Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6)

📍 Job Overview

Job Title: Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6)

Company: KnowledgeBrief

Location: Remote (UK) with occasional in-person meetings and workshops in London

Job Type: Full-Time

Category: Learning & Development / Operations

Date Posted: May 18, 2026

Experience Level: Mid-Level (5-10 years implied)

Remote Status: Hybrid (Remote-first with occasional in-person requirements)

🚀 Role Summary

• Develop and innovate curriculum content specifically for the Level 6 Service Designer apprenticeship standard, ensuring alignment with ST0894 requirements and Endpoint Assessment (EPA) criteria.

• Deliver engaging and impactful workshops, coaching sessions, and group learning experiences that foster the application of service design principles in real-world workplace contexts.

• Collaborate cross-functionally with Curriculum Innovation Managers, Digital Learning Teams, and the broader Operations function to create high-quality learning materials and digital assets.

• Monitor learner progress through tripartite reviews, providing targeted support to guide apprentices towards successful program completion and EPA readiness.

• Contribute to the continuous improvement of apprenticeship programs, digital learning experiences, and overall learner outcomes through active participation in quality assurance and standardization activities.

📝 Enhancement Note: While the role is titled "Course Developer & Skills Coach," its placement within the "Operations team" and the emphasis on program delivery, learner progress monitoring, and compliance suggest a strong operational component. The "Service Designer Apprenticeship (Level 6)" context indicates a focus on GTM enablement and professional development, aligning with Revenue Operations or Sales Operations support functions that focus on upskilling sales and customer-facing teams. The remote-first nature with occasional London meetings points to a hybrid work model requiring self-discipline and effective remote collaboration.

📈 Primary Responsibilities

• Design and develop comprehensive curriculum content that directly aligns with the ST0894 Service Designer apprenticeship standard and its associated Endpoint Assessment (EPA) requirements.

• Facilitate dynamic and engaging workshops, one-on-one coaching sessions, and group learning activities designed to impart critical service design skills.

• Guide and support apprentices in effectively applying service design principles, user research methodologies, journey mapping, service blueprinting, prototyping, and systems thinking within their current workplace environments.

• Partner closely with the Curriculum Innovation Manager and the Digital Learning Team to conceptualize, create, and refine high-quality learning materials, digital assets, and interactive learning experiences.

• Proactively monitor individual learner progress, conduct regular tripartite reviews with learners and employers, and provide tailored support to ensure apprentices meet all program milestones and achieve EPA readiness.

• Actively participate in standardization processes, quality assurance reviews, and continuous improvement initiatives to enhance the overall effectiveness and impact of the apprenticeship programs.

• Cultivate and maintain positive, productive working relationships with learners, their employers, and colleagues across all departments within KnowledgeBrief.

• Ensure meticulous maintenance of accurate learner records and provide support for all relevant compliance and regulatory requirements.

📝 Enhancement Note: The primary responsibilities highlight a blend of curriculum development and direct learner engagement, common in L&D roles that support GTM functions. The emphasis on "applying service design principles within real workplace contexts" suggests a need for the candidate to bridge theoretical knowledge with practical, business-oriented application, a key trait for operations professionals supporting sales and client success.

🎓 Skills & Qualifications

Education:

• GCSE English and Maths (or equivalent) is essential.

• A Degree in Service Design, UX, Design, or a related discipline is desirable.

• A teaching qualification such as Award in Education and Training (AET), Diploma in Education and Training (DET), or PGCE is desirable.

Experience:

• Essential occupational experience in service design, UX, or a closely related field is required.

• Experience in designing learning, curriculum, or training materials is essential.

• Proven experience in coaching, mentoring, or actively supporting professionals through their development journey is essential.

• A strong understanding of adult learning principles and their practical application is essential.

• Experience delivering apprenticeship standards is desirable.

Required Skills:

• Deep understanding and practical application of service design methodologies including user research, journey mapping, service blueprinting, prototyping, and systems thinking.

• Proficiency in curriculum design and development, with a focus on aligning content to recognized standards (e.g., ST0894).

• Strong coaching and mentoring capabilities, with a proven ability to support professional growth and development.

• Excellent understanding of adult learning principles and pedagogical approaches.

• Effective communication and relationship-building skills to engage with learners, employers, and internal teams.

Preferred Skills:

• Familiarity with digital learning platforms and e-learning content creation tools.

• Experience with apprenticeship program delivery and compliance.

• Possession of relevant teaching or assessment qualifications (AET, DET, PGCE, CAVA, IQA).

• A degree in a service design, UX, or design-related field.

