Experience Designer UX (All Genders)

📍 Job Overview

Job Title: Experience Designer UX (All Genders)

Company: zooplus SE

Location: Madrid, Spain

Job Type: Full-time

Category: User Experience (UX) Design

Date Posted: June 11, 2026

Experience Level: Mid-Level (3-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end UX design for critical product domains, from initial discovery and research through to final delivery and ongoing iteration.

• Champion user-centric design principles, translating complex user needs and Jobs-to-be-Done (JTBD) into intuitive, commercially viable digital experiences.

• Collaborate closely with Product Managers, Engineers, Data Analysts, and fellow Designers within agile/iterative development frameworks.

• Actively contribute to product strategy and sprint ceremonies, not merely executing design tasks but influencing product direction.

• Maintain and evolve design system components to ensure a consistent and scalable user experience across zooplus's digital platforms.

📝 Enhancement Note: This role is positioned as a mid-level UX Designer, indicating a need for demonstrated experience in leading design initiatives and contributing strategically. The emphasis on "owning end-to-end design" and "collaborating openly across disciplines" suggests a proactive and influential role within product development teams. The mention of AI-assisted design tools points towards a forward-thinking team embracing new technologies.

📈 Primary Responsibilities

• Lead the comprehensive UX design lifecycle, encompassing discovery, definition, design execution, and validation for assigned product areas.

• Plan, execute, and synthesize findings from user research methodologies, including interviews, usability tests, and contextual inquiries, to inform design decisions.

• Apply Jobs-to-be-Done (JTBD) frameworks to deeply understand user motivations and underlying needs, moving beyond surface-level feature requests.

• Create and present a range of design artifacts, including wireframes, user flows, interactive prototypes, and high-fidelity mockups, primarily using Figma.

• Actively participate in agile sprint ceremonies, product planning sessions, and cross-functional team meetings, providing design expertise and strategic input.

• Advocate for the user's perspective in all stakeholder interactions, effectively communicating and defending design decisions with robust evidence and data.

• Contribute to the development, maintenance, and adoption of the design system to ensure consistency, scalability, and efficiency across product offerings.

• Proactively explore and integrate emerging AI-assisted design tools to enhance team productivity and design workflow efficiency.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and strategic contribution. The emphasis on JTBD and user research indicates a strong focus on understanding user motivation, which is crucial for effective product design in e-commerce. The expectation to contribute to a design system and explore AI tools suggests a dynamic and evolving design practice.

🎓 Skills & Qualifications

Education: Not specified, but a Bachelor's or Master's degree in Design, HCI, Psychology, or a related field is often preferred.

Experience: 3-5 years of dedicated UX design experience within digital product environments, either in-house or agency settings.

Required Skills:

• Demonstrated expertise in end-to-end UX design, supported by a strong portfolio showcasing research-driven decision-making and clear design rationale.

• Proficient in conducting and applying qualitative user research methods (e.g., user interviews, usability testing, contextual inquiry) with comfort in framing ambiguous problems.

• Familiarity with Jobs-to-be-Done (JTBD) frameworks or similar methodologies for understanding user motivations and achieving desired outcomes.

• Proficiency in Figma for wireframing, prototyping, and high-fidelity design.

• Strong presentation and communication skills, with the ability to articulate design concepts and rationale effectively to non-design stakeholders, including product owners and senior management.

• Experience working within agile or iterative development environments and collaborating closely with engineering teams. Preferred Skills:

• Experience in e-commerce, fintech, or platform products with complex user journeys.

• Exposure to quantitative research methods, such as analytics interpretation, A/B testing, or survey design.

• Experience contributing to or maintaining design systems at a team or organizational level.

• Basic understanding of front-end development constraints (e.g., HTML/CSS awareness).

• Familiarity with prototyping tools beyond Figma, such as Maze, ProtoPie, or similar.

• Curiosity and practical experience with AI tools impacting design workflows.

📝 Enhancement Note: The experience requirement is clearly defined as 3-5 years, positioning this as a mid-level role. The portfolio requirement is critical and must demonstrate a user-centered approach with clear evidence of research informing design decisions. Proficiency in Figma is a hard requirement, while other tools are considered a plus. The "nice to have" section offers clear pathways for candidates to differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design projects, clearly demonstrating the application of user research and Jobs-to-be-Done (JTBD) principles.

