Executive Director, Product Strategy & Innovation – Auto & Umbrella

📍 Job Overview

Job Title: Executive Director, Product Strategy & Innovation – Auto & Umbrella

Company: USAA

Location: San Antonio, Texas, United States

Job Type: FULL_TIME

Category: Product Strategy & Innovation (Insurance Operations)

Date Posted: 2026-06-08T00:00:00

Experience Level: 10+ Years

Remote Status: Hybrid (4 days in office, 1 day flexible)

🚀 Role Summary

• Lead the strategic vision and execution for innovative Auto and Umbrella insurance products within a member-centric framework.

• Drive the end-to-end product development lifecycle, from ideation and prototyping to launch and ongoing performance management.

• Manage Profit & Loss (P&L) objectives and ensure product offerings comply with all regulatory, legal, and risk requirements.

• Develop and implement next-generation products leveraging new technologies and data sources to meet evolving member needs.

📝 Enhancement Note: This role is positioned at an Executive Director level, indicating significant responsibility for strategic direction, P&L ownership, and team leadership within the Auto and Umbrella product lines. The focus on innovation and member-centric design suggests a need for strong market analysis, user experience understanding, and cross-functional collaboration skills. The hybrid work arrangement requires a strong presence in the San Antonio office for key strategic meetings and team collaboration.

📈 Primary Responsibilities

• Accountable for the P&L and operational objectives of the Auto and Umbrella product portfolios, driving profitability and market share growth.

• Lead the conceptualization, development, and successful launch of innovative multi-product offerings, as well as enhancements to existing products.

• Collaborate closely with Legal, Compliance, and Risk Management partners to ensure all product designs and implementations adhere to applicable laws and regulations.

• Develop and present strategic recommendations for launching new products, including digital channels, through buy/build/ally decisions.

• Oversee the analysis and evaluation of product performance metrics to inform strategic recommendations for market opportunities and product enhancements.

• Influence and drive strategic decisions with key enterprise stakeholders to execute USAA's mission and advance product development.

• Create and manage product and coverage solutions from ideation through execution, ensuring a robust product development pipeline.

• Monitor and manage post-launch maintenance, underwriting, product rules, rates, and forms based on performance, member needs, and competitive landscape.

• Report on the results of new product offerings to the executive team, benchmarking against initial plans.

• Ensure functional resources are aligned to support the formulation of product strategy and execution.

• Partner with sales and distribution channels (e.g., .com, mobile, contact center) to ensure products meet current and future member needs.

• Build, develop, and lead a high-performing team of individual contributors and managers through effective recruiting, development, coaching, performance management, and retention strategies.

• Ensure effective identification, measurement, monitoring, and control of risks associated with business activities in accordance with policies and procedures.

📝 Enhancement Note: The responsibilities highlight a deep dive into product lifecycle