Framer (Personal Designer- PT)

📍 Job Overview

Job Title: Framer (Personal Designer - PT)

Company: Michaels Stores

Location: Lutherville-Timonium, Maryland, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: April 22, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on engaging customers in a retail environment to design and sell custom framing solutions, directly impacting store sales and customer satisfaction.

• Responsibilities include maintaining visual merchandising standards and ensuring a well-stocked and organized store to enhance the customer shopping experience.

• The position involves operational duties such as processing transactions, managing inventory, and supporting omni-channel fulfillment, all while adhering to company policies and safety protocols.

• As a Personal Designer, you will be instrumental in building customer relationships and driving revenue through expert consultation and high-quality framing services.

📝 Enhancement Note: This role is identified as a "Framer (Personal Designer - PT)" in a retail setting, specifically within Michaels Stores, a company focused on arts and crafts. While not a traditional "Revenue Operations" or "Sales Operations" role in a B2B SaaS context, it heavily involves direct customer interaction, sales, and operational execution within a retail environment. The "Personal Designer" aspect points to a consultative sales approach, requiring an understanding of customer needs and product solutions, akin to a GTM specialist. The "PT" designation indicates part-time employment. The core functions revolve around sales, customer service, and in-store operational efficiency.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Engage customers as a "Personal Designer" to understand their custom framing needs and preferences, utilizing Elevated ABC Deliver methodology.
  • Drive sales and production results by offering expert advice and creating memorable framing solutions.
  • Acknowledge customers promptly, assist them in locating products, and provide solutions to their creative needs.

• Custom Framing Execution:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Sales in Store Only), and Directed Replenishment areas to visual merchandising standards.
  • Ensure a safe, clean, and clutter-free store environment for an optimal customer shopping experience.
  • Participate actively in truck un-loading and stocking processes, adhering to truck standards and within budget.

• Transaction Processing & Inventory Management:

  • Operate the cash register and execute cash handling procedures to company standards.
  • Support omni-channel processes, including order fulfillment and customer pick-ups.

• Team Collaboration & Compliance:

  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Support shrink and safety programs by following established protocols.

  • Interact positively and respectfully with colleagues, promoting organizational values and projecting a professional image.

📝 Enhancement Note: The responsibilities are detailed based on the provided job description, highlighting the blend of direct sales, customer service, operational execution, and team collaboration inherent in a retail framing specialist role. The emphasis on "Personal Designer" and "Elevated ABC Deliver" suggests a consultative sales approach is a key performance indicator.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent; further education in art, design, or business is a plus.

Experience:

• 0-2 years of experience in a customer-facing role.

Required Skills:

• Basic computer skills for POS (Point of Sale) and internal systems.

• Basic measuring skills for accurate project specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Excellent customer service and interpersonal skills for building rapport and understanding client needs.

• Ability to work a flexible schedule, including nights, weekends, and some early mornings.

• Strong organizational skills for maintaining department standards and managing tasks.

Preferred Skills:

• Prior retail experience, particularly in home décor, art, or custom services.

• Proven experience in selling products or services directly to customers.

• Familiarity with custom framing processes, materials, and design principles.

• Experience with POS systems and cash handling procedures.

• Knowledge of merchandising and visual display techniques.

📝 Enhancement Note: The required skills are directly extracted from the job description's "Minimum Type of experience" and "Physical Requirements" sections, with added emphasis on customer service and operational proficiency. Preferred skills are derived from the "Preferred Type of experience" and general retail best practices. The experience level is inferred from the "0-2" years suggested by the AI analysis and the nature of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "Operations Portfolio" is not explicitly required for this retail role, candidates are encouraged to highlight relevant past experiences that demonstrate:
  • Customer Consultation & Solution Design: Examples of how you've understood customer needs and provided tailored solutions, similar to the "Personal Designer" aspect.
  • Sales Achievement: Quantifiable results or examples of exceeding sales targets in previous roles.
  • Operational Efficiency: Instances where you improved in-store processes, managed inventory effectively, or ensured high-quality service delivery.
  • System Proficiency: Familiarity with POS systems, basic computer applications, and any design or visualization software used in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) and company programs.

• Be ready to articulate how you would approach learning and implementing new framing techniques, design standards, and customer service protocols.

• Demonstrate an understanding of how to maintain a consistent and high-quality customer experience through standardized processes.

