Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Brooklyn, NY, United States

Job Type: Full-Time

Category: Retail Sales & Design Operations

Date Posted: April 21, 2026

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as a primary point of contact for customers, guiding them through their design and product selection journey for flooring and related accessories.

• Conduct in-depth design consultations to understand client needs, project scopes, and aesthetic preferences for tile, wood, and stone products.

• Partner with store leadership to drive sales performance and enhance the store's design services brand reputation.

• Manage customer projects from initial inquiry through to installation, ensuring a seamless and positive customer experience.

• Utilize company-specific design applications and CRM tools to track client interactions, manage appointments, and maintain project data.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and requirements strongly align with a customer-facing sales role with a design focus, rather than a pure operations role. The emphasis is on client engagement, sales, and project management from a customer's perspective, with operational elements supporting these functions. This role is positioned as an entry point into design and sales within the retail environment.

📈 Primary Responsibilities

• Proactively engage with customers on the sales floor, offering assistance and identifying design-related needs for flooring projects.

• Schedule and conduct personalized design appointments, building rapport and trust to understand customer requirements for tile, wood, stone, and accessory selections.

• Provide expert advice on product selection, considering color, texture, pattern, and design to create functional and aesthetically pleasing solutions for residential and commercial projects.

• Manage multiple customer projects concurrently, ensuring accuracy, timely follow-up, and consistent, clear communication via email and company-designated tools.

• Collaborate effectively with store leadership and associates to ensure smooth project progression from initial contact to final installation, contributing to overall store sales targets.

• Champion company initiatives and goals by modeling best practices and coaching store employees on design consultation and customer engagement strategies.

• Proficiently utilize design applications such as Salesforce, the Online Design Appointment Scheduler, and MyProject to manage client data and project workflows.

• Maintain a high level of product knowledge across all flooring categories and accessory items to effectively advise customers.

📝 Enhancement Note: The responsibilities lean heavily towards direct customer interaction and sales, with operational tasks serving to support the sales process. Project management here refers to managing the customer's project lifecycle rather than internal operational process optimization.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 1 year of retail or customer service experience.

Required Skills:

• Customer Engagement: Proven ability to greet, engage, and assist customers effectively on the sales floor.

• Sales Acumen: Aptitude for understanding customer needs and translating them into product solutions, with a focus on driving sales.

• Design Consultation: Basic understanding of design principles and the ability to advise customers on product selection based on aesthetics and functionality.

• Communication Skills: Excellent verbal and written communication for client interactions, follow-ups, and internal collaboration.

• Mathematical Proficiency: Strong basic mathematical skills for calculations related to sales, measurements, and project estimates.

• Basic Computer Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer navigation.

Preferred Skills:

• Experience with CRM software, specifically Salesforce.

• Familiarity with interior design concepts or flooring products.

• Demonstrated ability to develop clientele and generate leads through networking and referrals.

• Experience managing multiple projects simultaneously with strong organizational skills.

• Ability to work effectively in a fast-paced, dynamic retail environment.

📝 Enhancement Note: The skills listed are foundational for a retail sales associate with a design component. The "operations" aspect is primarily in managing client projects and utilizing specific company software, rather than broader operational process improvement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" is not explicitly stated, candidates are expected to demonstrate their ability to manage customer projects from start to finish. This would translate to preparing examples of:
  • Client Project Management: Showcase how you've managed customer interactions, project timelines, and delivered solutions in previous roles.
  • Problem-Solving Scenarios: Be ready to discuss how you've resolved customer issues or design challenges.
  • Sales Performance: If applicable, be prepared to discuss how you've contributed to sales goals.
  • System Utilization: Familiarity with or ability to quickly learn proprietary systems like Salesforce.

Process Documentation:

• Candidates are expected to understand and follow established company processes for:
  • Customer Engagement Workflow: Greeting, needs assessment, design consultation, product selection, and closing the sale.
  • Appointment Scheduling & Management: Utilizing online tools and internal systems effectively.
  • Project Tracking & Follow-Up: Ensuring all project phases are managed with accuracy and timely communication.
  • Collaboration Protocols: Working effectively with store leadership and other associates to facilitate project completion.

📝 Enhancement Note: This section is adapted to reflect the retail sales context. While no formal portfolio is requested, candidates should be prepared to discuss their experience managing customer projects and using relevant systems, which are the closest parallels to operational portfolio requirements in this role.

💵 Compensation & Benefits

Salary Range: $18.40 - $24.15 per hour.

Benefits:

• Bonus opportunities and career advancement opportunities.

• Financial wellness programs: 401k with company match, Employee Stock Purchase Plan (ESPP), and Referral Bonus Program.

• Comprehensive insurance plans (subject to eligibility): Medical, Dental, Vision, Life, and other insurance plans.

