Do Not Apply - Graphic Designer (focused on marketing) 6/23/2026, 7:21:33 AM

📍 Job Overview

Job Title: Senior Product Designer, Patient Matching

Company: BuiltIn Integration Sandbox

Location: Alaska, United States

Job Type: Full-Time

Category: Product Design / UX/UI Design

Date Posted: June 23, 2026

Experience Level: Mid-Senior Level (5-8 years)

Remote Status: Remote OK (with office options in NYC and SF)

🚀 Role Summary

• This role focuses on enhancing the patient experience for finding mental healthcare providers, directly impacting accessibility and affordability.

• Responsibilities include end-to-end product design, from user research and concept testing to visual design and prototyping.

• You will contribute to the evolution of a proprietary design system (Helix) and play a key role in shaping a world-class startup design team.

• The position requires strong collaboration with product managers, engineers, and user researchers in a fast-paced, mission-driven environment.

📝 Enhancement Note: The job title and description clearly indicate a Product Design role with a specific focus on the "Patient Matching" team. Given the company's mission in mental healthcare and the emphasis on user experience for patients seeking therapists, this role is positioned within the broader "Customer Experience" or "User Experience" operations, aiming to optimize the patient journey and drive adoption of Headway's platform. The remote status is noted as "Remote OK" with specific office options, which is crucial for candidates to understand.

📈 Primary Responsibilities

• Lead the design process for patient-facing features, focusing on intuitive and effective therapist matching experiences.

• Conduct user research, usability testing, and analysis to gather insights and validate design solutions.

• Develop wireframes, mockups, prototypes, and high-fidelity visual designs for new product features and improvements.

• Collaborate daily with product managers and engineers using Figma to iterate on designs and ensure seamless implementation.

• Contribute to the ongoing development and refinement of Headway's design system, "Helix," ensuring consistency and scalability across the platform.

• Actively participate in design critiques, providing and receiving constructive feedback to elevate design quality and team standards.

• Help foster a positive and productive design team culture, contributing to processes, foundational elements, and team growth.

• Translate complex user needs and business requirements into elegant and practical design solutions that align with Headway's mission.

📝 Enhancement Note: The primary responsibilities are aligned with a senior product designer role, emphasizing user-centric design, cross-functional collaboration, and contributions to design systems. The focus on "patient matching" and the company's mission in mental healthcare are key differentiators for this role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating expertise in user-centered design principles is paramount.

Experience: 5-8 years of experience as a Product Designer, with demonstrated success in delivering consumer-facing digital experiences.

Required Skills:

• Proven experience in interaction design, prototyping, and visual design.

• Proficiency with design tools, specifically Figma, for daily collaboration and iteration.

• Experience working with user researchers to conduct concept testing and gather user feedback.

• Ability to translate complex problems into innovative and user-friendly design solutions.

• A strong portfolio showcasing a diverse range of consumer-facing projects and a clear understanding of design processes.

• Deep understanding of user-centered design principles and methodologies.

• Enthusiasm for working in an early-stage product development environment and setting product vision. Preferred Skills:

• Experience designing for mobile web platforms.

• Familiarity with contributing to or evolving design systems (e.g., Helix).

• Experience in the healthcare technology sector or with mission-driven startups.

• Strong communication and presentation skills for articulating design decisions to stakeholders.

• A passion for improving mental healthcare access and affordability.

📝 Enhancement Note: The experience requirement is clearly stated as 5-8 years. The emphasis on a "strong portfolio showcasing a diverse range of projects" is a critical requirement for senior design roles. The mention of Figma and user research highlights the practical tools and methodologies expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 consumer-facing projects that demonstrate end-to-end product design thinking.

• Clearly articulate your role and contributions within each project, especially in collaborative settings.

• Highlight projects that involved user research, problem definition, ideation, prototyping, and iteration.

• Include examples of interaction design, visual design, and prototyping work, ideally with links to live products or detailed case studies.

• Demonstrate experience with user testing and how feedback influenced design decisions. Process Documentation:

• For each portfolio project, briefly outline the design process followed, including discovery, research, design, and testing phases.

