Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Nashua, New Hampshire, United States

Job Type: Part-Time

Category: Retail Operations / Customer Service

Date Posted: May 07, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and building relationships through personalized custom framing solutions.

• Responsibilities include sales, production of framing orders to high-quality standards, and maintaining store presentation.

• Key duties involve operating framing equipment, managing inventory, and handling transactions accurately.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

📝 Enhancement Note: While the job title is "Framer," the core responsibilities and listed skills indicate a broader retail operations and customer-facing role with a specialization in custom framing services. The role emphasizes both direct sales and the operational execution of framing orders.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by creating memorable custom framing solutions that meet customer needs and expectations.

• Drive sales and production results by actively engaging customers and offering elevated framing design services.

• Execute custom framing orders with a high degree of quality, ensuring timely completion and adherence to design specifications.

• Maintain the ready-made frame department, including visual merchandising, stock levels, and organization of areas such as SISO (Shop In, Ship Out) and Directed Replenishment.

• Deliver friendly and proactive customer service, assisting shoppers with product location, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance, operational consistency, and safety standards.

• Actively participate in shrink and safety programs, contributing to a secure and efficient store environment.

• Operate the cash register and execute cash handling procedures with accuracy and according to company standards.

• Acknowledge all customers, assist them in locating products, and offer relevant solutions to enhance their shopping experience.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, ensuring a seamless customer journey.

• Participate in truck un-load and stocking processes, ensuring adherence to truck standards and within budget guidelines.

📝 Enhancement Note: The primary responsibilities blend direct customer interaction, sales, and production with essential retail operations tasks. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing service.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a requirement, suggesting that on-the-job training will be provided for technical and operational aspects.

Experience:

• Minimum of 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for system operation and potential order management.

• Basic measuring skills to accurately assess artwork and frame dimensions.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a focus on building rapport and providing solutions.

• Cash handling proficiency and experience operating a point-of-sale (POS) system.

• Merchandising and visual presentation skills to maintain department appeal.

Preferred Skills:

• Previous retail experience, particularly in a sales-focused or specialized department.

• Proven experience selling products and/or services to customers, with an understanding of consultative sales techniques.

• Familiarity with custom framing processes or art display techniques.

📝 Enhancement Note: The requirements are entry-level, focusing on foundational retail skills and the willingness to learn specialized framing techniques. The "0-2 years" experience level indicates that candidates with some customer service or retail background, but not necessarily extensive framing expertise, are encouraged to apply.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight any experience or projects demonstrating proficiency in the required skills, such as examples of previous customer interactions, sales achievements, or visual merchandising projects.

• For candidates with framing experience, showcasing examples of completed custom framing projects (with client permission or anonymized) would be highly beneficial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) in previous roles.

• The ability to follow established workflows for order taking, production, and customer service is critical.

• Familiarity with processes related to inventory management, stock replenishment, and Omni-channel fulfillment is advantageous.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is unlikely to be a strict requirement. However, candidates can leverage their resume and interview responses to showcase process adherence, problem-solving capabilities, and customer engagement skills that align with the role's operational demands.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for part-time retail roles with specialized duties in Nashua, New Hampshire, and considering the entry-level experience required, the estimated hourly wage would likely fall between $13.00 - $18.00 per hour.

📝 Enhancement Note: This estimate is based on research of similar part-time retail positions in the Nashua, NH area, factoring in the specific responsibilities of custom framing and customer service. Actual compensation may vary based on experience, performance, and company-specific pay scales.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible team members.

• Paid Time Off (PTO) accrued based on hours worked and tenure.

• Tuition Assistance programs to support continued education and skill development.

• Generous Employee Discounts on Michaels products and services.

Working Hours:

• This is a Part-Time position.

• Working hours will include nights, weekends, and potentially early mornings, aligning with retail operational needs.

• The role requires flexibility to accommodate customer traffic and operational demands.

📝 Enhancement Note: The listed benefits are comprehensive for a part-time retail role, indicating Michaels' commitment to employee well-being. The inclusion of tuition assistance is a significant perk for career development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in North America, providing a wide range of art, craft, and home decor products. This industry context implies a creative and customer-centric environment.