📝 Enhancement Note: The required skills clearly point to a subject matter expert in Service Design who can also translate that expertise into educational content and coaching. The "adult learning principles" and "coaching/mentoring" requirements are critical for operations roles focused on enablement and professional development, requiring the ability to convey complex information and encourage skill adoption.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of curriculum and learning material design, specifically showcasing alignment with professional standards and assessment criteria (e.g., ST0894).

• Case studies or examples of coaching engagements that illustrate the process of supporting professional development and skill application in a workplace setting.

• Evidence of how adult learning principles were integrated into course design or delivery methods.

Process Documentation:

• Documentation of the process for designing and developing apprenticeship curriculum, including needs analysis, content creation, and alignment with standards.

• Outlined approach to learner progress monitoring, tripartite review facilitation, and EPA preparation support.

• Methodology for continuous improvement of learning programs, including quality assurance and feedback integration.

• Examples of building and maintaining relationships with key stakeholders such as learners, employers, and internal teams in an operational context.

📝 Enhancement Note: For this role, a portfolio should emphasize the candidate's ability to structure learning, demonstrate pedagogical approaches, and document the process of guiding individuals towards competency. It's less about traditional operations metrics and more about the process of developing human capital and ensuring program operational excellence in an educational context.

💵 Compensation & Benefits

Salary Range: £37,500 – £40,000 per annum, dependent on experience.

Benefits:

• Dedicated monthly CPD (Continuing Professional Development) time to support personal and professional growth.

• 5.6 weeks of annual leave, plus bank holidays, providing ample time for rest and rejuvenation.

• A two-week company closure over Christmas and New Year, offering extended holiday periods.

• Company sick pay, ensuring financial support during periods of illness.

• Access to an Employee Assistance Programme (EAP) and comprehensive wellbeing support services.

• Opportunities to contribute to cross-team projects and engage in organizational growth initiatives.

• A remote-first environment that promotes flexibility and work-life balance, with opportunities for in-person connection.

Working Hours: Full-time, typically around 40 hours per week, with the flexibility inherent in a remote-first role.

📝 Enhancement Note: The salary range provided is specific and competitive for a role of this nature in the UK. The benefits package is robust, emphasizing professional development and employee wellbeing, which are strong attractors for skilled professionals in the education and operations sectors. The remote-first approach with occasional in-person requirements indicates a hybrid model, common in modern operations roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Education / Professional Development / EdTech

Company Size: Implied to be a growing organization with a dedicated Operations team and Curriculum Innovation function. The mention of "over 20 years" of experience suggests a stable, established entity within its niche.

Founded: Over 20 years ago.

Team Structure:

• The role sits within the "Operations team," specifically collaborating with the "Curriculum Innovation Manager" and the "Digital Learning Team."

• This suggests a structured approach to learning and development program management, with distinct roles for curriculum strategy, content creation, and digital delivery.

Methodology:

• Evidence-based learning: Combines academic insight with practical application.

• Innovative platform delivery: Utilizes a proprietary platform for program delivery.

• Expert-led programs: Employs skilled professionals to deliver development programs.

• Values-driven approach: Emphasizes authenticity, high-quality learning, and meaningful impact.

Company Website: knowledgebrief.com

📝 Enhancement Note: KnowledgeBrief's focus on evidence-based learning and practical application aligns well with operations roles that aim to drive tangible business outcomes. The values-driven culture is a crucial element for candidates to consider, particularly the emphasis on authenticity and meaningful impact, which should be reflected in their application and interview responses.

📈 Career & Growth Analysis

Operations Career Level: This role can be seen as a mid-level to senior position within a specialized L&D operations function. It requires a blend of subject matter expertise (Service Design), pedagogical skills, and operational execution (curriculum development, learner management). It is not a typical GTM or Sales Ops role but supports these functions by developing talent.

Reporting Structure: The role reports to the Curriculum Innovation Manager, indicating a clear line of leadership within the curriculum development and delivery function. Collaboration extends to the Digital Learning Team and the wider Operations function.

Operations Impact: The primary impact of this role is on the development and upskilling of professionals, particularly in service design. This indirectly impacts client organizations by improving their service design capabilities, leading to better user experiences and business outcomes. For KnowledgeBrief, it directly contributes to the quality and delivery of their apprenticeship programs, influencing learner success rates and client satisfaction.

Growth Opportunities:

• Specialization: Deepen expertise in Service Design apprenticeship delivery and curriculum development.

• Leadership: Potential to move into more senior curriculum management or L&D operations roles.

• Cross-functional involvement: Opportunities to contribute to broader organizational growth projects and initiatives.