📝 Enhancement Note: This section is adapted for a retail position. Instead of a traditional operations portfolio, it focuses on showcasing relevant skills and experiences through examples that align with the role's responsibilities: customer consultation, sales, operational execution, and system familiarity. The emphasis is on demonstrating process adherence and quality output.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: Part-time hours, with flexibility required to work nights, weekends, and early mornings as dictated by store operational needs.

📝 Enhancement Note: The salary range and benefits are directly extracted from the provided JSON data. The working hours are specified as part-time with the noted flexibility required for retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Décor, Custom Framing)

Company Size: Large (Over 1,300 stores in North America)

Founded: 1973

Team Structure:

• This role is part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Collaboration is expected with fellow store associates, including sales floor staff and other department specialists.

Methodology:

• Customer-Centricity: A strong focus on providing excellent customer service and building relationships, as emphasized by the "Personal Designer" role.

• Process Adherence: Emphasis on following Standard Operating Procedures (SOPs) for sales, operations, and safety.

• Sales & Performance Driven: Goals are set for sales, production, and customer satisfaction metrics.

• Teamwork: Collaboration within the store team is crucial for efficient operations and a positive work environment.

Company Website: www.michaels.com

📝 Enhancement Note: Company details are drawn from the provided description. The "Methodology" section infers the operational and customer service approach based on the role's description and industry context.

📈 Career & Growth Analysis

Operations Career Level: Entry-level to Junior Associate in Retail Operations. This role serves as a foundational position within the retail store environment, offering direct customer interaction and operational responsibilities.

Reporting Structure: Reports directly to store management, such as the Store Manager or Department Manager, with potential for indirect guidance from district or regional management.

Operations Impact: Directly influences store revenue through custom framing sales and customer loyalty. Contributes to operational efficiency by maintaining store standards, processing transactions accurately, and supporting inventory management.

Growth Opportunities:

• Skill Development: Opportunity to develop advanced custom framing techniques, consultative sales skills, and proficiency in retail POS and operational systems.

• Advancement: Potential to move into roles with increased responsibility such as Senior Framer, Key Holder, Assistant Manager, or Store Manager within Michaels Stores.

• Specialization: Opportunity to become a subject matter expert in custom framing and design, potentially leading workshops or training sessions.

📝 Enhancement Note: This analysis frames the "Framer" role within a retail operations career path. It highlights the immediate impact on store performance and outlines potential avenues for professional growth within the company.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Lutherville-Timonium, Maryland, with a network of over 1,300 stores across North America.

Workspace Context:

• The primary workspace is the retail sales floor and the dedicated custom framing shop within the store.

• The environment is customer-facing, requiring constant interaction with diverse clientele.

• The framing shop contains specialized equipment like glass cutters and heat presses, necessitating a focus on safety.

• Stock rooms may not always be climate-controlled, and some outdoor work may be required for tasks like truck unloading.

Work Schedule: Part-time schedule, requiring flexibility to work varied shifts including nights, weekends, and early mornings. The role involves standing for long periods and regular physical activity.

📝 Enhancement Note: This section details the physical and environmental aspects of the retail workspace, emphasizing the customer-facing nature and the specific conditions within a framing department.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume to assess basic qualifications and experience.

• In-Store Interview: Typically involves a conversation with the store manager or department manager to discuss customer service experience, sales aptitude, and understanding of the role.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about how you would handle specific customer design requests.

• Situational Questions: Questions will likely focus on customer service scenarios, problem-solving, and how you would approach sales and design consultations.

• Cultural Fit: Assessment of how well you align with Michaels' values and team environment.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss specific examples from your past experience that demonstrate:
  • Customer Interaction: How you've built rapport, solved customer problems, and provided excellent service.
  • Sales Success: Any achievements in meeting or exceeding sales goals, or specific strategies you used to drive sales.
  • Design Sensibility: Examples of projects or tasks where you applied creativity or design principles.
  • Operational Competence: How you've managed tasks, ensured accuracy, and contributed to an organized workspace.

Challenge Preparation:

• Be ready to discuss how you would approach a customer interested in custom framing, from initial consultation to closing the sale.

• Prepare examples of how you handle challenging customer interactions or resolve service issues.

• Think about how you would ensure accuracy and quality in a custom framing order.