Company Size: Michaels operates over 1,300 stores across North America, employing a substantial number of individuals. This large retail footprint suggests structured operational processes and a focus on consistent customer experiences across all locations.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and established presence in the retail sector, indicating stability and a developed corporate structure.

Team Structure:

• The Framer will be part of the store team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a department lead or framing specialist if applicable.

• Collaboration will occur with fellow sales associates, cashiers, and potentially visual merchandisers.

Methodology:

• Adherence to Standard Operating Procedures (SOPs) is a key operational methodology, ensuring consistency and compliance.

• The company emphasizes a customer-first approach, with initiatives like "Elevated ABC Deliver" to foster strong customer relationships.

• Data-driven decision-making may be applied to inventory management, sales performance, and customer engagement strategies.

• Focus on efficiency in production and operational tasks is crucial for meeting sales and service goals.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture likely emphasizes creativity, customer engagement, and a structured retail environment. The emphasis on SOPs highlights a need for process adherence, while the "joy of creativity" mission suggests a positive and inspiring workplace.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within retail operations, specifically focused on customer service and specialized production within the framing department. It serves as a foundational role for individuals interested in retail careers.

Reporting Structure: The Framer will report to store leadership, likely the Store Manager or a designated Department Manager/Lead. This structure provides direct oversight and opportunities for learning from experienced retail professionals.

Operations Impact: The Framer's impact is directly tied to customer satisfaction through high-quality framing services and sales generation. Efficient order fulfillment and excellent customer service contribute to overall store performance, repeat business, and brand loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, customer relationship management, and retail operations.

• Advancement within Store: Potential to move into roles such as Lead Framer, Key Holder, or Assistant Manager positions within the store.

• Cross-Departmental Experience: Gaining experience in various store functions can open doors to other retail positions or specialized roles within Michaels.

• Further Education Support: The tuition assistance program provides a pathway for employees to pursue higher education while working.

📝 Enhancement Note: This role offers a clear entry point into retail operations with a focus on a specialized service. Growth is possible within the store structure, leveraging the acquired customer service and operational skills.

🌐 Work Environment

Office Type: This is a retail store environment located at 268A Daniel Webster Hwy in Nashua, NH. The workspace includes a customer-facing retail floor, a dedicated framing shop area, and potentially stock rooms.

Office Location(s): The specific location is Nashua, NH. The store is situated in a retail district, likely with accessible parking and public transportation options depending on local infrastructure.

Workspace Context:

• The environment requires constant interaction with customers in a public retail setting.

• The framing shop area involves specialized equipment and materials, including glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• Stock rooms may not always be climate-controlled, and some outdoor work may be assigned (e.g., retrieving shopping carts, truck unloading).

Work Schedule:

• The work schedule is flexible and includes nights, weekends, and early mornings to meet operational demands.

• As a part-time role, hours will vary.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability and a strong understanding of safety procedures, particularly within the framing shop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be screened for basic qualifications, customer service experience, and interest in the role.

• First Interview: Typically a phone or in-person interview with a store manager or hiring lead to assess customer service skills, personality fit, and basic understanding of the role. Be prepared to discuss your experience in customer service and sales.

• Skills Assessment/Practical: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios related to framing or general retail.

• Final Interview: May involve meeting with additional store leadership to confirm fit and discuss the role in detail.

Portfolio Review Tips:

• Since a formal portfolio isn't expected, focus on articulating your skills and experiences through your resume and interview responses.

• Prepare specific examples of:

  • How you've provided excellent customer service.
  • Times you've successfully sold a product or service.
  • How you handle challenging customer situations.
  • Your experience with measuring or detailed work.
  • Your understanding of safety and operational procedures.

Challenge Preparation:

• Be ready to answer behavioral questions such as: "Tell me about a time you went above and beyond for a customer," or "How do you handle a situation where a customer is unhappy with a product?"

• Think about how you would approach a customer who is unsure about their framing needs.

• Consider how you would manage multiple tasks, such as assisting a customer while also needing to process an order or restock a display.

