Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: In Charge Electric

Location: Houston, Texas, United States

Job Type: Full Time

Category: Sales Operations / Customer Success / Technical Consulting

Date Posted: May 29, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in guiding homebuyers through the complex process of electrical system design for their new homes, blending technical expertise with a consultative sales approach.

• The Design Consultant will leverage specialized software like Bluebeam to interpret blueprints and present high-voltage and low-voltage electrical solutions, including data drops, speaker systems, security, lighting, and generator preparation.

• A key component involves auditing existing designs and inspecting builder inventory homes to ensure adherence to quality standards and regulatory compliance, acting as a critical quality assurance checkpoint.

• Success in this position requires a strong customer-centric mindset, exceptional communication skills, and a meticulous attention to detail to effectively manage client expectations and project requirements.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and required skills strongly indicate a hybrid role blending technical sales, customer service, and operational quality assurance within the residential construction sector. The emphasis on selling upgrades and guiding clients through choices positions this role within a GTM (Go-To-Market) function, specifically focusing on customer onboarding and post-sale enhancement, which aligns with Revenue Operations principles of customer lifecycle management and value realization.

📈 Primary Responsibilities

• Conduct detailed electrical design consultations with homebuyers, meticulously reviewing electrical floor plans and performing comprehensive room-by-room walk-throughs using Bluebeam.

• Proactively identify and recommend suitable high-voltage and low-voltage electrical upgrade opportunities, including data drops, audio/visual systems, security solutions, lighting, outlet configurations, and generator preparation, to enhance the homeowner experience.

• Perform rigorous audits and evaluations of electrical designs submitted by other consultants, ensuring superior quality, technical accuracy, and strict adherence to all relevant company standards and regulatory requirements.

• Conduct on-site inspections of builder inventory homes to verify that electrical installations are executed to the highest quality standards and comply with all applicable building codes and safety regulations.

• Maintain accurate and organized client records, design documentation, and sales progress reports using company-standard systems, ensuring seamless data flow for reporting and analysis.

📝 Enhancement Note: The responsibilities highlight a need for proficiency in technical auditing and quality control, which is crucial for maintaining operational efficiency and client satisfaction in a high-volume construction environment. This suggests the role plays a part in the GTM operations by ensuring the delivered product meets the promised design specifications.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Bluebeam Proficiency: Demonstrated ability to effectively use Bluebeam for reviewing blueprints, conducting walk-throughs, and documenting design specifications.

• Customer-Centric Communication: Exceptional interpersonal and communication skills to effectively engage with homebuyers, explain technical concepts clearly, and build rapport.

• Sales Acumen: Ability to identify customer needs and recommend appropriate electrical upgrades, translating technical features into homeowner benefits.

• Organizational Skills: Strong ability to manage multiple client engagements, maintain detailed records, and ensure timely completion of tasks and documentation.

• Detail-Oriented Approach: Keen eye for detail to ensure accuracy in design review, audits, and inspections.

• Technical Aptitude: Willingness and ability to learn about high-voltage (lighting, outlets) and low-voltage (data, audio, security) electrical systems.

• Proficiency in Core Business Tools: Competence in Microsoft Outlook, Microsoft Excel, Microsoft Teams, and NetSuite.

• Valid Driver's License & Vehicle: Access to a reliable vehicle and a valid driver's license for local travel to client sites and inventory homes.

• Compliance Readiness: Willingness to undergo pre-employment background checks, driving record checks, and drug screening.

Preferred Skills:

• Previous experience in a customer-facing sales or consulting role.

• Familiarity with the residential construction industry or electrical systems.

• Basic understanding of blueprint reading.

📝 Enhancement Note: The emphasis on coachability and specific software proficiency (Bluebeam, NetSuite) suggests that the company invests in training for its entry-level talent, which is a common practice for roles requiring specialized technical and sales skills. The inclusion of NetSuite points towards a need for candidates who can adapt to an integrated business management system, often used in operations for CRM and ERP functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Walk-through Documentation: Examples of how you have documented client discussions and design choices, particularly in a visual format if possible (e.g., annotated floor plans).

• Client Needs Assessment: Showcase instances where you identified client needs and recommended solutions, demonstrating your ability to translate technical specifications into customer benefits.

• Quality Audit Examples: If available, provide examples of how you have reviewed or audited technical documents or installations for accuracy and compliance.

• System Usage Demonstration: Be prepared to discuss your experience and comfort level with using systems like Bluebeam and NetSuite, emphasizing your ability to learn and adapt to new platforms.

