Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: ShelfGenie of Raleigh - Greensboro

Location: WAKE FOREST, NC 27587

Job Type: Part-Time

Category: Sales Operations / GTM Enablement (with a strong design component)

Date Posted: May 26, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth through in-home consultations and consultative selling of custom storage solutions, aligning with GTM strategies.

• Leverage 3D design software and CRM systems to manage client interactions, design proposals, and sales pipelines, ensuring operational efficiency.

• Foster exceptional customer experiences by educating clients on product benefits and building strong, lasting relationships, contributing to customer retention metrics.

• Collaborate with the sales and operations teams to provide feedback on product offerings, market demand, and client needs, informing continuous improvement cycles.

• Manage personal schedule and client engagements to meet sales targets and support overall business objectives within a flexible, part-time framework.

📝 Enhancement Note: While the role is titled "Design Consultant," its core functions heavily involve sales, client management, and the use of CRM and design tools to drive revenue. This positions it within the broader GTM and Sales Operations enablement space, focusing on frontline revenue generation and client engagement processes rather than back-end operational strategy. The emphasis on flexible scheduling and commission-based compensation also points to a sales-centric role with operational support.

📈 Primary Responsibilities

• Conduct comprehensive in-home consultations to assess client needs and design bespoke storage solutions utilizing ShelfGenie's product catalog.

• Effectively present and demonstrate ShelfGenie products, highlighting unique features, benefits, and customization options to secure client buy-in and close sales.

• Utilize specialized 3D design software to create compelling visual representations of proposed solutions, aiding client comprehension and decision-making.

• Manage client follow-up activities, nurture leads, and build robust customer relationships to foster repeat business and generate referrals, contributing to customer lifetime value.

• Maintain accurate and up-to-date client information, sales activities, and pipeline status within the designated CRM system to ensure data integrity and support operational reporting.

• Proactively learn and adapt to new product information, design techniques, and sales methodologies to continuously enhance performance and client engagement.

• Collaborate with the broader ShelfGenie team to share insights on market trends, customer feedback, and competitive landscapes that could inform sales and operational strategies.

📝 Enhancement Note: The responsibilities emphasize direct client interaction, sales conversion, and the application of specific tools, indicating a focus on frontline revenue generation and client experience management, which are critical components of GTM and Sales Operations.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required. A background or strong interest in Interior Design, Architecture, or a related field is highly advantageous, though not strictly mandatory.

Experience: 0-2 years of experience in client-facing roles. Experience in sales, customer service, design, or a related field is preferred. Demonstrated ability to manage a flexible schedule and work independently.

Required Skills:

• Reliable transportation and a clean driving record for in-home client visits.

• Possess a functional computer with reliable internet access and a cell phone for communication and system access.

• Excellent interpersonal communication skills, with the ability to articulate ideas clearly and persuasively to diverse client demographics.

• Strong problem-solving aptitude, enabling effective identification of client needs and development of suitable custom solutions.

• Ability to adapt quickly to new information, technologies, and client situations, demonstrating a proactive learning mindset.

• Aptitude for understanding and utilizing modern computing and communication technologies.

Preferred Skills:

• Familiarity with 3D design software or other visualization tools.

• Experience using CRM systems for lead management, client tracking, and sales pipeline visualization.

• Proven ability to manage time effectively and prioritize tasks in a flexible work environment.

• Sales experience, particularly in a consultative or solutions-oriented capacity.

• Experience in customer relationship management and fostering long-term client loyalty.

📝 Enhancement Note: The qualifications emphasize practical requirements like reliable transportation and technology access, alongside core soft skills essential for client-facing sales and design roles. The "0-2 years" experience level suggests a role geared towards individuals early in their careers or seeking a flexible part-time opportunity, with significant training provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of client consultations, highlighting problem identification and solution design phases.

• Include visual representations of custom designs (e.g., sketches, digital renderings, or actual project photos) that demonstrate aesthetic understanding and practical application.

• Present case studies of successful client engagements, detailing the client's initial problem, your proposed solution, and the positive outcome achieved.

• Demonstrate proficiency in managing client interactions, from initial contact through to post-installation follow-up, emphasizing customer satisfaction.

Process Documentation:

• Candidates are expected to document their approach to client consultations, from initial needs assessment to final solution presentation.

