Design the UX Behind a Connected Digital Ecosystem

📍 Job Overview

Job Title: Senior UX Specialist - Digital - Connected Solutions

Company: VELUX

Location: Østbirk, Denmark

Job Type: FULL_TIME

Category: User Experience (UX) Design / Digital Product Design

Date Posted: May 07, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Design and evolve scalable UX principles and interaction models for a complex, connected digital ecosystem encompassing physical products, cloud platforms, and mobile applications.

• Drive the modernization and elevation of customer experiences across VELUX's expanding digital and connected product portfolio.

• Define and implement information architecture, navigation models, and cross-platform interaction patterns for unified multi-device user journeys.

• Collaborate closely with product managers, developers, and platform architects to ensure seamless integration between hardware, software, and cloud services.

• Leverage user research, usability testing, and rapid prototyping to validate concepts and support MVP development.

📝 Enhancement Note: This role is distinctly positioned as a "Senior UX Specialist - Digital - Connected Solutions," indicating a focus on the intricate interplay between physical products and their digital counterparts. The emphasis on "connected digital ecosystem" and the explicit statement that "this is not a traditional app or website UX role" highlights the need for candidates with systems thinking and direct experience in IoT or hardware-software integrated environments, rather than solely digital interface design.

📈 Primary Responsibilities

• Define and evolve scalable UX frameworks, interaction models, and design systems across a connected ecosystem of physical products, cloud platforms, and mobile applications.

• Establish and maintain information architecture, navigation models, and cross-device interaction patterns to ensure cohesive user journeys.

• Collaborate with UX Lead Architect, product managers, developers, and platform architects to translate business requirements into intuitive and scalable user experiences.

• Conduct user research and usability testing to gather insights, validate design concepts, and inform iterative improvements.

• Facilitate UX workshops and collaborative sessions with cross-functional teams to foster alignment and drive design innovation.

• Support rapid prototyping, concept validation, and Minimum Viable Product (MVP) development cycles.

• Ensure UX consistency and quality across the broader ecosystem, including embedded interfaces, mobile apps, and cloud services.

• Integrate UX considerations early in platform and product development decisions, balancing customer needs, technical feasibility, scalability, and business goals.

• Explore and propose opportunities to leverage AI-supported workflows to accelerate design, prototyping, and validation processes.

• Develop and maintain UX standards to guide both internal teams and external partners working within the VELUX ecosystem.

📝 Enhancement Note: The responsibilities clearly indicate a strategic and hands-on role focused on building and maintaining consistency within a complex, multi-faceted digital and physical product ecosystem. The emphasis on "scalability," "reusable UX frameworks," and "design systems" points towards a need for a candidate who can think at an architectural level while also executing detailed design tasks. The inclusion of AI-supported workflows suggests a forward-thinking approach to design processes.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), UX Design, Industrial Design, Computer Science, or a related field, or equivalent practical experience.

Experience: 5-10 years of professional experience in UX design, with a significant focus on connected products, IoT ecosystems, or complex digital platforms beyond traditional web or mobile applications.

Required Skills:

• Proven experience in designing user experiences for connected physical products, IoT ecosystems, or smart devices.

• Strong systems thinking capabilities and the ability to simplify complex user experiences across hardware, software, and cloud services.

• Expertise in information architecture, interaction design, and workflow optimization for multi-device and cross-platform environments.

• Proficiency with modern UX and prototyping tools, specifically Figma.

• Demonstrated experience in conducting user research and usability testing to inform design decisions.

• Experience in developing and maintaining design systems and responsive design principles.

• Excellent stakeholder communication and collaboration skills, with the ability to work effectively with engineering, product, and business teams.

• Understanding of accessibility principles and standards.

Preferred Skills:

• Experience with enterprise SaaS platforms or complex digital platforms.

• Familiarity with cloud platforms, operational workflows, embedded interfaces, or data-heavy interfaces.

• Understanding of front-end technologies and API-driven platforms.

• Exposure to AI-supported workflows in design, prototyping, or validation processes.

• Experience in defining UX standards for internal teams and external partners.

📝 Enhancement Note: The requirement for "real experience designing UX for physical or connected products" is a critical differentiator, suggesting that candidates whose experience is solely limited to web or mobile apps will not meet the core qualifications. The explicit mention of Figma as a required tool, alongside a broader understanding of front-end technologies and API-driven platforms, indicates a need for technically aware UX designers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating the design of connected product ecosystems, IoT solutions, or complex multi-platform digital experiences.

• For each case study, clearly articulate the challenge, your role, the design process (including research, ideation, prototyping, and testing), and the final solution.

• Highlight how you approached systems thinking, information architecture, and cross-device interaction patterns.

