Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Corvallis, Oregon, United States

Job Type: PART_TIME

Category: Retail Operations

Date Posted: June 04, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing sales and production goals to drive revenue within the retail environment.

• Build and maintain strong customer relationships through personalized design consultations and exceptional service.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) for sales, production, and store maintenance.

• Contribute to a positive shopping experience by maintaining a clean, well-merchandised, and in-stock store environment.

📝 Enhancement Note: This role is focused on direct customer interaction and sales within a specialized retail department. The "Framer" title implies a hands-on role requiring technical skill in custom framing, alongside core retail responsibilities. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales strategy.

📈 Primary Responsibilities

• Engage customers in personalized design consultations to create custom framing solutions, driving sales and meeting production targets.

• Complete custom framing orders with a high degree of quality, accuracy, and adherence to production timelines.

• Maintain the visual standards and inventory levels of the ready-made frame department, including SISO (Store-Initiated, Store-Ordered) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to meet their needs.

• Operate the cash register and execute cash handling procedures according to company standards, ensuring accuracy and security.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Support company-wide shrink and safety programs by following established procedures and promoting a secure work environment.

• Acknowledge all customers, assist with product location, and offer solutions to enhance their shopping experience.

• Support and execute Omni channel processes, such as Buy Online, Pick Up In-Store (BOPIS) or ship-from-store initiatives.

📝 Enhancement Note: The responsibilities outline a dual focus: direct sales and production for custom framing, and general store operations. The mention of "Elevated ABC Deliver" points towards a specific sales methodology that candidates should be prepared to learn and implement, focusing on building relationships and delivering value.

🎓 Skills & Qualifications

Education: Not specified; preference for candidates with a strong aptitude for learning and application of skills.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail experience.

• Demonstrated ability to sell products and/or services to customers. Required Skills:

• Basic computer skills for POS operations and potential system navigation.

• Basic measuring skills to accurately assess artwork and frame dimensions.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service orientation and interpersonal communication skills. Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized department.

• Experience in a consultative sales environment where solutions are tailored to customer needs.

• Familiarity with visual merchandising principles to maintain department standards.

📝 Enhancement Note: The requirements emphasize foundational skills and a willingness to learn, making this an accessible entry-level position. The operational focus is on precision in measurements, safe equipment operation, and effective customer engagement for sales.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer interaction that led to successful sales, particularly in consultative or solution-oriented scenarios.

• Showcase an understanding of process adherence through examples of following SOPs in previous roles.

• Highlight any experience with inventory management or visual merchandising, demonstrating an ability to maintain organized and appealing displays.

• Provide evidence of accuracy and attention to detail in tasks involving measurements or order fulfillment. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established workflows for sales transactions, order processing, and production.

• Demonstrate an ability to learn and apply new processes quickly, such as the "Elevated ABC Deliver" sales methodology.

• Showcase an understanding of how to maintain operational efficiency through organized work habits and adherence to store standards.

📝 Enhancement Note: While a formal portfolio may not be strictly required for this entry-level role, candidates are strongly encouraged to prepare examples that illustrate their ability to follow processes, engage customers effectively, and demonstrate attention to detail. This will be crucial during the interview stage, especially when discussing past experiences.

💵 Compensation & Benefits

Salary Range: Based on the entry-level experience, part-time status, and retail nature of the role in Corvallis, Oregon, the estimated hourly wage is expected to be between $14.00 - $17.00 per hour. This estimate considers regional minimum wage laws, cost of living in Corvallis, and typical entry-level retail compensation benchmarks.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible part-time team members.

• Paid Time Off (PTO) accrual for eligible team members.

• Tuition Assistance programs to support continued education.

• Generous employee discounts on Michaels products and services.

• Opportunities for participation in company-sponsored events and programs.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but typically involve between 10-25 hours per week. Work hours will include nights, weekends, and early mornings, as the retail environment demands.

📝 Enhancement Note: Salary is estimated based on current market data for similar part-time retail positions in the Corvallis, Oregon area, considering the specified benefits. The company provides a comprehensive benefits package that extends to part-time employees, which is a significant advantage for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading specialty retailer dedicated to inspiring and serving the creative customer.

Company Size: Large (over 10,000 employees). This indicates a structured corporate environment with established processes and ample resources.

