Analista de UX Producto Fintech

📍 Job Overview

Job Title: Analista de UX Producto Fintech

Company: Claro

Location: Buenos Aires, Argentina

Job Type: Full-time

Category: Product Design / UX/UI Operations

Date Posted: May 15, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Design and enhance the user experience for Claro Pay, a digital wallet product within the fintech sector.

• Conduct user research and discovery to identify user needs, behaviors, and opportunities for improvement.

• Create intuitive user flows, wireframes, prototypes, and interfaces aligned with the product's design system and business objectives.

• Collaborate cross-functionally with Product, IT, Marketing, and Communication teams to ensure consistent and functional digital experiences.

• Analyze product metrics, user feedback, and usability test results to drive data-informed design decisions and optimize the digital wallet's performance.

📝 Enhancement Note: The role is specifically for a Fintech product (Claro Pay), indicating a need for understanding financial services user needs and regulatory considerations within UX design. The emphasis on "operations" in this context refers to the operational aspects of product development and user experience management, rather than traditional revenue or sales operations.

📈 Primary Responsibilities

• Lead the design and validation of user-centered experiences within the Claro Pay application, focusing on intuitive flows and interfaces.

• Develop wireframes, interactive prototypes, and final UI designs that adhere to the established design system and brand guidelines.

• Execute and analyze UX research methodologies, including user interviews, surveys, and usability testing, to gather actionable insights.

• Identify opportunities for product improvement by analyzing key metrics such as conversion funnels, churn rates, and user retention data.

• Ensure visual and functional consistency across all touchpoints of the Claro Pay digital product ecosystem.

• Actively participate in product definition stages (discovery, refinement, kick-off) from a design perspective, contributing before requirements are finalized.

• Contribute to the development and evolution of the Claro Pay design system, ensuring scalability and coherence.

• Document research findings, user insights, and recommendations for product and UX teams.

• Collaborate closely with cross-functional teams, including Product, IT, Marketing, and Communications, to align on design strategies and product roadmaps.

• Plan and conduct user testing sessions to validate design solutions and gather feedback for iterative improvements.

📝 Enhancement Note: The responsibilities highlight a proactive role in product definition and a strong emphasis on research and data analysis to inform design decisions, which is critical for a UX role in a fast-paced fintech environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in UX/UI, Digital Design, Communication, Computer Science, or a related field. Equivalent practical experience will also be considered.

Experience: Minimum of 1.5 years of tenure at Claro and in the current role. 2-5 years of experience in digital product design, with a focus on user-centered design methodologies.

Required Skills:

• Demonstrated experience in designing digital products with a user-centered approach.

• Proficiency in creating wireframes, prototypes, and user interfaces.

• Experience conducting user research activities such as interviews, surveys, and usability testing.

• Ability to interpret and leverage product metrics (e.g., conversion funnels, abandonment rates, retention) to inform design decisions.

• Strong understanding of mobile interface design principles and best practices.

• Familiarity with design systems and ability to contribute to their evolution.

• Excellent analytical and problem-solving skills with a focus on user experience.

• Strong visual design sense, attention to detail, and a commitment to usability.

• Effective communication and collaboration skills for working with multidisciplinary teams and stakeholders.

Preferred Skills:

• Previous experience in the fintech sector, virtual wallets, or mobile digital products.

• Hands-on experience with design and research tools such as Figma, FigJam, Maze, Hotjar, or Optimal Workshop.

• Experience in building and iterating on user journeys and product functionalities.

• Ability to adapt communication style for different audiences (business, IT, Product stakeholders).

• Demonstrated customer service orientation ("Vocación de Servicio").

• Aptitude for simplicity in design solutions.

📝 Enhancement Note: The requirement for 1.5 years tenure within Claro suggests this might be an internal mobility opportunity or that the company values internal expertise and loyalty. The emphasis on soft skills like communication, proactivity, and customer service is crucial for collaborative product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 significant digital product design projects, preferably in the fintech or mobile app space.