• Portfolios should illustrate how an individual manages their sales pipeline, including lead qualification, follow-up, and closing strategies.

• Examples of how client feedback is incorporated into design modifications or future sales approaches are valuable.

• Demonstrate an understanding of how to leverage CRM tools for task management, scheduling, and tracking sales progress.

📝 Enhancement Note: For a "Design Consultant" role that involves sales and client management, a portfolio is crucial for showcasing practical skills in design visualization, client engagement, and sales process management. The emphasis is on demonstrating the ability to translate client needs into tangible, sellable solutions and manage the client journey effectively.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time sales consultants with commission and bonus structures in the Raleigh-Greensboro area, a typical earning potential could range from $40,000 to $70,000+ annually, with the base compensation often being a draw against commission or a lower hourly rate. The provided compensation structure of 10-24% commission with monthly bonus opportunities suggests significant earning potential tied directly to sales performance.

Benefits:

• Comprehensive initial training and certification program through ShelfGenie University.

• Dedicated one-on-one coaching and ongoing professional support from experienced mentors.

• Access to essential selling tools, including advanced 3D design software and a CRM system.

• A physical demo kit to effectively showcase product samples and features to clients.

• Eligibility for monthly bonus opportunities, providing additional incentives for achieving sales targets.

• The flexibility to create your own work schedule, accommodating personal needs and maximizing productivity.

• Membership in a supportive and collaborative team environment.

Working Hours: This is a part-time position. While specific hours are flexible and can be self-determined by the consultant, the role requires availability for in-home consultations, which often occur during evenings and weekends to accommodate client schedules. The expectation is typically around 20-25 hours per week, with the potential to increase based on performance and availability.

📝 Enhancement Note: The salary is commission-based (10-24%) with monthly bonuses, making a fixed range difficult. The estimate provided is a projection of potential annual earnings for a productive part-time consultant in this role, considering typical commission structures in similar sales positions in the specified region. The benefits are heavily focused on training, support, and sales enablement tools.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Interior Design / Retail Sales. ShelfGenie operates within the competitive home improvement sector, focusing on custom storage solutions that enhance functionality and aesthetics in residential spaces. This industry demands a strong emphasis on customer service, product knowledge, and sales acumen.

Company Size: ShelfGenie is a North American brand with a significant franchise network. While the specific Raleigh-Greensboro branch may vary in size, the overall organization supports a large number of independent consultants and is in a growth phase, indicating a dynamic and expanding operational footprint.

Founded: ShelfGenie was founded with the mission to transform homes by providing innovative and personalized storage solutions. Its expansion and focus on client-centric design underscore a commitment to improving living spaces and customer satisfaction.

Team Structure:

• The Design Consultant role likely operates within a local franchise or regional sales team, reporting to a Sales Manager or Franchise Owner.

• Collaboration is expected with other Design Consultants for peer support and knowledge sharing, and with operations/installation teams to ensure seamless project execution.

Methodology:

• Sales methodology is heavily consultative, focusing on understanding client needs and offering tailored solutions.

• Design methodology involves using specialized software to visualize and customize products according to client specifications.

• Customer relationship management is integral, emphasizing long-term engagement and satisfaction.

Company Website: https://www.shelfgenie.com/

📝 Enhancement Note: The company operates on a franchise model, suggesting a blend of corporate standards and local market adaptation. The culture likely emphasizes entrepreneurial spirit among consultants, supported by centralized training and tools.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level to Junior Consultant (0-2 years). This role is designed for individuals starting their careers in sales or design, or those seeking a flexible part-time opportunity. It provides foundational experience in client consultation, sales techniques, and design software.

Reporting Structure: Design Consultants typically report to a Sales Manager or a Franchise Owner. This structure allows for direct mentorship and performance management within a local operational unit.

Operations Impact: Design Consultants are directly responsible for generating revenue through sales. Their ability to effectively consult, design, and close deals directly impacts the company's top-line performance, customer acquisition, and market share within their designated territory. Their feedback on client needs and market trends also informs product development and operational adjustments.

Growth Opportunities:

• Sales Progression: Opportunity to advance to Senior Design Consultant roles, potentially with higher commission rates or leadership responsibilities within the sales team.

• Specialization: Develop expertise in specific design niches or client segments (e.g., kitchen organization, garage solutions) to become a subject matter expert.