• Evidence of your role and contributions in each project, highlighting your problem-solving process, design decisions, and the rationale behind them.

• Visual examples of wireframes, user flows, interactive prototypes, and high-fidelity mockups created using tools like Figma.

• Case studies that detail the problem, your approach, the solutions you designed, and the outcomes or impact achieved. Process Documentation:

• Demonstrate your process for conducting user research, from planning and recruitment to synthesis and insight generation.

• Showcase your workflow for translating research findings and JTBD into actionable design concepts, wireframes, and prototypes.

• Illustrate your collaboration process with product managers, engineers, and other stakeholders throughout the design and development lifecycle.

• Provide examples of how you contribute to or leverage design systems for consistency and efficiency.

📝 Enhancement Note: The emphasis on a strong portfolio is paramount for this role. Candidates should be prepared to articulate their design process, especially how user research and JTBD frameworks inform their work. Demonstrating collaboration and contribution to design systems will also be key.

💵 Compensation & Benefits

Salary Range: €39,900 - €59,900 annually.

Benefits:

• Hybrid Working model (60% office, 40% remote).

• Opportunity to work abroad for up to 20 days per year in approved countries.

• Career development opportunities and personalized career path shaping.

• Comprehensive training and support programs.

• Wellbeing offers to support employee health and work-life balance.

• Subsidised transport options.

• Bike leasing program.

• Attractive 20% discount on all zooplus products.

Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range provided is specific to the Madrid office and should be considered within the context of the local cost of living and market rates for mid-level UX Designers in Spain. The benefits package is robust, offering flexibility, professional growth, and employee perks relevant to a tech-focused company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Pet E-commerce. Zooplus SE is a leading online retailer for pet products, leveraging technology to serve millions of customers.

Company Size: Zooplus SE is a large enterprise, with multiple offices across Europe and a significant customer base. This implies a structured environment with established processes but also opportunities for impact.

Founded: Over 25 years ago, indicating a mature company with deep industry experience and a history of adaptation and growth in the e-commerce space.

Team Structure:

• The role is within the "Product & Tech" department, indicating a collaborative environment between design, product management, and engineering.

• As an "Individual Contributor (Expert)" at "Job Level 06," you will be expected to operate with a high degree of autonomy and deliver expert-level work.

• Cross-functional collaboration is a core aspect, with designers working closely with product managers, engineers, and data analysts throughout the product development lifecycle. Methodology:

• The team operates within agile or iterative delivery environments, emphasizing collaboration in sprint ceremonies and product planning.

• A strong emphasis is placed on user-centricity, employing user research and Jobs-to-be-Done (JTBD) frameworks to guide product decisions.

• Data analysis and insights are crucial, with collaboration involving data analysts to ground design decisions in evidence.

• The team is open to exploring and integrating new technologies, such as AI-assisted design tools, to improve efficiency and innovation.

Company Website: https://www.zooplus.com/

📝 Enhancement Note: Zooplus SE is a well-established player in the pet e-commerce market, suggesting a company that values innovation and customer focus. The "power of plus" slogan hints at a culture of continuous improvement and adding value. The hybrid work model and international presence indicate a modern, global approach to talent acquisition and work culture.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as an "Individual Contributor (Expert)" at "Job Level 06," signifying a mid-to-senior level position where you are expected to be a specialist and contribute expert knowledge. It's a step beyond junior roles, requiring ownership and strategic input.

Reporting Structure: You will likely report to a Design Lead, UX Manager, or Head of Product, within the broader Product & Tech department. Collaboration will be with Product Managers and Engineering leads on a day-to-day basis.

Operations Impact: As a UX Designer, your impact is directly tied to improving the customer journey, increasing user engagement, conversion rates, and overall customer satisfaction within the zooplus e-commerce platform. Your work directly influences the usability, desirability, and commercial success of product features.

Growth Opportunities:

• Skill Advancement: Deepen expertise in UX research, JTBD, design systems, and potentially explore specialization in areas like AI-assisted design, user research methodologies, or e-commerce UX.

• Leadership Potential: Progress towards Senior UX Designer or lead roles, taking on more complex projects, mentoring junior designers, and contributing to design strategy at a higher level.