• Explain how you leveraged user insights and data to inform your design choices and optimize the user experience.

• Detail your experience with Figma and any other design tools used for workflow management and collaboration.

• Showcase how your designs contributed to specific user outcomes or business objectives, ideally with quantifiable results.

📝 Enhancement Note: The requirement for a "strong portfolio showcasing a diverse range of projects" is explicitly stated. This section infers that the portfolio should highlight end-to-end design processes, user-centricity, and collaboration, which are standard expectations for senior product designers.

💵 Compensation & Benefits

Salary Range: The provided salary target is $200,000 per year for the Senior Product Designer, Patient Matching role. This is a fixed salary target, not a range.

Benefits:

• Equity Compensation

• Medical, Dental, and Vision coverage

• Health Savings Account (HSA) / Flexible Spending Account (FSA)

• 401K retirement plan

• Work-from-Home Stipend

• Therapy Reimbursement

• 16-week parental leave for eligible employees

• Carrot Fertility annual reimbursement and membership

• 13 paid holidays annually, plus a holiday break between December 25th and December 31st

• Flexible Paid Time Off (PTO)

• Employee Assistance Program (EAP)

• Training and professional development opportunities

Working Hours: While not explicitly stated, the standard for full-time roles is typically 40 hours per week. The company offers flexible PTO and a remote work environment, suggesting potential for flexibility within the work schedule.

📝 Enhancement Note: The salary is explicitly stated as a target of $200,000. The benefits package is comprehensive and typical for a Series D startup, with specific mentions of mental health support and professional development, aligning with the company's mission.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Mental Health Tech. Headway operates at the intersection of technology and healthcare, aiming to disrupt the traditional mental health system by improving access and affordability through its platform.

Company Size: Series D company with over $325m in funding, indicating significant growth and a substantial employee base, likely ranging from 200-500+ employees based on typical Series D funding stages.

Founded: 2019. This means Headway is a relatively young but rapidly scaling company, offering an environment where processes are still being refined and there's significant opportunity for impact.

Team Structure:

• The role is within the "patient matching team," suggesting a specialized, cross-functional group focused on a core aspect of the user journey.

• This team likely includes product managers, engineers, user researchers, and designers, working collaboratively.

• As a Senior Product Designer, you will be expected to contribute to the overall design team culture and foundation, implying a growing design function within the company. Methodology:

• Headway utilizes a software-enabled approach to build a national network of providers and improve patient access.

• Design processes involve daily collaboration in Figma, weekly user testing, and contributions to a design system (Helix).

• The company's mission-driven culture emphasizes impact and solving significant problems in mental healthcare.

Company Website: https://www.findheadway.com/ (Inferred from context, though not directly provided in input)

📝 Enhancement Note: The company's mission, founding date, funding stage (Series D), and industry are crucial context for understanding the environment. The emphasis on a "mission-driven" culture and the "growing design function" suggests an opportunity for individuals to shape processes and contribute significantly.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a significant level of autonomy and responsibility. The role is expected to contribute to "setting the experience north star" and evolving the product vision, moving beyond execution to strategic influence within the patient matching domain.

Reporting Structure: The role will collaborate closely with a cross-functional team, likely reporting into a Design Lead or Head of Product/Design. The emphasis on contributing to "team culture, process, foundation" suggests this role will influence the growth and direction of the design function itself.

Operations Impact: The primary impact is on making mental healthcare more accessible and affordable by improving how patients find therapists. Success in this role directly contributes to patient acquisition, engagement, and overall platform usability, which are critical operational metrics for a health tech company.

Growth Opportunities:

• Skill Development: Opportunity to deepen expertise in user-centered design, interaction design, and contribute to a sophisticated design system (Helix). Exposure to mobile web design and advanced prototyping techniques.

• Leadership Potential: As a senior member, there's potential to mentor junior designers, lead design initiatives within the patient matching team, and influence design strategy as the company scales.

• Career Progression: Potential advancement to Lead Product Designer, Design Manager, or specialization in UX Strategy, depending on individual career aspirations and company growth. The company's Series D status suggests ample room for internal mobility and advancement.

