Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Live Oak, TX, United States

Job Type: Full-Time

Category: Retail Sales & Design Operations

Date Posted: May 20, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serves as the primary point of contact for customers on the sales floor, providing initial design consultations and support for their flooring projects.

• Conducts in-depth design appointments to guide customers in selecting tile, wood, stone, and accessory products, ensuring aesthetic and functional alignment.

• Manages multiple customer projects concurrently, overseeing all phases from initial inquiry through to installation, maintaining high accuracy and timely follow-up.

• Collaborates closely with store leadership and associates to achieve sales targets and enhance the brand's design services reputation.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and experience requirements indicate an entry-level role focused heavily on sales, customer engagement, and project coordination within a retail environment. The "operations" aspect is primarily in managing customer project lifecycles and coordinating with internal teams to ensure successful project completion and sales targets are met. This is not a traditional Revenue or Sales Operations role focused on system optimization or process engineering, but rather a sales-driven role with operational execution components.

📈 Primary Responsibilities

• Proactively greet and engage customers on the sales floor, assessing their needs and offering initial design guidance for flooring solutions.

• Schedule and conduct detailed design appointments, leveraging product knowledge to assist homeowners, interior designers, and builders in selecting appropriate tile, wood, and stone materials.

• Develop and nurture client relationships through networking, referrals, and in-store lead generation to expand the customer base and drive repeat business.

• Design comprehensive, aesthetically pleasing, and functional interior solutions that meet customer requirements and budget constraints.

• Manage the end-to-end customer project lifecycle, ensuring consistent communication, accuracy, and timely delivery from initial contact to final installation.

• Partner effectively with store leadership and cross-functional teams to ensure seamless project management, from inquiry to installation, thereby contributing to overall store sales goals.

• Champion all company initiatives and goals by modeling best practices and providing guidance to store employees on design services and customer engagement strategies.

• Utilize company-specific design applications, including Salesforce, proprietary Online Design Appointment Schedulers, and MyProject tools, to manage client interactions and project details efficiently.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer interaction, sales acumen, and project management within a retail setting. The "operations" aspect lies in the systematic management of customer projects, client data (via Salesforce), and coordination for installation, all contributing to the store's revenue objectives.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience:

• Minimum of 1 year of experience in retail sales or customer service.

Required Skills:

• Customer Engagement: Proven ability to engage customers, understand their needs, and build rapport on the sales floor.

• Basic Design Principles: Foundational understanding of interior design concepts, color theory, and material selection for residential and commercial spaces.

• Sales Acumen: Demonstrated ability to guide customers through product selection, manage sales processes, and achieve sales targets.

• Project Coordination: Skill in managing multiple customer projects simultaneously, ensuring accuracy, timeliness, and effective follow-up.

• Basic Mathematical Skills: Proficiency in performing calculations for quotes, measurements, and project estimates.

• Computer Proficiency: Competence in using basic computer applications, including Microsoft Office Suite (Word, Excel, Outlook).

Preferred Skills:

• Salesforce: Experience with CRM systems, specifically Salesforce, for client management and sales tracking.

• Clienteling & Networking: Demonstrated ability to develop and maintain a client base through proactive outreach and relationship building.

• Product Knowledge: Familiarity with various types of flooring materials (tile, wood, stone) and associated accessories.

• Communication Skills: Excellent verbal and written communication skills for clear customer interaction and internal collaboration.

• Multi-tasking: Ability to effectively manage competing priorities and tasks in a dynamic, fast-paced retail environment.

📝 Enhancement Note: The required skills focus on direct customer interaction, sales, and basic project management. The preferred skills, particularly Salesforce, indicate a need for individuals who can leverage technology for customer and project management, hinting at the operational aspects of the sales process.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of customer projects managed, highlighting the scope of work, materials selected, and the customer's end satisfaction.

• Demonstrate an understanding of the customer journey from initial consultation to project completion, illustrating how you managed each phase.

• Include examples of how you utilized sales tools or systems (even if not Salesforce specifically) to track customer interactions, project details, or sales progress.

Process Documentation:

• Be prepared to discuss how you would approach documenting customer needs and design preferences during initial consultations.