• Cross-functional Exposure: Gain deeper understanding of product management, engineering processes, and data analysis, fostering a holistic product development perspective.

• International Experience: Leverage the opportunity to work abroad for 20 days, gaining exposure to different markets and user behaviors.

📝 Enhancement Note: The "Individual Contributor (Expert)" designation suggests a clear career path for specialists who excel in their craft without necessarily moving into people management. The JD implies opportunities for growth through increased project complexity, strategic influence, and potentially mentorship.

🌐 Work Environment

Office Type: The company operates a hybrid work model, requiring 60% of time in the office. This suggests a collaborative office environment designed to foster teamwork, brainstorming, and in-person interaction, balanced with remote flexibility.

Office Location(s): The primary office for this role is located at Génova 17, 5th floor, Madrid, Spain (Postal Code 28004). The company also has offices in Munich, Krakow, Wroclaw, and Vienna.

Workspace Context:

• The office environment likely supports collaborative work, with meeting rooms, brainstorming spaces, and areas for team interaction.

• Access to necessary design tools, including Figma and potentially other prototyping software, is expected.

• Regular interaction with a multinational team of designers, product managers, and engineers will be a core part of the daily work experience.

Work Schedule: The standard working hours are 40 hours per week, with the flexibility of a hybrid model allowing for 60% in-office and 40% remote work.

📝 Enhancement Note: The hybrid model is a significant aspect of the work environment. Candidates should consider how they best thrive in a blend of in-office collaboration and remote autonomy. The Madrid office location is specific and accessible.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess experience, skills, and alignment with the role requirements.

• Portfolio Presentation & Discussion: An in-depth session where you will present selected projects from your portfolio, explaining your process, design decisions, research insights, and impact. Be prepared to discuss your JTBD approach and use of Figma.

• Cross-functional Interview: Likely to involve discussions with Product Managers and Engineering leads to assess collaboration style, understanding of agile processes, and ability to integrate design with technical constraints.

• Hiring Manager Interview: A final interview to assess cultural fit, career aspirations, and overall suitability for the team and zooplus SE.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 projects that best showcase your end-to-end UX process, research capabilities, JTBD application, and impact.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, design, testing), key decisions made, and the measurable outcomes or learnings.

• Highlight Research & JTBD: Emphasize how user research and JTBD frameworks directly influenced your design solutions.

• Showcase Figma Skills: Be ready to walk through interactive prototypes or detailed wireframes created in Figma.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success or learnings from your designs.

Challenge Preparation:

• Be prepared for a potential design exercise or case study, either as a take-home assignment or a live session. This might involve framing a problem, outlining a research approach, or sketching initial concepts.

• Practice articulating your design thinking clearly and concisely, especially when under time pressure.

• Understand zooplus's business (pet e-commerce) and consider potential user needs and business goals.

📝 Enhancement Note: The portfolio review is a critical component. Candidates must be ready to articulate their process and defend their design decisions with evidence, particularly in relation to user research and JTBD. A potential design exercise means preparing to apply your skills in a simulated scenario.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, high-fidelity design, and collaboration. Proficiency is a must.

• Prototyping Tools (e.g., Maze, ProtoPie): Experience with these is a plus, indicating capability with advanced prototyping and testing tools.

Analytics & Reporting:

• Analytics Tools (e.g., Google Analytics, Adobe Analytics): Familiarity with interpreting data and user behavior metrics is preferred, supporting quantitative research aspects.

• A/B Testing Platforms: Experience or understanding of A/B testing methodologies is a plus, aiding in data-driven design validation.

CRM & Automation:

• While not explicitly mentioned, experience with CRM systems (like Salesforce) or marketing automation platforms might be beneficial for understanding the broader customer lifecycle, especially in e-commerce. Emerging Technologies:

• AI-Assisted Design Tools: Curiosity and willingness to explore and integrate tools like Figma AI or generative prototyping assistants are encouraged, reflecting a forward-thinking approach.

📝 Enhancement Note: Figma is the core design tool. Candidates should be comfortable demonstrating proficiency. Familiarity with analytics and A/B testing demonstrates a data-driven mindset, which is valuable in optimizing user experiences and demonstrating ROI. The mention of AI tools indicates an interest in modern design workflows.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs, driven by research and empathy.