📝 Enhancement Note: The "Senior" title implies a level of strategic contribution beyond just task execution. The growth opportunities are framed around both technical skill enhancement and potential leadership within the growing design team and the company's overall operations.

🌐 Work Environment

Office Type: Headway offers a hybrid work model. Employees work remotely across the US, with the option to work from physical offices located in New York City and San Francisco. This provides flexibility for remote employees while offering collaborative spaces for those who prefer or need them.

Office Location(s): New York City, NY and San Francisco, CA. These are major tech hubs, suggesting a vibrant professional environment for those who choose to utilize the office spaces.

Workspace Context:

• Remote Flexibility: The primary mode is remote, allowing for a flexible work-life balance and the ability to work from anywhere within the US.

• Collaborative Tools: Daily collaboration heavily relies on Figma, indicating a digital-first, highly interactive design workflow.

• Team Interaction: While remote, the emphasis on daily and weekly collaboration with cross-functional partners (product, engineering, research) ensures continuous interaction and teamwork. The option to use physical offices can facilitate in-person collaboration and team building.

Work Schedule: A standard 40-hour work week is typical for full-time roles. The inclusion of "Flexible PTO" suggests a culture that values work-life balance and allows employees to manage their time effectively, provided project deadlines and collaborative needs are met.

📝 Enhancement Note: The hybrid nature of the work environment, with remote being the primary option and physical offices available, is a key aspect. The collaboration tools mentioned (Figma) are central to the day-to-day workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and portfolios for basic qualifications and cultural fit.

• Portfolio Review & Design Challenge: Expect a deep dive into your portfolio. You may be asked to present a past project in detail, explaining your process, decisions, and outcomes. A design challenge, potentially focused on a problem related to patient matching or therapist discovery, could be administered.

• Cross-functional Interviews: Interviews with product managers, engineers, and user researchers to assess collaboration skills, technical understanding, and alignment with team workflows.

• Hiring Manager Interview: A final interview with the hiring manager to discuss overall fit, career aspirations, and confirm alignment with the team's goals and company culture.

Portfolio Review Tips:

• Storytelling: Structure your portfolio presentations as compelling narratives. Clearly outline the problem, your process, your specific contributions, the challenges faced, and the impact of your solutions.

• Process Emphasis: Detail your design process, highlighting how you used research, user feedback, and iteration to arrive at your final designs. Show your thinking, not just the final polished screens.

• Tool Proficiency: Be ready to discuss your experience with Figma, prototyping tools, and any design system contributions you've made.

• Mission Alignment: Articulate why Headway's mission resonates with you and how your design skills can contribute to solving the challenges in mental healthcare access.

Challenge Preparation:

• Familiarize yourself with common user experience design challenges related to health tech, patient journeys, and provider networks.

• Practice articulating design decisions concisely and justifying them with user-centered principles and business objectives.

• Be prepared to think aloud and demonstrate your problem-solving approach under time constraints.

📝 Enhancement Note: The emphasis on portfolio review and a potential design challenge is standard for product design roles. The advice focuses on demonstrating process, storytelling, and mission alignment, which are crucial for this specific company and role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as the primary tool for daily collaboration, prototyping, and visual design. Proficiency is essential.

• Prototyping Tools: While Figma has robust prototyping capabilities, candidates may also have experience with other tools like InVision, ProtoPie, or Adobe XD.

• User Research Tools: Experience with tools used for usability testing, surveys, and user interviews (e.g., UserTesting.com, SurveyMonkey, Lookback, Maze).

Analytics & Reporting:

• While not explicitly listed for the designer, understanding how to interpret user analytics (e.g., from tools like Google Analytics, Amplitude, Mixpanel) to inform design decisions is highly beneficial. CRM & Automation:

• Not directly relevant to the designer's core toolset, but awareness of how design impacts user acquisition and engagement funnels driven by CRM and marketing automation is a plus.

📝 Enhancement Note: Figma is highlighted as the core design tool. The mention of "Helix design system" implies familiarity with design system principles and potentially tools for managing them, though the specific tool isn't named.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to Headway's mission of making mental healthcare accessible and affordable. This should be a core motivator for candidates.

• User-Centricity: A deep focus on understanding and serving the needs of both patients and providers.

