Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: South Ft. Myers, FL, United States

Job Type: Full-Time

Category: Sales Operations / GTM Support

Date Posted: 2026-06-11

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role serves as the primary point of customer engagement for design projects, focusing on sales floor interaction and design appointment management.

• Responsible for understanding customer needs in flooring, tile, wood, and stone selections to drive sales and client satisfaction.

• Requires collaboration with store leadership to achieve sales targets and enhance the brand's design services reputation.

• Involves managing customer projects from initial consultation through to installation, ensuring accuracy and timely follow-up.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and required skills align more closely with a Sales Operations or GTM Support role focused on customer-facing sales enablement and project coordination within a retail environment. The core function is to facilitate sales by providing design expertise and managing the customer journey.

📈 Primary Responsibilities

• Greet and engage customers on the sales floor, providing initial design consultations and support for walk-in needs.

• Schedule and conduct detailed design appointments to understand customer requirements for tile, wood, stone, and accessory products.

• Provide expert advice on product selection for residential and commercial projects to homeowners, interior designers, and builders.

• Develop comprehensive design solutions that are functional, aesthetically pleasing, and meet customer project scopes.

• Manage multiple, simultaneous customer projects from initial inquiry through completion, ensuring high accuracy and timely follow-up.

• Maintain consistent and concise communication with customers and internal stakeholders via company communication tools and email.

• Collaborate closely with store leadership and team members to ensure seamless project management from sale to installation.

• Actively participate in and champion company initiatives, modeling best practices for store employees.

• Proficiently utilize company design applications, including Salesforce, the online design appointment scheduler, and MyProject.

• Perform all other duties as assigned to support store operations and sales objectives.

📝 Enhancement Note: The responsibilities emphasize customer interaction, project management, and sales support, which are critical functions within a GTM strategy. The requirement to use specific CRM and project management tools like Salesforce and MyProject highlights the operational aspect of this role.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required. Experience:

• Minimum of 1 year of retail or customer service experience.

• Internal candidates require a minimum of 6 months of tenure with Floor & Decor. Required Skills:

• Customer Engagement: Proven ability to greet, engage, and build rapport with customers on the sales floor.

• Sales Acumen: Aptitude for understanding customer needs and translating them into product solutions that drive sales.

• Project Coordination: Ability to manage multiple customer projects simultaneously from start to finish with a high level of accuracy.

• Communication Proficiency: Excellent written and verbal communication skills for clear and concise customer and team interaction.

• Basic Computer Literacy: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software applications.

• Mathematical Aptitude: Solid understanding of basic mathematical skills for calculations related to sales and projects.

Preferred Skills:

• Interior Design Fundamentals: Basic knowledge or a strong interest in interior design principles, color theory, and material selection.

• Clientele Development: Experience or aptitude for networking and generating referrals to build a loyal customer base.

• CRM Software Proficiency: Familiarity with CRM systems, particularly Salesforce, for managing customer interactions and project pipelines.

• Time Management & Organization: Demonstrated ability to multi-task effectively in a fast-paced retail environment and prioritize tasks efficiently.

• Problem-Solving: Capacity to identify customer needs and propose effective design and product solutions.

📝 Enhancement Note: The preferred skills suggest a growth trajectory within the role, moving towards more specialized design and sales management functions. Proficiency in Salesforce is a key indicator of the operational systems this role will interact with.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly stated, candidates should be prepared to discuss past customer interactions and successful project outcomes.

• Focus on demonstrating how you managed customer needs, provided solutions, and contributed to sales goals.

• Be ready to articulate your approach to understanding design requirements and translating them into actionable plans for customers.

• Prepare examples that showcase your ability to manage multiple tasks and communicate effectively throughout a project lifecycle. Process Documentation:

• Understanding and adherence to established company processes for customer engagement, design consultations, and project management is critical.

• Familiarity with workflow steps from initial customer contact to sales close and post-sale follow-up.