• Include examples of how you ensured consistency and scalability across different touchpoints (e.g., mobile app, embedded interface, cloud service).

Process Documentation:

• Provide evidence of your experience in defining and evolving UX frameworks and design systems.

• Illustrate your approach to user research, usability testing, and incorporating feedback into iterative design cycles.

• Showcase examples of how you've facilitated cross-functional workshops and collaborated with engineering and product teams.

• Document your understanding of balancing customer needs, technical feasibility, and business goals in design decisions.

• Include examples of how you've contributed to defining UX standards or guidelines.

📝 Enhancement Note: The portfolio requirements are heavily weighted towards demonstrating experience with complex, integrated systems rather than isolated digital products. Candidates must be prepared to articulate their role in shaping connected experiences and showcase their ability to manage complexity and ensure consistency across diverse touchpoints, with a strong emphasis on process and systems-level thinking.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Specialists in Denmark with 5-10 years of experience, particularly in tech/product-focused companies, a competitive salary range is estimated between DKK 500,000 - DKK 750,000 annually. This range can vary based on specific experience, qualifications, and negotiation.

Benefits:

• Comprehensive health and wellness programs.

• Opportunities for professional development, including training, conferences, and workshops.

• Pension scheme and retirement savings plans.

• Paid time off, including vacation days and public holidays.

• Potential for performance-based bonuses.

• Access to VELUX's employee benefits package, which may include discounts on products, subsidized meals, and other perks.

Working Hours: Standard full-time working hours are expected, typically around 37-40 hours per week. While the role is on-site, VELUX often offers a degree of flexibility in daily working schedules to accommodate personal needs, provided business requirements and collaboration needs are met.

📝 Enhancement Note: As specific salary details were not provided, this estimate is based on general market data for senior UX roles in Denmark. The DKK salary range is an approximation and should be verified directly with VELUX. Benefits are inferred based on typical offerings for full-time positions in established European companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials / Home Technology / Smart Home Solutions. VELUX is a global leader in roof windows and skylights, increasingly integrating digital and connected solutions into their product offerings.

Company Size: VELUX is a large, established international corporation with thousands of employees worldwide. This suggests a structured environment with established processes but also opportunities for significant impact within specialized teams.

Founded: VELUX was founded in 1941. This long history indicates stability, a strong brand heritage, and a deep understanding of their core market, now being augmented by digital innovation.

Team Structure:

• The UX Specialist will join a dedicated UX team, likely reporting to a UX Lead Architect or a Head of Digital Product Design.

• This team works in close collaboration with Product Management, Engineering (software and hardware), Platform Architecture, and potentially Marketing and Sales departments.

Methodology:

• VELUX is undergoing a digital transformation, emphasizing modern product development methodologies. This includes Agile practices, user-centered design, and a focus on data-driven decision-making.

• The approach to building connected ecosystems will likely involve a mix of established UX processes and exploration of new technologies, such as AI, to enhance efficiency and user experience.

• Emphasis will be placed on creating scalable, reusable components and frameworks to ensure consistency and streamline future development.

Company Website: https://www.velux.com/

📝 Enhancement Note: VELUX's transition into connected solutions from a strong foundation in physical products means this role is pivotal in bridging traditional manufacturing with modern digital experiences. The company's scale and history suggest a professional environment with clear career paths, while its current digital transformation indicates a dynamic and innovative atmosphere.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Specialist, indicating a mid-to-senior level position. It requires a high degree of autonomy, strategic input, and the ability to mentor or guide less experienced team members. The focus on designing complex connected ecosystems suggests a specialized career track within UX.

Reporting Structure: The Senior UX Specialist will likely report to a UX Lead Architect or a similar senior design leadership role, who will provide strategic direction and oversight. This structure allows for direct collaboration with other senior technical and product leaders.

Operations Impact: The role has a direct and significant impact on the user experience of VELUX's connected products and digital platforms. By shaping intuitive and seamless interactions, this position influences customer satisfaction, product adoption, brand perception, and ultimately, business success in the growing smart home market.

Growth Opportunities:

• Specialization: Deepen expertise in designing for IoT, connected hardware, and complex digital ecosystems, becoming a go-to subject matter expert within VELUX.

• Leadership: Transition into a UX Lead Architect or management role, overseeing design strategy and teams for connected solutions.

• Strategic Influence: Contribute to setting the long-term vision for VELUX's digital product strategy and user experience roadmap.

• Skill Development: Gain exposure to emerging technologies like AI in design, and expand knowledge in areas like cloud platforms and embedded systems.

📝 Enhancement Note: The "Senior" title and the nature of the work—designing integrated ecosystems—point to a role with substantial influence and potential for advanced career progression within specialized UX fields. VELUX's investment in digital transformation suggests a commitment to nurturing talent in these emerging areas.