Founded: 1973. With decades of experience, Michaels has a long-standing presence and deep understanding of the arts and crafts market.

Team Structure:

• The framing department is a specialized unit within a larger retail store, likely consisting of a Framing Manager/Lead and several Framers.

• There is a clear reporting structure, with Framers reporting to store management or a dedicated framing supervisor.

• Collaboration is expected with other store associates for general customer service, stock management, and Omni channel fulfillment. Methodology:

• Emphasis on data-driven sales and production through "Elevated ABC Deliver" and adherence to SOPs.

• Focus on process optimization for efficient order fulfillment and customer satisfaction.

• Commitment to maintaining high visual standards and inventory accuracy.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape, focusing on customer experience and product specialization. The company culture likely balances a creative atmosphere with the operational rigor required for efficient, high-volume retail.

📈 Career & Growth Analysis

Operations Career Level: This position is considered an entry-level or junior role within the retail operations framework. It focuses on executing specific tasks related to customer service, sales, and production in a specialized department.

Reporting Structure: Framers typically report to a Framing Manager, Lead Framer, or the Store Manager, depending on the specific store's organizational structure. This provides clear guidance and supervision.

Operations Impact: Framers directly impact store revenue through custom framing sales and contribute to overall customer satisfaction and store appearance. Their efficiency in production and service influences repeat business and positive word-of-mouth.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering techniques, design principles, and equipment operation.

• Sales Advancement: Potential to move into roles with higher sales targets or leadership responsibilities within the framing department.

• Retail Management: Progression to roles like Framing Manager, Assistant Store Manager, or Store Manager, requiring broader retail operational knowledge and leadership skills.

• Cross-Training: Opportunities to gain experience in other store departments, broadening operational understanding.

📝 Enhancement Note: This role serves as a foundational stepping stone within Michaels' retail operations. The growth path emphasizes developing specialized skills and then potentially transitioning into broader retail management responsibilities.

🌐 Work Environment

Office Type: This is a retail store environment. The workspace includes a customer-facing sales floor and a dedicated framing workshop/production area.

Office Location(s): Corvallis, Oregon - specifically at 1550 NW 9th St, Ste 106. This location is a customer-accessible retail space.

Workspace Context:

• The workspace involves direct interaction with customers in a retail setting, requiring a professional and friendly demeanor.

• The framing shop is equipped with specialized tools and machinery (e.g., glass cutter, heat press), necessitating adherence to safety protocols.

• Opportunities for collaboration exist with other store team members, particularly during peak times, inventory management, and Omni channel order fulfillment.

Work Schedule: The role is part-time and requires flexibility, including availability for nights, weekends, and early mornings, aligning with typical retail operating hours.

📝 Enhancement Note: The work environment combines customer service on the sales floor with hands-on production work in the framing area. Safety and adherence to operational procedures are paramount, especially in the framing workshop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume for basic qualifications, including retail experience and customer service aptitude.

• In-Person Interview: Typically involves a conversation with the Hiring Manager (e.g., Store Manager or Framing Lead) to assess customer service skills, problem-solving abilities, and understanding of the role's responsibilities. Candidates may be asked to demonstrate basic measuring skills or discuss customer interaction scenarios.

• Skills Assessment: Potential for a practical demonstration of basic measuring skills or a discussion about operating framing equipment (if prior experience is mentioned).

• Cultural Fit: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio is not explicitly required, candidates should be prepared to discuss past experiences that highlight relevant skills.

• Prepare specific examples of customer interactions where you successfully met customer needs or resolved issues.

• Be ready to describe how you have followed procedures or SOPs in previous roles.

• If you have examples of projects involving precise measurements or careful execution, be prepared to share them. Challenge Preparation:

• Be ready to answer situational questions about how you would handle customer requests, resolve complaints, or manage your time when balancing sales and production duties.

• Prepare to discuss your understanding of basic retail operations, such as maintaining store appearance and assisting customers.

• Familiarize yourself with Michaels' product offerings, particularly custom framing, to show genuine interest.

📝 Enhancement Note: The interview process for this role is likely to be hands-on and practical, focusing on assessing the candidate's ability to perform the core duties and interact positively with customers. Preparing specific examples from past experiences will be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, handling cash, and potentially managing customer orders.

• Framing Equipment: Including but not limited to mat cutters, frame saws, jointers, and potentially specialized assembly tools.

