EMEA Solution Design Consultant - London, UK

📍 Job Overview

Job Title: EMEA Solution Design Consultant

Company: Flight Centre (FCM)

Location: London, England, United Kingdom

Job Type: Full-Time

Category: Revenue Operations / Sales Operations / GTM Strategy

Date Posted: May 20, 2026

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Design and architect customized travel solutions for multi-national corporate clients, focusing on optimizing business travel programs and driving commercial success for FCM.

• Leverage deep understanding of end-to-end business processes, including GDS, Quality Control (QC), Online Booking Tools (OBT), and reporting platforms, to develop innovative and effective client strategies.

• Act as a trusted advisor, building strategic relationships with prospective and existing MNC clients, understanding their unique business needs, and translating them into actionable solutions and opportunities for FCM.

• Develop comprehensive Statements of Requirements (SORs) that serve as blueprints for client onboarding projects, ensuring seamless integration and clear goal setting throughout the customer journey.

📝 Enhancement Note: This role bridges the gap between sales, client success, and operational execution, requiring a strong consultative approach to solution design within the corporate travel management sector. The emphasis on MNC accounts and process optimization positions it within a GTM and Revenue Operations framework.

📈 Primary Responsibilities

• Champion FCM's value proposition and portfolio of value-added solutions and innovations to prospective and existing multi-national corporate (MNC) clients.

• Utilize consultative selling skills to understand client business needs, propose customized travel solutions that align with FCM's capabilities, and convert them into strategic opportunities.

• Develop detailed Statements of Requirements (SORs) that outline the blueprint for client onboarding projects, ensuring measurable and realistic goals are set for the customer journey.

• Design and implement optimization opportunities for existing MNC clients to enhance program effectiveness, drive retention, and expand service adoption.

• Collaborate closely with commercial and account management teams to build strong relationships with key customers and prospects, ensuring alignment on strategic objectives and service delivery.

• Analyze business travel program data and trends to identify areas for improvement, innovation, and cost savings for clients.

• Stay abreast of industry trends, technological advancements, and best practices in corporate travel management to inform solution design and client recommendations.

• Provide expert guidance on FCM's technology stack, including OBTs, reporting tools, and other value-added services, to enhance client adoption and satisfaction.

📝 Enhancement Note: The responsibilities clearly indicate a strategic and client-facing role focused on solution development and continuous improvement within corporate travel. This aligns with GTM objectives through client acquisition and retention, and Revenue Operations through driving value and optimizing client programs for sustained revenue.

🎓 Skills & Qualifications

Education:

• University degree or equivalent formal qualifications with specialized experience.

• A certificate or qualification in Project Management (e.g., PMP, PRINCE2) is highly preferred.

Experience:

• Minimum of 2 years' experience within the corporate travel management industry, preferably with FCM or a similar global travel management company (TMC).

• Proven experience managing or designing solutions for Multi-National Corporate (MNC) accounts.

Required Skills:

• Solution Design: Ability to architect and present comprehensive travel solutions tailored to complex MNC requirements.

• Consultative Selling & Advisory Skills: Proficient in understanding client needs, asking probing questions, and guiding them toward optimal solutions.

• Business Process Expertise: Strong knowledge of end-to-end business processes in corporate travel, including booking, fulfillment, reporting, and expense management.

• Technology Acumen: Deep understanding of Global Distribution Systems (GDS), Online Booking Tools (OBT), Quality Control (QC) systems, and reporting/analytics platforms.

• Communication Proficiency: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly to diverse audiences, including C-suite executives and internal stakeholders.

• Adaptability & Flexibility: Ability to thrive in a dynamic environment with changing priorities and ad-hoc duties.

Preferred Skills:

• Project Management: Experience in managing onboarding projects, defining scope, timelines, and deliverables.

• Lean/Six Sigma Methodologies: Familiarity with process improvement frameworks to drive efficiency and quality.

• FCM Platform Knowledge: Specific understanding of FCM's proprietary tools, processes, and value-added services.

