Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Waynesville, North Carolina, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: June 06, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships by providing expert custom framing solutions.

• Execute sales and production targets through a consultative, design-led approach to framing.

• Maintain exceptional store standards, ensuring a clean, safe, and well-merchandised environment for all shoppers.

• Support comprehensive retail operations, including cash handling, inventory management, and omni-channel fulfillment.

📝 Enhancement Note: This role is positioned within a retail environment, focusing on a specialized service (custom framing) that requires a blend of sales acumen, technical skill, and customer service excellence. The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology aimed at enhancing the customer experience and driving revenue through personalized recommendations.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs, offering tailored design consultations and solutions.

• Execute custom framing orders with a high degree of quality and adhere strictly to production timelines.

• Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, ensuring safety and efficiency.

• Manage the ready-made frame department, alongside SISO (Ship-from-Store) and Directed Replenishment processes, to ensure optimal stock levels and presentation.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions to enhance their store experience.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance, safety, and operational excellence.

• Actively participate in truck un-loading and stocking processes, upholding established standards and contributing to inventory accuracy.

• Operate the cash register, execute cash handling procedures with precision, and support shrink reduction initiatives.

• Collaborate effectively with team members, demonstrating a positive and respectful attitude to foster a supportive work environment.

• Assist with omni-channel processes, ensuring seamless integration of online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a hands-on role requiring direct customer interaction, technical proficiency in framing, and a strong understanding of retail operational workflows. The inclusion of "Elevated ABC Deliver" points to a need for sales training and a consultative selling approach beyond transactional interactions.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent is generally expected in retail environments, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail sales or service environments.

Required Skills:

• Basic computer proficiency for POS systems and potential order management.

• Fundamental measuring skills for accurate framing specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal communication skills.

• Cash handling experience with a focus on accuracy and trustworthiness.

• Basic merchandising skills to maintain an appealing store environment. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven sales experience, with the ability to consultatively sell products and services.

• Familiarity with custom framing processes or art display techniques.

• Experience with inventory management and stock replenishment procedures.

• Familiarity with omni-channel retail operations (e.g., ship-from-store).

📝 Enhancement Note: The "0-2" experience level suggests an entry-level to junior role, emphasizing foundational skills. The "basic" requirement for computer and measuring skills indicates that extensive prior technical knowledge is not mandatory, but a willingness to learn and proficiency in these areas are essential.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight instances of successful customer problem-solving or creative solutions in their resume or during interviews.

• Quantifiable achievements related to sales performance, customer satisfaction, or process efficiency improvements are highly valued.

• Examples of projects where attention to detail and quality were critical to successful outcomes. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all job functions.

• Demonstrated ability to follow established workflows for framing orders, sales transactions, and inventory management.

• Capability to learn and apply new processes related to omni-channel fulfillment and customer service initiatives.

📝 Enhancement Note: For an entry-level retail role like this, a traditional "process and systems portfolio" is unlikely. The emphasis will be on demonstrating understanding and application of existing company processes and SOPs through behavioral interview questions and situational responses. Highlighting past experiences where adherence to procedure led to positive outcomes is key.

💵 Compensation & Benefits

Salary Range: For a Part-Time Custom Framer position in Waynesville, NC (a lower cost of living area), the estimated hourly wage would typically range from $12.00 to $16.00 per hour, depending on experience and specific store needs.

Benefits:

• Health Insurance (Medical, Dental, Vision) - eligibility may vary based on hours worked.

• Paid Time Off (PTO) - accrual typically based on hours worked for part-time employees.

• Tuition Assistance - a significant benefit for ongoing learning and development.

• Generous Employee Discounts - applicable to Michaels products and services.

• Other benefits as detailed by The Michaels Companies Inc.

Working Hours: This is a PART_TIME position. Actual hours will vary based on business needs, customer traffic, and scheduling. The role may require availability during nights, weekends, and early mornings, as specified in the job description. The job description mentions "40" as a general figure, but as a part-time role, actual hours will be less.

📝 Enhancement Note: The salary estimation is based on typical part-time retail roles of this nature in the specified region, considering cost of living and industry benchmarks. Benefits like tuition assistance and employee discounts are particularly valuable for part-time retail associates seeking to advance their careers or manage personal expenses.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty retailer of arts and crafts supplies in North America.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, indicating a large, established retail organization. This provides stability and a structured environment.

