Part time framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Easton, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: June 07, 2026

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing solutions, driving sales and customer satisfaction.

• Execute retail operations by maintaining store standards, assisting customers with product location, and ensuring a positive shopping environment.

• Manage the production and quality control of custom framing orders, adhering strictly to Standard Operating Procedures (SOPs) and Company programs.

• Contribute to overall store success through effective merchandising, inventory management, and efficient cash handling.

📝 Enhancement Note: This role is a part-time, on-site position within a retail environment, specifically focused on the custom framing department. While the title is "Framer," the responsibilities extend to general retail operations, customer engagement, and sales, making it a hybrid role. The "Elevated ABC Deliver" reference suggests a specific customer interaction methodology Michaels employs.

📈 Primary Responsibilities

• Develop and nurture customer relationships by actively listening to their needs and recommending appropriate custom framing solutions, directly contributing to sales targets.

• Execute the complete framing order process, from consultation and design to production and timely delivery, ensuring high-quality craftsmanship.

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised, clutter-free store environment.

• Operate the cash register accurately and efficiently, adhering to all cash handling and transaction processing standards.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment.

• Support and implement company-wide shrink and safety programs to maintain a secure and accident-free workplace.

• Collaborate effectively with team members, demonstrating respect and positivity, and serving as a role model aligned with company values and vision.

• Assist with and execute Omni-channel processes, such as Buy Online, Pick Up In Store (BOPIS) or Ship-from-Store, to enhance customer convenience and drive sales.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail operational tasks. Emphasis on "Elevated ABC Deliver" indicates a structured approach to customer interaction and sales, which candidates should research. The inclusion of Omni-channel processes points to the integration of online and in-store experiences.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience, with a preference for retail or customer-facing sales roles.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems, inventory management, and potentially design software.

• Fundamental measuring skills to ensure accurate framing dimensions.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Basic cash handling and transaction processing proficiency.

• Customer service orientation with strong interpersonal communication skills.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Prior retail experience, ideally in a specialty or custom goods environment.

• Proven experience in selling products and/or services, with an understanding of consultative sales techniques.

• Familiarity with visual merchandising principles to maintain appealing store displays.

• Experience with inventory management and stocking procedures.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly define the baseline and desired qualifications. The emphasis on "basic" skills suggests that extensive prior experience with framing equipment might not be necessary, but a willingness to learn and operate it safely is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates demonstrating a proactive approach to learning and problem-solving in previous roles will be favored.

• Examples of successfully managed tasks, particularly those involving attention to detail, quality execution, or customer problem-solving, can be beneficial.

• Understanding of how to follow established processes (SOPs) and contribute to a well-organized work environment is key. Process Documentation:

• Candidates are expected to adhere to established Standard Operating Procedures (SOPs) for all aspects of their work, from customer interaction to production and sales.

• An understanding of workflow for custom framing orders, from initial customer consultation through to final product delivery, is implied.

• Familiarity with retail processes such as stocking, merchandising, and cash handling is expected.

📝 Enhancement Note: For an entry-level retail position like this, a traditional "Process & Systems Portfolio" is unlikely to be a formal requirement. However, candidates can implicitly demonstrate their understanding of processes by highlighting their ability to follow SOPs, manage tasks efficiently, and contribute to a structured work environment in their resume and during interviews.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour. This range is based on the provided information and reflects entry-level to slightly experienced retail positions in the Easton, PA area.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible team members.

• Paid Time Off (PTO) for eligible team members.

• Tuition Assistance programs to support ongoing education.

• Generous employee discounts on Michaels products.

• Other benefits as detailed on mikbenefits.com.

Working Hours: This is a part-time position. While specific hours are not detailed, typical retail operations may require availability during nights, weekends, and early mornings, as stated in the work environment section. The role is not expected to exceed 40 hours per week given its part-time nature.

📝 Enhancement Note: The salary range is explicitly provided. The benefits listed are comprehensive for a part-time retail role, with specific mention of tuition assistance and employee discounts, which are attractive perks for team members. The "40" for ai_working_hours likely refers to a maximum potential weekly hour count for a full-time equivalent, but the role is explicitly stated as PART_TIME.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer in North America for arts, crafts, and home decor.