• Discuss your methods for tracking project progress, managing timelines, and ensuring timely follow-up with customers and internal teams.

• Explain how you would use available systems (like Salesforce or others) to maintain accurate project records and facilitate installation coordination.

📝 Enhancement Note: While a formal "portfolio" may not be strictly required for this entry-level role, candidates will be expected to articulate their experience through examples. The emphasis should be on demonstrating practical application of sales processes, customer management, and project coordination skills, rather than formal design portfolios.

💵 Compensation & Benefits

Salary Range: The minimum base pay is $15.00 per hour. Starting pay may be higher based on experience.

Benefits:

• Financial Growth: Bonus opportunities and career advancement opportunities at every level.

• Savings & Investment: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive Insurance: Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

• Work-Life Balance:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off that starts on Day 1. Working Hours: This is a full-time position. Store operating hours are Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM. Pickup hours are also listed. Actual work schedules will vary based on store needs and will likely include evenings, weekends, and holidays.

📝 Enhancement Note: The provided salary is a minimum base hourly rate. The actual starting wage will depend on the candidate's relevant experience. The benefits package is comprehensive, offering standard retail benefits with additional financial incentives like an Employee Stock Purchase Plan and bonus opportunities, which are attractive for roles that directly impact revenue.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement Retail, specializing in flooring, tile, stone, and related building materials. Floor & Decor operates a unique "warehouse-style" retail model, offering a wide selection of products direct to consumers and trade professionals.

Company Size: Floor & Decor is a large retail organization, with numerous store locations across the United States. This scale implies a structured corporate environment with established operational processes and clear career paths.

Founded: Floor & Decor was founded in 2000. Its rapid growth indicates a dynamic and expanding business environment, offering opportunities for associates to grow with the company.

Team Structure:

• The Design Consultant will be part of the in-store sales and design team, working closely with Store Managers, Assistant Store Managers, and other sales associates.

• This role involves significant collaboration with installation partners and potentially warehouse staff to ensure smooth project execution.

Methodology:

• Data-Driven Sales: While not a formal "operations" role, success relies on leveraging customer data (via CRM like Salesforce) to manage pipelines and drive sales.

• Process Optimization: The role requires managing customer projects efficiently through established store processes to ensure timely delivery and installation.

• Customer-Centric Approach: The core methodology is understanding and fulfilling customer design needs through expert product consultation and project management.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is focused on providing customers with a wide selection of products and expert advice. As a large retailer, it likely has robust operational procedures for sales, inventory, and project management. The "Design Consultant" role is crucial in bridging product availability with customer design aspirations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level sales and design position. It serves as a foundational role within the sales and design department, offering a direct path into retail sales and customer consulting. The responsibilities are focused on direct customer interaction and project execution rather than strategic operations planning.

Reporting Structure: The Design Consultant typically reports to a Store Manager or a Sales Manager within the retail store hierarchy. They are part of a sales team that collaborates to achieve store-wide revenue goals.

Operations Impact: The Design Consultant's primary impact is on direct sales revenue and customer satisfaction. By effectively guiding customers and managing projects, they contribute to the store's sales performance and foster customer loyalty. The efficiency with which they manage projects also impacts installation scheduling and resource allocation within the store's operational framework.

Growth Opportunities:

• Sales Specialization: Advance into senior sales roles, or specialize in specific product categories (e.g., commercial sales, stone specialists).

• Management Track: Progress into Assistant Store Manager or Store Manager roles, taking on broader operational and leadership responsibilities.

• Design Services Expansion: Potentially move into roles focused on developing new design service offerings or training other consultants.

• Cross-Functional Moves: Opportunities may exist in visual merchandising, inventory management, or other operational areas within the retail environment as experience grows.

📝 Enhancement Note: While not a traditional "operations" role, the growth path within Floor & Decor for a Design Consultant is clearly defined within retail sales and management. The skills developed in project coordination and customer management are transferable to broader operational responsibilities within the company.

🌐 Work Environment

Office Type: The primary work environment is a retail store, specifically a warehouse-style showroom. This means working directly on the sales floor, interacting with customers, and potentially navigating a warehouse setting for product viewing and selection.