Founded: Founded in 1973, Michaels has a long history and deep roots in the creative community, fostering a culture that values creativity, customer engagement, and community involvement.

Team Structure:

• This role is part of the in-store retail team, working directly with store associates and management.

• The Custom Framing department often operates as a specialized unit within the store, requiring close collaboration with other departments for tasks like truck unloading and general customer service.

• Cross-functional collaboration is essential, particularly with sales associates for customer referrals and management for operational oversight. Methodology:

• Focus on customer-centric sales and service, emphasizing relationship-building and personalized solutions.

• Adherence to structured retail processes and SOPs for consistent execution across all stores.

• Emphasis on visual merchandising and maintaining store standards to create an inspiring shopping environment.

• Data-driven approaches to inventory management and sales performance through systems like Directed Replenishment and omni-channel fulfillment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels cultivates a culture that celebrates creativity and encourages personal expression. For operations roles, this translates to an environment that values attention to detail, a proactive approach to problem-solving, and a genuine desire to help customers bring their creative visions to life. The company's size suggests robust training programs and opportunities for advancement within the retail sector.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to junior role within the retail operations framework. It focuses on the direct execution of customer-facing services and store operational tasks.

Reporting Structure: The Custom Framer typically reports to the Store Manager, Assistant Store Manager, or a Framing Department Manager, depending on the store's specific hierarchy.

Operations Impact: This role directly impacts revenue through custom framing sales and contributes to overall store operational efficiency by maintaining standards, managing inventory, and providing excellent customer service. Positive customer experiences in framing can lead to repeat business and increased store loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, design principles, and consultative sales.

• Advancement: Potential to move into roles such as Lead Framer, Assistant Department Manager, or even Store Management positions within Michaels.

• Cross-training: Exposure to various aspects of retail operations, including merchandising, inventory, and customer service, which can broaden skill sets.

• Specialization: Develop a niche expertise in custom framing, a valuable and often high-margin service offering.

📝 Enhancement Note: The "0-2" experience level indicates a strong potential for internal growth. Michaels, as a large retailer, often provides structured career paths and development programs for associates who demonstrate strong performance and a commitment to learning. This role serves as a solid foundation for a career in retail operations and management.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing.

Office Location(s): Waynesville, North Carolina. The specific store is located at 305 Town Center Loop.

Workspace Context:

• The primary workspace includes the retail floor, the custom framing shop, and stock rooms.

• The framing shop is equipped with specialized tools (glass cutter, heat press) requiring careful handling and adherence to safety protocols.

• The retail floor requires constant movement, standing for extended periods, and interaction with a diverse customer base.

• Some stock rooms may not be climate-controlled, and outdoor work is possible during truck unloads or retrieving carts.

Work Schedule: This is a PART_TIME position. Work hours will vary based on business needs and may include nights, weekends, and early mornings. Flexibility is key for meeting customer demand and operational requirements.

📝 Enhancement Note: The work environment is typical for a retail setting, demanding physical stamina and adaptability. The framing area presents unique operational challenges and safety considerations that require specific training and diligent adherence to procedures. The "all public areas are climate controlled" suggests a comfortable customer-facing environment, with potential for less controlled conditions in back-of-house areas.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store, focusing on behavioral questions, customer service scenarios, and assessment of basic skills (measuring, computer).

• Skills Assessment: May include a practical demonstration of measuring skills, the ability to operate a simple tool, or a role-play scenario for customer interaction.

• Final Interview: Potentially with the Store Manager to discuss role fit, career aspirations, and confirm understanding of responsibilities and company culture.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio isn't expected. Instead, prepare to discuss specific examples from past experiences (even non-work related) where you demonstrated:

  • Problem-solving: How you addressed a customer's unique need or resolved a challenging situation.
  • Attention to Detail: Instances where precision and accuracy were critical to success.
  • Customer Service Excellence: Examples of going above and beyond for a customer.
  • Teamwork: Contributions to a team effort.

• Be ready to talk about any creative projects you've undertaken personally, showcasing your interest in art and design. Challenge Preparation:

• Be prepared for situational questions like: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about what they need?"

• Practice articulating your understanding of good customer service and how you would apply it in a framing context.

• Demonstrate enthusiasm for learning new skills and operating specialized equipment.

📝 Enhancement Note: The application process for this role is likely streamlined and focused on practical skills and customer interaction aptitude, rather than extensive operational documentation. Highlighting soft skills and a willingness to learn will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutters, framing tools (miter saw, staple guns), heat press.