📝 Enhancement Note: The interview process will likely be geared towards assessing customer service aptitude, operational awareness, and the ability to learn specific skills. Highlighting transferable skills from previous roles will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Proficiency in operating specialized framing machinery (e.g., mat cutters, frame jointers, staple guns) and a glass cutter will be trained.

• Heat Press: Used for specific framing applications.

• Cash Register/POS System: Essential for all transaction processing, including sales, returns, and gift card handling.

Analytics & Reporting:

• While direct analytics responsibilities are minimal for this role, understanding sales performance and inventory levels within the department is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, building customer relationships and potentially tracking custom order details is part of the job.

• Point of Sale (POS) System: The primary tool for customer transactions and order entry.

• Inventory Management Systems: Used for tracking stock levels, receiving shipments, and managing replenishment, particularly for the ready-made frame department.

• Omni-channel Fulfillment Systems: Software to manage online orders for pickup or shipping.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale systems, specialized production equipment, and basic inventory management tools common in retail environments. Hands-on training will be provided for the framing equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality product delivery.

• Creativity & Passion: Embracing the "joy of creativity" and contributing to a positive, inspiring environment for customers and team members.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all actions.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Efficiency: Striving for accuracy and timeliness in production and operational tasks.

Collaboration Style:

• The team operates with a collaborative approach, where members support each other in serving customers and managing store operations.

• Open communication is encouraged to address customer needs, operational challenges, and share best practices.

• A positive and respectful interaction style is expected, fostering a supportive work environment.

📝 Enhancement Note: Michaels emphasizes a culture that balances creative passion with operational discipline. Team members are expected to be customer-centric, team-oriented, and committed to upholding company values and standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer interactions, order production, inventory management, and general store duties simultaneously requires strong time management and organizational skills.

• Mastering Framing Techniques: Learning the intricacies of custom framing, including material selection, precise cutting, and assembly, requires attention to detail and practice.

• Customer Expectations Management: Effectively guiding customers through design choices and managing expectations regarding cost and turnaround time for custom orders.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools that require dexterity and care.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design and production, becoming a subject matter expert.

• Sales & Customer Service: Enhance consultative selling techniques and customer relationship management capabilities.

• Retail Operations: Gain a comprehensive understanding of retail store operations, including inventory control, visual merchandising, and Omni-channel processes.

• Internal Mobility: Potential to advance to leadership roles within Michaels Stores.

📝 Enhancement Note: The role offers practical skill development in a specialized area of retail, with clear pathways for growth within the company's operational structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unsure about their framing needs, a customer with a unique or challenging artwork piece, or a situation where a customer is dissatisfied with a completed order.

• Sales Approach: Describe your approach to selling a product or service. How do you identify customer needs and recommend solutions?

• Operational Understanding: How do you ensure accuracy when taking measurements or completing orders? What is your understanding of safety procedures in a retail environment, especially when working with tools?

Company & Culture Questions:

• Why are you interested in Michaels and specifically the Framer role?

• How do you contribute to a positive team environment?

• What does "customer service" mean to you in a retail context?

Portfolio Presentation Strategy:

• Since a formal portfolio is not required, focus on creating a compelling narrative using your resume and interview responses.

• Prepare 2-3 specific examples (STAR method: Situation, Task, Action, Result) that highlight your customer service, sales, attention to detail, or problem-solving skills.

• If you have prior experience with visual design, art, or detailed craftwork, be ready to briefly describe a project or your contributions.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, a proactive sales attitude, attention to detail, and a willingness to learn and adhere to company processes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Tailor your resume: Highlight any customer service, sales, or detail-oriented work experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Received positive customer feedback for X").

• Prepare your talking points: Be ready to discuss your experience with measuring, operating equipment (even if basic), and your understanding of customer service principles.

• Research Michaels: Familiarize yourself with their product offerings, company mission, and values to demonstrate genuine interest. Understand their focus on creativity and community.

• Practice interview questions: Rehearse answers to common retail interview questions, focusing on the STAR method for behavioral questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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