• Collaboration: Emphasis on teamwork, open communication, and shared ownership across cross-functional teams.

• Innovation & Impact: A culture that encourages creative problem-solving and driving meaningful change in the healthcare industry.

• Craftsmanship: A commitment to high standards of design quality, detail, and execution.

Collaboration Style:

• Cross-functional Integration: Designers work intimately with Product Managers and Engineers, participating in daily stand-ups and iterative development cycles.

• Feedback Loop: A culture of constructive critique and feedback is encouraged to elevate design quality and foster learning.

• Data-Informed: Collaboration includes working with user researchers and potentially product analysts to ensure designs are informed by data and user insights.

📝 Enhancement Note: The company explicitly states a commitment to diversity and inclusion. The mission is central to the culture, and collaboration is highlighted as a key component of their operational approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Design System: As Headway grows, contributing to and scaling the "Helix" design system requires careful planning and execution to maintain consistency and efficiency.

• Balancing User Needs and Business Goals: Effectively translating complex mental health needs into accessible and affordable solutions within a startup's growth trajectory.

• Remote Collaboration: Maintaining strong team cohesion and effective communication within a distributed, remote-first team environment.

• Healthcare Complexity: Navigating the nuances and regulations of the healthcare industry while designing user-friendly experiences.

Learning & Development Opportunities:

• Design System Expertise: Deepen knowledge and contribution to a growing design system.

• Cross-functional Acumen: Gain broader experience working with product and engineering teams in a fast-paced startup.

• Industry Impact: Contribute directly to solving significant problems in mental healthcare, offering a sense of purpose and impact.

• Professional Development: Access to training and professional development resources provided by the company.

📝 Enhancement Note: The challenges are framed around growth, scaling, and the unique aspects of the healthcare industry, offering opportunities for skill development in these areas.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing user needs or stakeholder requirements. How did you approach it, and what was the outcome?" (Focus on your process, communication, and decision-making.)

• "How would you approach designing a feature to help a user find a therapist who specializes in a specific niche condition, considering privacy and trust?" (Demonstrate your problem-solving and empathy for the user.)

• "Walk us through a project in your portfolio where you significantly improved a user experience. What was the problem, your solution, and the impact?" (Be ready to present your best case study.) Company & Culture Questions:

• "What excites you about Headway's mission, and how do you see your role contributing to it?" (Connect your passion to their purpose.)

• "How do you approach collaboration with product managers and engineers, especially in a remote setting?" (Highlight your teamwork and communication skills.)

• "Describe your experience with design systems. What makes a design system effective?" (Show your understanding of scalability and consistency.) Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 projects that best showcase your skills, process, and impact, particularly those with consumer-facing elements.

• Focus on the "Why" and "How": Clearly articulate the problem you were solving, your design process, your specific contributions, and the measurable outcomes.

• Showcase Figma Skills: Be ready to discuss your use of Figma for wireframing, prototyping, and collaboration. Mention any contributions to design systems.

• Be Concise and Engaging: Practice your presentation to be clear, engaging, and within the allotted time. Prepare for questions about your decisions and challenges.

📝 Enhancement Note: The interview preparation advice is tailored to the role's emphasis on product design, collaboration, mission alignment, and portfolio demonstration.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Greenhouse.

• Curate Your Portfolio: Select 2-3 of your strongest consumer-facing product design projects. Ensure they clearly demonstrate your end-to-end design process, problem-solving skills, and impact. Prioritize projects that showcase collaboration and your proficiency with Figma.

• Optimize Your Resume: Highlight your 5-8 years of product design experience, specific achievements in interaction design, prototyping, and visual design. Use keywords like "Figma," "user research," "design systems," and "consumer-facing experiences." Quantify your impact where possible.

• Prepare Your Presentation: Practice walking through your chosen portfolio projects. Be ready to explain the problem, your process, your specific contributions, the tools used (especially Figma), and the results. Anticipate questions about your design decisions and how you handle feedback.

• Research Headway: Understand their mission to improve mental healthcare access and affordability. Familiarize yourself with their product and target audience. Be prepared to articulate why this mission resonates with you.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.