• Ability to document customer interactions and project details accurately within designated systems.

• Willingness to learn and implement new processes and system updates as they are introduced.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio might not be mandatory. However, preparation to discuss past experiences using the STAR method (Situation, Task, Action, Result) will be crucial to showcase relevant skills and process understanding. The emphasis on "managing multiple, simultaneous customer projects" points to the need for strong organizational and process-following abilities.

💵 Compensation & Benefits

Salary Range:

• Base pay starts at $15.00 per hour, with potential for higher starting pay based on experience.

• This hourly rate is typical for entry-level retail sales and customer service roles in the Fort Myers, FL area. Considering the cost of living and industry benchmarks for similar positions, this range is competitive for an "0-2 years" experience level. Benefits:

• Performance-Based Incentives: Bonus opportunities and career advancement opportunities at every level.

• Financial Wellness Programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive Insurance: Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).

• Work-Life Balance:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off that starts on Day 1. Working Hours:

• Full-time position, requiring flexibility to work within store operating hours.

• Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.

• Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.

• This indicates a schedule that may include evenings, weekends, and potentially early mornings, depending on operational needs.

📝 Enhancement Note: The salary is presented as a base hourly rate, common for retail positions. The benefits package is robust, indicating a strong employer commitment to employee well-being and financial security, which can be attractive to operations-focused individuals seeking stability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Flooring, Home Improvement, Building Materials)

Company Size: Floor & Decor is a large, publicly traded company with numerous locations, indicating a structured corporate environment with established operational processes. The company's growth trajectory suggests a dynamic and evolving workplace.

Founded: Floor & Decor was founded in 2000, making it a relatively established player in the retail home improvement sector.

Team Structure:

• The Design Consultant will likely be part of a larger store team, reporting to a Store Manager or a Design Department Lead.

• Collaboration will occur with sales associates, warehouse staff, and potentially installation partners.

• The role requires interaction with various levels of store management to align on sales strategies and customer service standards.

• Cross-functional collaboration is key to ensuring a smooth customer experience from initial design consultation to final product delivery or installation. Methodology:

• Customer-Centric Approach: Emphasis on understanding and meeting customer needs in design and product selection.

• Sales-Driven Environment: Focus on achieving sales targets through effective customer engagement and consultation.

• Process Adherence: Utilization of company-specific tools and workflows for managing customer projects and sales pipelines.

• Team Collaboration: A supportive team environment where success is achieved through collective effort and shared best practices.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's industry and size suggest a focus on efficient operations, standardized processes, and a strong emphasis on customer acquisition and retention within the competitive retail space. This environment is ideal for individuals looking to apply and develop operational sales support skills.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level (0-2 years experience). This role is positioned as a foundational step into sales and design consultation within the retail operations framework. It provides exposure to customer relationship management, sales processes, and project coordination.

Reporting Structure:

• Typically reports to a Store Manager or Assistant Store Manager, potentially with a direct line to a Design Services Manager or Lead if one exists at the store level.

• This structure allows for direct mentorship and guidance from experienced retail leaders. Operations Impact:

• The Design Consultant directly influences sales revenue by guiding customer purchasing decisions and ensuring a positive design experience.

• By managing projects efficiently, they contribute to customer satisfaction and repeat business, which are key operational metrics for retail success.

• Effective project management by the consultant can reduce installation errors and customer complaints, impacting operational efficiency and cost. Growth Opportunities:

• Senior Design Consultant: With increased experience and demonstrated success in sales and customer management.

• Design Specialist/Manager: Potentially leading a design team or specializing in specific product categories.

• Store Leadership: Advancement into roles like Assistant Store Manager or Store Manager, leveraging sales and operational management skills.

• Cross-Departmental Moves: Opportunities within operations, merchandising, or training roles as the company grows.

📝 Enhancement Note: This role is an excellent entry point for aspiring professionals in sales operations or GTM support. The clear path for advancement within a large retail organization provides tangible career progression opportunities.

