Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Brentwood, Tennessee, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 05, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as a key point of contact for customers, providing expert custom framing solutions and building lasting relationships.

• Drive sales and production targets within the custom framing department, contributing directly to store revenue.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) for sales, production, and store maintenance.

• Maintain a safe, clean, and well-merchandised retail environment that enhances the customer shopping experience.

• Support broader retail operations through inventory management, visual merchandising, and omnichannel services.

📝 Enhancement Note: While the job title is "Framer," the responsibilities clearly indicate a customer-facing sales and service role with a specialization in custom framing. The core focus is on driving sales through consultative selling and delivering high-quality custom framing solutions, alongside general retail operational duties. This role is ideal for individuals with strong customer service skills and an aptitude for sales and hands-on creative work.

📈 Primary Responsibilities

• Engage customers with a consultative approach, utilizing the "Elevated ABC Deliver" methodology to understand their needs and propose tailored custom framing solutions.

• Achieve and exceed personal sales and production goals for custom framing orders.

• Execute the complete framing order process with a high degree of quality, precision, and adherence to timelines.

• Maintain the ready-made frame department, including SISO (Single Item, Single Out) and directed replenishment, ensuring optimal product presentation and availability.

• Provide exceptional customer service, assisting shoppers in locating products, offering solutions, and creating a positive and welcoming store atmosphere.

• Uphold and implement all Standard Operating Procedures (SOPs) and company programs to ensure consistent operational execution and compliance.

• Actively participate in and support store shrink reduction and safety initiatives.

• Foster a positive and respectful work environment by interacting constructively with colleagues and promoting the organization's vision and values.

• Participate in truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.

• Operate the cash register, manage cash handling accurately, and execute all transactions according to company standards.

• Assist customers with omnichannel processes, such as order pickup or online returns, ensuring a seamless experience.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing expertise, consultative selling, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on relationship building and problem-solving, which is crucial for custom framing sales. The inclusion of truck unloading and stocking points to the physical demands and team-oriented nature of the role within a retail store environment.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or sales environment.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially design software.

• Basic measuring skills to accurately assess artwork and frame dimensions.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal skills to build rapport and provide solutions.

• Sales aptitude and a willingness to drive revenue through consultative selling.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Previous retail sales experience, especially in a consultative selling environment.

• Experience selling products and/or services directly to customers.

• Familiarity with visual merchandising principles.

• Experience with inventory management or stock replenishment processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly outline the expected skill set. The role is entry-level friendly for those with basic aptitude, but prior retail sales experience will be a significant advantage. The emphasis on operating specific equipment like framing machinery and glass cutters suggests a hands-on learning curve for new hires.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Process Documentation: Examples of how you have approached customer needs, identified solutions, and closed sales, particularly in a consultative or custom product setting.

• Customer Service Case Studies: Scenarios demonstrating effective problem-solving, relationship building, and going above and beyond for customers.

• Quality Control Examples: While not a formal portfolio item, be prepared to discuss how you ensure quality and accuracy in your work, especially if you have experience in production or crafts.

• Efficiency Improvement Contributions: If applicable, highlight any instances where you contributed to improving workflow efficiency or reducing errors in a previous role.

Process Documentation:

• Ability to follow and execute Standard Operating Procedures (SOPs) for sales, production, and store operations.

• Understanding of how to document and maintain accurate records for custom framing orders.

• Familiarity with inventory management processes, including replenishment and stock organization.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio might not be strictly required. However, candidates should be prepared to discuss relevant past experiences that demonstrate the required skills. Framing these experiences as mini "case studies" during an interview will be highly effective. Focus on illustrating how you've applied sales techniques, handled customer issues, and ensured quality in previous roles.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage (eligibility may depend on hours worked and tenure).

• Paid Time Off (PTO): Accrued based on hours worked, providing flexibility for personal time.

• Tuition Assistance: Support for continuing education and professional development.

• Generous Employee Discounts: Significant discounts on Michaels products and services, ideal for those with creative interests.

• Other Benefits: Details on additional benefits packages are available through the company's HR resources.

Working Hours:

• This is a part-time position. Actual hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The job description mentions "working hours include nights, weekends and early mornings" and the input provides 40 for ai_working_hours, which typically implies full-time, but the employment_type lists PART_TIME. This suggests that while the potential for a full 40-hour week exists if store demand is high, it's primarily advertised as part-time, with flexibility in scheduling.

📝 Enhancement Note: The salary estimate is based on prevailing wages for similar part-time retail roles with specialized duties in the Brentwood, TN area, considering the company's known compensation practices for entry-level positions. The benefits listed are explicitly mentioned in the company description and are key selling points for part-time employees. Clarification on exact hours and benefit eligibility would be recommended during the application process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading retailer in North America for arts, crafts, and custom framing, operating over 1,300 stores.

Company Size: Large enterprise (over 10,000 employees, based on Michaels Companies Inc. standing as a major retailer). This size implies established processes, structured training programs, and opportunities for advancement within a large network.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational framework.

