eCommerce User Experience (UX) Designer

📍 Job Overview

Job Title: eCommerce User Experience (UX) Designer

Company: thyssenkrupp Materials NA

Location: Southfield, Michigan, United States

Job Type: Full time

Category: UX/UI Design, eCommerce Operations

Date Posted: 2026-08-03

Experience Level: 3-5+ years

Remote Status: Hybrid (3 days/week in office)

🚀 Role Summary

• This role is pivotal in enhancing the B2B eCommerce user experience, focusing on digital transformation and customer journey optimization.

• The UX Designer will partner closely with the eCommerce Product Owner and cross-functional teams to drive improvements in usability, accessibility, engagement, and conversion rates.

• A strong emphasis will be placed on leveraging user research and data analytics to inform design decisions and support strategic business objectives.

• The position requires a deep understanding of B2B purchasing behaviors and the ability to translate complex requirements into intuitive digital interfaces.

📝 Enhancement Note: While this role is primarily UX/UI Design, its focus on eCommerce platforms, conversion rates, and user behavior within a B2B context positions it closely with Revenue Operations and Sales Operations functions. Success in this role requires a strong understanding of the sales funnel, customer lifecycle, and how digital interactions directly impact revenue and operational efficiency.

📈 Primary Responsibilities

• Design intuitive and user-centered experiences for a growing B2B eCommerce platform, ensuring seamless navigation and product discovery.

• Translate complex business requirements and industrial buying processes into engaging, easy-to-use digital shopping experiences that drive conversion.

• Create detailed wireframes, user flows, interaction models, and interactive prototypes to visualize and iterate on design solutions.

• Conduct comprehensive user research, including usability testing, interviews, surveys, and analytics reviews, to gather actionable insights.

• Leverage qualitative and quantitative data to identify pain points and opportunities for improving customer experiences and optimizing conversion paths.

• Collaborate effectively with developers, product owners, marketing, sales, and business stakeholders to ensure design solutions are technically feasible and aligned with business goals.

• Actively participate in design reviews, brainstorming sessions, and cross-functional workshops to foster innovation and ensure design consistency.

• Monitor key performance indicators (KPIs), customer behavior patterns, and site performance metrics to identify areas for UX optimization.

• Plan, execute, and analyze A/B testing initiatives to validate design hypotheses and drive measurable improvements in engagement and conversion rates.

• Ensure all design solutions adhere to WCAG accessibility standards and best practices, promoting inclusivity for all users.

• Contribute significantly to digital and brand transformation projects, directly shaping the future of the company's online customer experience.

📝 Enhancement Note: The responsibilities highlight a strong connection to revenue generation through conversion optimization and customer retention via improved user experience. The emphasis on A/B testing and KPI monitoring aligns with core Revenue Operations principles of data-driven decision-making and performance measurement.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), UX Design, or a closely related field.

Experience: 3–5+ years of professional UX/UI design experience, with a demonstrated focus on B2B eCommerce platforms.

Required Skills:

• Proven hands-on experience designing for B2B eCommerce platforms, understanding complex purchasing journeys, large product catalogs, and industrial/commercial buying experiences.

• Expertise in creating wireframes, interactive prototypes, user flows, and interaction models that clearly articulate design concepts.

• Proficient in conducting user research methodologies, including usability testing, user interviews, surveys, and analyzing website analytics.

• Ability to translate qualitative and quantitative insights into actionable design improvements that enhance customer experience and drive conversion rates.

• Strong portfolio showcasing successful B2B eCommerce UX projects, including examples of wireframes, prototypes, and customer journey designs.

• Excellent collaboration and communication skills, with the ability to effectively partner with business stakeholders, product teams, and development teams. Preferred Skills:

• Experience working within manufacturing, industrial, distribution, wholesale, or other B2B-centric industries.

• Proficiency with leading design and prototyping tools such as Figma, Adobe XD, or Sketch.

• Familiarity with front-end development technologies, including HTML, CSS, and JavaScript, to better understand design implementation constraints.

• Knowledge of Web Content Accessibility Guidelines (WCAG) standards and best practices for ensuring inclusive design.