🌐 Work Environment

Office Type: Primarily a retail store environment with a dedicated design consultation area and sales floor. This includes exposure to a warehouse environment and moving vehicles.

Office Location(s):

• South Ft. Myers, FL. The role is on-site, requiring physical presence at the designated store location. Workspace Context:

• Collaborative Environment: The role necessitates close interaction with customers and fellow store associates, fostering a dynamic and team-oriented workspace.

• Tools and Technology: Access to company-specific design applications (Salesforce, Scheduler, MyProject), POS systems, and standard office equipment.

• Operations Team Interaction: Frequent opportunities to collaborate with sales teams, warehouse staff, and management to ensure smooth project execution and customer delivery.

Work Schedule:

• Full-time, requiring flexibility to work various shifts, including evenings, weekends, and holidays, in line with store operating hours. This demands a high degree of adaptability and commitment to operational coverage.

📝 Enhancement Note: The work environment is hands-on and fast-paced, typical of a retail setting. It requires adaptability and a willingness to engage directly with customers and operational logistics, such as product availability and warehouse access.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call with an HR representative or hiring manager to assess basic qualifications, interest, and cultural fit.

• In-Person Interview: A face-to-face interview at the store, potentially involving a store manager and/or a senior design consultant. This stage will focus on behavioral questions, scenario-based problem-solving, and assessing customer service and sales aptitude.

• Skills Assessment (Potential): May include a brief exercise to assess basic math skills, product knowledge recall, or a simulated customer interaction to gauge design consultation approach.

• Final Interview/Offer: May involve a final discussion with a district manager or senior leadership for key positions.

Portfolio Review Tips:

• As a formal portfolio is not explicitly required, prepare to discuss your experience through detailed examples.

• Use the STAR method (Situation, Task, Action, Result) to describe past customer interactions, design challenges you've helped solve, and successful sales outcomes.

• Highlight instances where you effectively managed multiple tasks, collaborated with a team, or used technology to improve customer experience or sales efficiency.

• Be ready to articulate your understanding of design principles and how you apply them in a retail sales context. Challenge Preparation:

• Be prepared for questions assessing your problem-solving skills and how you handle difficult customer situations.

• Practice articulating your approach to understanding customer needs and translating them into product recommendations.

• Demonstrate your understanding of sales targets and how you contribute to achieving them.

• Be ready to discuss your experience with or willingness to learn CRM systems like Salesforce and other operational tools.

📝 Enhancement Note: Interview preparation should focus on showcasing customer-centricity, sales drive, organizational skills, and a proactive attitude towards learning and problem-solving within a retail operations context.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Crucial for managing customer relationships, tracking leads, scheduling appointments, and monitoring project progress. Proficiency or a strong aptitude to learn Salesforce is highly valued.

• Microsoft Office Suite: Essential for general computer tasks, communication, and potentially basic data organization (Word, Excel, Outlook).

• Proprietary Online Design Appointment Scheduler: Used for managing customer bookings and availability.

• MyProject: Likely a company-specific internal tool for project tracking and management.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role will contribute data to systems like Salesforce, which are used for reporting on sales performance, customer engagement, and project completion rates.

• Understanding how your data entry impacts overall store performance metrics is beneficial. CRM & Automation:

• CRM: Salesforce is the primary CRM tool.

• Automation: The online scheduler automates appointment booking. Other potential automation might exist within project management workflows.

• Integration: Understanding how these tools integrate to provide a seamless customer experience and efficient sales process is key.

📝 Enhancement Note: The emphasis on Salesforce and other proprietary tools indicates that technical aptitude and a willingness to learn specific operational software are critical requirements for success in this role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive and supportive design and purchasing experience.

• Teamwork & Collaboration: Working effectively with colleagues across different store functions to achieve shared goals.

• Integrity & Accountability: Upholding company standards, being reliable, and taking ownership of customer projects.

