Warranty Transformation UX/UI Designer

📍 Job Overview

Job Title: Warranty Transformation UX/UI Designer

Company: Diversified Services Network, Inc. (DSN)

Location: Peoria, Illinois, United States

Job Type: Full-Time

Category: UX/UI Design, Enterprise Digital Transformation

Date Posted: 2026-06-19

Experience Level: 5-7 Years

Remote Status: On-Site

🚀 Role Summary

• Drive the design and execution of transformational user experiences for a new warranty solution platform, focusing on simplicity and efficiency for global warranty operations.

• Collaborate cross-functionally with product owners, IT, finance, and dealer partners to translate complex business requirements into intuitive and user-friendly digital interfaces.

• Develop comprehensive UX/UI deliverables, including journey maps, user flows, wireframes, interactive prototypes, and high-fidelity mockups, ensuring a unified end-to-end experience.

• Integrate the warranty platform's UX/UI roadmap into the broader enterprise-wide warranty transformation program.

• Champion Human-Centered Design (HCD) principles and Agile methodologies to deliver innovative and effective digital solutions.

📝 Enhancement Note: While the title is "Warranty Transformation UX/UI Designer," the core responsibilities and required skills point towards a crucial role in operational efficiency and digital transformation within a large enterprise. This role is less about pure aesthetic UI design and more about designing processes and systems that streamline complex warranty operations for both internal stakeholders and external partners (dealers). The emphasis on "transformation" and "efficiency at scale" indicates a need for a candidate who can think strategically about process optimization through design.

📈 Primary Responsibilities

• Analyze and meticulously document business requirements and new web feature specifications, closely partnering with digital product owners and process owners to capture detailed UX/UI needs.

• Facilitate and lead design thinking workshops and activities to conceptualize and support the development of robust digital solutions, including the creation of accurate user journey maps, comprehensive user flows, and detailed personas.

• Produce a range of design assets, from initial wireframes and interactive prototypes to polished, production-ready high-fidelity mockups and visual design assets.

• Ensure all design deliverables align with a cohesive user experience strategy, guaranteeing a common, unified, and seamless end-to-end experience across the entire warranty platform.

• Strategically integrate the warranty platform's UI/UX roadmap into the overarching warranty transformation program, ensuring synergy and alignment with broader business objectives.

• Conceptualize, articulate, and communicate design ideas and solutions clearly and persuasively to a diverse range of stakeholders, including executive leadership and end-users, at all organizational levels.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, user advocacy, and hands-on design execution. The emphasis on "analyzing and documenting business requirements" and "partnering with process owners" suggests a need for a designer who can bridge the gap between business needs and technical solutions, a hallmark of effective operations-focused design roles.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in User Experience, Interaction Design, Graphic Design, Industrial Design, New Media Design, or a closely related field is preferred.

• Equivalent professional experience will be considered in lieu of a specific degree. Experience:

• 5–7 years of progressive experience in UX/UI design, with a strong focus on digital product experiences and enterprise-level solutions.

• Proven track record in designing and delivering user-centered digital platforms, demonstrating exceptional attention to detail and a deep understanding of usability principles. Required Technical Skills:

• Deep knowledge of UX industry standards, usability principles, and current design trends, with a portfolio showcasing these applications.

• Strong proficiency and hands-on experience with industry-standard design and collaboration tools, specifically Figma and Miro.

• Demonstrated experience in Human-Centered Design (HCD), with the ability to empathetically understand user perspectives and needs to deliver effective solutions.

• Familiarity with design sprints and Agile development methodologies, coupled with experience in interaction architecture and end-to-end experience design.

• Working knowledge of web software design principles, web-based application development concepts, and an understanding of current web technology trends.

• Strong analytical and critical thinking skills, essential for accurately assessing complex situations and making well-informed, data-driven design decisions. Required Soft Skills:

• Exceptional collaborator and team player, demonstrating proactivity in taking initiative and driving forward complex, multi-stakeholder projects.