• Strategic Planning: Ability to contribute to business plans and understand strategic objectives.

• Problem-Solving: Aptitude for identifying challenges and developing effective solutions.

📝 Enhancement Note: The blend of technical understanding (GDS, OBT) with strategic client engagement and process optimization points to a critical role in the GTM and client lifecycle management, requiring individuals who can translate business needs into operational realities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Solution Design Case Studies: Showcase examples of how you've designed and implemented travel solutions for complex clients, detailing the problem, your approach, the technologies used, and the measurable outcomes.

• Process Optimization Demonstrations: Provide evidence of your ability to analyze existing business processes, identify inefficiencies, and propose/implement improvements that lead to cost savings, enhanced user experience, or operational efficiency.

• Statement of Requirements (SOR) Examples: If possible, anonymized examples of SORs you have developed, demonstrating your ability to translate client needs into detailed project specifications.

• Client Onboarding Project Overviews: Highlight experience in managing or contributing to client onboarding processes, showcasing your understanding of project phases, stakeholder management, and successful delivery.

• Metrics and ROI Documentation: Evidence of how you've tracked and reported on the success of implemented solutions, focusing on key performance indicators (KPIs) and return on investment (ROI) for clients.

Process Documentation:

• Workflow Design: Ability to map current state workflows and design future state processes that incorporate FCM's solutions and best practices.

• Standard Operating Procedures (SOPs): Experience in developing or contributing to SOPs related to client onboarding, solution implementation, or ongoing program management.

• Performance Analysis Documentation: Capacity to document the analysis of operational data and client program performance to identify trends, risks, and opportunities for improvement.

📝 Enhancement Note: For a Solution Design Consultant, a portfolio demonstrating practical application of skills in designing, implementing, and optimizing processes is crucial. This goes beyond theoretical knowledge to showcase tangible results and a structured approach to problem-solving within the travel operations domain.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Exclusive Travel Discounts: Access to industry rates and discounts through Flight Centre Travel Group's in-house travel team.

• Career Development: Clear career pathways and resources for professional growth, including training and support across Flight Centre Travel Group's global network.

• Vibrant Culture & Social Events: Participation in industry-renowned social events, monthly awards nights, conferences, and balls.

• Active Hour: Dedicated weekly hour for personal fitness or wellness activities.

• Comprehensive Health Cash Plan: Reimbursement for medical services including dental, optical, and chiropractic care.

• Health & Wellbeing Challenges: Monthly engagement in health and wellbeing initiatives.

• Financial Wellbeing Support: Access to expert financial services, including mortgage advice, financial guidance, and money coaching.

• Company-Matched Charitable Donations: Opportunity to support causes through matched donations.

• Pension Scheme: Excellent company pension scheme.

• Share Options: Potential for equity participation.

• Electric Vehicle Scheme: Access to an EV scheme.

• Salary Sacrifice Benefits: Variety of flexible benefit options.

Working Hours:

• Standard full-time working hours are approximately 40 hours per week.

• Flexibility may be required for ad-hoc duties, potentially involving adjusted working hours or location due to company growth plans and the need to support global clients.

📝 Enhancement Note: The salary estimate is based on typical compensation for similar roles in London, considering the experience level and specialized nature of solution design in the travel industry. The comprehensive benefits package reflects a commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Travel Management / Corporate Travel Services. FCM operates within a highly competitive global market, emphasizing innovation, customer service, and operational efficiency to differentiate itself.

Company Size: Flight Centre Travel Group is a large, globally recognized organization with 6,500+ employees across 30+ brands in over 20 countries. This scale offers significant resources, stability, and opportunities for cross-functional collaboration and career advancement.

Founded: Flight Centre Travel Group was founded in 1981, bringing decades of experience and evolution in the travel industry. FCM, as a key brand, has grown to be a leading global travel management company.

Team Structure:

• The Solution Design Consultant will likely be part of a broader Commercial or Client Solutions team within FCM's EMEA operations.