📝 Enhancement Note: The requirement for a strong portfolio specifically showcasing B2B eCommerce UX work is critical. Candidates should be prepared to demonstrate their understanding of the unique challenges and opportunities within industrial B2B sales cycles, not just general consumer UX.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 detailed case studies focused on B2B eCommerce projects, highlighting the problem, your design process, and quantifiable outcomes.

• Include examples of wireframes, user flows, and interactive prototypes that demonstrate your ability to map complex user journeys.

• Present evidence of user research and usability testing, explaining how insights directly influenced design decisions and led to improvements.

• Demonstrate how your designs contributed to key business metrics such as conversion rates, average order value (AOV), or customer satisfaction.

• Clearly articulate your role and contributions within each project, especially in collaborative environments. Process Documentation:

• Document your approach to user research, detailing how you gather insights and translate them into design requirements.

• Outline your process for creating wireframes, prototypes, and user flows, emphasizing iterative design and feedback loops.

• Explain your methodology for conducting usability testing, including test planning, execution, and analysis of results.

• Detail your experience with A/B testing, including hypothesis generation, test design, and interpretation of results for optimization.

• Provide examples of how you ensure accessibility standards are integrated throughout your design process.

📝 Enhancement Note: For this role, a portfolio is not just a collection of work but a demonstration of a structured, data-informed design process specifically applied to complex B2B eCommerce scenarios. The ability to articulate the ROI of design decisions will be highly valued.

💵 Compensation & Benefits

Salary Range: $82,500 - $100,000+ per year (Based on Experience) + Performance Incentive Compensation.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance plans.

• Life Insurance and Disability coverage for added security.

• Voluntary Wellness Programs to support employee well-being.

• 401(k) or RRSP programs with a generous Company Match to aid in retirement savings.

• Paid Vacation and Holidays for work-life balance.

• Tuition Reimbursement to support continuous learning and professional development.

• Additional benefits may be available depending on specific job, country, union role, and/or company segment.

Working Hours: Standard full-time position, likely around 40 hours per week, with a hybrid work arrangement requiring at least 3 days per week in the Southfield office. Flexibility may be afforded based on project needs and team collaboration requirements, but adherence to core business hours is expected.

📝 Enhancement Note: The salary range is estimated based on the provided minimum ($82,500) and typical market rates for a UX Designer with 3-5+ years of experience in a hybrid role in the Southfield, MI area. The addition of a performance incentive suggests a focus on measurable outcomes, aligning with the role's emphasis on conversion and business results, a common practice in operations-adjacent roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: thyssenkrupp Materials NA operates within the materials distribution and services sector, serving a wide range of industrial clients. This context means the company deals with complex supply chains, large B2B transactions, and a customer base that prioritizes reliability, efficiency, and technical expertise.

Company Size: As part of the global thyssenkrupp group, thyssenkrupp Materials NA is a significant enterprise. This size implies established processes, potential for cross-functional collaboration across various departments, and opportunities to impact large-scale digital initiatives. For operations professionals, this means working within a structured environment that values process and data.

Founded: thyssenkrupp AG was founded in 1811, with thyssenkrupp Materials NA being a key division. This long history suggests a company with deep industry roots, a commitment to long-term strategy, and a culture that balances tradition with innovation, particularly in its digital transformation efforts.

Team Structure:

• The UX Designer will be part of the eCommerce team, likely reporting to an eCommerce Product Owner or a Digital Product Manager.

• This team will collaborate closely with Product Management, IT/Development, Marketing, Sales, and Customer Service departments to ensure a cohesive digital customer experience.

• The structure supports a hybrid work model, emphasizing asynchronous communication and focused in-office collaboration days. Methodology:

• A data-driven approach is central, with a focus on user research, A/B testing, and KPI monitoring to guide design and business decisions.

• Emphasis on user-centered design principles to create intuitive and efficient digital experiences for B2B customers.

• Agile methodologies are likely employed for iterative development and continuous improvement of the eCommerce platform.