• Efficiency & Effectiveness: Striving to manage time and resources wisely to meet sales targets and operational demands.

• Continuous Improvement: Being open to learning new skills, processes, and product knowledge to enhance performance.

Collaboration Style:

• Proactive Communication: Engaging with team members and management to share updates, seek assistance, and resolve issues promptly.

• Cross-Functional Support: Assisting other team members and departments as needed to ensure smooth store operations and customer satisfaction.

• Feedback Integration: Openness to receiving and providing constructive feedback to improve individual and team performance.

📝 Enhancement Note: The company culture appears to value a strong work ethic, customer dedication, and collaborative problem-solving, which are all essential traits for individuals in operations-focused roles within a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Customer Needs: Catering to a wide range of customer preferences, budgets, and project complexities.

• Fast-Paced Retail Environment: Adapting to high customer traffic, peak seasons, and evolving operational demands.

• Balancing Multiple Projects: Effectively prioritizing and managing numerous customer consultations and follow-ups simultaneously.

• Product Knowledge Acquisition: Continuously learning about a vast array of flooring, tile, wood, and stone products, their applications, and installation requirements.

Learning & Development Opportunities:

• Product Training: Extensive training on Floor & Decor's product lines, features, benefits, and best use cases.

• Sales & Design Skills Development: Opportunities to hone sales techniques, customer consultation skills, and basic design principles.

• System Proficiency: Gaining expertise in Salesforce and other operational software critical to the company's GTM strategy.

• Career Advancement: Clear pathways for progression into senior roles within the design and sales departments or broader retail management.

📝 Enhancement Note: The challenges inherent in this role offer significant opportunities for skill development in customer management, project coordination, and sales operations, preparing individuals for more advanced roles.

💡 Interview Preparation

Strategy Questions:

• Customer Scenario: "A customer comes in with a vague idea for a bathroom renovation. How would you approach understanding their needs and guiding them to the right products?" (Focus on active listening, probing questions, and product suggestion process).

• Project Management: "Describe a time you had to manage multiple tasks or projects simultaneously. How did you prioritize and ensure all deadlines were met?" (Prepare a STAR method example highlighting organization and follow-through).

• Sales Approach: "How do you stay motivated in a sales environment, especially when facing customer objections or a slow sales day?" (Focus on resilience, customer focus, and proactive sales strategies).

Company & Culture Questions:

• "What interests you about Floor & Decor, and why are you drawn to a role in design consultation?" (Research company values, mission, and product offerings).

• "How do you think your skills align with the collaborative nature of our store teams?" (Emphasize teamwork and your ability to contribute positively to a group environment).

• "How do you approach learning new software or complex product information?" (Highlight your adaptability and commitment to continuous learning). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally walk through 1-2 detailed examples of successful customer interactions or projects.

• For each example, clearly state the customer's initial need, your actions, the products you recommended, and the positive outcome (e.g., sale closed, satisfied customer, successful project).

• Be ready to discuss how you used communication and organizational skills to manage the process.

📝 Enhancement Note: Interviews will likely assess a blend of customer service aptitude, basic sales skills, organizational capabilities, and cultural fit. Demonstrating a proactive, customer-focused, and team-oriented attitude will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Floor & Decor Careers portal via the provided Workday link.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, and examples of strong organizational or project management skills. Quantify achievements where possible (e.g., "Assisted X customers daily," "Managed Y concurrent projects").

• Prepare for Behavioral Questions: Anticipate questions about your customer service philosophy, problem-solving abilities, and how you handle challenging situations. Practice using the STAR method.

• Research Floor & Decor: Familiarize yourself with their product lines, company mission, and values to demonstrate genuine interest and cultural alignment. Understand their position in the home improvement retail market.

• Practice Your "Sales Pitch": Be ready to articulate why you are a good fit for the role, showcasing your enthusiasm for design, customer service, and contributing to sales success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---