Company Size: Large Enterprise (over 10,000 employees). This indicates a well-established corporate structure with defined processes and career paths.

Founded: 1973. Michaels has a long history in the retail sector, suggesting a stable and experienced organizational framework.

Team Structure:

• The operations team within a Michaels store is typically structured with a Store Manager, Assistant Store Manager(s), and various Team Members specializing in different departments (e.g., Framing, Cashier, General Sales Floor).

• This role reports to a supervisor, likely the Framing Department Lead or an Assistant Store Manager, with direct interaction with other sales floor and framing team members.

• Cross-functional collaboration is expected, as framers may assist with general store duties, and other team members might direct customers to the framing department. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) and company programs for consistent execution of tasks and customer experiences.

• Data-driven approaches are implied through sales targets, inventory management, and the potential use of POS data for performance tracking.

• Customer-centric methodology, focusing on building relationships and providing solutions, as highlighted by "Elevated ABC Deliver."

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency within a structured retail setting. The size and history of Michaels suggest a company with established practices and a focus on employee development, even for part-time roles.

📈 Career & Growth Analysis

Operations Career Level: This position is at an entry-level, individual contributor level within retail operations, specifically focused on custom framing and customer service. It's a foundational role for those interested in retail or specialized craft services.

Reporting Structure: The Framer will report to a direct supervisor (e.g., Framing Department Lead, Assistant Store Manager) and work collaboratively with other store team members.

Operations Impact: This role directly impacts store revenue through sales of custom framing services and products. It also contributes to customer loyalty and brand perception through quality service and product delivery. Efficient operations in the framing department ensure timely order fulfillment and customer satisfaction.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, design consultation, and operation of specialized equipment, potentially leading to senior framer or department lead roles.

• Retail Advancement: Progress into other retail roles within Michaels, such as sales associate, visual merchandiser, or potentially supervisory positions, by demonstrating strong performance and acquiring broader retail skills.

• Cross-Departmental Experience: Gain exposure to other store functions like visual merchandising, inventory management, or customer service, broadening overall retail operational knowledge.

📝 Enhancement Note: While entry-level, this role offers clear pathways for skill development within the framing specialization and broader retail operations. Success here can pave the way for increased responsibility and advancement within the Michaels retail structure.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing department within a busy store environment.

Office Location(s): The specific store is located at 28592 Marlboro Ave, Easton, PA. This is a customer-facing location.

Workspace Context:

• The environment is customer-centric, requiring constant interaction and service.

• The framing shop contains specialized equipment like a glass cutter and heat press, necessitating adherence to safety protocols.

• While public areas are climate-controlled, some stock rooms may not be. Outdoor work may be required for tasks such as retrieving shopping carts or during truck unload.

• Team members are expected to remain standing for extended periods and may need to use ladders for high shelves.

Work Schedule: This is a part-time role. Work hours may include nights, weekends, and early mornings, depending on store operational needs. Flexibility in scheduling is often a requirement for part-time retail positions.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with specific considerations for the framing department's tools and the physical demands of retail work. The mention of outdoor work and non-climate-controlled stock rooms provides a realistic expectation of the physical environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your application and resume to assess basic qualifications and retail experience.

• In-Person Interview: Typically involves a conversation with the hiring manager (Store Manager or Assistant Manager) to discuss your experience, customer service approach, and interest in the role. You may be asked about your understanding of custom framing or your willingness to learn.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios. For framing roles, a practical demonstration of operating equipment might be part of a later stage if experience is limited but potential is high.

• Final Evaluation: Focus on cultural fit, reliability, and enthusiasm for the role and the company's mission.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on your resume and how you articulate your experiences.

• Prepare to discuss past situations where you demonstrated strong customer service, problem-solving skills, attention to detail, or the ability to learn new processes quickly.

• If you have any personal projects involving framing or crafts, be ready to briefly mention them as evidence of your interest and hands-on ability. Challenge Preparation:

• Be ready to answer questions about how you handle difficult customers or challenging situations.

• Prepare examples of how you ensure quality and accuracy in your work, especially when following specific instructions or procedures.

• Think about how you would approach a customer who is unsure about their framing needs, focusing on consultative selling and problem-solving.