• Proven ability to actively listen, accurately capture user and experience needs, and translate them into clear, actionable, and effective design solutions.

• Creative and innovative thinker, capable of applying original and insightful thinking to a wide array of business and design challenges.

📝 Enhancement Note: The requirement for 5-7 years of experience, coupled with specific tool proficiencies like Figma and Miro, positions this role as mid-level to senior. The emphasis on HCD and Agile methodologies, alongside analytical skills, indicates that this role requires more than just visual design; it demands strategic problem-solving within an operational context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating your end-to-end UX/UI design process for complex digital products or platforms.

• Clearly articulate your role, the problem statement, your design process (including research, ideation, wireframing, prototyping, and testing), and the final solution.

• Highlight your experience in translating business requirements and user needs into intuitive and efficient user interfaces, with a focus on process simplification.

• Include examples of how you've leveraged design thinking, HCD, or Agile methodologies to drive project success and user adoption.

• Demonstrate proficiency in creating user flows, journey maps, and wireframes that visualize complex processes and user interactions. Process Documentation:

• Provide examples of how you have documented design decisions, user flows, or interaction specifications for development teams.

• Showcase instances where you have contributed to or improved design system documentation to ensure consistency and scalability.

• Highlight your ability to collaborate with product owners and developers to ensure the accurate implementation of designed workflows and user experiences.

📝 Enhancement Note: For a UX/UI role focused on "transformation" and "efficiency," a portfolio that emphasizes process and problem-solving over just final aesthetics will be crucial. Candidates should be prepared to walk through their design process, explaining how their solutions addressed specific operational challenges and improved user workflows.

💵 Compensation & Benefits

Salary Range: $90,000 - $104,000 per annum

Benefits:

• Comprehensive Health Insurance

• Health Savings Account (HSA)

• Dental Insurance

• Vision Insurance

• Life Insurance

• Disability Insurance

• Paid Time Off (PTO)

• Paid Holidays

• 401(k) retirement plan with company contributions

• Employee Assistance Program (EAP) Working Hours:

• Standard 40-hour work week.

• While the role is on-site, the company offers a comprehensive benefits package that supports work-life balance for its full-time employees.

📝 Enhancement Note: The provided salary range of $90,000 - $104,000 per year for a UX/UI Designer with 5-7 years of experience in Peoria, Illinois, aligns with industry benchmarks for this experience level and geographic location. Peoria, being a mid-sized city, typically has a lower cost of living than major tech hubs, which is reflected in this salary range. The comprehensive benefits package is standard for a large, reputable Fortune 500 company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Diversified Services Network, Inc. operates within the broader context of enterprise services and digital transformation, likely supporting industries that rely on complex operational processes like warranty management. As a Fortune 500 company, DSN emphasizes stability, scale, and a commitment to improving operational efficiency through technology.

Company Size: DSN is a Fortune 500 company, indicating a large, established organization with a significant global presence and employee base. This implies a structured environment with established processes and a focus on enterprise-wide solutions.

Founded: While not explicitly stated, the Fortune 500 status suggests a long operating history, likely decades, contributing to a culture of stability, long-term vision, and deep-rooted industry expertise.

Team Structure:

• The UX/UI Designer will be part of a broader "Warranty Transformation Program" team, collaborating with diverse internal stakeholders including product groups, industry teams, global purchasing, global quality, finance, IT, and digital teams.

• This role also involves close interaction with dealer partners, indicating a user-centric approach that extends beyond internal operations to external customer-facing elements.

• The designer will likely report into a digital product or transformation lead, working within a matrixed structure common in large enterprise initiatives. Methodology:

• The team operates within an enterprise-wide transformation program, likely utilizing Agile methodologies for iterative development and design sprints for rapid ideation and validation.