• Work-life balance initiatives:

  • Paid vacation and sick time for eligible associates.
  • Paid holidays plus a personal holiday.

Working Hours:

• Standard retail store hours, including evenings and weekends. Store hours are typically Monday-Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM. Pickup hours may vary slightly.

• This role is expected to be approximately 40 hours per week.

📝 Enhancement Note: The salary range is provided hourly, typical for retail roles. The benefits package is comprehensive for a retail position, focusing on financial security, health, and work-life balance. The working hours reflect the demands of a retail environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement Retail, specializing in flooring, tile, and related building materials. Floor & Decor operates in a competitive market with a focus on providing a wide selection of products at competitive prices.

Company Size: Floor & Decor is a large, publicly traded company with a significant number of employees, indicating a structured corporate environment with established processes and opportunities for growth.

Founded: Floor & Decor was founded in 2000, making it a relatively established player in the home improvement sector, known for its unique business model of offering a vast in-stock selection of flooring and related products.

Team Structure:

• The Design Consultant will be part of the in-store retail team.

• They will report to store leadership, likely a Store Manager or Assistant Store Manager, and potentially a Design Department Lead if one exists.

Methodology:

• Customer-Centric Approach: The company emphasizes a strong focus on customer service and providing a positive shopping experience.

• Product Expertise: Associates are expected to develop a good understanding of the product catalog to assist customers effectively.

• Sales-Driven Environment: Performance is often measured by sales targets and customer satisfaction.

• Process Adherence: Following company-defined procedures for sales, project management, and customer service is crucial.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: The company culture is geared towards a high-volume retail environment with a strong emphasis on sales, customer service, and product knowledge. Operations within this context means efficient customer transaction processing and project lifecycle management.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to junior position within the retail sales and design field. It serves as a foundational role for individuals looking to build a career in customer-facing sales, design consultation, or retail management.

Reporting Structure: The Design Consultant will report to store leadership, such as a Store Manager or Department Manager. This structure provides direct mentorship and oversight from experienced retail professionals.

Operations Impact: While not a traditional operations role focused on internal process optimization, the Design Consultant's impact is critical to revenue generation and customer satisfaction. Successful sales consultations and project management directly contribute to the company's financial performance and brand reputation. Efficiently managing client projects reduces errors and potential installation issues, indirectly supporting operational smoothness.

Growth Opportunities:

• Sales Specialization: Advance into senior sales roles, becoming a key contributor to store revenue.

• Design Expertise: Develop deeper design knowledge and potentially move into specialized design roles or management of design departments.

• Retail Management: Progress into leadership positions such as Assistant Store Manager, Store Manager, or District Manager.

• Cross-Functional Roles: Opportunities may arise in areas like merchandising, visual presentation, or training, leveraging acquired retail experience.

📝 Enhancement Note: Growth potential is primarily within the retail sales and management track. While operations principles are applied in managing customer projects, advancement into dedicated operations roles would likely require further specialized training or experience.

🌐 Work Environment

Office Type: This is a retail store environment that includes a sales floor, a design consultation area, and a warehouse section. The work is primarily customer-facing and involves moving throughout the store.

Office Location(s):

• The specific location is 351 Brooklyn (BBB) - NY.

Workspace Context:

• Collaborative Sales Floor: The environment is dynamic and collaborative, with constant customer interaction and teamwork among associates.

• Design Consultation Area: A dedicated space for focused customer appointments, requiring a professional and inspiring atmosphere.

• Access to Products: Direct access to a wide variety of flooring and accessory samples for customer demonstrations.

• Warehouse Proximity: May involve occasional interaction with the warehouse environment for product checks or staging.

Work Schedule: The schedule will align with store operating hours, which include evenings and weekends. This is a full-time position, typically around 40 hours per week, with flexibility required to meet customer demand.

📝 Enhancement Note: The work environment is typical of a large retail store, emphasizing customer interaction and product display. Operational efficiency is tied to smooth customer flow and product availability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• Phone/Video Interview: A preliminary discussion with an HR representative or hiring manager to evaluate communication skills, customer service aptitude, and interest in the role.

• In-Person Interview: This will likely involve meeting with store leadership. Be prepared to discuss:

  • Your customer service philosophy and approach.
  • How you handle challenging customer situations.
  • Your understanding of design or willingness to learn.
  • Examples of how you've managed multiple tasks or projects.
  • Your sales aptitude and motivation.

• Potential Practical Exercise: You may be asked to conduct a mock design consultation or role-play a customer interaction.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss past experiences that demonstrate your skills. This could include:
  • Customer Success Stories: Anecdotes about how you successfully helped a customer find the perfect product or resolve an issue.
  • Project Management Examples: How you've managed tasks from start to finish, ensuring client satisfaction.
  • Sales Achievements: If applicable, any metrics or goals you've met or exceeded.
  • Design Interest: Any personal projects or coursework that showcase your eye for design.