Company Website: https://www.thyssenkrupp-materials-na.com/en

📝 Enhancement Note: The company's industrial B2B focus is crucial. UX designers here must understand that their "users" are often procurement professionals, engineers, or production managers, whose buying decisions are driven by factors like product specifications, reliability, delivery times, and pricing structures, rather than impulse. This requires a different design approach than B2C eCommerce.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level position within the UX/Digital Design discipline, specifically focused on eCommerce. It's a crucial role for driving digital transformation and directly impacting customer acquisition and retention within the B2B sales cycle. The UX Designer acts as a bridge between user needs and business objectives, a key function in modern operations.

Reporting Structure: The position reports to the eCommerce Product Owner, indicating a close working relationship with product strategy and roadmap development. This direct line of communication allows for significant influence on the direction of the eCommerce platform.

Operations Impact: The UX Designer's work directly influences the efficiency and effectiveness of the eCommerce sales channel. By improving user experience, they aim to increase online sales conversion rates, reduce customer support inquiries related to website usability, enhance customer satisfaction, and ultimately contribute to revenue growth and operational efficiency for the sales and marketing departments.

Growth Opportunities:

• Specialization: Deepen expertise in B2B eCommerce UX, potentially leading to Senior UX Designer or Lead UX Designer roles within the digital product team.

• Leadership: Transition into Product Management roles, leveraging UX expertise to define product strategy and roadmaps, or move into management roles overseeing UX/UI teams.

• Cross-functional Development: Gain broader exposure to sales operations, marketing operations, and broader digital transformation initiatives, opening doors to roles in GTM strategy or digital product leadership.

• Skill Enhancement: Opportunities for training in advanced UX research techniques, new design tools, accessibility standards, and potentially front-end development fundamentals.

📝 Enhancement Note: This role offers a unique opportunity to combine design expertise with a deep understanding of operational efficiency and revenue generation within a B2B context. Growth often involves moving into roles that have direct P&L responsibility or strategic GTM influence.

🌐 Work Environment

Office Type: The role is based in Southfield, MI, with a hybrid work arrangement. This suggests a modern office environment designed to facilitate collaboration on designated in-office days, with technology in place to support seamless remote work on other days.

Office Location(s): Southfield, Michigan, USA. The specific address is W 11 Mile Rd. Candidates are required to live within approximately 30 miles of this location to ensure feasibility for the 3-day-in-office requirement.

Workspace Context:

• The hybrid model fosters flexibility, allowing for focused work at home and collaborative sessions in the office.

• The office environment is expected to be equipped with standard business technology, potentially including collaboration tools, meeting rooms with A/V capabilities, and access to necessary hardware and software.

• Opportunities for direct interaction with product owners, developers, marketing, and sales teams will be present during in-office days, promoting a dynamic and communicative work atmosphere.

Work Schedule: A standard full-time work schedule is anticipated, likely aligning with typical US business hours (e.g., 9 AM to 5 PM EST), with at least three days per week spent in the Southfield office. The hybrid nature allows for some flexibility in managing personal and professional commitments, though core collaboration hours will need to be observed.

📝 Enhancement Note: The hybrid requirement and proximity mandate are crucial for candidates to consider. Success in this role relies heavily on effective communication and collaboration, which the hybrid model aims to balance with individual focus time.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial screening to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Design Challenge: Candidates will be asked to present their portfolio, focusing on B2B eCommerce case studies. A practical design challenge or a take-home assignment may be given to evaluate problem-solving skills, design process, and ability to meet specific requirements.

• Hiring Manager Interview: A discussion with the hiring manager (likely the eCommerce Product Owner or a Digital Product Manager) to delve deeper into experience, technical skills, and strategic thinking related to UX and eCommerce.

• Cross-functional Interviews: Interviews with key stakeholders from development, marketing, or sales teams to assess collaboration abilities and understanding of business context.

• Final Interview: Potentially a final interview with a senior leader to confirm cultural alignment and overall suitability for the role and company.

Portfolio Review Tips:

• B2B Focus: Clearly articulate the business problem, target user personas (e.g., procurement managers, engineers), and how your design solutions addressed specific B2B needs (e.g., bulk ordering, complex configurations, technical specifications).

• Process Over Polish: While visual design is important, emphasize your UX process: research, ideation, prototyping, testing, and iteration. Explain why you made certain design decisions.