• Management Track: With proven success, there may be opportunities to move into Sales Management or Franchise Operations roles, overseeing teams and business operations.

• Skill Development: Continuous learning through ongoing training, access to advanced design software, and exposure to diverse client projects will enhance professional capabilities.

📝 Enhancement Note: Growth is primarily tied to sales performance and the development of client management skills. The franchise model may offer varying pathways for advancement compared to a corporate structure.

🌐 Work Environment

Office Type: Primarily an in-home and remote-based role. While consultants work remotely from their homes, they will be provided with necessary tools like 3D design software and a CRM system. There may be occasional team meetings or training sessions held at a local office or designated meeting space within the Raleigh-Greensboro territory.

Office Location(s): The primary work location for consultations will be the client's residence within the Wake Forest, NC area and surrounding territories served by ShelfGenie of Raleigh - Greensboro.

Workspace Context:

• Consultants are expected to maintain a professional home office setup conducive to client communication (phone calls, video conferences) and administrative tasks.

• Access to a reliable computer and internet is essential for utilizing design software, CRM, and training platforms.

• The role requires significant travel within the assigned territory to conduct in-home consultations, necessitating a reliable vehicle.

Work Schedule: Highly flexible and self-managed. Consultants create their own schedules, focusing on booking appointments during times that are convenient for clients, which often includes evenings and weekends. This flexibility allows for balancing personal commitments with professional responsibilities.

📝 Enhancement Note: The on-site nature refers to client consultations, not a traditional office setting. The flexibility is a key selling point, but demands strong self-discipline and time management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone or video call to assess basic qualifications, communication skills, and interest in the role.

• In-Depth Interview: A more comprehensive interview, potentially with the Sales Manager or Franchise Owner, focusing on sales aptitude, problem-solving abilities, and understanding of design principles. This may include situational questions.

• Skills Demonstration/Portfolio Review: Candidates may be asked to present a sample design concept or walk through their portfolio, showcasing their design thinking, client engagement approach, and ability to use visualization tools.

• Field Ride-Along (Potential): In some cases, a candidate might accompany an experienced consultant on a consultation to observe and demonstrate their suitability for in-home client interactions.

• Final Offer: Based on performance in all stages of the interview process.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by client type or project scope. Start with a strong overview showcasing your best work.

• Case Studies: For each project, clearly outline the client's initial problem or need, your proposed solution (including design rationale), and the positive outcome or client satisfaction. Use high-quality visuals.

• Process: Demonstrate your approach to client consultation, from initial discovery to final presentation. Highlight your communication and problem-solving skills.

• Tool Proficiency: If you have experience with specific 3D design software (like SketchUp, AutoCAD, or similar), mention it and show examples of your work created with these tools.

• Conciseness: Be prepared to present your portfolio effectively and concisely, focusing on the most relevant examples for this specific role. Tailor your presentation to highlight sales and client management skills.

Challenge Preparation:

• Be prepared to discuss how you would handle common client objections or challenging design requests.

• Practice articulating the unique selling propositions (USPs) of ShelfGenie products and how they solve specific client problems.

• Think about how you would manage your schedule and follow-up activities to maximize sales opportunities within a flexible, part-time framework.

📝 Enhancement Note: The portfolio review is critical for this role, serving as a tangible demonstration of design thinking, client engagement, and potential sales effectiveness. Candidates should focus on showcasing their ability to solve problems through design and communicate value.

🛠 Tools & Technology Stack

Primary Tools:

• 3D Design Software: Proficiency or ability to quickly learn specialized 3D design software (specifics may vary, but likely similar to SketchUp, Home Designer, or custom proprietary tools) for creating client visualizations.

• CRM System: Experience with or readiness to learn a CRM platform (e.g., Salesforce, HubSpot, or a custom solution) for managing client leads, tracking sales activities, scheduling appointments, and monitoring pipeline progress.

• Communication Tools: Reliable computer, cell phone, internet access, and familiarity with email, video conferencing platforms (e.g., Zoom, Google Meet), and potentially messaging apps for team collaboration.

Analytics & Reporting:

CRM & Automation:

• The CRM system will likely have some automation features for task reminders, follow-up sequences, and lead nurturing, which the consultant will utilize.

📝 Enhancement Note: The emphasis on 3D design software and a CRM system highlights the blend of creative design and structured sales process management required for this role. Candidates should be comfortable with technology and eager to learn new software.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A paramount focus on understanding and exceeding client expectations through personalized solutions and exceptional service.