• Point of Sale (POS) System: For processing sales, managing customer accounts, and potentially order entry.

• Measuring Tools: Tape measures, rulers, calipers for precise framing specifications.

• Basic Computer: For accessing training materials, internal communications, and potentially order management software.

Analytics & Reporting:

• While not directly managing analytics, understanding basic sales reports and inventory levels will be beneficial.

• Knowledge of how sales and production metrics are tracked within the retail environment. CRM & Automation:

• Basic customer relationship management through the POS system for tracking orders and customer preferences.

• Familiarity with omni-channel processes, which involve automated fulfillment workflows.

📝 Enhancement Note: Proficiency with specialized framing equipment is a key technical requirement. Basic computer and POS system skills are standard for retail roles. The emphasis is on mastering the tools specific to the framing function and the store's operational systems.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovative solutions and artistic expression in framing services.

• Customer Focus: Prioritizing customer satisfaction and building strong relationships through excellent service.

• Integrity: Upholding company standards, honest cash handling, and ethical business practices.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support a positive work environment.

• Efficiency: Adhering to processes and striving for accuracy and timeliness in production and service delivery.

Collaboration Style:

• Open communication and mutual respect among team members.

• Willingness to assist colleagues with customer service, stocking, and operational tasks.

• A culture of learning, where team members share knowledge about products, services, and operational best practices.

• Proactive engagement with customers and colleagues to identify and solve problems collaboratively.

📝 Enhancement Note: Michaels' culture is built around fostering creativity and community. For operations, this means an environment where attention to detail, artistic sensibility, and a collaborative spirit are highly valued. The company strives to create an inclusive atmosphere where all individuals feel empowered.

⚡ Challenges & Growth Opportunities

Challenges:

• Customer Expectations: Meeting diverse and sometimes complex customer expectations for custom framing designs and quality.

• Production Demands: Balancing high-quality production with timely order fulfillment, especially during peak seasons.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering precise measuring techniques.

• Retail Pace: Adapting to a fast-paced retail environment that requires constant engagement and multitasking.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge in mat cutting, framing styles, preservation techniques, and art handling.

• Sales & Design: Develop consultative sales skills and an understanding of design principles to better serve customers.

• Operational Proficiency: Gain comprehensive experience in retail operations, including inventory management, POS systems, and omni-channel fulfillment.

• Company Advancement: Pathways to leadership roles within Michaels stores through demonstrated performance and acquired skills.

📝 Enhancement Note: The challenges presented are common in specialized retail service roles. Michaels' commitment to training and development offers a clear path to overcome these challenges and grow within the organization, turning them into opportunities for skill enhancement and career progression.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to work with a difficult customer. How did you handle it?" (Assesses customer service and problem-solving skills)

• "Describe a situation where you had to pay close attention to detail to complete a task successfully." (Evaluates precision and accuracy)

• "How do you prioritize your tasks when you have multiple demands on your time?" (Tests time management and organizational skills)

• "Why are you interested in custom framing and working at Michaels?" (Gauges passion for the craft and company alignment) Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Assesses your research and interest)

• "How do you contribute to a positive team environment?" (Evaluates collaboration and interpersonal skills)

• "What does excellent customer service mean to you in a retail setting?" (Probes your understanding of customer-centricity) Portfolio Presentation Strategy:

• Since a formal portfolio is not required, focus on preparing strong "stories" or examples from your past experiences that demonstrate the required skills.

• For each example, use the STAR method (Situation, Task, Action, Result) to clearly articulate your role and the outcome.

• Be ready to discuss any personal creative projects or artistic interests that align with the role.

• Highlight your understanding of the importance of precision, quality, and customer satisfaction in custom framing.

📝 Enhancement Note: Interview preparation should focus on showcasing transferable skills, a strong work ethic, enthusiasm for creativity, and a commitment to customer service. Demonstrating an understanding of Michaels' brand and the value of custom framing will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight any experience in customer service, sales, attention to detail, or hands-on work. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations."

• Prepare Examples: For each key responsibility and required skill, prepare specific examples from past work or personal experiences using the STAR method to demonstrate your capabilities.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of their custom framing services. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, particularly those related to customer interaction, problem-solving, and attention to detail. Be ready to discuss your interest in art and crafts.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.