Custom Framer P/T

📍 Job Overview

Job Title: Custom Framer P/T

Company: Michaels Stores

Location: Kennewick, Washington, United States

Job Type: PART_TIME

Category: Retail Operations / GTM (Sales & Merchandising Focus)

Date Posted: 2026-06-02

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around driving customer engagement and sales within the custom framing department, acting as a key point of contact for art and memorabilia preservation.

• It involves direct customer interaction, consultative selling of framing solutions, and ensuring high-quality, timely production of custom framing orders.

• The position requires adherence to operational standards, including merchandising, inventory management, and point-of-sale (POS) transactions, contributing to the overall store's GTM strategy.

• Responsibilities extend to maintaining store presentation, supporting inventory processes, and contributing to a positive and efficient retail environment.

📝 Enhancement Note: While not a traditional Revenue Operations or Sales Operations role, this position has direct GTM implications through customer engagement, consultative sales, and driving revenue within a specific product category (custom framing). The emphasis on customer relationships, sales delivery, and operational execution aligns with GTM principles of customer acquisition and retention.

📈 Primary Responsibilities

• Customer Engagement & Consultation: Build and foster strong customer relationships by actively engaging them, understanding their framing needs, and providing expert, personalized design consultations to create memorable framing solutions.

• Sales & Production Execution: Drive sales performance for custom framing by effectively selling products and services, and ensure all framing orders are completed with a high degree of quality and adhere to established production timelines.

• Store Operations & Merchandising: Maintain the ready-made frame department, SISO (Sales in Store Only), and Directed Replenishment areas to ensure optimal product presentation, stock levels, and a visually appealing shopping environment.

• Customer Service Excellence: Deliver friendly and efficient customer service, assist customers in locating products, provide solutions to their needs, and ensure a well-merchandised and in-stock store.

• Operational Adherence: Strictly adhere to Standard Operating Procedures (SOPs) and Company programs, including sales, production, cash handling, safety, and shrink prevention initiatives, to ensure compliance and operational efficiency.

• Team Collaboration & Support: Participate actively in truck un-loading, stocking processes, and Omni-channel fulfillment to support overall store operations and team objectives, while maintaining a positive and respectful work environment.

• Point of Sale (POS) Operations: Accurately operate the cash register and execute all cash handling procedures to company standards.

📝 Enhancement Note: The core responsibilities highlight a blend of direct sales, customer service, and operational execution within a specialized retail environment. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured sales approach focused on consultative selling and relationship building, directly impacting revenue generation within the framing category.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as a minimum requirement.

Experience:

• Minimum 0-2 years of experience.

• Basic computer skills and basic measuring skills are essential.

• Ability to operate framing equipment and a glass cutter is required.

• Retail experience is preferred.

• Experience selling products and/or services to customers is preferred. Required Skills:

• Customer Service Expertise: Proven ability to engage customers, understand needs, and provide solutions in a retail setting.

• Consultative Sales Acumen: Skill in selling products and services, particularly in a custom or design-oriented context.

• Precision & Measurement: Accurate basic measuring skills for custom order specifications.

• Technical Aptitude: Proficiency in operating specialized framing equipment and glass cutters.

• Cash Handling & POS Operations: Experience with cash registers and executing transactions accurately and efficiently.

• Merchandising Standards: Ability to maintain visual standards in assigned retail areas.

• Adaptability & Learning Agility: Willingness to learn and adhere to Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, ideally with a focus on custom products or services.

• Computer Proficiency: Beyond basic skills, familiarity with POS systems, order management software, or design software.

• Art/Design Appreciation: A basic understanding or appreciation for art, design, and framing techniques can enhance customer consultations.

📝 Enhancement Note: The experience level suggests this role is entry-level, focused on foundational retail and customer interaction skills. The "Minimum Type of experience" explicitly lists operational requirements like computer and measuring skills, alongside the ability to use specific equipment, which are critical for this specialized role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are expected to demonstrate their capabilities through experience and potentially through interview discussions.

• Demonstrate Customer Interaction Skills: Be prepared to discuss examples of how you've built rapport with customers and helped them find solutions.

• Showcase Sales Aptitude: Articulate instances where you successfully sold a product or service, highlighting your approach and the outcome.

• Illustrate Technical Proficiency: Be ready to describe your experience with tools, equipment, or processes requiring precision.

• Highlight Operational Compliance: Discuss your understanding of following procedures and maintaining standards in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established Standard Operating Procedures (SOPs) for sales, production, and customer service.

• Understanding of workflow for custom order fulfillment, from consultation to completion, is expected.

• Ability to explain how they would contribute to maintaining store presentation and inventory accuracy.

📝 Enhancement Note: For an entry-level retail role, a formal portfolio is unlikely. However, candidates should be prepared to articulate their skills and experiences verbally, using examples that demonstrate their competency in customer service, sales, technical operation, and adherence to processes. The emphasis is on practical application rather than a documented portfolio.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

• This range reflects an entry-level to slightly experienced part-time position within the retail sector, specific to a specialized role like custom framing. The rate is competitive for the Kennewick, WA area for similar retail support positions. Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for those in creative industries.