• Skill Development: Dedicated CPD time and access to learning resources support continuous professional growth.

📝 Enhancement Note: While not a direct Revenue Operations role, the "Course Developer & Skills Coach" function is critical for enabling GTM teams through upskilling. Growth opportunities would likely involve advancing within the L&D/Operations domain at KnowledgeBrief, potentially leading teams or programs, or specializing further in curriculum design for specific industry standards.

🌐 Work Environment

Office Type: Remote-first, with a requirement for occasional in-person meetings and workshops to be held in London. This suggests a need for comfort and effectiveness in both independent remote work and collaborative, face-to-face settings.

Office Location(s): Primarily remote within the UK. In-person activities will be based in London.

Workspace Context:

• Remote Flexibility: Embraces a remote-first model, allowing for a flexible work environment.

• Collaborative Tools: Likely utilizes digital collaboration tools (e.g., video conferencing, project management software) essential for remote team operations.

• In-Person Connection: Opportunities for in-person workshops and meetings in London facilitate team building, strategic alignment, and focused collaborative sessions.

• Learning Environment: The role is inherently focused on creating a supportive and engaging learning environment for apprentices.

Work Schedule: Full-time, approximately 40 hours per week. The remote nature likely offers some flexibility in daily scheduling, but adherence to deadlines, meeting appointments, and learner availability is paramount.

📝 Enhancement Note: The remote-first nature with London-based meetings is a common hybrid model that requires strong self-management and communication skills. Candidates should be prepared to discuss how they maintain productivity and collaboration in a distributed environment.

📄 Application & Portfolio Review Process

Interview Process:

• CV Submission: Initial application via BambooHR.

• Screening: Conducted by the People & Culture Team to assess basic qualifications and fit.

• Interview Stage(s): Typically involves interviews with the hiring team (Curriculum Innovation Manager, potentially other operations or L&D leads) during the week commencing May 25th, 2026. Expect questions on service design expertise, curriculum development, coaching experience, and alignment with company values.

• Final Decision: Followed by feedback.

Portfolio Review Tips:

• Curriculum Design Focus: Showcase examples of learning materials you've developed, highlighting how they align with specific standards (like ST0894) and learning objectives.

• Coaching & Mentoring Evidence: Include case studies or testimonials that demonstrate your ability to guide and develop professionals. Detail your coaching approach and how you measure progress.

• Adult Learning Application: Clearly outline how you apply adult learning principles in your instructional design and delivery.

• Digital Integration: If applicable, present examples of digital learning assets or how you've used digital platforms to enhance learning experiences.

• Process Documentation: Be prepared to discuss your systematic approach to curriculum development, learner support, and program improvement.

Challenge Preparation:

• Case studies related to developing a specific module for the Service Designer apprenticeship.

• Role-playing scenarios demonstrating your coaching style and ability to handle challenging learner situations.

• A presentation on how you would improve an existing learning process or content piece.

• Questions assessing your understanding of the ST0894 standard and EPA requirements.

📝 Enhancement Note: The portfolio for this role should lean heavily on pedagogical artifacts and case studies demonstrating the ability to translate technical/design knowledge into effective learning. This is different from a typical operations portfolio focused on process optimization or data analysis.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Management System (LMS): KnowledgeBrief likely uses an LMS for course delivery, learner tracking, and content hosting. Familiarity with common LMS platforms (e.g., Moodle, Canvas, Blackboard, or proprietary systems) would be beneficial.

• Digital Learning Authoring Tools: Tools like Articulate Storyline, Adobe Captivate, or simpler platforms for creating interactive content, videos, and e-learning modules.

• Collaboration Platforms: For remote work, proficiency in tools like Microsoft Teams, Slack, Zoom, Google Workspace is expected.

• Project Management Tools: To manage curriculum development timelines and tasks (e.g., Asana, Trello, Jira).

Analytics & Reporting:

• Learner Progress Tracking: Within the LMS or dedicated reporting tools to monitor apprentice performance, engagement, and completion rates.

• Feedback Analysis: Tools or methods for collecting and analyzing learner and employer feedback to drive program improvements.

CRM & Automation:

• CRM (potentially): While not explicitly stated, a CRM might be used to manage employer relationships or learner data. Knowledge of CRM principles is helpful.

• Automation Tools (potentially): For administrative tasks related to learner onboarding, progress reminders, or reporting.

📝 Enhancement Note: While specific tools aren't listed, the role implies a need for proficiency in digital learning technologies, collaboration software, and potentially project management tools. A candidate with experience in an EdTech environment or who has managed digital learning programs would be well-suited.

