Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Store - 2315 Summa Dr, Ste 120, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: April 10, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include building customer relationships, understanding their needs, and providing tailored framing solutions to enhance their art and memorabilia.

• The position requires proficiency in operating specialized framing equipment and ensuring high-quality, on-time order fulfillment.

• Key operational duties involve maintaining store presentation, managing inventory, and executing transactions accurately through the point-of-sale system.

📝 Enhancement Note: This role is situated within a retail operations context, emphasizing customer interaction, sales, and in-store operational efficiency. While not a traditional "Revenue Operations" role focused on B2B sales cycles, it shares core principles of driving revenue through customer engagement and operational excellence in a B2C environment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and preferences for custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to engage customers and effectively sell custom framing services and products.
  • Provide personalized design consultations, offering expert advice on matting, framing materials, and display options.
  • Drive sales and production targets by meeting and exceeding customer expectations for custom framing projects.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of craftsmanship, ensuring adherence to quality standards and timely delivery.
  • Operate framing equipment, including mat cutters and specialized machinery, safely and efficiently.
  • Maintain a thorough understanding of framing techniques, materials, and best practices.

• Store Operations & Merchandising:

  • Maintain the readiness and visual appeal of the ready-made frame department and other assigned areas.
  • Execute visual merchandising standards to ensure products are attractively displayed and easily accessible.
  • Assist with inventory management, including SISO (Sales In Store Only) and Directed Replenishment processes.
  • Participate actively in truck un-loading and stocking procedures, ensuring adherence to company standards and timelines.

• Customer Service & Transactions:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register and handle financial transactions accurately and efficiently, adhering to cash handling standards.
  • Support Omni-channel processes, such as buy-online-pickup-in-store (BOPIS) and ship-from-store initiatives.

• Safety & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

  • Support shrink reduction and safety programs to maintain a secure and risk-free work environment.

  • Maintain a safe, clean, and clutter-free store environment for both customers and team members.

📝 Enhancement Note: The responsibilities are heavily focused on direct customer interaction, in-store sales execution, and operational upkeep within a retail setting. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach tailored to custom product offerings.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions.

• Custom Framing Knowledge: Basic understanding of framing principles, materials, and design aesthetics.

• Sales Acumen: Aptitude for selling products and services, driving sales targets, and meeting customer expectations.

• Retail Operations: Familiarity with in-store processes, including merchandising, inventory management, and POS operations.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately.

• Basic Computer Skills: Ability to navigate basic software for order entry and communication.

• Measuring Skills: Precision in taking accurate measurements for framing projects.

• Equipment Operation: Ability to safely operate framing equipment and glass cutters.

• Safety Compliance: Understanding and adherence to workplace safety protocols.

• Stocking & Merchandising: Skills in maintaining product presentation and managing inventory flow.

• Relationship Building: Capacity to develop rapport with customers and foster loyalty.

• Omni-channel Support: Familiarity with supporting integrated online and in-store customer journeys.

Preferred Skills:

• Previous retail sales experience, particularly in custom product sales.

• Experience in art, design, or a related creative field.

• Proficiency with specialized framing software or design tools.

• Experience with inventory management systems beyond basic stocking.

📝 Enhancement Note: While the "experience level" is listed as 0-2 years, the emphasis on "selling products and/or services" and "retail experience" indicates a preference for candidates who can quickly adapt to a sales-driven environment and understand customer consultative processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates are encouraged to highlight any relevant projects or achievements in their application.

• Process Optimization: Showcase instances where you improved a process, streamlined a workflow, or increased efficiency in a previous role (e.g., faster customer checkout, more organized stockroom).

• Metrics & Efficiency: Quantify achievements whenever possible. For example, "Increased custom framing sales by X% through personalized consultations" or "Reduced order fulfillment time by Y% by optimizing workflow."

• System Implementation: If you have experience with POS systems, inventory management software, or CRM tools, mention specific implementations or contributions.