• This team typically works closely with Sales, Account Management, Implementation/Onboarding, and Technology teams.

Methodology:

• Data-Driven Decision Making: Emphasis on using data analytics to understand client needs, identify optimization opportunities, and measure the impact of proposed solutions.

• Consultative Approach: A core methodology involving deep discovery, active listening, and collaborative problem-solving with clients.

• Process Optimization: Continuous focus on refining workflows, implementing best practices, and leveraging technology to enhance efficiency and service delivery.

• Agile Adaptation: The nature of travel and client needs requires an agile approach to solution design and implementation, with a willingness to adapt to changing priorities.

Company Website: https://www.flightcentre.com.au/

📝 Enhancement Note: The company's emphasis on being a "movement" and "redefining corporate travel" suggests a forward-thinking culture that values innovation and challenges the status quo. The "alternative mindset" and "doing things differently" point to a dynamic and potentially less hierarchical environment than traditional corporate settings.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level to senior consultant, requiring specialized knowledge and client-facing experience. It's a critical link between commercial objectives and operational delivery, demanding a blend of strategic thinking and practical execution.

Reporting Structure: Typically reports to a senior leader within the commercial or solutions department, such as a Head of Solution Design, Director of Sales Operations, or similar. This role will also involve frequent collaboration with sales executives, account managers, implementation specialists, and technology partners.

Operations Impact: The Solution Design Consultant plays a pivotal role in securing new business and retaining existing clients by designing and presenting compelling travel solutions. Their work directly impacts FCM's revenue by ensuring clients are onboarded effectively and their travel programs are optimized for value and efficiency, thereby driving client satisfaction and long-term partnerships.

Growth Opportunities:

• Specialization: Deepen expertise in specific industry verticals (e.g., finance, tech) or technology areas within corporate travel.

• Leadership: Progress into senior Solution Design roles, managing a team of consultants, or moving into broader leadership positions within Commercial, Sales Operations, or Client Management.

• Strategic Roles: Transition into roles focused on product development, GTM strategy, or regional business development, leveraging their deep understanding of client needs and market trends.

• Global Mobility: Opportunities to work on international projects or relocate to other regions within Flight Centre Travel Group's extensive global network.

📝 Enhancement Note: This role offers a clear path for growth within the corporate travel sector, moving from solution design to strategic client management, team leadership, or broader commercial strategy roles, leveraging the global footprint of Flight Centre Travel Group.

🌐 Work Environment

Office Type: The role is designated as Hybrid, indicating a blend of in-office work and remote flexibility. The London office likely serves as a hub for collaboration, client meetings, and team interactions.

Office Location(s): London, England. Specific office address details would typically be provided upon further engagement, but London offers excellent connectivity and access to a vibrant business ecosystem.

Workspace Context:

• Collaborative Environment: The hybrid model encourages collaboration through in-office days, facilitating brainstorming sessions, team meetings, and knowledge sharing with colleagues in Sales, Account Management, and other support functions.

• Technology Integration: Access to modern office facilities and the necessary technology infrastructure to support hybrid work, including communication tools, project management software, and access to FCM's core systems.

• Client Interaction Focus: The workspace will support client-facing activities, whether through in-person meetings at the office or virtual presentations, requiring a professional and engaging presentation environment.

Work Schedule: The standard work schedule is approximately 40 hours per week. The hybrid arrangement allows for flexibility in managing personal and professional commitments, with the understanding that occasional adjustments may be needed to meet business demands, particularly concerning global client support or project deadlines.

📝 Enhancement Note: The hybrid nature of the role suggests a modern work environment that balances the benefits of in-person collaboration with the flexibility of remote work, which is increasingly valued by professionals in operations and consulting roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application by the recruitment team to assess basic qualifications and alignment with the role requirements.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your experience, skills, and understanding of solution design, corporate travel, and client management. Expect questions about your approach to problem-solving and client engagement.