Process Documentation:

• Candidates should be ready to discuss their approach to managing client interactions, from initial consultation to design finalization, highlighting efficiency and accuracy.

• Demonstrate an understanding of how to follow defined workflows for design review, auditing, and customer communication.

• Be prepared to articulate how you would track and report on your progress and client engagement metrics within a system like NetSuite.

📝 Enhancement Note: For an entry-level role, a formal "portfolio" might not be strictly required, but candidates should be prepared to discuss relevant experiences and demonstrate their process-thinking capabilities. The emphasis on Bluebeam and NetSuite suggests that practical, system-based examples will be highly valued.

💵 Compensation & Benefits

Salary Range:

• Estimated Annual Salary: $45,000.00

• Note: This is a base salary, and significant earning potential exists through performance bonuses and commissions related to upgrade sales.

Benefits:

• Performance Bonuses: Competitive bonus structure tied to individual and team performance, rewarding excellence and sales achievements.

• Paid Time Off: Includes paid holidays and vacation days, with an increase in tenure.

• Car Allowance: A substantial annual car allowance of $7,500 to cover travel expenses for client visits and site inspections.

• Professional Development: Comprehensive training programs covering electrical skills, customer-focused sales techniques, and leadership development opportunities.

• Comprehensive Benefits Package: Includes health, dental, and vision insurance to support employee well-being.

• 401k Plan with Employer Matching: A robust retirement savings plan with employer contributions to help employees secure their financial future.

Working Hours:

• Standard full-time hours, typically around 40 hours per week, with potential for flexibility based on client scheduling needs. The role requires local travel, so hours may vary to accommodate appointments.

📝 Enhancement Note: The base salary of $45,000 is supplemented by a generous car allowance and performance bonuses, indicating a total compensation model that rewards sales success and customer engagement. This structure is common in GTM and sales roles where driving revenue and customer satisfaction are key objectives.

🎯 Team & Company Context

🏢 Company Culture

Industry: Electrical Construction (Residential)

Company Size: Over 500 professionals, positioning it as a large and established player in the Texas market.

Founded: 2007, with a rapid growth trajectory from 3 employees to over 500, indicating a dynamic and ambitious business environment.

Team Structure:

• The Design Consultant role reports to "Drew Loertcher" within the Corporate department.

• The role involves significant cross-functional collaboration, particularly with home builders, sales teams, and potentially project management or installation crews to ensure seamless delivery of electrical solutions.

Methodology:

• In Charge Electric emphasizes a "Driven to Win, Whatever It Takes, and Details Matter" approach, suggesting a high-performance culture focused on achieving goals, problem-solving, and meticulous execution.

• The company prioritizes customer satisfaction and exceeding expectations, especially in its partnerships with top-tier home builders.

• Growth and employee development are key pillars, with clear paths for advancement and opportunities for continuous learning.

Company Website: https://inchargeelectricalservices.com/

📝 Enhancement Note: The company's rapid growth and stated core values suggest a fast-paced, results-oriented environment. For operations professionals, this means a focus on scalable processes, efficiency, and a proactive approach to problem-solving. The emphasis on "Details Matter" is particularly relevant for operations roles that rely on accuracy and meticulous data management.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

• The Design Consultant directly impacts revenue by upselling electrical upgrades to homebuyers, thereby increasing the average contract value for new home builds.

• They also influence customer satisfaction and builder relationships by ensuring clients have a positive experience selecting and understanding their home's electrical systems, which can lead to repeat business and strong builder partnerships.

Growth Opportunities:

• Sales Specialization: Advance to senior Design Consultant roles, manage a team of consultants, or transition into a dedicated sales management position.

• Technical Expertise: Develop deeper knowledge in specific low-voltage systems (e.g., home automation, security) or high-voltage applications, potentially leading to specialized roles.

• Operations Management: With demonstrated success and process improvement initiatives, opportunities may arise in operations management, project coordination, or quality assurance within the construction or service divisions.

• Leadership Development: Participate in leadership training programs designed to prepare individuals for management and strategic roles within the company.

📝 Enhancement Note: The clear growth path from an entry-level sales/consulting role into management or specialized technical roles is a significant draw for ambitious individuals. For operations professionals, understanding these career trajectories can help them position their own skills and aspirations effectively within a growing company.