👥 Team Culture & Values

Operations Values:

• Authenticity: Honesty and genuineness in interactions and program delivery.

• High-Quality Learning: Commitment to providing exceptional educational experiences that lead to real skill development.

• Meaningful Impact: Focus on creating tangible positive outcomes for learners, clients, and colleagues.

• Joy of Learning: Fostering an environment where learning is engaging and rewarding.

• Continuous Improvement: Dedication to refining programs and processes for better effectiveness.

Collaboration Style:

• Cross-functional Integration: Works closely with curriculum managers, digital learning specialists, and the broader operations team to ensure cohesive program delivery.

• Stakeholder Engagement: Builds strong relationships with learners and employers, requiring effective communication and partnership.

• Feedback-driven: Open to feedback from learners, employers, and colleagues to enhance program quality.

• Supportive: Contributes to a collegial environment where team members support each other's development and success.

📝 Enhancement Note: The company's stated values are crucial. Candidates should be prepared to articulate how their approach to course development, coaching, and collaboration aligns with authenticity, quality, and impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Development & Delivery: Managing the dual demands of creating new curriculum content while also actively coaching and supporting existing learners.

• Remote Engagement: Ensuring consistent and effective engagement with remote learners and stakeholders, overcoming potential communication barriers.

• Alignment to Standards: Continuously ensuring curriculum content remains perfectly aligned with evolving apprenticeship standards (ST0894) and EPA requirements.

• Measuring Impact: Demonstrating the tangible impact of service design skills acquired through the apprenticeship on learner performance and employer outcomes.

Learning & Development Opportunities:

• Specialized Skill Enhancement: Deepen expertise in service design pedagogy and apprenticeship program management.

• Industry Engagement: Potential to engage with industry bodies or attend events related to service design and apprenticeships.

• Digital Learning Tools: Opportunity to become proficient in advanced digital learning technologies and platforms.

• Mentorship: Potential for mentorship from senior L&D or operations leaders within KnowledgeBrief.

📝 Enhancement Note: Understanding these challenges will help candidates prepare for interview questions about problem-solving and adaptability. Highlighting past experiences in overcoming similar obstacles will be beneficial.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing curriculum content for a professional apprenticeship, specifically how you ensure alignment with industry standards like ST0894." (Focus on structured design, needs analysis, and validation.)

• "Walk us through a time you coached a professional who was struggling to apply new skills in their workplace. What was your approach, and what was the outcome?" (Emphasize empathy, practical guidance, and measurable progress.)

Company & Culture Questions:

• "Based on our values, how would you approach building trust with a new group of apprentices and their employers?" (Connect to authenticity, quality, and impact.)

• "Describe a time you collaborated with a digital learning team or contributed to a digital learning initiative. What was your role and the outcome?" (Highlight teamwork and technical aptitude.)

Portfolio Presentation Strategy:

• Case Study Structure: For each portfolio piece, use a clear structure: Situation, Task, Action, Result (STAR method). Focus on the process of development and coaching, and the impact on the learner.

• Metrics & Outcomes: Quantify achievements where possible (e.g., "improved learner engagement by X%", "successfully guided Y% of apprentices to EPA readiness").

• Alignment: Explicitly state how each piece of work aligns with the Service Designer apprenticeship standard.

• Storytelling: Make your presentation engaging by telling the story behind your work, highlighting your problem-solving approach and passion for learning.

📝 Enhancement Note: Preparation should focus on demonstrating both subject matter expertise in service design and strong pedagogical and operational skills within an educational context. Emphasize how your skills contribute to KnowledgeBrief's mission and values.

📌 Application Steps

To apply for this operations-adjacent position:

• Submit your CV via BambooHR through the provided link.

• Portfolio Customization: Prepare a portfolio that showcases your curriculum development process, coaching methodologies, and examples of learning materials. Highlight how you've applied adult learning principles and aligned content with professional standards.

• Resume Optimization: Tailor your resume to emphasize your experience in service design, curriculum development, coaching, adult education, and any experience with apprenticeship programs or digital learning platforms. Use keywords from the job description.

• Interview Preparation: Practice articulating your approach to curriculum design, learner support, and stakeholder management. Be ready to discuss your understanding of the ST0894 standard and EPA process. Prepare specific examples and case studies for your portfolio presentation.

• Company Research: Thoroughly research KnowledgeBrief's mission, values, and approach to learning. Understand their commitment to evidence-based development and consider how your contribution aligns with their goals and the "joy of learning" philosophy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions to provide a comprehensive view of the role. All details should be verified directly with KnowledgeBrief through their official application process before making application decisions.