• ROI Demonstration: While difficult for this specific role, any examples of how your efforts directly contributed to increased sales, reduced costs, or improved customer satisfaction can be valuable.

Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they ensure adherence.

• Be ready to describe how you would approach learning and implementing new workflows or system updates for framing production or sales.

• Discuss how you would track and report on your performance metrics, such as sales figures, order completion times, and customer satisfaction scores.

📝 Enhancement Note: For this retail role, the "portfolio" concept is more about demonstrating practical skills and achievements through resume bullets and interview discussions rather than a formal presentation. Emphasis should be on tangible results and process understanding.

💵 Compensation & Benefits

Salary Range:

• The provided salary range for this Part-Time Framer position is $12.25 - $14.40 per hour.

• This range is typical for entry-level retail positions in the United States, with variations potentially influenced by the specific store location, local cost of living, and the candidate's prior experience.

• Research Methodology: This estimate is based on the provided ai_salary_minvalue, ai_salary_maxvalue, and ai_salary_unittext from the input data. For a more precise understanding of regional compensation, one would research hourly retail associate wages in the immediate vicinity of the Summa Drive, Las Vegas, NV store.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage.

• Paid Time Off (PTO): Accrued paid leave for vacation, sick days, or personal time.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for a retail environment.

• Other Perks: The company website (mikbenefits.com) suggests additional benefits may be available, which could include retirement savings plans, life insurance, and wellness programs.

Working Hours:

• This is a Part-Time position, with the ai_working_hours indicating a standard full-time equivalent of 40 hours per week. Actual hours will vary based on business needs and scheduling.

• The work environment includes nights, weekends, and early mornings, reflecting typical retail operational hours.

📝 Enhancement Note: The salary range is competitive for entry-level part-time retail roles. The benefits package, especially the employee discount, is a strong incentive for individuals interested in the arts and crafts industry. The schedule flexibility, common in part-time retail, allows for individuals seeking supplementary income or flexible work arrangements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creative supplies and custom framing in North America.

Company Size: Michaels operates over 1,300 stores across the US and Canada, employing a significant number of individuals. This indicates a large, established retail organization with structured processes and a broad customer base.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with a deep understanding of its market and customer needs.

Team Structure:

• Store-Level Operations: This role operates within a local store team, reporting to store management (e.g., Store Manager, Assistant Manager, or Department Manager).

• Cross-functional Collaboration: Collaboration will primarily occur with fellow store associates, including cashiers, sales floor staff, and potentially back-of-house team members involved in receiving and stocking. Interaction with customers is a primary function.

• Departmental Focus: While part of the broader store team, the Framer role has a specific focus on the Custom Framing department, requiring specialized knowledge and customer interaction within that area.

Methodology:

• Customer-Centric Approach: The company emphasizes fueling the joy of creativity and celebration, indicating a strong focus on customer experience and satisfaction.

• Process Adherence: The job description repeatedly mentions adherence to Standard Operating Procedures (SOPs), highlighting a structured approach to service delivery, safety, and operational efficiency.

• Sales & Service Integration: The role blends direct sales responsibilities with customer service, encouraging associates to build relationships and provide solutions that meet customer needs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is deeply rooted in creativity and customer engagement. For operations professionals, understanding how a large retail chain balances centralized SOPs with localized customer service and sales execution is key.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time role within the retail operations framework. It is foundational, focusing on direct customer interaction, sales execution, and operational tasks within a specific department.

Reporting Structure: The Framer typically reports to a Store Manager, Assistant Store Manager, or a designated Department Manager responsible for the Custom Framing area.

Operations Impact: While not directly managing large-scale revenue operations, this role's impact is on driving in-store revenue through custom framing sales, customer loyalty, and maintaining store operational standards that contribute to overall sales performance and customer retention. Positive customer experiences and high-quality framing services directly influence repeat business and brand perception.