• Other Perks: Potential for additional benefits as outlined by the company, contributing to overall team member well-being.

Working Hours: This is a PART_TIME position. While the exact number of hours per week is not specified, it typically involves working nights, weekends, and early mornings, with a potential for up to 40 hours/week depending on business needs and scheduling.

📝 Enhancement Note: The salary range is provided and is competitive for part-time retail roles in the specified location. The benefits package is robust for a part-time position, indicating Michaels' commitment to employee well-being and professional development, especially for those in customer-facing roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Custom Framing Manufacturing (Artistree subsidiary). Michaels is a leading North American retailer for creative supplies and custom framing.

Company Size: Large Enterprise (Over 10,000 employees globally, with over 1,300 stores in North America). This scale means established processes, structured training, and opportunities for advancement.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational framework.

Team Structure:

• Store Level: This role operates within a local retail store, reporting to store management (e.g., Store Manager, Assistant Manager, or Department Specialist).

• Departmental Focus: While part of the overall store team, there's a specific focus on the Custom Framing department, requiring collaboration with other sales associates and potentially specialized framers.

• Cross-functional Collaboration: Expected to collaborate with various store functions, including sales floor associates, cashiers, and potentially inventory/stockroom personnel, particularly during truck unloads and stocking.

Methodology:

• Customer-Centric Approach: Emphasizes building relationships and providing solutions to customers, a core tenet of their GTM strategy.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, and customer service.

• Data-Informed Merchandising: Uses strategies like Directed Replenishment and SISO to optimize product placement and availability based on sales data and customer demand.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity and community, with a strong emphasis on customer experience and operational efficiency. The large company size suggests structured training and clear career paths within retail operations.

📈 Career & Growth Analysis

Operations Career Level: This role is an Entry-Level Retail Operations and Sales Support position. It serves as a foundational role for individuals interested in retail, customer service, and specialized sales within a creative industry.

Reporting Structure: The Custom Framer P/T typically reports to the Store Manager or a designated Department Lead/Specialist responsible for the framing area. This structure provides direct supervision and guidance.

Operations Impact: While not directly managing revenue operations systems, this role directly impacts store revenue through consultative sales of custom framing. It contributes to customer loyalty and repeat business by providing quality products and exceptional service, which are critical components of a GTM strategy focused on customer retention.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing design, production techniques, and consultative sales, leveraging specialized tools and equipment.

• Advancement within Store: Potential to move into roles with greater responsibility, such as Lead Framer, Department Specialist, Assistant Manager, or Store Manager, by demonstrating strong performance, leadership potential, and operational proficiency.

• Cross-Departmental Experience: Gain exposure to various aspects of retail operations, from sales floor management to inventory control and customer service, broadening skill sets for future retail roles.

• Specialized Training: Access to company-provided training for framing equipment, sales techniques, and customer service best practices.

📝 Enhancement Note: This role is positioned as a stepping stone within the retail industry. The growth path emphasizes developing specialized skills in custom framing and sales, with clear opportunities to advance into leadership or management roles within Michaels stores.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves constant interaction with shoppers and team members.

Office Location(s): Kennewick, Washington, at 6803 W Canal Dr. This is a specific, physical retail location.

Workspace Context:

• Customer Interaction Hub: The primary workspace is the retail floor and the dedicated Custom Framing area, requiring a friendly and professional demeanor.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially basic computer systems for order management.

• Team Dynamics: Opportunities for collaboration with a diverse team of retail associates, fostering a supportive and team-oriented atmosphere. The environment is fast-paced, especially during peak seasons and promotional periods.

Work Schedule: Part-time schedule which includes nights, weekends, and early mornings. Flexibility is key as retail operations require coverage during all operating hours. The environment can be climate-controlled in public areas, but stock rooms may vary. Some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

📝 Enhancement Note: The work environment is typical of a busy retail store, emphasizing customer interaction and operational tasks. The specific mention of the frame shop containing specialized equipment highlights the unique nature of this workspace compared to a general retail floor.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review focusing on basic qualifications and availability.

• In-Person Interview: Expect a face-to-face interview with store management (e.g., Store Manager or Assistant Manager). This will assess customer service skills, sales aptitude, problem-solving abilities, and cultural fit.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation. Be prepared to talk about your experience with tools or equipment.

• Situational Questions: Questions will focus on how you handle customer interactions, resolve issues, and work within a team, especially in a retail or sales context.

Portfolio Review Tips:

• Verbal Showcase: Since a formal portfolio isn't expected, prepare to verbally present your relevant experience. Use the STAR method (Situation, Task, Action, Result) to describe past achievements in customer service, sales, or operational tasks.

• Highlight Key Skills: Be ready to provide specific examples of your measuring skills, computer proficiency, experience with tools, and customer service successes.