• Collaboration: Openness to cross-functional teamwork, sharing insights, and working collectively towards product goals.

• Curiosity & Learning: A drive to ask "why," explore new methods (like JTBD and AI tools), and continuously improve skills and processes.

• Data-Informed Decisions: Grounding design choices in evidence from user research and analytics.

• Impact-Driven: Focusing on creating experiences that not only delight users but also achieve business objectives.

Collaboration Style:

• Open Communication: Encouraging active participation in discussions, feedback exchange, and constructive critique.

• Cross-Functional Integration: Working closely with Product, Engineering, and Data teams throughout the product development lifecycle.

• Agile Mindset: Embracing iterative development, flexibility, and adapting to changing requirements.

• Evidence-Based Advocacy: Presenting design rationale with data and user insights to gain buy-in and drive consensus.

📝 Enhancement Note: The company culture emphasizes collaboration, user focus, and continuous learning. Candidates who are proactive, communicative, and evidence-driven will likely thrive in this environment. The "power of plus" suggests a culture of adding value and striving for excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user desires into commercially viable solutions within the e-commerce landscape.

• Navigating Complexity: Designing intuitive experiences for potentially complex product catalogs, user journeys, and platform features.

• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for design decisions across diverse stakeholder groups.

• Adapting to Evolving Technology: Staying current with new design tools, methodologies, and emerging technologies like AI in design.

Learning & Development Opportunities:

• Advanced UX & Research Techniques: Deepen expertise in qualitative and quantitative research, JTBD, and user psychology.

• Design System Contribution: Gain experience in developing and scaling design systems for large platforms.

• Product Strategy Involvement: Contribute to strategic product discussions, influencing the roadmap and vision.

• AI in Design Exploration: Experiment with and integrate AI-assisted tools into the design workflow.

• E-commerce Specialization: Develop deep expertise in the nuances of UX for online retail.

📝 Enhancement Note: The role offers significant opportunities for professional growth by tackling complex UX challenges in a dynamic e-commerce environment and embracing new technologies. The challenges are framed as opportunities for skill development and strategic contribution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research and JTBD to inform a significant design decision. What was the outcome?"

• "How would you approach designing a new feature for an e-commerce platform that needs to cater to both novice and expert users?"

• "Walk us through a complex design challenge you faced and how you navigated it, including stakeholder buy-in."

• "How do you ensure consistency and scalability in your designs, especially when working with a design system?" Company & Culture Questions:

• "What excites you about zooplus SE and the pet e-commerce industry?"

• "How do you approach collaboration with product managers and engineers in an agile environment?"

• "Describe your experience with hybrid work models and how you maintain productivity and connection."

• "How do you stay updated on the latest trends in UX design and AI tools?" Portfolio Presentation Strategy:

• Structure: Begin with the business/user problem, your role, your process (emphasizing research and JTBD), key design decisions, iterations, and finally, the impact/learnings.

• Visuals: Use clear, high-fidelity mockups and prototypes. Annotate key design elements and rationale.

• Storytelling: Frame your projects as narratives to engage the interviewers.

• Tool Proficiency: Be ready to demonstrate your Figma skills live or discuss your workflow in detail.

• Conciseness: Stick to the most impactful aspects of each project, respecting time limits.

📝 Enhancement Note: Expect questions that probe your understanding of UX fundamentals, your process, and your ability to apply them in a practical, business-oriented context. Be ready to showcase your portfolio with clear explanations and demonstrate your collaborative and adaptive mindset.

📌 Application Steps

To apply for this Experience Designer UX position:

• Submit your application through the provided SmartRecruiters link.

• Curate and refine your portfolio: Select 2-3 key projects that best demonstrate your end-to-end UX process, research application, JTBD framework usage, and impact. Ensure clear case study narratives.

• Tailor your resume/CV: Highlight keywords from the job description, such as "UX Design," "User Research," "Figma," "JTBD," "Agile," and "Design Systems," along with quantifiable achievements.

• Prepare your portfolio presentation: Practice walking through your selected case studies, focusing on your process, rationale, and outcomes. Be ready to discuss your experience with Figma and AI-assisted design tools.

• Research zooplus SE: Understand their business model, target audience, and recent product developments to demonstrate genuine interest and contextually relevant insights during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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