Office Location(s): The specific location is 278 Live Oak - TX (Live Oak, Texas). This is a physical retail store within the Floor & Decor chain.

Workspace Context:

• Sales Floor Interaction: The workspace is dynamic, requiring constant engagement with customers in a retail showroom.

• Product Exposure: Associates work amidst a vast inventory of flooring materials, requiring an understanding of product placement and accessibility.

• Collaborative Environment: Close interaction with fellow sales associates, store leadership, and potentially warehouse staff for product retrieval and project coordination.

• Tools and Technology: Access to POS systems, CRM software (Salesforce), and potentially design visualization tools.

Work Schedule: The role operates within the store's extended operating hours, which include evenings, weekends, and holidays. Schedules are typically full-time and will vary based on business needs and peak customer traffic times, requiring flexibility from the associate.

📝 Enhancement Note: The work environment is typical of large-format retail, emphasizing customer interaction and product knowledge. The operational aspect involves managing customer flow, project information, and coordination within the store's physical layout and operating hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screen to assess basic qualifications, interest, and cultural fit.

• In-Store Interview: A face-to-face interview with store leadership (e.g., Store Manager) to delve deeper into customer service, sales experience, and problem-solving skills. This may include a scenario-based assessment of how you'd handle customer interactions.

• Sales Simulation/Role-Playing: You might be asked to simulate a customer consultation or handle a specific sales scenario to demonstrate your approach.

• Reference Checks: Standard background and reference checks.

Portfolio Review Tips:

• Highlight Customer Interaction: Prepare to discuss specific examples of how you've assisted customers, resolved issues, or exceeded expectations in previous roles. Focus on the process of engagement and problem-solving.

• Showcase Project Management: If you have managed projects (even personal ones or in previous roles), be ready to explain how you organized tasks, managed timelines, and ensured successful outcomes. Quantify results where possible (e.g., "increased customer satisfaction by X%").

• Demonstrate Sales Skills: Be ready to articulate your sales approach, how you identify customer needs, and how you close sales.

• Tool Familiarity: If you have experience with CRM systems like Salesforce or similar sales/project management tools, be prepared to discuss it. Emphasize your ability to learn new systems quickly, as training will be provided.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions like: "How would you handle a customer who is undecided between two products?" or "What would you do if a customer is unhappy with their selection?"

• Product Knowledge Application: While you'll be trained, showing an aptitude for learning and retaining product information is key.

• Teamwork and Collaboration: Be ready to discuss how you've worked with teams to achieve common goals.

📝 Enhancement Note: The interview process will heavily focus on assessing customer service skills, sales aptitude, and the ability to manage multiple tasks within a retail environment. While not a formal "operations" interview, demonstrating organizational skills and a structured approach to customer projects will be advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: This CRM system is explicitly mentioned and will be crucial for managing customer relationships, tracking sales leads, scheduling appointments, and monitoring project progress. Proficiency or the ability to quickly learn Salesforce is essential.

• Microsoft Office Suite: Basic computer knowledge, including proficiency in Microsoft Office (Word, Excel, Outlook), is required for general communication, documentation, and data handling.

Analytics & Reporting:

CRM & Automation:

• Salesforce: As the primary CRM, it facilitates customer data management and workflow automation for sales processes (e.g., appointment scheduling, follow-up reminders).

• Proprietary Online Design Appointment Scheduler: A specific tool for managing design appointments, indicating a need for system adoption and efficient use.

• MyProject Tool: Another internal system for managing customer projects, requiring users to input and track project details accurately.

📝 Enhancement Note: The technology stack is centered around customer relationship management and project tracking. Salesforce is the key system, and the ability to learn and effectively use proprietary scheduling and project management tools is critical for operational efficiency in this role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A primary value is putting the customer at the center of all interactions, ensuring their design needs are met with expert advice and product selection.

• Efficiency & Productivity: Driving sales and managing projects effectively to meet store goals and ensure timely customer satisfaction. This involves optimizing time on the sales floor and in managing client interactions.

• Teamwork & Collaboration: Working effectively with store leadership and colleagues to achieve shared objectives, support each other, and maintain a positive store environment.

