framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Palm Coast, Florida, United States

Job Type: Part-Time

Category: Retail Operations / GTM (Go-to-Market) Support

Date Posted: June 6, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building customer relationships through personalized framing solutions, directly impacting in-store sales and customer satisfaction.

• Execute custom framing production with a high degree of quality and adherence to deadlines, contributing to operational efficiency and customer loyalty.

• Maintain store presentation through effective merchandising, inventory management, and adherence to Standard Operating Procedures (SOPs).

• Support overall store operations, including cash handling, truck unloading, and omni-channel processes, ensuring a seamless customer experience.

📝 Enhancement Note: While this role is primarily customer-facing and production-oriented within a retail environment, its emphasis on "building customer relationships," "creating framing solutions," and contributing to "sales and production results" positions it as a foundational element of the Go-to-Market (GTM) strategy for custom products. The "Framer" role directly influences the customer's perception and value of Michaels' custom offerings, making it a critical touchpoint in the GTM customer journey.

📈 Primary Responsibilities

• Cultivate strong customer relationships by providing expert consultation and creating memorable custom framing solutions that meet client needs and artistic visions.

• Execute all custom framing orders with meticulous attention to detail, ensuring high-quality craftsmanship and timely completion to meet established production deadlines.

• Maintain the visual appeal and organization of the ready-made frame department, as well as assigned areas, including Sales-Initiated, Non-Sales-Initiated (SISO) displays and directed replenishment strategies.

• Deliver exceptional customer service by actively acknowledging customers, assisting with product location, offering solutions, and ensuring a positive shopping experience.

• Uphold and adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance, operational consistency, and safety standards.

• Actively participate in the truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment within budget.

• Operate the cash register with accuracy and efficiency, executing all cash handling procedures according to company standards.

• Support company-wide shrink reduction and safety programs through diligent adherence to policies and proactive identification of potential risks.

• Foster a positive and respectful work environment by interacting constructively with colleagues and promoting the organization's vision and values.

• Assist with and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship from store, to enhance customer convenience and sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer engagement, skilled production work, and general store operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured sales approach within the framing department, aiming to drive higher value sales and build a loyal customer base for custom services.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles, though not explicitly stated.

Experience: 0-2 years of experience.

Required Skills:

• Basic computer skills for order processing and system navigation.

• Fundamental measuring skills to ensure accurate framing dimensions.

• Proficiency in operating framing equipment and utilizing a glass cutter safely and effectively.

• Demonstrated ability to adhere to Standard Operating Procedures (SOPs) and company programs.

• Capacity to perform physical tasks including bending, lifting, carrying, reaching, stretching, and standing for extended periods.

• Ability to safely lift heavy boxes and frames and operate ladders or similar equipment for accessing high shelves. Preferred Skills:

• Previous retail experience, ideally in a customer-facing or sales role.

• Experience in selling products and/or services, with a focus on consultative selling and solution-oriented approaches.

• Familiarity with custom framing processes and materials.

• Experience with point-of-sale (POS) systems and cash handling procedures.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate with a strong emphasis on practical skills and physical ability. The "preferred" skills indicate a desire for candidates who can quickly contribute to sales targets and understand customer needs, aligning with a GTM focus on driving revenue through consultative sales in a specialized area.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be required for this entry-level role, candidates should be prepared to discuss examples of past work, particularly in custom projects or problem-solving scenarios that demonstrate attention to detail and customer focus.

• Ability to articulate how you followed processes (SOPs) to ensure consistent quality and customer satisfaction.

• Familiarity with how technology (e.g., POS systems, basic computer applications) supports operational workflows and customer interactions.

• Examples of how you've contributed to sales or customer satisfaction in previous roles, demonstrating an understanding of revenue impact. Process Documentation:

• Understanding of workflow design and optimization in a retail context, particularly regarding custom order processing from consultation to completion.

• Familiarity with implementation and automation methods for standard retail tasks like stocking, merchandising, and cash handling.

• Ability to discuss how performance is measured in a retail environment, focusing on metrics like sales, customer satisfaction, and production timeliness.

📝 Enhancement Note: For an entry-level role, the "portfolio" is more conceptual, focusing on the candidate's ability to demonstrate learned skills and process adherence through interview discussions and potential scenario-based questions, rather than a formal curated document. The emphasis is on understanding and executing established processes.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Palm Coast, Florida, with entry-level experience, the estimated hourly wage typically ranges from $11.00 to $15.00 per hour. This estimate is based on general retail wage data for similar roles in the region and the specific responsibilities outlined.

Benefits:

• Health Insurance (medical, dental, and vision) for eligible team members.

• Paid Time Off (PTO) accrual for eligible team members.

• Tuition Assistance programs to support continued education.

• Generous employee discounts on Michaels products.