🌐 Work Environment

Office Type:

Office Location(s):

Workspace Context:

• Collaborative Environment: While client interactions are often one-on-one, the role necessitates collaboration with sales teams, project managers, and installation crews to ensure smooth project execution and client satisfaction.

• Technology-Enabled: The role relies heavily on specific software tools such as Bluebeam for design review and NetSuite for client management and reporting, indicating a tech-forward operational approach.

• Field Interaction: Significant time will be spent on-site at construction locations, requiring adaptability to dynamic work environments and direct interaction with builders and homebuyers in their future homes.

Work Schedule:

• Full-time, generally around 40 hours per week. The schedule will be dynamic to accommodate client appointments, which may include evenings or weekends depending on builder schedules and client availability. Travel within the local service area is a daily expectation.

📝 Enhancement Note: The hybrid nature of the role, with a strong emphasis on local travel and client site visits, is typical for GTM and operations roles that require direct interaction with the end-customer or the product being delivered. This necessitates strong time management and logistical planning skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications, including education, software proficiency (Bluebeam, NetSuite), and customer service experience.

• First Interview (Phone/Video): Likely with an HR representative or hiring manager to discuss your background, motivation for the role, and understanding of customer service and sales principles. This is where you’ll highlight your coachability.

• Skills Assessment/Case Study: Potentially a practical exercise involving reviewing a sample blueprint, identifying upgrade opportunities, or demonstrating Bluebeam usage. You may be asked to present your findings.

• Final Interview (In-Person/Video): Meeting with Drew Loertcher or other key stakeholders to assess cultural fit, in-depth technical understanding, problem-solving abilities, and long-term career aspirations.

Portfolio Review Tips:

• Showcase Process: If you have examples of how you've managed client interactions or documented design choices, be prepared to walk through your process. This could include annotated floor plans or notes on client preferences.

• Highlight Problem-Solving: Prepare a brief example of a time you encountered a client challenge or a design issue and how you resolved it effectively.

• Quantify Achievements: If you have prior sales or customer service experience, highlight metrics like conversion rates, customer satisfaction scores, or average deal size.

• Demonstrate Tool Familiarity: Be ready to speak to your experience with Bluebeam and NetSuite, even if it's introductory. Focus on your ability to learn and adapt.

Challenge Preparation:

• Blueprint Interpretation: Familiarize yourself with basic electrical symbols and common residential electrical layouts.

• Sales Scenarios: Practice explaining the benefits of electrical upgrades (e.g., smart home features, enhanced lighting, robust data networks) to a homeowner who may not be technically inclined.

• Customer Service Scenarios: Prepare for questions about how you handle difficult clients or manage conflicting priorities.

📝 Enhancement Note: For an entry-level role, the emphasis will be on potential and foundational skills rather than extensive experience. Demonstrating a proactive learning attitude, strong communication, and a clear understanding of customer needs will be crucial. The interview process is designed to assess these qualities alongside technical aptitude.

🛠 Tools & Technology Stack

Primary Tools:

• Bluebeam Revu: Essential for reviewing architectural plans, marking up documents, and collaborating on designs. Proficiency in features like markup tools, layers, and PDF manipulation is key.

• NetSuite: Used for customer relationship management (CRM), sales tracking, project management, and potentially order processing. Familiarity with CRM functionalities and data entry is important.

• Microsoft Office Suite:

  • Outlook: For email communication, calendar management, and scheduling client meetings.
  • Excel: For data analysis, creating reports, tracking sales metrics, and managing spreadsheets.
  • Microsoft Teams: For internal communication, team collaboration, and virtual meetings.

Analytics & Reporting:

• Candidates will likely use NetSuite's reporting features to track sales pipeline, upgrade attachment rates, and client engagement metrics.

CRM & Automation:

• NetSuite serves as the primary CRM and potentially includes workflow automation features for sales processes.

• Understanding how to leverage CRM data to inform client recommendations and follow-ups is beneficial.

📝 Enhancement Note: The specific mention of Bluebeam and NetSuite indicates these are critical tools for this role. Candidates should clearly articulate any experience they have with these or similar systems, emphasizing their ability to quickly become proficient. This is a core aspect of operations roles – leveraging technology to drive efficiency and accuracy.

👥 Team Culture & Values

Operations Values:

• Driven to Win: A culture that encourages ambition, setting high goals, and striving for success in client interactions and sales targets.

• Whatever It Takes: A commitment to going the extra mile to meet client needs, solve problems, and ensure project success, reflecting a strong service orientation.