Growth Opportunities:

• Skill Development: Opportunity to gain expertise in custom framing design, sales techniques, and retail operations.

• Advancement within Store: Potential to move into roles with increased responsibility, such as Sales Associate, Key Holder, or Department Lead, within the store.

• Cross-Training: Possibility to cross-train in other store departments, broadening retail operational knowledge.

• Specialization: Deepening expertise in custom framing to become a go-to specialist within the store.

• Management Track: For ambitious individuals, demonstrating strong performance and leadership potential can open doors to Assistant Store Manager or Store Manager positions over time.

📝 Enhancement Note: For individuals aspiring to broader Revenue Operations or Sales Operations roles, this position serves as a foundational stepping stone into understanding retail customer journeys, sales cycles, and operational workflows. It provides practical experience in a high-volume, customer-facing environment.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse clientele.

Office Location(s): The specific store is located at Store - 2315 Summa Dr, Ste 120, United States. Additional locations are across the US and Canada as part of Michaels' extensive retail footprint.

Workspace Context:

• Collaborative Environment: Team members work closely together to ensure smooth store operations, customer assistance, and task completion.

• Tools & Technology: Access to point-of-sale (POS) systems, framing equipment, glass cutters, and potentially internal inventory management or communication systems.

• Interactions: Frequent interaction with customers, requiring strong interpersonal and communication skills. Regular collaboration with store colleagues to support various operational needs.

Work Schedule:

• This is a part-time position, with hours varying based on business needs.

• The schedule includes nights, weekends, and early mornings, typical for retail operations. Flexibility is often required to cover different shifts and peak operational periods.

📝 Enhancement Note: For candidates coming from more structured operations roles, the retail store environment is characterized by immediate customer feedback, variable demands, and a strong emphasis on in-person service delivery.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by a store manager or HR representative, focusing on basic qualifications, customer service aptitude, and availability.

• In-Person Interview: This will involve a discussion about your experience, skills, and how you would handle typical retail scenarios. Expect questions related to customer service, sales, and problem-solving.

• Practical Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would approach a custom framing consultation.

• Team Interaction: You might meet other team members to assess cultural fit and collaborative potential.

Portfolio Review Tips:

• Resume Focus: Since a formal portfolio isn't typical, ensure your resume clearly highlights any experience with customer service, sales, retail operations, merchandising, or handling specialized equipment.

• Quantifiable Achievements: Use bullet points to describe accomplishments with numbers and metrics where possible (e.g., "Assisted an average of 50 customers per shift," "Maintained X% accuracy in cash handling").

• Process Examples: Be prepared to discuss specific examples of how you've followed procedures, improved efficiency, or handled challenging customer situations in previous roles.

• Company Alignment: Show you understand Michaels' mission (fueling creativity) and how your skills can contribute to customer satisfaction and sales in the framing department.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "How would you handle a customer who is unhappy with their custom framing order?" or "How would you approach a customer who seems unsure about their design choices?"

• Sales Approach: Practice articulating how you would guide a customer through the custom framing process, from initial consultation to final product.

• Operational Awareness: Be ready to discuss your understanding of safety procedures, inventory management, and maintaining store standards.

📝 Enhancement Note: The interview process for this retail role is more focused on behavioral and situational questions, assessing practical skills and customer service orientation, rather than complex operational case studies.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Proficiency in operating various framing tools such as mat cutters, saws, jointers, and potentially heat presses.

• Glass Cutter: Essential tool for custom glass fitting.

• Measuring Tools: Tape measures, rulers, and calipers for precise project specifications.

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and tracking sales.

• Inventory Management Software: Potentially used for tracking frame stock, mat boards, and other supplies.

Analytics & Reporting:

• Sales Data: Understanding basic sales reports generated by the POS system to track individual and departmental performance.

• Inventory Levels: Monitoring stock levels to ensure availability of materials and identify