• Opportunities for participation in company-wide savings plans or retirement programs (eligibility may vary based on employment status and tenure).

Working Hours: This is a part-time position. The specific number of hours per week will vary based on business needs, but typically ranges from 15-25 hours. Work hours will include nights, weekends, and early mornings, as required by store operational needs.

📝 Enhancement Note: Salary estimation is based on aggregated data from national retail job boards and regional cost-of-living indices for Florida. Benefits listed are confirmed from the provided company description, with an assumption that eligibility for full benefits like health insurance may be tied to full-time status or specific working hour thresholds, though part-time employees often receive some benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Large (Over 10,000 employees). Michaels operates over 1,300 stores across the US and Canada.

Founded: 1973. With a long history, Michaels has established itself as a prominent brand in the creative space, fostering a culture that supports creativity and celebration.

Team Structure:

• The Framer will be part of the store's operational team, likely reporting to a Framing Department Manager or Store Manager.

• The team structure is hierarchical within the store, with specialized roles focusing on sales, operations, and specific departments like framing.

• Cross-functional collaboration is essential, with framers interacting with sales associates, cashiers, and management to ensure smooth store operations and customer service. Methodology:

• Data analysis is likely used at a high level for sales performance and inventory management, but individual framers will focus on executing established processes and quality standards.

• Workflow planning involves managing custom orders, prioritizing tasks within the framing department, and ensuring timely delivery.

• Automation is primarily leveraged through POS systems and inventory management software, with the framer executing tasks within these systems.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer engagement, and operational efficiency within a large retail footprint. The size of Michaels implies structured processes and opportunities for learning within a well-established framework, while the retail setting necessitates a customer-centric approach in all operational tasks.

📈 Career & Growth Analysis

Operations Career Level: Entry Level. This role is foundational, focusing on direct execution of tasks within the framing department and store operations. It requires learning specific technical skills and customer service protocols.

Reporting Structure: Reports to the Framing Department Manager or Store Manager, who oversees daily operations and team performance.

Operations Impact: The Framer's work directly impacts customer satisfaction, sales revenue through custom framing services, and the overall visual presentation and efficiency of the store. High-quality framing and excellent customer service contribute to repeat business and positive brand perception.

Growth Opportunities:

• Skill Advancement: Opportunity to become a highly skilled custom framer, potentially specializing in complex designs or material knowledge.

• Leadership Potential: Progression to roles like Framing Department Lead or Assistant Manager within the store, involving team supervision and operational oversight.

• Cross-Training: Potential to gain experience in other store departments, broadening retail operational knowledge and skill sets.

• Company Mobility: Opportunities within the larger Michaels organization, potentially moving into corporate roles related to merchandising, operations, or training.

📝 Enhancement Note: This entry-level position offers a clear path for skill development within a specialized area and general retail operations. Growth is likely to involve demonstrating proficiency, reliability, and a customer-focused attitude, with opportunities for increased responsibility and leadership within the store environment.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves both front-of-house (customer interaction, sales floor) and back-of-house (framing production area, stock room) activities.

Office Location(s): Palm Coast, FL (5250 Hwy 100 E). This specific store location serves the local community.

Workspace Context:

• The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Interactions with customers are frequent and varied, ranging from initial consultations to order pickups.

• Collaboration with other team members is crucial for efficient store operations, including tasks like truck unloading and general merchandising.

Work Schedule: This is a part-time role with variable hours. The schedule includes nights, weekends, and early mornings, reflecting the operational demands of a retail environment. Flexibility is key to accommodate business needs and customer traffic.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing customer interaction, hands-on production, and team-based operations. The framing area presents unique safety considerations due to specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Framing Department Manager. Expect questions about customer service experience, problem-solving abilities, and your understanding of the Framer role. Be prepared to discuss your experience with measuring, tools, and working with customers.

• Practical Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific framing scenarios.

• Final Evaluation: Focus on cultural fit, reliability, and enthusiasm for the role and the Michaels brand.

Portfolio Review Tips:

• Conceptual Portfolio: Since this is an entry-level role, a formal portfolio isn't expected. Instead, focus on preparing specific examples from previous jobs, volunteer work, or even personal projects that showcase:

  • Customer Service Excellence: Instances where you went above and beyond for a customer.
  • Problem-Solving: How you resolved a customer issue or a challenge in a previous role.
  • Attention to Detail: Examples of tasks where precision and accuracy were critical.
  • Tool Proficiency: Experience using tools or equipment, demonstrating a capacity to learn new technical skills.

• Process Adherence: Be ready to discuss how you followed instructions, SOPs, or guidelines in past roles to ensure consistent outcomes.

• Metrics: If possible, quantify your achievements (e.g., "handled X customer inquiries per shift," "contributed to Y% increase in customer satisfaction scores").