• Glass Cutter: Essential for precise sizing of glass or acrylic for framed items.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Heat Press: May be used for specific mounting or finishing techniques.

Analytics & Reporting:

• While not a primary focus for this role, basic understanding of sales performance metrics (e.g., sales per hour, units per transaction) may be beneficial.

• Inventory tracking systems for managing stock levels of frames, mats, and supplies. CRM & Automation:

• The company likely utilizes a CRM system to manage customer profiles and potentially track custom framing orders and preferences.

• Basic understanding of Omni channel fulfillment processes is required, which often involve integrated order management systems.

📝 Enhancement Note: Proficiency with specific framing equipment and glass cutters is a core requirement. Basic computer skills and familiarity with POS systems are also essential for day-to-day operations.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering an environment that encourages creative solutions for customers and personal expression.

• Customer Focus: Prioritizing customer needs and ensuring a positive, memorable shopping experience.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.

• Integrity: Upholding company standards, procedures, and ethical practices in all operations.

• Efficiency: Striving for operational excellence in sales, production, and store maintenance.

Collaboration Style:

• Expected to be collaborative, working alongside other store associates and management to ensure smooth store operations.

• Open to feedback and continuous learning, particularly regarding new framing techniques or sales strategies.

• Emphasis on clear communication to ensure accurate order fulfillment and customer satisfaction.

📝 Enhancement Note: Michaels' culture is built around supporting creativity while maintaining operational discipline. Team members are expected to be customer-centric, collaborative, and committed to upholding company standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales while also completing framing orders accurately and on time.

• Technical Skill Development: Mastering the operation of framing equipment and the nuances of custom framing design and execution.

• Customer Satisfaction: Meeting diverse customer expectations for artwork preservation, aesthetic design, and budget constraints.

• Physical Demands: Performing physically demanding tasks such as lifting heavy items, standing for extended periods, and working with specialized tools.

Learning & Development Opportunities:

• Specialized Training: Comprehensive training on custom framing techniques, design principles, and equipment operation provided by Michaels.

• Sales Skills Enhancement: Development of consultative selling techniques through the "Elevated ABC Deliver" program.

• Retail Operations Knowledge: Gaining experience in various aspects of retail management, including inventory, merchandising, and customer service.

• Career Progression: Opportunities for advancement into leadership roles within the store or specialized departments.

📝 Enhancement Note: This role presents a fantastic opportunity for individuals interested in the art and craft of custom framing, combined with retail sales experience. The challenges are balanced by structured training and clear pathways for growth within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the interaction?" (Focus on consultative selling and problem-solving)

• "How would you prioritize your tasks if you had a customer consultation ongoing, a framing order to complete, and a new truck shipment to unload?" (Assessing time management and prioritization skills)

• "What does customer service mean to you in a retail environment like Michaels?" (Understanding customer-centricity) Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Assessing genuine interest and cultural fit)

• "How do you stay motivated in a role that involves both sales and production tasks?" (Understanding drive and work ethic)

• "Describe your experience with following procedures or Standard Operating Procedures (SOPs)." (Assessing adherence to company standards) Portfolio Presentation Strategy:

• Be ready to walk through your resume and highlight specific experiences that demonstrate your customer service, sales, and any technical skills related to crafting or precise work.

• Prepare to discuss any projects where attention to detail and quality of execution were critical.

• If you have examples of successful sales interactions, be prepared to describe the customer's need and how you met it.

📝 Enhancement Note: Candidates should prepare to discuss their customer service philosophy, their approach to sales, and their ability to manage multiple tasks. Highlighting any experience with hands-on work, precision, or creative problem-solving will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with tools, precise work, or creative projects. Use keywords such as "customer engagement," "sales support," "order fulfillment," and "detail-oriented."

• Portfolio Preparation: Prepare to discuss specific examples from your past work experience that demonstrate your ability to engage customers, follow procedures, and execute tasks with accuracy. While a formal portfolio isn't required, having concrete examples ready is crucial.

• Interview Preparation: Practice answering common retail interview questions focusing on customer service, problem-solving, and time management. Research Michaels' values and mission to demonstrate cultural fit.

• Company Research: Familiarize yourself with Michaels' products, services, and overall brand. Understand their commitment to creativity and customer experience, especially within the framing department.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.