• Demonstrate Understanding: Show you understand the role of a Custom Framer by discussing how you would approach customer consultations, ensure quality production, and maintain store standards.

• Enthusiasm for Creativity: Express your interest in art, design, and creativity, which aligns with Michaels' brand and the nature of custom framing.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, from greeting to closing a sale, focusing on consultative selling and problem-solving.

• Process Adherence: Discuss how you ensure accuracy and follow procedures in tasks like order taking or cash handling.

• Teamwork: Prepare examples of how you collaborate effectively with team members to achieve common goals.

📝 Enhancement Note: For this role, the "interview process" is more about assessing practical skills and cultural fit rather than a formal portfolio review. Candidates should focus on articulating their customer service, sales, and operational capabilities through clear, concise examples.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Proficiency or ability to learn to operate specialized machinery such as mat cutters, framing saws, and potentially heat presses.

• Glass Cutting Tools: Skill in using glass cutters for custom framing applications.

• Measuring Tools: Basic measuring tapes, rulers, and calipers for precise order specifications.

Analytics & Reporting:

• POS System: Experience with point-of-sale systems for transactions, order entry, and potentially inventory lookups.

• Basic Computer Skills: Familiarity with computers for accessing training materials, company information, and potentially basic order management software.

CRM & Automation:

• Customer Relationship Management (Implicit): The role involves building customer relationships, which is a form of informal CRM. The "Elevated ABC Deliver" program likely guides this interaction.

• Inventory Management Systems: Potential exposure to systems for Directed Replenishment and SISO (Sales in Store Only) to manage stock levels.

📝 Enhancement Note: The technology stack is specific to a retail environment and the custom framing department. Emphasis is on practical, hands-on tools and systems directly used in sales, production, and customer service.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and solutions.

• Creativity & Passion: Fostering an environment that celebrates and enables creativity for both customers and team members.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Support: Collaborating effectively with colleagues to ensure smooth store operations and excellent customer experiences.

• Integrity & Accountability: Upholding company standards, adhering to procedures, and taking ownership of responsibilities.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store departments to support overall store goals and customer needs.

• Open Communication: Encouraging clear and respectful communication among team members to share information, solve problems, and provide feedback.

• Shared Responsibility: Participating in all store operational tasks, from customer service to truck unloads, demonstrating a collective approach to store management.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational excellence. Team members are expected to be collaborative, customer-focused, and committed to upholding the brand's values of quality and integrity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer consultations, sales, production, merchandising, and operational tasks simultaneously in a fast-paced environment.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Production Accuracy: Ensuring precision in measurements and execution to deliver high-quality framing orders on time, minimizing errors.

• Physical Demands: Managing the physical requirements of the job, including standing for long periods, lifting, and working with specialized equipment.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, materials, and techniques.

• Sales & Consultative Skills: Enhance consultative selling abilities, customer relationship management, and closing techniques.

• Retail Operations Management: Gain practical experience in various aspects of retail management, including inventory, merchandising, and customer service.

• Career Progression: Clear pathways for advancement into specialized roles or management positions within Michaels.

📝 Enhancement Note: The challenges are typical for specialized retail roles, requiring adaptability and a strong work ethic. The growth opportunities are significant for individuals looking to build a career in the retail sector, particularly within creative industries.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." or "How would you handle a customer who is unhappy with a framing quote?"

• Sales Approach: "How would you approach a customer who is browsing the custom framing section?" or "What makes a good custom framing consultation?"

• Problem-Solving: "Imagine you noticed a discrepancy in stock for a popular frame. What would you do?" or "How do you ensure accuracy when taking custom orders?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels?" or "What do you know about our custom framing services?"

• Teamwork: "Describe a time you worked effectively as part of a team." or "How do you handle working with diverse personalities?"

• Values Alignment: "How do you embody creativity in your work or personal life?"

Portfolio Presentation Strategy:

• Verbal Examples: Prepare specific anecdotes using the STAR method to illustrate your skills in customer service, sales, problem-solving, and operating equipment.

• Focus on Transferable Skills: Highlight experiences that demonstrate your ability to learn quickly, follow instructions, and maintain attention to detail, even if not directly in custom framing.

• Showcase Enthusiasm: Convey your passion for creativity, art, or design, and your eagerness to learn the craft of custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a customer-centric mindset, and a willingness to learn and adhere to company processes. Emphasize any experience with sales, customer service, or hands-on tasks.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, comfort with technical tasks (even if basic), and examples of following procedures. Use keywords like "customer service," "sales," "merchandising," "detail-oriented," and "team player."

• Prepare for Situational Interviews: Think through examples of how you've handled customer interactions, solved problems, and worked effectively in a team. Be ready to discuss your understanding of custom framing needs.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), brand values, and overall mission to "fuel the joy of creativity." Understand their commitment to customer experience.

• Practice Your "Elevator Pitch": Be ready to briefly and enthusiastically explain why you are a good fit for the Custom Framer role, highlighting your relevant skills and eagerness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.