• A strong emphasis is placed on Human-Centered Design (HCD) and translating user needs into actionable design solutions that drive efficiency and simplicity.

• Data analysis and user feedback are implicitly crucial for informing design decisions and measuring the success of transformation initiatives.

Company Website: https://www.dsnworldwide.com

📝 Enhancement Note: Being part of a Fortune 500 company's transformation program means working on projects with significant impact and scale. The "Warranty Transformation" initiative suggests a strategic priority for DSN, indicating that this role has high visibility and the potential to influence significant operational changes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level to senior UX/UI Designer capacity, specifically focused on enterprise digital transformation within an operational domain (warranty management). It requires 5-7 years of experience, indicating a need for seasoned professionals who can independently manage design projects and contribute strategically.

Reporting Structure: The designer will collaborate with a wide array of stakeholders across different departments (product, IT, finance, global functions) and with external dealer partners. Direct reporting is likely to a digital product owner or program manager overseeing the warranty transformation initiative.

Operations Impact: The role's primary objective is to enhance operational efficiency and simplicity through user-centered design for the warranty platform. Success will be measured by the adoption rate of the new platform, reduction in warranty claim processing times, improved user satisfaction (both internal and dealer), and overall cost savings or efficiency gains in warranty operations.

Growth Opportunities:

• Specialization: Deepen expertise in designing for complex enterprise operational systems and warranty processes, becoming a subject matter expert in this domain.

• Leadership: Progress into a Lead UX/UI Designer role, mentoring junior designers and taking ownership of larger, more complex transformation initiatives.

• Cross-Functional Mobility: Leverage experience in digital transformation to move into product management, program management, or business analysis roles within DSN's digital or operational divisions.

• Skill Development: Opportunities to gain further experience in advanced HCD techniques, specific Agile frameworks, and potentially explore adjacent areas like service design or business process re-engineering.

📝 Enhancement Note: For operations professionals, this role offers a unique opportunity to apply UX/UI design skills to solve tangible business problems within a stable, large enterprise. The "transformation" aspect implies a dynamic environment with ample room for growth and impact, especially for those who can demonstrate a clear understanding of operational workflows and how design can optimize them.

🌐 Work Environment

Office Type: The role is fully on-site, requiring 5 days per week at the Peoria, IL location. This suggests a traditional office environment designed for collaboration and in-person teamwork.

Office Location(s): Peoria, Illinois, United States. This location offers a specific regional context for the work environment, potentially involving a blend of local and potentially remote (for some collaborators) interactions.

Workspace Context:

• A collaborative office setting is expected, facilitating direct interaction with cross-functional teams, including product managers, IT specialists, process owners, and potentially dealer representatives during site visits or collaborative sessions.

• Access to standard office technology, design software (Figma, Miro), and other collaboration tools will be provided to support the design workflow.

• Opportunities for direct engagement with end-users and stakeholders will be frequent, fostering a deep understanding of their needs and challenges within the warranty process. Work Schedule:

• The standard work schedule is 40 hours per week, aligned with the full-time employment type.

• As an on-site role within a large enterprise, adherence to standard business hours is expected, though flexibility may be available depending on specific project needs and team agreements.

📝 Enhancement Note: The "fully on-site" requirement is a critical differentiator. For operations-minded candidates, this signifies a structured environment where direct collaboration and observation of operational workflows might be more feasible, leading to more grounded and impactful design solutions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications, experience, and alignment with the role's requirements.

• Hiring Manager Interview: A discussion focused on your experience, design philosophy, and understanding of UX/UI principles, particularly as they apply to enterprise digital transformation and operational efficiency.

• Design Challenge/Portfolio Review: This is a critical stage. You will likely present a case study from your portfolio, detailing your process, problem-solving approach, and the impact of your designs. Be prepared to discuss your role, the challenges you faced, and how you arrived at your solutions. The challenge might involve a hypothetical scenario related to warranty processes.