🌐 Work Environment

Office Type: The role is designated as "On-site" at VELUX's facilities in Østbirk, Denmark. This suggests a traditional office environment conducive to in-person collaboration.

Office Location(s): The primary location is Ryvej 37, Østbirk, Denmark. This location is likely a significant hub for VELUX's product development and innovation efforts.

Workspace Context:

• The workspace will be collaborative, with opportunities to interact directly with UX designers, product managers, developers, and architects.

• Access to modern design tools (e.g., Figma) and potentially prototyping labs or testing facilities will be available.

• The environment is expected to foster innovation and problem-solving, particularly around the challenges of integrating physical and digital product experiences.

• Expect a professional setting within a large international company, with a focus on teamwork and achieving shared product goals.

Work Schedule: The standard work schedule will be full-time, likely around 37-40 hours per week. While the role is on-site, VELUX may offer some flexibility in daily start and end times, subject to team coordination and project needs.

📝 Enhancement Note: The "On-site" designation, common for roles involving physical product integration and intensive cross-functional collaboration, implies a need for candidates comfortable with a structured office presence. The Østbirk location suggests a potentially more rural or suburban setting, which might influence daily commute considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios. Candidates may be asked to provide more details about their experience with connected products.

• Technical Interview/Portfolio Review: Expect a deep dive into your portfolio. You will be asked to walk through 1-2 case studies, explaining your design process, strategic decisions, and the impact of your work, particularly focusing on systems thinking and connected product design. Be prepared to discuss challenges related to hardware-software integration.

• Cross-functional Interviews: Interviews with product managers, developers, and UX architects to assess collaboration style, technical understanding, and problem-solving abilities within an ecosystem context.

• Final Interview: Likely with senior leadership to discuss strategic alignment, cultural fit, and long-term vision for UX at VELUX.

Portfolio Review Tips:

• Highlight Ecosystem Design: Prioritize case studies that clearly demonstrate your experience designing for connected products, IoT, or complex digital ecosystems. Show how you handled information architecture, cross-device journeys, and system consistency.

• Showcase Systems Thinking: Explicitly discuss how you approached the interconnectedness of different product components (hardware, software, cloud) and user touchpoints. Use diagrams or flowcharts to illustrate complex systems.

• Demonstrate Figma Proficiency: Be ready to show interactive prototypes or detailed wireframes created in Figma. Discuss your workflow and how you leverage its features for collaboration and iteration.

• Quantify Impact: Where possible, include metrics or evidence of the positive impact of your designs on user behavior, product adoption, or business goals.

• Articulate Your Role: Clearly define your contributions, especially in collaborative environments, and highlight your senior-level decision-making and problem-solving skills.

Challenge Preparation:

• Be prepared for a potential design exercise or case study presentation. This might involve analyzing a hypothetical connected product scenario, proposing UX improvements, or outlining a strategy for a new feature within the VELUX ecosystem.

• Focus on your process: how you would gather requirements, conduct research, develop concepts, and test solutions within the constraints of a connected product environment.

• Practice articulating complex UX concepts clearly and concisely, especially when explaining trade-offs between user needs, technical feasibility, and business objectives.

📝 Enhancement Note: The interview and portfolio review process will heavily scrutinize a candidate's ability to design for integrated systems, not just standalone interfaces. Candidates should meticulously prepare to articulate their experience with connected products, demonstrating strategic thinking and a deep understanding of user journeys across hardware and software.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UX design, wireframing, prototyping, and collaboration. Proficiency is a key requirement.

• Prototyping Tools: Beyond Figma, familiarity with other advanced prototyping tools for creating interactive and complex simulations might be beneficial.

• User Research Platforms: Tools for conducting remote usability testing, surveys, and user interviews (e.g., UserTesting.com, Maze, SurveyMonkey).

• Collaboration Tools: Atlassian Suite (Jira, Confluence), Slack, Microsoft Teams for project management and team communication.

Analytics & Reporting:

• Product Analytics Tools: Experience with platforms like Google Analytics, Mixpanel, Amplitude, or similar for tracking user behavior and product performance.

• Data Visualization Tools: Familiarity with tools like Tableau or Power BI for creating dashboards and reporting on UX metrics.

CRM & Automation:

• While not primarily a CRM role, understanding how UX design integrates with customer data and workflows managed in CRM systems (e.g., Salesforce) can be an advantage.

• Familiarity with workflow automation principles and how UX design can optimize these processes.

📝 Enhancement Note: The explicit mention of Figma as a required tool indicates its central role in the design workflow. While other tools are general to UX and product development, a candidate's ability to leverage Figma effectively for complex, interconnected designs will be critical.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs through intuitive and effective product experiences.