• Quantifiable Results: Where possible, present metrics demonstrating the impact of your designs (e.g., increase in conversion rate, reduction in bounce rate, improved task completion time). If direct metrics aren't available, discuss expected outcomes based on user feedback or industry benchmarks.

• Storytelling: Frame your case studies as narratives. Start with the challenge, describe your approach, explain your solutions, and conclude with the results and lessons learned.

• Conciseness: Be prepared to walk through your portfolio efficiently, highlighting the most relevant projects for this specific role.

Challenge Preparation:

• Anticipate a design challenge that might involve optimizing a specific feature of a B2B eCommerce site or designing a solution for a common B2B purchasing scenario.

• Practice articulating your thought process clearly and concisely, explaining your assumptions and design rationale.

• Be ready to discuss how you would incorporate user research and data analytics into solving the challenge.

📝 Enhancement Note: The emphasis on B2B eCommerce in the portfolio review is paramount. Candidates should tailor their presentation to showcase experience with industrial clients, complex product catalogs, and B2B-specific user journeys rather than generic consumer-focused designs.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Adobe XD, Sketch (candidates with experience in at least one are required; familiarity with others is a plus). These tools are essential for creating wireframes, interactive prototypes, and high-fidelity mockups.

• User Research & Analytics: Tools like Google Analytics, Hotjar, UserTesting.com, or similar platforms for analyzing user behavior, conducting usability tests, and gathering qualitative feedback.

• Collaboration & Project Management: Tools such as Jira, Confluence, Asana, or Trello for managing design tasks, collaborating with development teams, and tracking project progress within an Agile framework.

Analytics & Reporting:

• Web Analytics: Google Analytics or similar platforms for tracking website traffic, user behavior, conversion funnels, and campaign performance.

• Data Visualization: Experience with tools that can help visualize user data and KPIs, potentially including features within analytics platforms or dedicated BI tools.

CRM & Automation:

• CRM Integration: While not a direct CRM role, understanding how UX designs integrate with CRM systems (e.g., Salesforce, SAP CRM) to provide a seamless customer journey (e.g., lead capture, customer data display) is beneficial.

• CMS & eCommerce Platforms: Familiarity with Content Management Systems (CMS) or specific eCommerce platforms (e.g., SAP Commerce Cloud, Adobe Commerce/Magento, Shopify Plus) that power the B2B website.

📝 Enhancement Note: Proficiency in Figma or Adobe XD is highly expected. Understanding how UX designs translate into functional eCommerce platforms and integrate with backend systems (like CRM or ERP) is a significant advantage for this role, bridging design with operational realities.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of B2B customers, ensuring their online experience is efficient and effective.

• Data-Driven Decision Making: Relying on user research, analytics, and testing results to inform design choices and measure impact, mirroring a core operations principle.

• Collaboration & Transparency: Working openly with cross-functional teams (Product, Development, Sales, Marketing) to achieve shared goals and ensure alignment.

• Continuous Improvement: A mindset of constantly seeking ways to optimize processes, enhance user experiences, and drive business results through iterative design and testing.

• Innovation: Embracing new technologies and methodologies to stay ahead in the evolving digital landscape and support the company's digital transformation.

Collaboration Style:

• Cross-functional Integration: The UX Designer will be embedded within a team that works closely with Product Owners, Developers, Marketing, and Sales teams. This involves regular communication, participation in team meetings, and collaborative problem-solving.

• Feedback Culture: An environment where constructive feedback is welcomed and exchanged regularly, both within the design team and with stakeholders, to refine designs and improve outcomes.

• Agile Methodologies: Collaboration likely follows Agile principles, with an emphasis on iterative development, sprint reviews, and adaptability to changing project requirements.

📝 Enhancement Note: The values emphasize a blend of design excellence and business acumen, crucial for operations-adjacent roles. The ability to collaborate effectively across diverse teams and embrace a data-driven, continuous improvement mindset is key to success in this role and within the broader operations function.

⚡ Challenges & Growth Opportunities

Challenges:

• B2B Complexity: Navigating the intricate purchasing processes, diverse user roles (e.g., buyer, approver, technical user), and extensive product catalogs inherent in B2B eCommerce.