Team Structure:

• The Framer will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Manager, with direct oversight from a Framing Department Manager or Lead Framer.

• Collaboration will be frequent with fellow sales associates, cashiers, and other department specialists within the store.

Methodology:

• Data-Driven Customer Engagement: Utilizing "Elevated ABC Deliver" to guide customer interactions and sales processes.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for all aspects of sales, production, and store operations.

• Efficiency Focus: Emphasis on completing framing orders accurately and on time, maintaining stock levels, and participating in efficient stocking processes.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is centered around creativity, customer engagement, and operational excellence within a large retail framework. The size and history suggest a stable environment with defined career paths. The "Elevated ABC Deliver" methodology points to a structured approach to sales and customer service that candidates should familiarize themselves with.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within retail operations, specifically focused on a specialized department (Custom Framing). It's a hands-on role requiring both customer interaction and technical skill development.

Reporting Structure: The Framer typically reports to a Store Manager or Assistant Manager, with direct supervision and guidance from a Framing Department Lead or Manager. This structure provides clear lines of authority and support.

Operations Impact: The Framer directly impacts store revenue through sales of custom framing services and by enhancing the customer experience, which drives overall store traffic and loyalty. Accurate order fulfillment and quality production also contribute to customer satisfaction and repeat business, reducing operational issues related to remakes or complaints.

Growth Opportunities:

• Framing Specialist Advancement: Progress to a Lead Framer or Framing Department Manager role, involving more responsibility for training, inventory management, and sales targets.

• Retail Management Track: Transition into broader retail management roles, such as Assistant Store Manager or Store Manager, by developing leadership and operational oversight skills across all store departments.

• Cross-Departmental Expertise: Gain experience in other store areas like Visual Merchandising, Inventory Management, or Loss Prevention, leading to more versatile retail roles.

• Specialized Training: Continuous learning opportunities in advanced framing techniques, design principles, and sales strategies.

📝 Enhancement Note: This role offers a clear pathway for growth within the retail environment, particularly for individuals who excel in customer engagement, sales, and operational execution. The combination of specialized framing skills and general retail management potential makes it a versatile starting point.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be within the Michaels store, including the sales floor and a dedicated custom framing shop area.

Office Location(s): The specific store is located at 8105 Moores Ln Ste 1700, Brentwood, TN. This is a physical retail location requiring on-site presence.

Workspace Context:

• Customer-Facing Environment: Work directly with customers on the sales floor and in the framing area.

• Creative Production Space: The framing shop will be equipped with tools like a glass cutter and a heat press, requiring a methodical and safety-conscious approach.

• Team Collaboration: Opportunities to interact and collaborate with other store team members during daily operations, truck unloads, and stocking.

• Tool and Technology: Access to point-of-sale systems, framing equipment, and potentially design software.

Work Schedule: The role is part-time, with hours that may include nights, weekends, and early mornings to meet store operational needs and customer traffic. Flexibility in scheduling is essential.

📝 Enhancement Note: The work environment is dynamic and customer-centric, typical of a retail setting. The framing shop itself is a specialized workspace with specific equipment, necessitating a focus on safety and precision. The mention of climate-controlled public areas and potentially non-climate-controlled stock rooms indicates typical retail conditions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or video screen to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview at the store location. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting scenarios related to framing consultations, sales challenges, or operational tasks.
  • Skills Assessment: Potentially a brief demonstration of measuring skills or a discussion about operating framing equipment.
  • Company Culture Fit: Evaluating alignment with Michaels' values of creativity and customer focus.

• Practical Assessment/Shadowing: In some cases, candidates might be asked to shadow a framer or perform a simple task to demonstrate aptitude.

Portfolio Review Tips:

• Focus on Relevant Experience: Since this is an entry-level role, a formal portfolio may not be expected. Instead, prepare to discuss specific examples from previous jobs, volunteer work, or even personal projects that demonstrate:

  • Customer Interaction: How you've helped customers find solutions or made their experience better.
  • Sales Aptitude: Instances where you persuaded someone to purchase a product or service.
  • Attention to Detail: How you ensure accuracy and quality in your work.
  • Problem-Solving: How you handled challenges or difficult situations.

• Quantify Achievements: Whenever possible, use numbers to illustrate your impact (e.g., "Increased framing sales by X%," "Handled approximately Y customer inquiries per shift").

• Demonstrate Enthusiasm: Show genuine interest in custom framing, art, and helping customers bring their creative visions to life.

Challenge Preparation:

• Be ready to discuss how you would approach a customer looking for framing advice, considering their artwork, budget, and aesthetic preferences.

• Understand the importance of SOPs and how you would ensure compliance in your daily tasks.

• Prepare questions to ask the interviewer about the team, training, and daily responsibilities.