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "A customer wants a frame for a very unusual piece of art. How would you approach this?" or "What would you do if a customer was unhappy with their custom framing order?"

• Tool Familiarity: Be prepared to discuss any experience you have with tools similar to those used in framing, or express your eagerness to learn.

• Customer Focus: Articulate how you prioritize customer needs and ensure a positive experience, even when dealing with production tasks.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and the candidate's ability to learn and follow established procedures within the retail and framing operations.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard tools for custom framing, including mat cutters, saws, presses, and specialized assembly tools.

• Glass Cutter: Essential for custom glass sizing and shaping.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for precision.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for processing transactions, managing sales, and potentially tracking customer orders.

• Inventory Management Software: For tracking stock levels of frames, mats, and other framing supplies, and for managing replenishment.

CRM & Automation:

• Customer Relationship Management (CRM) Features (within POS/Order System): May be used to track customer orders, preferences, and historical purchases for custom framing services.

• Order Management System: To manage the lifecycle of custom framing orders from initial consultation to final production and pickup.

📝 Enhancement Note: The technology stack is primarily focused on direct operational tools for production and sales transactions, with an emphasis on precision and efficiency in the framing process.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is valued and employees are inspired to help customers bring their creative visions to life.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, personalized solutions, and a positive shopping experience.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing that meets customer expectations and upholds the Michaels brand standard.

• Teamwork & Collaboration: Encouraging a supportive environment where team members work together to achieve store goals and assist each other.

• Efficiency & Process Adherence: Valuing the importance of following SOPs to ensure consistent operations, safety, and productivity.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist in various store functions, promoting a collaborative atmosphere.

• Communication: Open communication channels are encouraged for sharing information about customer needs, production status, and operational challenges.

• Learning Environment: A culture that supports learning from experienced colleagues, especially in technical skills like framing.

📝 Enhancement Note: The culture emphasizes a blend of creative support for customers and disciplined execution of retail operations, with teamwork and quality at its core.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete custom framing orders accurately while also providing attentive service to walk-in customers.

• Technical Skill Development: Mastering the operation of framing equipment and techniques to produce high-quality work consistently.

• Customer Expectations Management: Effectively communicating timelines, costs, and possibilities for custom framing to meet customer needs and satisfaction.

• Physical Demands: The role requires standing for long periods and lifting heavy items, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Becoming a certified or highly proficient custom framer with deep knowledge of materials, design principles, and techniques.

• Retail Operations Skills: Developing a strong understanding of retail sales, merchandising, inventory control, and customer service best practices.

• Sales & Consultation Skills: Enhancing consultative selling abilities to effectively guide customers through framing options and drive sales.

• Potential for Advancement: Opportunities to move into leadership roles within the store or explore other roles within Michaels.

📝 Enhancement Note: Challenges are typical for a hands-on retail role, focusing on balancing multiple demands and developing specialized skills. Growth opportunities are clear and aligned with building expertise and taking on more responsibility.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you ensure that custom framing orders are completed on time while also assisting customers on the sales floor?" (Focus on prioritization, time management, and communication).

• Collaboration: "Describe a time you had to work with a teammate to solve a customer's problem." (Highlight teamwork and problem-solving skills).

• Problem-Solving: "A customer is unhappy with the matting color chosen for their frame. What steps would you take?" (Demonstrate customer service recovery and process adherence).

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the framing department?" (Show genuine interest in the brand and the craft).

• "How do you handle working in a fast-paced retail environment with varying customer needs?" (Emphasize adaptability and customer focus).

• "How do you ensure quality in your work, especially when working with precise measurements and materials?" (Focus on attention to detail and commitment to standards). Portfolio Presentation Strategy:

• Verbal Examples: Prepare 2-3 specific, concise stories about your past experiences that highlight:

  • A time you provided excellent customer service.
  • A time you successfully learned a new skill or operated a piece of equipment.
  • A time you contributed to a team effort to achieve a goal.

• Process Understanding: Be ready to discuss how you follow instructions and SOPs to ensure consistent results.

• Enthusiasm for Craft: Express your interest in custom framing and helping customers bring their creative projects to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating core retail competencies, an aptitude for learning new skills, and a strong customer-centric attitude.

📌 Application Steps

To apply for this part-time Framer position at Michaels Stores:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, working with tools, or precise tasks. Quantify achievements where possible (e.g., "Assisted an average of 30 customers per shift," "Maintained 98% accuracy in order fulfillment").

• Portfolio Preparation: Prepare to discuss specific examples of your customer service skills, ability to learn new technical skills, and experience with detail-oriented tasks during the interview. Think about situations where you had to be precise or follow specific instructions.

• Interview Practice: Rehearse answers to common retail interview questions focusing on customer service, problem-solving, and teamwork. Practice articulating how you would handle specific framing scenarios.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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