Custom Framer (Part-time)

📍 Job Overview

Job Title: Custom Framer (Part-time)

Company: Michaels Stores

Location: Nashville-8159 Sawyer Brown Rd, Nashville, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-04-15

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically centered around custom framing solutions.

• Key responsibilities include building strong customer relationships and understanding their needs to create memorable framing outcomes.

• The position requires a blend of sales, customer service, and operational tasks, including maintaining store presentation and product availability.

• Candidates will be expected to operate specialized framing equipment and adhere to company policies and procedures to ensure quality and efficiency.

📝 Enhancement Note: While the job title is "Custom Framer," the description clearly indicates a broader retail associate role with a specialization in custom framing. The core of the job involves customer interaction, sales, and general store operations, with framing being a key service offering. This is not a pure operations or GTM role in the traditional sense but rather a customer-facing retail position with operational elements.

📈 Primary Responsibilities

• Build and nurture customer relationships to understand their custom framing needs and deliver tailored solutions.

• Execute sales and production targets for custom framing orders with a high degree of quality and timeliness.

• Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sounds Interesting, Sells On) and Directed Replenishment processes.

• Ensure a safe, clean, and clutter-free store environment by adhering to Standard Operating Procedures (SOPs) and company programs.

• Operate the cash register and handle transactions accurately and efficiently according to cash handling standards.

• Support company-wide shrink and safety initiatives to minimize loss and ensure a secure workplace.

• Participate actively in truck un-loading and stocking processes to maintain inventory integrity and store presentation standards.

• Assist with Omni channel processes, which may include fulfilling online orders or assisting with in-store pickups.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to customer engagement and store operations. The mention of "Elevated ABC Deliver" suggests a specific sales methodology focused on customer relationship building and consultative selling within the framing context.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a high school diploma or equivalent is generally expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role is preferred.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially design software.

• Basic measuring skills for accurate custom framing order specifications.

• Ability to operate framing equipment safely and effectively.

• Ability to operate a glass cutter with precision.

• Strong customer service orientation and interpersonal skills.

Preferred Skills:

• Previous retail experience, ideally in a similar environment or with custom services.

• Proven experience in selling products and/or services to customers, with a consultative approach.

• Familiarity with visual merchandising principles.

• Experience with cash handling and point-of-sale (POS) systems.

📝 Enhancement Note: The "Minimum Type of experience" section directly lists the essential skills required, emphasizing practical abilities over formal education. The "Preferred Type of experience" points towards candidates who can hit the ground running with existing sales and retail acumen.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer interaction and problem-solving within a retail or service context.

• Showcase an understanding of how to translate customer needs into tangible product solutions (in this case, custom frames).

• Highlight any experience with visual presentation or merchandising, even if informal.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and SOPs.

• Examples of how they have ensured quality and efficiency in previous tasks are beneficial.

• Ability to describe how they would approach learning and executing new operational procedures.

📝 Enhancement Note: For this role, a formal "process and systems portfolio" is unlikely to be required. However, candidates are expected to demonstrate an understanding of and ability to adhere to established company processes and operational workflows through their interview responses and prior experience.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level role at Michaels, the hourly wage is expected to be in the range of $12 - $16 per hour, depending on experience and location within Nashville. This is based on regional retail wage benchmarks for similar positions in Tennessee.

Benefits:

• Health insurance (medical, dental, and vision) – eligibility may depend on hours worked and tenure.

• Paid time off (PTO) – accrual typically based on hours worked.

• Tuition assistance – offering support for continuing education.

• Generous employee discounts on Michaels products.

• Potential for participation in other company-wide benefits and programs.

Working Hours: This is a part-time position. While the specific number of hours can vary, it is typically expected to be less than 30 hours per week. Working hours will include nights, weekends, and early mornings, reflecting the demands of a retail environment.