• Clearly articulate the problem statement, your role and contributions, the design process followed, and the final solution.

• Quantify the impact of your designs using relevant metrics, such as improvements in user engagement, conversion rates, or task completion times.

• Demonstrate proficiency in user research methodologies and how insights were translated into design decisions.

Process Documentation:

• Provide documentation or case studies that illustrate your approach to UX research, including discovery phases, user testing, and feedback analysis.

• Detail your process for creating and iterating on user interfaces and interactive prototypes using tools like Figma.

• Showcase your involvement in the development or maintenance of design systems, highlighting contributions to consistency and scalability.

• Explain how you use product metrics and user feedback to drive continuous improvement cycles for digital products.

📝 Enhancement Note: A strong portfolio is essential for demonstrating practical UX skills. Candidates should be prepared to walk through their process, highlight their specific contributions, and articulate the business impact of their design work, particularly in a fintech context.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a UX Product Analyst with 2-5 years of experience in Buenos Aires, Argentina, the estimated annual salary range is ARS 6,000,000 - ARS 10,000,000. This estimate considers the cost of living, market demand for UX professionals in fintech, and Claro's position as a large telecommunications and technology company.

Benefits:

• Comprehensive health insurance plan.

• Opportunities for professional development and continuous learning.

• Employee discounts on Claro products and services.

• Access to modern office facilities and collaborative workspaces.

• Potential for career advancement within a large, established organization.

• Contribution to the evolution of innovative digital financial products.

Working Hours: Standard full-time work week, typically 40 hours. The role is on-site, requiring presence at the Buenos Aires office.

📝 Enhancement Note: Salary estimation is based on general market data for UX professionals in Argentina and the specified experience level. Actual compensation will depend on individual qualifications, experience, and internal company compensation structures. The role is explicitly on-site, with no remote work mentioned.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Technology, and Financial Services (Fintech via Claro Pay). Claro is a major player in the telecommunications sector, expanding its digital offerings, including financial technology solutions. This offers a unique blend of established corporate structure with innovation in emerging digital services.

Company Size: Large Enterprise (Claro is a significant multinational corporation). This scale implies robust processes, extensive resources, and opportunities for broad impact, but also potential for bureaucracy.

Founded: Claro's origins trace back to the early 2000s through mergers and acquisitions, establishing a long-standing presence in the market. This history suggests stability and a deep understanding of its customer base.

Team Structure:

• The UX team is likely part of a larger Product or Digital Innovation department.

• This role involves close collaboration with dedicated Product Managers, IT developers, Marketing specialists, and Communication teams, forming cross-functional product squads.

Methodology:

• Agile methodologies (Scrum/Kanban) are likely employed for product development, emphasizing iterative design and frequent collaboration.

• User-centered design principles are paramount, supported by continuous research, testing, and data analysis.

• Design system management ensures consistency and scalability across digital products.

Company Website: https://www.claro.com.ar/

📝 Enhancement Note: Claro's dual presence in telecommunications and fintech means the UX team operates at the intersection of user needs for both connectivity and financial management. Candidates should be prepared for a corporate environment that values structured processes alongside innovative product development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Analyst, requiring independent execution of UX tasks, contribution to design strategy, and collaboration with various teams. It's a crucial individual contributor role focused on enhancing user experience and product performance.

Reporting Structure: The Analista de UX Producto Fintech will likely report to a UX Lead, Product Design Manager, or a Head of Digital Product. They will work closely with Product Managers, UI Designers, Developers, and Marketing stakeholders.

Operations Impact: The UX Analyst directly influences the success of Claro Pay by improving user adoption, engagement, satisfaction, and retention. Their work is critical for driving business goals within the fintech arm of Claro, impacting revenue through enhanced digital transactions and customer loyalty.

Growth Opportunities:

• Specialization: Deepen expertise in UX research, UI design, or specific areas of fintech UX.