📝 Enhancement Note: For an entry-level retail role, the interview process is generally more conversational, focusing on soft skills, attitude, and basic competencies rather than a formal portfolio review. Candidates should emphasize their customer service aptitude and willingness to learn the technical aspects of framing.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Framing machines, mat cutters, glass cutters, heat presses, mounting tools. Proficiency or willingness to learn is key.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially tracking inventory.

• Basic Computer Skills: For accessing internal systems, potentially design software, and communication.

Analytics & Reporting:

• While the Framer role may not directly use advanced analytics tools, they contribute to data collection through sales transactions and inventory counts.

• Understanding of how sales performance and inventory levels impact store operations is beneficial. CRM & Automation:

• The POS system may have CRM functionalities for tracking customer orders and preferences.

• Omni-channel processes imply integration between online and in-store systems.

📝 Enhancement Note: The technology stack is primarily focused on operational tools within the retail environment and specialized framing equipment. The emphasis is on functional use of POS systems and the ability to learn and operate framing machinery safely.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Michaels aims to foster a creative environment where employees and customers can find joy in making and celebrating.

• Customer Focus: Prioritizing customer relationships and providing solutions is central to the "Elevated ABC Deliver" methodology.

• Quality & Craftsmanship: Delivering high-quality custom framing solutions is a core expectation.

• Teamwork & Respect: Promoting a positive and respectful work environment where team members support each other.

• Efficiency & Compliance: Adhering to SOPs, safety programs, and operational standards ensures smooth store functioning.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist each other across different store functions as needed.

• Customer-Centric Communication: Collaborative efforts often revolve around meeting customer needs, whether it's locating products or fulfilling custom orders.

• Process Adherence: A shared understanding and adherence to SOPs foster a consistent and reliable team operation.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative passion and structured operational execution. Collaboration is key to providing a seamless customer experience across all store functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing both specialized framing duties and general retail responsibilities simultaneously.

• Customer Consultation: Guiding customers through complex framing decisions and managing expectations for custom orders.

• Physical Demands: The role requires standing for long periods, lifting, and using equipment, which can be physically demanding.

• Learning Curve: Mastering the operation of framing equipment and understanding design principles for custom framing.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques.

• Customer Service & Sales Skills: Enhance abilities in consultative selling, relationship building, and problem-solving.

• Retail Operations Knowledge: Gain broader understanding of store management, visual merchandising, and inventory control.

• Potential for Advancement: Opportunities to grow into supervisory roles or specialized positions within Michaels.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies. The challenges are typical for a hands-on, customer-facing retail position, with clear avenues for growth for motivated individuals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find a solution to a problem." (Focus on problem-solving, customer service, and consultative approach).

• "How do you ensure accuracy and quality in your work, especially when following detailed instructions?" (Highlight attention to detail, adherence to SOPs, and pride in craftsmanship).

• "Imagine a customer is unsure about how to frame their artwork. How would you guide them?" (Demonstrate consultative selling, active listening, and solution-oriented thinking). Company & Culture Questions:

• "Why are you interested in Michaels and this specific role?" (Connect your passion for creativity, customer service, or craftsmanship to Michaels' mission).

• "How do you handle constructive feedback or learn new processes?" (Show willingness to learn, adaptability, and professional growth mindset).

• "How do you contribute to a positive team environment?" (Emphasize teamwork, respect, and a proactive attitude). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to speak confidently about your resume.

• Have 2-3 specific examples ready from previous roles or personal experiences that demonstrate your core skills (customer service, problem-solving, attention to detail, ability to learn).

• For framing, if you have personal projects, be ready to briefly describe them to showcase your interest and hands-on capabilities.

📝 Enhancement Note: Interview preparation should focus on demonstrating soft skills, a strong work ethic, and a genuine interest in the creative aspects of retail, alongside the ability to follow procedures and provide excellent customer service.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with detailed or hands-on work. Emphasize your ability to learn new equipment and follow instructions.

• Prepare for Conversation: Be ready to discuss your experience with customer interactions, your understanding of retail environments, and your enthusiasm for custom framing. Prepare specific examples of when you demonstrated reliability, attention to detail, and a willingness to help.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the types of products and services they offer, particularly custom framing. Understand their commitment to customer experience.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on showing your personality, work ethic, and aptitude for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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