• Integrity: Honesty and transparency in all client interactions, product presentations, and sales processes.

• Collaboration: A supportive team environment where knowledge sharing and mutual assistance are encouraged to drive collective success.

• Innovation: A commitment to continuous learning, adapting to new design trends, and improving sales and consultation methodologies.

• Results-Oriented: A drive to achieve and exceed sales targets through effective consultation, design, and relationship management.

Collaboration Style:

• Peer Support: Consultants are encouraged to share best practices, design ideas, and client management strategies with colleagues.

• Cross-Functional Communication: Effective communication with sales management and potentially installation/operations teams to ensure client satisfaction and project success.

• Feedback Loop: Openness to providing and receiving constructive feedback on designs, sales approaches, and customer experiences to foster continuous improvement.

📝 Enhancement Note: The culture likely balances an entrepreneurial spirit for individual consultants with the structured support and brand standards of a larger organization. Emphasis on client satisfaction and results is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Building a Clientele: As a part-time role, establishing a consistent flow of qualified leads and building a strong client base requires proactive effort.

• Time Management: Balancing flexible scheduling with the demands of in-home consultations, design work, and administrative tasks requires strong organizational skills.

• Sales Performance: Earning potential is directly tied to sales performance, which can be challenging in a commission-based role, especially for those new to sales.

• Geographic Travel: Covering a designated territory for in-home consultations requires efficient route planning and managing travel time.

Learning & Development Opportunities:

• Product & Design Training: Comprehensive training on ShelfGenie products, customization options, and design principles.

• Sales Skills Enhancement: Opportunities to refine consultative selling techniques, negotiation skills, and closing strategies.

• Software Proficiency: Gaining expertise in 3D design software and CRM systems, which are transferable skills.

• Mentorship: Access to one-on-one coaching and ongoing support from experienced sales professionals and management.

📝 Enhancement Note: The challenges are typical for commission-based, flexible sales roles, emphasizing the need for self-motivation and strong organizational skills. Growth opportunities are focused on skill development within the sales and design domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to understand a client's complex needs and propose a tailored solution. How did you approach it?" (Focus on your consultative process and problem-solving.)

• "Walk me through how you would use our 3D design software to present a custom closet solution to a homeowner who is skeptical about the benefits." (Demonstrate visualization and persuasive communication skills.)

• "How do you manage your schedule and prioritize tasks when you have multiple client consultations and follow-ups pending?" (Highlight time management and organizational abilities.)

Company & Culture Questions:

• "What interests you most about ShelfGenie and our custom storage solutions?" (Show genuine interest and alignment with the brand.)

• "How do you stay motivated in a commission-based sales role, especially with a flexible schedule?" (Address self-discipline and intrinsic motivation.)

Portfolio Presentation Strategy:

• Start Strong: Begin with your most impactful projects that best showcase your design flair and problem-solving abilities.

• Tell a Story: For each case study, clearly articulate the client's challenge, your design solution, and the positive outcome. Use compelling visuals.

• Highlight Process: Explain your consultation process, how you engaged with the client, and how you used tools like design software or CRM to facilitate the sale.

• Quantify Impact: If possible, mention any measurable results, such as client satisfaction scores, upsell opportunities, or the value of the solutions you designed.

• Be Prepared for Questions: Anticipate questions about your design choices, client interactions, and how you would adapt your approach to ShelfGenie's specific offerings.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of design creativity, sales acumen, client-facing skills, and the ability to manage oneself in a flexible, results-driven environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link.

• Tailor Your Resume: Highlight any experience in sales, customer service, interior design, or roles involving client consultation and problem-solving. Quantify achievements whenever possible (e.g., "Increased client satisfaction by X%", "Managed Y consultations per week").

• Prepare Your Portfolio: Curate a selection of your best design work, client case studies, or examples demonstrating your problem-solving and visualization skills. Ensure it's well-organized and easy to present.

• Practice Your Pitch: Be ready to articulate why you're a good fit for ShelfGenie, your understanding of the role, and how your skills align with their needs, especially your ability to manage a flexible schedule and drive sales.

• Research ShelfGenie: Familiarize yourself with their product offerings, design philosophy, and customer testimonials to demonstrate genuine interest and understanding of their business.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---