• Balancing Stakeholder Needs: Effectively managing competing priorities and requirements from various departments (Sales, Marketing, IT, Operations) while advocating for the user.

• Driving Adoption: Encouraging internal teams and external customers to adopt new digital tools and processes, overcoming resistance to change.

• Measuring ROI: Clearly demonstrating the tangible business impact (revenue, efficiency, customer satisfaction) of UX design initiatives in a B2B context.

Learning & Development Opportunities:

• Advanced UX Research & Testing: Deepening skills in qualitative and quantitative research methodologies, including advanced usability testing techniques and data analysis.

• B2B eCommerce Specialization: Gaining in-depth knowledge of best practices, emerging trends, and platform-specific nuances within the industrial B2B eCommerce sector.

• Digital Transformation Exposure: Participating in broader company-wide digital transformation projects, understanding their strategic implications and contributing UX expertise.

• Product Management Fundamentals: Developing a stronger understanding of product strategy, roadmap planning, and agile product development processes.

📝 Enhancement Note: The challenges highlight the need for strong analytical skills, strategic thinking, and effective change management, all critical components of successful operations professionals. Growth opportunities are geared towards deepening specialized expertise and expanding into broader business strategy roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature for a B2B eCommerce platform. How do you incorporate user research and business requirements?" (Focus on your structured methodology, user advocacy, and how you align design with business goals.)

• "How would you approach improving the checkout process for a B2B customer who needs to handle complex shipping arrangements and multiple payment options?" (Demonstrate problem-solving skills, user empathy, and an understanding of B2B transaction complexities.)

• "Tell me about a time you used data analytics or user feedback to significantly improve a digital product's performance. What were the results?" (Prepare a STAR method example that highlights your analytical skills and ability to drive measurable outcomes.) Company & Culture Questions:

• "What do you know about thyssenkrupp Materials NA and the industrial B2B eCommerce landscape?" (Research the company, its products, its market position, and common challenges in industrial B2B sales.)

• "How do you see your role contributing to our digital and brand transformation initiatives?" (Align your UX skills with the company's stated strategic goals.)

• "Describe your experience working in a hybrid environment. How do you ensure effective collaboration with remote and in-office team members?" (Highlight communication strategies, use of collaboration tools, and proactive engagement.) Portfolio Presentation Strategy:

• Start with the "Why": Begin each case study by clearly stating the business problem or user challenge you aimed to solve.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your design process and solutions.

• Emphasize Impact: Quantify results whenever possible. If direct metrics are unavailable, discuss the intended impact and how success would be measured.

• Be Ready for Deep Dives: Expect questions about specific design choices, trade-offs you made, and how you handled feedback or disagreements.

• Tailor to B2B: Continuously connect your design decisions back to the unique context of B2B eCommerce and industrial customers.

📝 Enhancement Note: Preparing specific examples that showcase your understanding of B2B eCommerce nuances—such as handling large order volumes, complex product configurations, or integration with procurement systems—will significantly differentiate your application.

📌 Application Steps

To apply for this eCommerce User Experience (UX) Designer position:

• Submit your application through the provided Workday job portal link.

• Portfolio Customization: Ensure your portfolio prominently features B2B eCommerce case studies. Tailor your presentation to highlight projects that demonstrate your understanding of industrial buying processes, complex user journeys, and conversion optimization within a B2B context.

• Resume Optimization: Update your resume to emphasize keywords relevant to B2B UX design, eCommerce, user research, prototyping, and analytics. Quantify achievements with metrics wherever possible, focusing on contributions to business objectives like conversion rates or user satisfaction.

• Interview Preparation: Practice articulating your design process and presenting your portfolio with a focus on B2B eCommerce challenges and solutions. Prepare specific examples for behavioral and situational interview questions, particularly those related to collaboration and data-driven decision-making.

• Company Research: Thoroughly research thyssenkrupp Materials NA, its industry position, and its digital transformation goals. Understand the specific challenges and opportunities within industrial B2B eCommerce to demonstrate your strategic thinking and alignment with the company's vision.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.