• Skills Assessment/Case Study: You may be asked to complete a case study or present a solution design scenario. This will assess your ability to analyze a problem, propose a solution, and articulate its benefits, potentially focusing on a specific aspect of corporate travel optimization or client onboarding.

• Team/Cross-functional Interview: An opportunity to meet with potential colleagues from sales, account management, or implementation teams. This assesses cultural fit, collaboration style, and how you would integrate into the wider team.

• Final Interview: Potentially with a senior leader, focusing on strategic alignment, long-term vision, and fit with FCM's overarching goals.

Portfolio Review Tips:

• Quantify Achievements: Wherever possible, use numbers and metrics to demonstrate the impact of your work (e.g., "Reduced travel spend by X%", "Improved booking compliance by Y%", "Streamlined onboarding time by Z days").

• Structure for Clarity: Organize your portfolio logically, perhaps by client type, project type, or skill. Use clear headings and concise descriptions for each item.

• Highlight Problem-Solution-Result: For each case study, clearly outline the client's challenge, your proposed solution, and the tangible results achieved.

• Tailor to the Role: Emphasize examples relevant to corporate travel, MNC accounts, solution design, process optimization, and stakeholder management.

• Visual Appeal: Ensure your portfolio is well-presented, professional, and easy to navigate. This could be a PDF, a dedicated website, or a presentation deck.

Challenge Preparation:

• Research FCM: Understand their services, target markets, value proposition, and recent company news. Identify how your skills align with their strategic objectives.

• Corporate Travel Trends: Be prepared to discuss current trends in corporate travel, such as sustainability, technology adoption, duty of care, and evolving traveler expectations.

• Solution Design Framework: Familiarize yourself with common frameworks for solution design and be ready to articulate your own systematic approach.

• Stakeholder Management Scenarios: Prepare examples of how you've managed difficult client conversations, negotiated solutions, or influenced stakeholders.

📝 Enhancement Note: The interview process will likely focus on assessing not just technical skills but also consultative abilities, strategic thinking, and cultural fit. A well-prepared portfolio that showcases quantifiable achievements in relevant areas is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Global Distribution Systems (GDS): Proficiency with major GDS platforms (e.g., Amadeus, Sabre, Travelport) is essential for understanding fare structures, booking flows, and travel content.

• Online Booking Tools (OBT): Deep understanding of various OBTs (e.g., Cytric, Amex GBT Neo, SAP Concur) and their configuration capabilities for policy enforcement and user experience.

• CRM Systems: Experience with CRM platforms (e.g., Salesforce) for managing client relationships, tracking sales pipelines, and logging interactions.

• Project Management Software: Familiarity with tools like Asana, Trello, Jira, or Microsoft Project for managing onboarding projects and tracking deliverables.

Analytics & Reporting:

• Business Intelligence (BI) Tools: Experience with BI platforms (e.g., Tableau, Power BI) for creating dashboards, analyzing travel data, and generating insightful reports for clients.

• Reporting Software: Proficiency in using specific travel reporting tools to extract and interpret data related to spend, compliance, and program performance.

• Spreadsheet Software: Advanced skills in Microsoft Excel or Google Sheets for data manipulation, analysis, and financial modeling.

CRM & Automation:

• Workflow Automation Tools: Understanding of how automation can be applied to streamline client onboarding, reporting, or other operational processes.

• Integration Platforms: Familiarity with concepts of API integrations and how different systems (e.g., HRIS, ERP, OBTs) connect to enhance data flow and functionality.

📝 Enhancement Note: A strong grasp of the technology landscape in corporate travel is paramount. The ability to not only use these tools but also to understand how they integrate and optimize travel programs is key for a Solution Design Consultant.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving client needs, ensuring their travel programs are effective and their experience with FCM is positive.

• Innovation & Agility: Embracing new ideas, technologies, and approaches to continuously improve travel solutions and stay ahead of industry trends.

• Collaboration & Teamwork: Working effectively across departments (Sales, Account Management, Technology, Operations) to deliver seamless solutions and support.