• Stakeholder/Team Interview: Meet with key stakeholders (e.g., product owners, IT leads, process experts) to assess your collaboration skills, communication style, and ability to integrate into a cross-functional team.

• Final Interview: Potentially with a senior leader to discuss cultural fit and long-term potential within the organization.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design process for each case study. Emphasize how you gathered requirements, conducted research, iterated on designs, and collaborated with stakeholders.

• Quantify Impact: Where possible, highlight the tangible results of your designs (e.g., improved efficiency, reduced errors, increased user adoption). Use metrics if available.

• Showcase Problem-Solving: For this role, demonstrate how you tackled complex operational challenges through design, not just aesthetic improvements.

• Tailor to Warranty/Enterprise: If you have experience with enterprise software, operational processes, or warranty systems, highlight these projects prominently.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear language and compelling visuals.

Challenge Preparation:

• Understand the Domain: Research common warranty processes, challenges faced by dealers and internal teams, and the typical lifecycle of a warranty claim.

• Think Operationally: Consider how design can simplify workflows, reduce manual effort, improve data accuracy, and enhance communication within the warranty ecosystem.

• Structure Your Response: If given a challenge, clearly define the problem, outline your approach, present your proposed solution (e.g., wireframes, user flows), and justify your design decisions based on user needs and operational efficiency.

📝 Enhancement Note: The emphasis on "transformation" and the specific domain of "warranty" means candidates should prepare to discuss how their design thinking directly impacts operational efficiency and business outcomes, not just user satisfaction in a vacuum. A strong portfolio demonstrating process and measurable impact will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expected to be a primary tool for UI design, wireframing, prototyping, and collaboration. Proficiency in creating design systems and interactive prototypes is essential.

• Miro: Crucial for collaborative activities like design thinking workshops, user journey mapping, user flow creation, and brainstorming sessions. Experience in facilitating virtual or in-person workshops using Miro is highly valued.

Analytics & Reporting:

• While not explicitly listed as a design tool, familiarity with how design impacts analytics and reporting is beneficial. The designer should be able to design dashboards or interfaces that facilitate data capture and reporting for warranty operations. CRM & Automation:

• Understanding how the warranty platform might integrate with or function alongside CRM systems or other business process automation tools would be advantageous. The designer should consider how UI/UX choices can support or hinder automated workflows.

📝 Enhancement Note: The explicit mention of Figma and Miro points to a modern, collaborative design workflow. Candidates should be prepared to discuss their specific use of these tools in their design process, particularly how they leverage them for collaboration and iterating on complex workflows.

👥 Team Culture & Values

Operations Values:

• Efficiency & Simplicity: A core value is to drive simplicity and efficiency at scale within warranty operations through effective digital solutions.

• Collaboration: Strong emphasis on working closely with diverse, cross-functional teams and external partners to achieve shared goals.

• User-Centricity: A commitment to understanding and addressing the needs of both internal users and external dealer partners through Human-Centered Design.

• Innovation & Transformation: A drive to innovate and transform existing processes through digital solutions, moving beyond incremental improvements to significant change.

• Data-Driven Decision Making: Implicitly, design decisions will be informed by user feedback, analytics, and business requirements, aiming for measurable impact.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration across product, IT, finance, quality, and digital teams. Open communication and understanding of different functional perspectives are key.

• Stakeholder Management: The ability to effectively communicate design concepts, gather feedback, and manage expectations with stakeholders at all levels, including those outside of the design discipline.

• Iterative & Feedback-Driven: The use of Agile and design sprints suggests a culture of continuous feedback, iteration, and adaptation based on input and testing.

📝 Enhancement Note: For operations professionals, understanding DSN's emphasis on "efficiency," "simplicity," and "transformation" is crucial. These values directly translate into the expected outcomes of the UX/UI design work, highlighting the role's connection to operational improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Operations: Effectively translating intricate and potentially legacy warranty processes into intuitive digital experiences for diverse user groups.