Challenge Preparation:

• Customer Interaction Scenarios: Practice responding to common customer questions, objections, and requests.

• Product Knowledge: Familiarize yourself with common flooring types (tile, wood, stone) and their applications.

• Sales Pitch Practice: Be ready to articulate the value proposition of Floor & Decor and its design services.

• Enthusiasm and Professionalism: Demonstrate a positive attitude and a commitment to excellent customer service.

📝 Enhancement Note: The interview process focuses on assessing customer service skills, sales potential, and cultural fit for a retail environment. Preparation should emphasize practical examples of customer interaction and problem-solving.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Expected to be used for CRM, lead management, and client tracking. Proficiency or a demonstrated ability to quickly learn is essential.

• Proprietary Online Design Appointment Scheduler: Company-specific tool for managing customer bookings.

• MyProject: Internal system for project management and tracking.

Analytics & Reporting:

CRM & Automation:

• Salesforce: The primary CRM tool for customer relationship management.

• Communication Tools: Proficient use of email and potentially internal messaging platforms for client and team communication.

📝 Enhancement Note: Familiarity with Salesforce is a significant advantage. The role requires proficiency in company-specific scheduling and project management tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support customer projects.

• Integrity & Professionalism: Maintaining ethical conduct and a professional demeanor in all interactions.

• Efficiency & Productivity: Striving to manage time and tasks effectively to serve customers and complete projects promptly.

• Continuous Learning: Being open to learning about new products, design trends, and company processes.

Collaboration Style:

• Cross-functional Integration: The Design Consultant will work closely with sales associates, management, and potentially warehouse staff to ensure seamless customer experiences.

• Feedback Exchange: A culture that encourages constructive feedback to improve customer service and sales strategies.

• Shared Goals: A focus on collective store performance, with individual contributions supporting the overall success of the team.

📝 Enhancement Note: The team culture emphasizes customer satisfaction, collaboration, and a results-oriented approach common in retail sales environments.

⚡ Challenges & Growth Opportunities

Challenges:

• High Customer Volume: Managing a steady stream of walk-in customers and scheduled appointments can be demanding.

• Diverse Customer Needs: Catering to a wide range of customer preferences, budgets, and project complexities.

• Product Knowledge Retention: Keeping up-to-date with a vast and evolving product catalog.

• Sales Pressure: Meeting or exceeding sales targets in a competitive retail landscape.

• Multi-tasking: Balancing customer interactions, project management, and administrative tasks simultaneously.

Learning & Development Opportunities:

• Product Training: Extensive training on flooring materials, installation basics, and design principles.

• Sales Skills Development: Opportunities to hone sales techniques, negotiation skills, and customer relationship management.

• Design Software Proficiency: Gaining expertise in using company-specific design and CRM tools.

• Career Pathing: Clear pathways for advancement into senior sales, management, or specialized design roles within Floor & Decor.

📝 Enhancement Note: Challenges are typical of a high-paced retail sales role. Growth opportunities are well-defined within the company's retail structure.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to handle a difficult customer. How did you resolve the situation?" (Assesses problem-solving and customer service skills.)

• "How do you approach helping a customer who is unsure about their design choices?" (Evaluates consultation and advisory skills.)

Company & Culture Questions:

• "What do you know about Floor & Decor and our products?" (Tests research and interest in the company.)

• "Why are you interested in a design-focused sales role?" (Assesses motivation and understanding of the role.)

Portfolio Presentation Strategy:

• Prepare Specific Examples: Have 2-3 concrete stories ready that highlight your customer service, sales, or project management skills. Use the STAR method (Situation, Task, Action, Result).

• Showcase Design Enthusiasm: If you have personal design projects or a keen interest, be ready to discuss it.

• Demonstrate System Aptitude: Express your comfort with technology and eagerness to learn tools like Salesforce.

• Focus on Customer Impact: Frame your experiences around how you positively impacted the customer's experience and outcomes.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, demonstrating customer service excellence, sales potential, and a good attitude.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the Floor & Decor careers portal.

• Resume Customization: Tailor your resume to highlight relevant retail, customer service, and any design-related experience. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per day," "Contributed to a 10% increase in design appointment bookings").

• Portfolio Preparation: Mentally prepare examples of customer interactions, project management scenarios, and any sales successes you can share using the STAR method.

• Company Research: Familiarize yourself with Floor & Decor's product offerings, target customer base, and company values. Understand their competitive advantage in the market.

• Practice Interview Responses: Rehearse answers to common interview questions related to customer service, sales, and problem-solving. Be ready to articulate your enthusiasm for design and retail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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