• Data-Driven Excellence: Utilizing data to inform decisions, measure performance, and demonstrate the value of FCM's services.

• Integrity & Professionalism: Upholding high ethical standards in all client interactions and business dealings.

Collaboration Style:

• Cross-Functional Integration: Actively partners with sales to understand prospect needs during the sales cycle and with account management to ensure successful program implementation and ongoing optimization post-onboarding.

• Process Review Culture: Encourages open feedback loops to refine processes, share best practices, and collectively improve service delivery.

• Knowledge Sharing: Fosters an environment where insights, learnings, and innovative ideas are shared openly among team members to elevate collective expertise.

📝 Enhancement Note: Flight Centre's stated philosophy, "Our people. Our number one philosophy," suggests a strong internal focus. The emphasis on an "alternative mindset" and "doing things differently" points to a culture that values creativity, initiative, and a willingness to challenge conventional approaches within the travel industry.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Client Requirements: Navigating the diverse and often intricate needs of large, multi-national corporations in their travel programs.

• Technology Integration: Ensuring seamless integration of FCM's solutions with a client's existing technology stack and internal processes.

• Market Competition: Differentiating FCM's offerings in a highly competitive global travel management market.

• Adapting to Change: Keeping pace with rapid technological advancements, evolving travel policies, and changing global events that impact business travel.

Learning & Development Opportunities:

• Industry Certifications: Opportunities to pursue professional certifications in areas like Project Management (PMP, PRINCE2), Lean Six Sigma, or specialized travel technology.

• Global Exposure: Working with clients and colleagues across different regions, providing exposure to diverse business practices and market dynamics.

• Product & Technology Training: Continuous learning on FCM's evolving suite of products, services, and technology innovations.

• Mentorship Programs: Access to experienced leaders within Flight Centre Travel Group for guidance and career development.

📝 Enhancement Note: The role presents challenges that are typical of a senior consulting position, requiring continuous learning and adaptation. However, these challenges are balanced by significant growth opportunities within a large, global organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex multi-national corporate travel program you helped design or optimize. What were the key challenges, your solution, and the quantifiable results?" (Focus on demonstrating your process, problem-solving skills, and impact.)

• "How do you approach understanding the unique business needs of a prospective client in the corporate travel space?" (Highlight your consultative discovery process, questioning techniques, and ability to map needs to solutions.)

Company & Culture Questions:

• "Based on your research, what do you see as FCM's key differentiators in the corporate travel market, and how would you leverage them in your solution designs?" (Demonstrate your understanding of FCM's value proposition and how you align with it.)

• "How do you handle situations where a client's request falls outside of standard offerings or capabilities?" (Assess your ability to balance client needs with company capabilities and find creative solutions.)

Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio pieces as narratives – the client's initial problem, your strategic solution, the implementation journey, and the positive, measurable outcomes.

• Visual Aids: Use clean, professional slides or documents. Incorporate charts, graphs, and process maps to illustrate your points effectively.

• Conciseness: Be prepared to present key highlights efficiently, but also be ready to dive deeper into specific examples if asked.

• Client Focus: Always orient your presentation back to how your solutions benefited the client and FCM.

📝 Enhancement Note: Interview preparation should focus on showcasing your understanding of the corporate travel landscape, your consultative approach to solution design, and your ability to deliver measurable business value.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Flight Centre careers page.

• Tailor Your Resume: Customize your resume to highlight experience in corporate travel, solution design, MNC accounts, process optimization, and relevant technologies (GDS, OBTs, reporting tools). Use keywords from the job description.

• Prepare Your Portfolio: Curate a concise portfolio showcasing 2-3 strong case studies of your solution design and process optimization work, with a clear focus on quantifiable results.

• Research FCM: Thoroughly understand FCM's services, target market, company culture, and recent initiatives. Prepare specific examples of how your skills and experience align with their business objectives.

• Practice Presentation: Rehearse presenting your portfolio and answering common interview questions, particularly those related to strategic problem-solving and client management in the travel industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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