• Leadership: Progress to a Senior UX Analyst or UX Lead role, mentoring junior designers and taking ownership of larger product areas.

• Cross-functional Mobility: Transition into Product Management or UI Design roles within Claro's digital product division.

• Skill Development: Opportunities to lead design system initiatives, conduct advanced user research, or gain expertise in emerging technologies impacting fintech UX.

📝 Enhancement Note: Growth within Claro, a large corporation, offers structured career paths. The focus on fintech means specialized knowledge in this domain will be highly valued for advancement.

🌐 Work Environment

Office Type: The role is based in Buenos Aires at the "BA-Av. de Mayo" office, indicating a corporate office environment. This typically includes shared workspaces, meeting rooms, and common areas designed for collaboration.

Office Location(s): Buenos Aires, Argentina, specifically at Av. de Mayo. This is a central and accessible business district in the city, likely well-served by public transportation.

Workspace Context:

• A collaborative and dynamic environment where team members work closely on product development.

• Access to necessary UX/UI design and research tools, including software licenses and potentially hardware.

• Opportunities for informal and formal interactions with colleagues from various departments, fostering a cross-functional understanding.

• The environment is expected to support a structured approach to design and product development, aligned with corporate standards.

Work Schedule: The role is on-site, requiring a consistent presence during standard business hours, likely Monday to Friday, approximately 40 hours per week. Flexibility may exist within daily schedules, but the primary expectation is on-site attendance.

📝 Enhancement Note: The on-site requirement in a major business district suggests a traditional corporate setting where in-person collaboration is prioritized for product development and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Technical Interview: Deep dive into UX/UI principles, research methodologies, and problem-solving skills. This may involve discussing past projects and design challenges.

• Portfolio Review: Presentation of your portfolio, focusing on case studies that demonstrate your process, impact, and skills relevant to fintech product design. Be prepared to discuss your design decisions and rationale.

• Cross-functional/Hiring Manager Interview: Discussion with the hiring manager and potential team members (Product, IT) to evaluate collaboration style, strategic thinking, and alignment with team dynamics.

• Final Interview: May involve senior leadership to assess overall fit and strategic contribution potential.

Portfolio Review Tips:

• Storytelling: Structure your portfolio around compelling narratives for each project, clearly outlining the problem, your process, your specific contributions, and the measurable outcomes.

• Fintech Relevance: Highlight projects that demonstrate an understanding of financial services user needs, security considerations, and regulatory requirements, if possible.

• Process Clarity: Showcase your end-to-end UX process, from discovery and research to ideation, prototyping, testing, and iteration.

• Metrics & Impact: Quantify the success of your designs using specific data points and metrics. Explain how your work contributed to business objectives.

• Tool Proficiency: Be ready to discuss your experience with tools like Figma, Maze, Hotjar, and others mentioned in the requirements.

Challenge Preparation:

• Be prepared for a design challenge or case study that simulates a real-world problem faced by Claro Pay.

• Focus on demonstrating your problem-solving approach, user-centered thinking, and ability to articulate design decisions clearly and concisely.

• Practice presenting your work and defending your design choices logically, considering business constraints and technical feasibility.

📝 Enhancement Note: The portfolio review is a critical step. Candidates should tailor their presentations to showcase experience relevant to fintech and mobile applications, emphasizing data-driven decision-making and collaborative problem-solving.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary), FigJam (for collaboration and ideation).

• User Research & Testing: Maze, Hotjar, Optimal Workshop, or similar platforms for usability testing, heatmaps, session recordings, and card sorting.

• Collaboration: Tools for team communication and project management (e.g., Jira, Confluence, Slack, Microsoft Teams).

Analytics & Reporting:

• Product Analytics: Experience interpreting data from tools like Google Analytics, Mixpanel, Amplitude, or internal Claro analytics platforms to understand user behavior and product performance.