• Continuous Learning: Embracing training on new products, design trends, and company systems (like Salesforce) to enhance professional capabilities and customer service.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with sales associates, managers, and potentially installation teams to ensure a smooth customer experience from sale to completion.

• Open Communication: Maintaining clear and consistent communication with customers and internal stakeholders regarding project status, product availability, and timelines.

• Supportive Environment: Contributing to a team culture where associates support each other in achieving sales targets and providing excellent customer service.

📝 Enhancement Note: The company culture emphasizes a strong customer-centric approach, coupled with a drive for sales performance and efficiency. Collaboration and continuous learning are key components for success in this retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Customer Expectations: Balancing customer desires with budget constraints and product availability can be a challenge, requiring strong negotiation and problem-solving skills.

• Fast-Paced Environment: The retail setting, particularly in a warehouse-style store, can be demanding, requiring efficient time management and the ability to handle multiple customer inquiries simultaneously.

• Product Knowledge Acquisition: Mastering the extensive product catalog of flooring, tile, and stone requires dedicated learning and retention.

• Sales Target Pressure: Meeting individual and store sales goals requires consistent performance and proactive customer engagement.

Learning & Development Opportunities:

• Product Training: Comprehensive training on all Floor & Decor product lines, including materials, applications, and design trends.

• Sales Skills Development: Opportunities to enhance sales techniques, clienteling, and consultative selling through in-house programs and on-the-job experience.

• System Proficiency: Training on core operational systems like Salesforce and proprietary scheduling/project management tools.

• Career Advancement: Clear pathways for promotion into senior sales roles, leadership positions, or specialized design functions within the company.

📝 Enhancement Note: This role offers significant opportunities for learning and development in sales, customer service, and product knowledge within the competitive home improvement retail sector. The challenges are typical of customer-facing retail roles but are balanced by robust growth potential.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared for questions like: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with a product selection?" Focus on your process for understanding the issue, offering solutions, and ensuring customer satisfaction.

• Sales Approach: Expect questions about your sales philosophy, how you build rapport, identify needs, and close sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your successes.

• Project Management: Discuss how you manage multiple tasks, prioritize deadlines, and ensure accuracy. Provide examples of how you've kept projects on track and communicated progress.

Company & Culture Questions:

• Motivation: Why Floor & Decor? Why this role? Research the company's mission, values, and unique business model (warehouse style). Show genuine interest in flooring and design.

• Teamwork: How do you contribute to a team environment? How do you handle disagreements with colleagues or managers?

• Adaptability: How do you handle change or learn new processes/products? This is crucial given the training provided and the dynamic retail environment.

Portfolio Presentation Strategy:

• Highlight Customer Success Stories: Focus on 2-3 key experiences where you successfully guided a customer through a complex decision or project, leading to a positive outcome.

• Demonstrate Process: For each example, walk through your steps: initial consultation, needs assessment, product recommendation, closing the sale, and any follow-up or coordination involved.

• Quantify Results: If possible, mention metrics like sales figures, customer satisfaction improvements, or project completion times.

• Emphasize Learning: If you lack direct Salesforce experience, highlight your ability to learn new software quickly and your enthusiasm for mastering the tools provided.

📝 Enhancement Note: Interview preparation should focus on showcasing strong interpersonal skills, a customer-centric sales approach, and the ability to manage multiple tasks efficiently. Demonstrating a proactive attitude and a willingness to learn are key for this entry-level position.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided Workday link on the Floor & Decor Careers website.

• Resume Optimization: Tailor your resume to highlight customer service, retail sales, and any project coordination experience. Use keywords from the job description such as "customer engagement," "sales," "design consultation," and "project management." Quantify achievements where possible.

• Portfolio Preparation: While not a formal design portfolio, prepare 2-3 concrete examples of customer interactions or projects you've managed that demonstrate your sales skills, problem-solving abilities, and organizational approach. Be ready to discuss these using the STAR method.

• Interview Practice: Practice answering common interview questions related to customer service, sales scenarios, and teamwork. Be ready to articulate why you are interested in Floor & Decor and the Design Consultant role.

• Company Research: Familiarize yourself with Floor & Decor's business model, product offerings, and company culture. Understand their unique warehouse-style approach to retail and how the Design Consultant role fits into it.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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