• Innovation: A drive to explore and implement new technologies and design approaches to enhance VELUX's connected product offerings.

• Collaboration: A strong emphasis on cross-functional teamwork, open communication, and shared responsibility for product success.

• Quality & Consistency: A dedication to maintaining high standards of design quality and ensuring a unified, seamless experience across the entire ecosystem.

• Data-Driven Decision Making: Utilizing research and analytics to inform design choices and measure impact.

Collaboration Style:

• Integrated Teams: Expect to work closely with product managers, engineers, and architects in agile, cross-functional teams.

• Open Feedback: A culture that encourages constructive feedback and iterative design refinement.

• Knowledge Sharing: Opportunities to share insights and best practices within the UX team and across departments.

• Problem-Solving Orientation: A collective focus on tackling complex challenges related to integrating physical and digital product experiences.

📝 Enhancement Note: The emphasis on "connected digital ecosystem" and "hardware/software integration" suggests a culture that values deep technical understanding alongside design expertise. Collaboration will be key to bridging the gap between physical product development and digital interface design.

⚡ Challenges & Growth Opportunities

Challenges:

• System Complexity: Designing for an intricate ecosystem with multiple interacting components (physical products, mobile apps, cloud services) presents significant information architecture and user flow challenges.

• Hardware-Software Integration: Ensuring a seamless and intuitive user experience when bridging the gap between physical device interactions and digital interfaces requires careful planning and execution.

• Balancing Diverse Needs: Simultaneously addressing the needs of different user segments, technical constraints, and business objectives across a broad product portfolio.

• Evolving Technology: Keeping pace with rapid advancements in IoT, AI, and connected device technologies to ensure VELUX's solutions remain competitive and innovative.

Learning & Development Opportunities:

• Specialized UX Expertise: Becoming an expert in designing for IoT and connected ecosystems, a highly in-demand skill set.

• Cross-Disciplinary Knowledge: Gaining deeper insights into hardware development, cloud architecture, and software engineering principles.

• AI in Design: Exploring and implementing AI-driven tools and workflows to enhance design efficiency and user insights.

• Strategic Impact: Contributing to the strategic direction of VELUX's digital product development and user experience roadmap.

📝 Enhancement Note: The primary challenge lies in managing the inherent complexity of designing for a broad, interconnected ecosystem. Growth opportunities are substantial for individuals looking to specialize in the cutting-edge field of connected product UX.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed for a connected product or IoT ecosystem. What were the key challenges, and how did you address them?" (Focus on your systems thinking, cross-device journey mapping, and hardware-software integration.)

• "How would you approach designing a unified user experience for a product that has a physical interface, a mobile app, and a web dashboard?" (Highlight your process for information architecture, consistency, and user flow across platforms.)

Company & Culture Questions:

• "What interests you about VELUX and our move into connected solutions?" (Research VELUX's mission, values, and recent digital initiatives.)

• "How do you see your UX expertise contributing to a company that traditionally focuses on physical products?" (Emphasize your ability to bridge the gap and add value through digital innovation.)

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative – the problem, your approach, the solution, and the outcome.

• Focus on "Why": Explain the rationale behind your design decisions, not just the final output. Discuss trade-offs and how you arrived at your conclusions.

• Visualize Complexity: Use diagrams, flowcharts, and interactive prototypes to clearly illustrate complex user flows and system interactions.

• Highlight Seniority: Emphasize your strategic contributions, problem-solving skills, and ability to lead and influence.

• Connect to VELUX: Where possible, subtly connect your experience and approach to the challenges and opportunities at VELUX.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of complex systems, the ability to articulate strategic design decisions, and experience in bridging the physical and digital realms. Your portfolio is your primary tool; be ready to dissect it thoroughly.

📌 Application Steps

To apply for this UX Specialist position:

• Submit your application through the provided link on the VELUX careers portal.

• Portfolio Customization: Ensure your portfolio prominently features case studies related to connected products, IoT, or complex digital ecosystems. Tailor your presentation to highlight systems thinking, information architecture, and cross-device journey design.

• Resume Optimization: Update your resume to emphasize your experience with hardware-software integration, multi-platform UX, and relevant tools like Figma. Use keywords from the job description such as "connected ecosystem," "IoT," "systems thinking," and "cross-platform UX."

• Interview Preparation: Practice walking through your portfolio case studies, focusing on explaining your process, strategic decisions, and quantifiable impact. Prepare to discuss how you would approach challenges specific to VELUX's connected product strategy.

• Company Research: Thoroughly research VELUX's current product lines, digital initiatives, and company values. Understand their position in the market and their vision for connected solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.