to a team environment and support your colleagues.

📝 Enhancement Note: The application and interview process guidance is tailored for an entry-level retail role. It emphasizes behavioral questions and practical experience over a formal portfolio, focusing on core competencies like customer service, sales, and operational adherence.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order tracking.

• Basic Computer Software: For operational tasks, communication, and potential access to training materials.

• Framing Equipment: Specialized machinery for cutting frames, assembling pieces, and potentially mounting artwork.

• Glass Cutter: Tool for precisely cutting glass or acrylic to size for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs for accurate dimensions.

Analytics & Reporting:

• While not directly managed by the Framer, they contribute to data that feeds into:
  • Sales Reports: Tracking custom framing sales and overall store performance.
  • Inventory Management Systems: Monitoring stock levels for ready-made frames and framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM) Principles: Applied through the "Elevated ABC Deliver" methodology to build customer loyalty and track preferences.

• Omni-channel Integration: Systems that connect online orders with in-store fulfillment processes.

📝 Enhancement Note: The tools and technology section focuses on the practical equipment and systems a Framer would use daily, emphasizing the combination of standard retail technology and specialized framing tools.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: The core purpose of Michaels is to "fuel the joy of creativity and celebration," which should permeate interactions and a passion for helping customers bring their visions to life.

• Customer Focus: A strong emphasis on building relationships and providing solutions that meet customer needs and exceed expectations.

• Quality & Craftsmanship: Dedication to producing high-quality custom framing solutions that customers will cherish.

• Efficiency & Orderliness: Maintaining a safe, clean, and well-organized store environment, adhering to SOPs for smooth operations.

• Respect & Inclusion: Fostering an accepting and respectful environment for all team members and customers, promoting diversity and inclusion.

Collaboration Style:

• Team-Oriented: Working collaboratively with fellow store associates to support sales, customer service, and operational tasks.

• Service-Driven: A shared commitment to providing excellent customer experiences across all store functions.

• Process-Aware: Understanding and contributing to the store's operational processes, including stocking, merchandising, and customer order fulfillment.

• Feedback Exchange: Openness to providing and receiving feedback to improve individual performance and team effectiveness.

📝 Enhancement Note: This section highlights the cultural aspects specific to Michaels, emphasizing creativity, customer-centricity, and operational diligence. It frames how these values translate into daily work and team interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales goals while also ensuring custom framing orders are produced accurately and on time.

• Handling Diverse Customer Needs: Meeting the varied artistic tastes, budget constraints, and expectations of a wide range of customers seeking custom framing.

• Maintaining Store Standards: Consistently upholding visual merchandising, cleanliness, and stock organization standards, especially during busy periods.

• Adapting to Seasonal Peaks: Managing workflow and customer traffic fluctuations, particularly during holiday seasons or popular crafting periods.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepening knowledge of framing materials, design principles, and advanced techniques.

• Sales & Customer Engagement: Enhancing consultative selling skills and customer relationship management.

• Retail Operations Management: Gaining experience in inventory control, visual merchandising, and store operations management.

• Company-Specific Training: Accessing Michaels' internal training programs for product knowledge, operational procedures, and career development.

• Tuition Assistance: Utilizing company benefits for pursuing further education relevant to retail, design, or business.

📝 Enhancement Note: The challenges identified are practical for a retail framing role, focusing on the dual demands of sales and production, customer management, and operational upkeep. Growth opportunities are linked to skill specialization within framing and broader retail career paths.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a challenging customer, assist a customer who is indecisive, or go the extra mile to ensure customer satisfaction. Example: "Describe a time you dealt with a difficult customer and how you resolved the situation."

• Sales Approach: Discuss your understanding of consultative selling and how you would guide a customer through the custom framing process. Example: "How would you approach a customer who is browsing the framing options but hasn't asked for help?"

• Process & Procedure: Be ready to talk about the importance of following instructions and SOPs. Example: "Why is it important to adhere to Standard Operating Procedures in a retail environment?"

Company & Culture Questions:

• Brand Understanding: Show that you understand Michaels' mission and values. Research the company's focus on creativity and customer experience. Example: "What interests you about working for Michaels?"

• Teamwork: Prepare examples of how you've worked effectively in a team setting. Example: "Describe a time you collaborated with colleagues to achieve a common goal."

• Operational Aptitude: Discuss your comfort level with tasks like measuring, operating equipment, and maintaining organization. Example: "How do you ensure accuracy in your work, especially when dealing with measurements?"

Portfolio Presentation Strategy:

• No Formal Portfolio Needed: Instead, focus on your resume and your ability to articulate your experiences verbally.

• STAR Method: For behavioral questions, use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely, highlighting your operations-relevant skills.

• Highlight Relevant Experience: Emphasize any experience with customer service, sales, detailed work, or using tools and equipment, even if not directly in framing.

• Enthusiasm for Craft: Convey a genuine interest in art, design, and helping customers create something special.

📝 Enhancement Note: This section provides actionable advice for interview preparation, focusing on common retail interview themes and emphasizing how to leverage past experiences to demonstrate the required skills for the Framer role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service achievements, any sales experience, attention to detail, and comfort with hands-on tasks or equipment operation. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "framing equipment."

• Interview Preparation: Practice answering behavioral and situational questions using the STAR method. Be ready to discuss your understanding of retail operations, customer engagement, and your ability to follow procedures.

• Company Research: Familiarize yourself with Michaels' brand, products, and core values. Understand their commitment to creativity and customer satisfaction. Consider how your skills align with their mission.

• Highlight Relevant Skills: Be prepared to speak about your basic computer and measuring skills, and your willingness and ability to learn to operate framing equipment and a glass cutter safely and effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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