• Details Matter: A core principle emphasizing accuracy, quality, and meticulous attention to detail in all aspects of design, documentation, and client communication, crucial for operational excellence.

• Customer Focus: A dedication to understanding and exceeding homeowner expectations, building trust and fostering long-term relationships.

• Team Collaboration: While individual performance is key, there's an underlying expectation of working effectively with internal teams and external partners (home builders) for seamless project delivery.

Collaboration Style:

• Cross-functional Integration: The role requires close coordination with sales, design, and field installation teams to ensure that client selections are accurately communicated and implemented.

• Builder Partnership: A key aspect is maintaining strong working relationships with home builders, understanding their processes, and acting as a reliable point of contact for homebuyers.

• Feedback Loop: Openness to receiving and providing feedback to improve processes, designs, and customer experiences.

📝 Enhancement Note: The company's stated values directly inform the expected behaviors and work ethic. For operations professionals, aligning with these values—particularly "Details Matter" and "Whatever It Takes"—is essential for success in a role that impacts both revenue and operational quality.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Design: Effectively transitioning between consultative sales conversations and technical design discussions, requiring strong adaptability and communication skills.

• Managing Client Expectations: Guiding homebuyers through potentially complex upgrade decisions while managing their budget and design preferences.

• Navigating Construction Sites: Working in dynamic and sometimes challenging on-site environments, requiring safety awareness and adaptability.

• Learning New Systems: Rapidly mastering Bluebeam, NetSuite, and specific electrical upgrade offerings to become a proficient consultant.

Learning & Development Opportunities:

• Electrical System Training: In-depth knowledge acquisition regarding high-voltage and low-voltage systems, smart home technology, and security solutions.

• Sales & Customer Service Skills: Structured training programs to enhance consultative selling techniques, negotiation, and client relationship management.

• Process & Software Proficiency: Continuous learning on using Bluebeam and NetSuite effectively for design, documentation, and reporting.

• Career Advancement: Clear pathways for promotion into senior consultant, team lead, or management roles within the company's expanding operations.

📝 Enhancement Note: The challenges presented are typical for entry-level roles in GTM and operations that require a blend of technical, sales, and interpersonal skills. The company's commitment to professional development addresses these challenges by providing the necessary training and support for growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to explain a complex technical concept to someone with no prior knowledge." - Focus on clarity, patience, and using analogies.

• "How would you approach a client who is hesitant about the cost of electrical upgrades?" - Emphasize value selling, ROI, and understanding their priorities.

• "Walk me through your process for reviewing a floor plan and identifying potential design improvements." - Demonstrate your structured thinking and attention to detail, mentioning Bluebeam if possible.

Company & Culture Questions:

• "What do 'Driven to Win,' 'Whatever It Takes,' and 'Details Matter' mean to you in a professional context?" - Connect these values to your own work ethic and past experiences.

• "Why are you interested in In Charge Electric and the residential electrical industry?" - Research the company's growth, values, and market position.

Portfolio Presentation Strategy:

• Focus on Process, Not Just Product: Even without a formal portfolio, be ready to articulate your thought process for client interactions, design reviews, or problem-solving.

• STAR Method: Use the Situation, Task, Action, Result method to structure your answers to behavioral questions, providing concrete examples.

• Tool Familiarity: Be prepared to discuss your experience with Bluebeam and NetSuite. If limited, focus on your ability to learn quickly and your transferable skills with similar software.

• Enthusiasm for Growth: Convey your eagerness to learn, develop, and contribute to the company's success.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating core competencies relevant to a Design Consultant role: communication, problem-solving, technical aptitude, and cultural fit. For operations-oriented candidates, highlighting analytical thinking, process adherence, and efficiency improvements will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application directly through the provided link on the In Charge Electric careers portal.

• Resume Optimization: Tailor your resume to highlight any experience with customer service, sales, technical documentation, or software proficiency (especially Bluebeam and Microsoft Office). Quantify achievements where possible.

• Prepare for Bluebeam/NetSuite Discussion: Be ready to discuss any familiarity you have with these tools. If you are new to them, emphasize your rapid learning ability and enthusiasm for mastering new technologies.

• Craft Your "Why": Develop a clear answer for why you are interested in this specific role, In Charge Electric, and the residential electrical industry. Research the company's values and recent growth.

• Practice behavioral questions: Prepare examples using the STAR method for common interview questions related to customer service, problem-solving, and teamwork.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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