📝 Enhancement Note: Given the entry-level and sales-focused nature of this role, the interview process will likely prioritize behavioral and situational questions. Candidates should be ready to articulate their customer service philosophy and sales approach. Emphasizing transferable skills from previous roles (even non-retail) will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutters, framing tools (e.g., underpinner, staple gun), heat press. Proficiency will be trained.

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing customer history.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

• Sales Reporting: Understanding basic sales metrics related to custom framing orders and individual performance.

• Inventory Management Systems: Potentially used for tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM functionalities to track customer preferences and order history, supporting the "Elevated ABC Deliver" approach.

• Omnichannel Systems: Processes for managing online orders, buy-online-pickup-in-store (BOPIS), and online returns.

📝 Enhancement Note: While specific software names are not provided, candidates should be comfortable learning new systems. The emphasis is on hands-on operation of framing equipment and proficiency with standard retail POS systems. Familiarity with basic computer functions and a willingness to learn new technologies are essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creative ideas are encouraged, both in framing solutions and in problem-solving.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, tailored solutions, and building strong relationships.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing work that meets customer expectations and company standards.

• Teamwork & Collaboration: Working together effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity & Respect: Upholding ethical standards in all interactions and maintaining a positive, respectful workplace for everyone.

Collaboration Style:

• Team-Oriented: Emphasis on working together to support sales, production, and store operations.

• Customer-Centric: All team members are expected to contribute to a positive customer experience.

• Process-Driven: Adherence to SOPs ensures consistent collaboration and operational flow.

• Open Communication: Encouraging clear communication to resolve issues, share information, and support colleagues.

📝 Enhancement Note: Michaels emphasizes a culture that celebrates creativity and customer engagement. The values translate into daily operations through a focus on providing excellent service, producing quality work, and collaborating effectively with team members to achieve shared goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales efforts while also completing framing orders accurately and on time.

• Handling Diverse Customer Needs: Catering to a wide range of customer budgets, artistic tastes, and framing requirements.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and using equipment that demands careful handling.

• Learning Curve for Framing Skills: Mastering the operation of framing equipment, glass cutting, and various framing techniques requires dedicated learning and practice.

Learning & Development Opportunities:

• Comprehensive Training: Michaels provides training on custom framing techniques, sales methodologies ("Elevated ABC Deliver"), and operational procedures.

• Skill Specialization: Opportunity to become an expert in custom framing, a valuable niche skill.

• Retail Operations Exposure: Gaining broad experience in sales, customer service, visual merchandising, and inventory management within a large retail organization.

• Career Advancement: Clear pathways for promotion into leadership roles within the store or potentially corporate functions.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside foundational retail operations experience. Overcoming the initial learning curve for framing techniques and mastering the consultative sales process are key challenges that lead to significant growth opportunities.

💡 Interview Preparation

Strategy Questions:

• Sales Approach: "Describe your approach to selling a custom framing service. How would you help a customer choose the right materials and design for their artwork?" (Prepare to discuss consultative selling, active listening, and understanding customer needs.)

• Problem-Solving: "A customer is unhappy with the framing quote they received. How would you handle this situation?" (Focus on empathy, clarifying the quote, exploring options, and finding a resolution within company guidelines.)

• Operational Understanding: "How do you ensure accuracy and quality when performing a task with many detailed steps?" (Discuss attention to detail, following instructions/SOPs, double-checking work, and commitment to standards.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in a custom framing role?" (Research Michaels' mission, values, and products; connect your interests in creativity, art, or customer service.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration, support for colleagues, and maintaining a positive attitude.)

Portfolio Presentation Strategy:

• Verbal Case Studies: Instead of a formal portfolio, prepare 2-3 concise stories about past experiences that highlight your skills in:

  • Sales: A time you successfully sold a product or service by understanding customer needs.
  • Customer Service: A situation where you resolved a customer issue or exceeded expectations.
  • Attention to Detail/Quality: An instance where your meticulousness led to a positive outcome.

• Highlight Transferable Skills: If you lack direct framing experience, emphasize skills like precision, craftsmanship, creative problem-solving, and customer engagement from other roles.

• Showcase Enthusiasm: Express your passion for art, design, and helping customers realize their creative projects.

📝 Enhancement Note: Candidates should focus on demonstrating a genuine interest in art and design, strong customer service acumen, and a capacity for learning hands-on skills. Preparing specific examples of past achievements that align with the role's responsibilities will be crucial for success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, retail, or hands-on crafts. Use keywords like "customer engagement," "sales consultation," "attention to detail," "visual merchandising," and "inventory management" where applicable.

• Prepare Talking Points: Mentally rehearse answers to common interview questions, focusing on behavioral examples that showcase your skills in customer service, sales, and problem-solving.

• Research Michaels: Familiarize yourself with Michaels' product offerings, brand values, and the importance of custom framing services. Understand their mission to "fuel the joy of creativity."

• Practice Your Pitch: Be ready to articulate why you are a good fit for this specific role and how your skills can contribute to the success of the Brentwood store's framing department.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.