• Cross-Functional Alignment: Gaining buy-in and ensuring consistent design implementation across multiple departments and stakeholder groups with potentially differing priorities.

• Balancing User Needs with Business Constraints: Designing solutions that meet user needs while adhering to enterprise-level technical, security, and budgetary constraints.

• Driving Adoption of New Systems: Encouraging the adoption of a new warranty platform by users accustomed to existing processes or tools.

Learning & Development Opportunities:

• Domain Expertise: Deepen knowledge in enterprise operations, specifically warranty management systems and processes.

• Advanced HCD & Design Strategy: Opportunities to hone skills in advanced user research, service design, and strategic UX planning for large-scale transformations.

• Agile & Transformation Methodologies: Gain hands-on experience in enterprise digital transformation programs and Agile development environments.

• Cross-Functional Exposure: Develop a broader understanding of business operations across various departments within a Fortune 500 company.

📝 Enhancement Note: This role presents significant challenges related to process complexity and stakeholder management, which are common in operations-focused transformation initiatives. Successfully navigating these challenges offers substantial growth opportunities for a UX/UI designer looking to make a strategic impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a user experience for a complex operational process. What was your approach, and what was the outcome?" (Focus on process mapping, stakeholder engagement, and impact.)

• "How do you ensure consistency and scalability in your designs across a large enterprise platform, especially when working with multiple product teams?" (Discuss design systems, style guides, and collaborative principles.)

• "Imagine you're designing a new warranty claim submission process for dealers. What are the key user needs you would prioritize, and how would you validate your design decisions?" (Demonstrate HCD and user research skills.) Company & Culture Questions:

• "What do you know about Diversified Services Network, Inc., and what excites you about working on a warranty transformation program?" (Research DSN's business and articulate your interest in operational improvement.)

• "How do you approach collaboration with non-design stakeholders, such as IT, finance, or operations teams?" (Highlight communication, active listening, and empathy for different functional perspectives.)

• "How do you measure the success of your UX/UI designs in terms of business impact or operational efficiency?" (Prepare to discuss metrics, ROI, and how design contributes to business goals.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the solution, and the outcomes. Use visual aids effectively.

• Emphasize Your Process: Walk through your design thinking, user research, wireframing, prototyping, and testing stages. Explain why you made certain decisions.

• Highlight Collaboration: Discuss how you worked with stakeholders, developers, and product owners throughout the project.

• Quantify Results: If possible, present metrics that demonstrate the positive impact of your design solutions on user experience, efficiency, or business objectives.

• Be Ready for Technical Questions: Expect questions about your proficiency with Figma, Miro, and your understanding of web technologies and Agile methodologies.

📝 Enhancement Note: Interviewers will likely probe into your ability to translate complex business needs into user-friendly designs and your experience with enterprise-level projects. Demonstrating a solid understanding of operational workflows and how design can optimize them will be crucial.

📌 Application Steps

To apply for this operations-aligned design position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in enterprise digital transformation, operational process design, and your proficiency with Figma and Miro. Prioritize case studies that demonstrate your end-to-end design process and measurable impact.

• Resume Optimization: Use keywords from the job description such as "UX/UI Design," "Warranty Platform," "Enterprise Digital Transformation," "Human-Centered Design," "Figma," "Miro," and "Agile Methodology" to ensure your resume is ATS-friendly and clearly communicates your relevant experience.

• Interview Preparation: Practice articulating your design process and the impact of your work, especially for complex operational challenges. Prepare to discuss specific examples of how your designs improved efficiency or simplified workflows.

• Company Research: Familiarize yourself with Diversified Services Network, Inc. (DSN) and the broader concept of warranty transformation. Understand the value proposition of a Fortune 500 company investing in such initiatives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. While every effort has been made to provide a comprehensive overview, specific details and expectations should be verified directly with the hiring organization during the interview process.