📝 Enhancement Note: Salary for part-time retail roles is generally hourly. The range provided is an estimation based on general retail industry standards in the Nashville area for entry-level positions. Specific benefit eligibility often varies for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest retailer of arts, crafts, and custom framing.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, indicating a large, established retail organization with a significant employee base. This means structured corporate support and established operational frameworks.

Founded: 1973. The company has a long history, suggesting stability and well-defined operational processes and brand identity.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Manager, and various Associate roles, including specialists like the Custom Framer.

• The Custom Framer likely reports to a Framing Manager or a designated department lead, who in turn reports to the Store Manager.

Methodology:

• Data analysis is likely focused on sales performance, customer traffic, and inventory turnover within the framing department and the store overall.

• Workflow planning involves managing custom order queues, production schedules, and customer appointment bookings.

• Automation may be limited to point-of-sale systems and inventory management software, with a primary focus on manual craftsmanship and direct customer interaction for the framing service.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and a structured retail environment. The scale of Michaels implies a need for adherence to standardized processes and a team-oriented approach to store operations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position, serving as a foundational role within the retail operations of Michaels. It offers direct experience in customer service, sales, and specialized service delivery (framing).

Reporting Structure: The Custom Framer typically reports to a Framing Manager or Department Lead, who then reports to the Store Manager. This provides a clear line of management and operational oversight.

Operations Impact: The Custom Framer's impact is primarily on direct customer satisfaction, sales generation for the framing department, and maintaining the operational standards of their assigned area. Positive customer experiences can lead to repeat business and word-of-mouth referrals, directly contributing to store revenue and brand loyalty.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, potentially leading to roles with more responsibility in production or design consultation.

• Retail Advancement: Potential to move into other retail associate roles, keyholder positions, or supervisory roles (e.g., Assistant Manager) within Michaels stores.

• Cross-Training: Possibility of cross-training in other store departments, broadening operational knowledge and skill sets.

• Leadership Potential: Demonstrating strong performance, customer service, and operational adherence can open doors for future leadership development programs within Michaels.

📝 Enhancement Note: Growth within this role is likely to follow a path of increased responsibility within the store's operational structure or specialization within the framing department. The company's size offers various avenues for career progression.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the sales floor and a dedicated custom framing area within the store.

Office Location(s): The specific store is located at 8159 Sawyer Brown Rd in Nashville, Tennessee. This is a typical suburban retail location.

Workspace Context:

• The environment is customer-facing, requiring constant interaction and a positive attitude.

• The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for interaction with a diverse customer base are frequent, as are collaborations with other store team members to ensure smooth daily operations.

Work Schedule: The work schedule is flexible due to the part-time nature of the role, but it will encompass nights, weekends, and early mornings to meet customer demand and operational needs. This requires adaptability and commitment to scheduled shifts.

📝 Enhancement Note: The work environment is dynamic and customer-centric, with specific technical requirements for the framing aspect of the job. The schedule demands flexibility common in retail.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications.

• In-Person Interview: Candidates will likely meet with the Hiring Manager (Store Manager or Framing Manager) to discuss experience, skills, and cultural fit. Expect questions on customer service scenarios, problem-solving, and motivation.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about operating equipment.

• Final Interview/Offer: If successful, a final discussion may occur before an offer is extended.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss past experiences that demonstrate your customer service skills, sales aptitude, and ability to follow instructions.

• Use the STAR method (Situation, Task, Action, Result) to describe relevant experiences, particularly those involving customer interactions, problem-solving, or creative solutions.

Challenge Preparation:

• Be ready for scenario-based questions: "How would you handle an unhappy customer?" or "How would you approach a customer who is unsure about their framing choice?"

• Demonstrate an understanding of the importance of accuracy and quality in custom work.

• Show enthusiasm for the creative aspect of framing and assisting customers with their artistic visions.

📝 Enhancement Note: The interview process for this role will likely focus on assessing interpersonal skills, problem-solving abilities, and a customer-centric mindset rather than extensive technical or operational documentation.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing customer history.