📝 Enhancement Note: This section outlines a typical retail interview process, emphasizing practical skills, customer interaction, and sales aptitude. Portfolio advice is adapted to highlight relevant experiences for a retail sales and design role.

🛠 Tools & Technology Stack

Primary Tools:

• POS (Point of Sale) System: For processing transactions, managing customer accounts, and potentially tracking sales performance.

• Framing Equipment: Standard retail framing tools including mat cutters, saws, jointers, and potentially heat presses for specialized applications.

• Glass Cutter: For precise cutting of framing glass or acrylic.

• Measuring Tools: Tape measures, rulers, and calipers for accurate project specifications.

Analytics & Reporting:

• Basic reporting capabilities within the POS system for sales tracking.

CRM & Automation:

• Customer relationship management capabilities may be integrated within the POS system for tracking customer preferences and purchase history.

• Limited automation beyond standard POS functions; focus is on manual execution of processes.

📝 Enhancement Note: This section lists the typical tools and technology expected in a retail framing environment, focusing on the equipment and systems directly used in customer sales and order fulfillment.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Embracing the joy of creating and celebrating through arts and crafts.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build lasting relationships.

• Teamwork & Respect: Collaborating effectively with colleagues and fostering a positive, inclusive work environment.

• Quality & Precision: Commitment to delivering high-quality custom framing solutions with attention to detail.

• Efficiency & Accountability: Adhering to processes, managing time effectively, and taking ownership of responsibilities.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure smooth operations and customer flow.

• Communication: Open communication with store management and team members regarding customer needs, inventory, and operational issues.

• Supportive Environment: A culture that encourages mutual support and assistance among team members to achieve store goals.

📝 Enhancement Note: This section synthesizes Michaels' stated values and implies a collaborative, customer-centric, and results-oriented team culture common in successful retail environments.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also completing framing orders accurately and on time.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes with tight deadlines.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks.

• Adapting to Retail Fluctuations: Managing busy periods, seasonal demands, and the dynamic nature of a retail environment.

Learning & Development Opportunities:

• Framing Expertise: Continuous learning in custom framing techniques, materials, and design trends.

• Sales & Customer Service Skills: Development in consultative selling, upselling, and advanced customer relationship management.

• Retail Operations: Gaining experience in visual merchandising, inventory control, and POS system management.

• Internal Training: Access to Michaels' training programs for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: This section identifies potential challenges inherent in a retail framing role and highlights the learning and development opportunities available for growth within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Describe how you would approach a customer walking into the framing department for the first time. What questions would you ask to understand their needs for custom framing?"

• Sales Approach: "How do you typically approach selling a product or service? Can you give an example of a time you successfully upsold or recommended a higher-value solution?"

• Problem-Solving: "Imagine a customer is unhappy with a framing order they received. How would you handle this situation to ensure customer satisfaction?"

• Operational Awareness: "What are your thoughts on maintaining a clean and organized retail space, especially in a department with specialized equipment like a framing shop?"

Company & Culture Questions:

• "What interests you about working for Michaels and specifically in a custom framing role?"

• "How do you contribute to a positive team environment in a retail setting?"

Portfolio Presentation Strategy:

• Be prepared to verbally walk through specific examples from your resume or past experience that highlight your customer service skills, any sales achievements, and your ability to learn and apply new processes.

• For instance, if you have retail experience, describe a time you helped a customer find the perfect item or exceeded a sales target. If you have design experience, discuss a project where you had to understand client needs and deliver a specific outcome.

📝 Enhancement Note: These interview questions are tailored to assess the key competencies for a retail sales and design role, focusing on customer interaction, sales ability, problem-solving, and alignment with company values.

📌 Application Steps

To apply for this part-time Framer (Personal Designer) position:

• Submit your application through the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any exposure to design, art, or retail environments. Use keywords such as "customer engagement," "sales," "merchandising," "custom framing," and "retail operations."

• Portfolio Preparation: Be ready to discuss specific examples from your work history that demonstrate your ability to consult with customers, solve problems, and drive sales. Focus on quantifiable achievements where possible.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and its mission to "fuel the joy of creativity." Understand their commitment to customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples and demonstrating enthusiasm for the role and company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions tailored for a retail environment. All details, especially regarding compensation, benefits, and specific responsibilities, should be verified directly with Michaels Stores during the application and interview process.