• Custom Framing Software/Design Tools: Used to design custom frames, calculate pricing, and generate order specifications.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order taking.

• Framing Equipment: Including specialized saws, mat cutters, glass cutters, and heat presses for the production of custom frames.

Analytics & Reporting:

• Basic reporting on sales metrics for the framing department, likely accessed through the POS system or store management software.

CRM & Automation:

• The POS system may have basic CRM capabilities for tracking customer orders and preferences.

• Automation is primarily within the POS and inventory management systems; the framing process itself relies heavily on manual craftsmanship.

📝 Enhancement Note: The technology stack is typical for a retail environment with a specialized service department, blending standard retail POS systems with specific tools for custom design and production.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction to create positive experiences and drive sales.

• Creativity & Inspiration: Fostering an environment that encourages creative expression for both customers and team members.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and support each other.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for tasks.

Collaboration Style:

• Emphasis on open communication and mutual support among store team members.

• Cross-functional collaboration to ensure seamless customer service, from initial consultation to order fulfillment and checkout.

• A culture of sharing knowledge and best practices, particularly within the framing department.

📝 Enhancement Note: Michaels promotes a culture that values creativity, customer engagement, and teamwork, essential for a retail environment that offers both products and specialized services.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales consultations, production tasks, and general store upkeep.

• Managing Customer Expectations: Ensuring customer satisfaction with custom-designed products, which can be subjective.

• Technical Skill Development: Mastering the operation of framing equipment and techniques for high-quality results.

• Pacing Production: Effectively managing the workflow of custom orders to meet deadlines while maintaining quality.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced custom framing skills, including design principles, material knowledge, and fabrication techniques.

• Sales & Customer Service Training: Enhancing consultative selling skills and customer relationship management.

• Retail Operations: Gaining experience in various aspects of retail management, from inventory to visual merchandising.

• Cross-Training: Opportunities to learn about other departments within Michaels, potentially leading to broader retail skill sets.

📝 Enhancement Note: The role presents opportunities for hands-on skill development in custom craftsmanship and customer-facing sales within a supportive retail structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you dealt with a difficult customer and how you resolved the situation." (Focus on empathy, problem-solving, and de-escalation.)

• Sales Approach: "How would you approach a customer who is browsing the framing department but seems unsure about what they need?" (Highlight consultative selling, asking open-ended questions, and offering solutions.)

• Problem-Solving: "Imagine a customer is unhappy with a custom frame they received. What steps would you take?" (Emphasize listening, understanding the issue, and adhering to company policy for resolution.)

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the custom framing department?" (Show genuine interest in creativity, art, and helping customers.)

• "How do you typically work as part of a team?" (Provide examples of collaboration and support.)

Portfolio Presentation Strategy:

• Be prepared to walk through your resume and highlight experiences relevant to customer service, sales, and any hands-on or creative work.

• For any past roles, quantify achievements where possible (e.g., "Increased customer satisfaction by X%" or "Met X% of sales targets").

• Express your willingness and ability to learn the specific framing techniques and equipment.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong interpersonal skills, a proactive approach to customer service, and a genuine interest in Michaels and its offerings, particularly custom framing.

📌 Application Steps

To apply for this Custom Framer position:

• Submit your application through the provided Workday link on the Michaels careers page.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any experience with tools or equipment, and your ability to follow instructions and work in a team. Use keywords from the job description such as "customer service," "sales," "merchandising," and "equipment operation."

• Portfolio Preparation: While no formal portfolio is required, be ready to discuss relevant past experiences using the STAR method during interviews. Prepare specific examples of customer interactions, problem-solving scenarios, and any instances where you've demonstrated attention to detail or creativity.

• Interview Practice: Practice answering common retail interview questions focusing on customer service, sales, teamwork, and problem-solving. Be prepared to discuss your understanding of custom framing and your enthusiasm for the role.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, especially their custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.