• Metrics Interpretation: Ability to read and connect metrics such as conversion funnels, abandonment rates, session duration, feature adoption, and user retention.

CRM & Automation:

• While not the primary focus, an understanding of how UX design integrates with CRM systems and marketing automation platforms can be beneficial for a holistic product view.

📝 Enhancement Note: Proficiency in Figma is essential, as it's explicitly mentioned. Familiarity with a range of UX research and analytics tools is highly valued for conducting thorough user analysis and data-driven design.

👥 Team Culture & Values

Operations Values:

• Collaboration: Strong emphasis on working effectively with diverse teams (Product, IT, Marketing) to achieve shared goals.

• User-Centricity: A core value is placing the user's needs and experience at the forefront of all design decisions.

• Innovation & Digital Evolution: Encouraging new ideas and adapting to the rapidly changing digital and fintech landscape.

• Data-Driven Decision Making: Utilizing metrics, research, and feedback to inform design strategies and product improvements.

• Efficiency & Simplicity: Striving for clear, intuitive, and effective solutions that simplify the user's financial interactions.

Collaboration Style:

• Cross-functional teamwork is key, involving active participation in product development cycles.

• Open communication and constructive feedback are encouraged to foster continuous improvement.

• A culture that values sharing knowledge and best practices across design and product teams.

📝 Enhancement Note: The values reflect a modern tech company culture with a strong emphasis on collaboration, user focus, and data, balanced with the structured approach of a large corporation.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Effectively advocating for user needs while understanding and working within the technical limitations and business objectives of a large fintech product.

• Rapidly Evolving Fintech Landscape: Staying abreast of new technologies, user expectations, and competitive offerings in the fast-paced fintech industry.

• Ensuring Consistency Across a Growing Product Suite: Contributing to a design system that scales effectively as Claro Pay introduces new features and services.

• Translating Complex Financial Concepts into Simple UX: Designing intuitive interfaces for financial transactions and management that are accessible to a broad user base.

Learning & Development Opportunities:

• Fintech UX Specialization: Gaining deep expertise in the unique challenges and opportunities of user experience design within financial services.

• Advanced Research Techniques: Opportunity to explore and implement more sophisticated UX research methods.

• Design System Leadership: Potential to take a leading role in the development and governance of the Claro Pay design system.

• Cross-Disciplinary Learning: Exposure to product strategy, IT development processes, and marketing initiatives within the fintech domain.

📝 Enhancement Note: The challenges are typical for a UX role in a dynamic fintech environment, offering significant learning opportunities for ambitious professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements (e.g., business vs. user needs) in a design project. How did you resolve it?" (Focus on communication, negotiation, and user advocacy).

• "How do you approach user research for a new feature in a digital wallet? What methodologies would you prioritize and why?" (Demonstrate understanding of research planning and justification).

Company & Culture Questions:

• "What interests you specifically about working in the fintech sector and for Claro Pay?" (Research Claro's fintech initiatives and articulate your passion for the domain).

• "How do you contribute to a collaborative team environment? Give an example of a successful cross-functional project you were part of." (Highlight teamwork and communication skills).

Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of Claro Pay and the role's context. Then, dive into 2-3 key projects.

• Narrative: For each project, tell a story: the initial problem, your specific role, the research conducted, your design process (sketches, wireframes, prototypes), key user insights, design decisions, testing results, and the measurable impact on the product and business.

• Visuals: Use clear, high-quality visuals of your work. Ensure interactive prototypes are accessible or well-demonstrated.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs (e.g., X% increase in completion rate, Y% reduction in abandonment).

• Q&A Readiness: Be prepared to answer detailed questions about your process, decisions, and challenges encountered.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of UX principles, practical application in a fintech context, data-informed decision-making, and effective cross-functional collaboration.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Claro careers portal.

• Customize Your Resume: Tailor your resume to highlight experience in UX/UI design, user research, product analysis, and any relevant fintech or mobile application projects. Use keywords from the job description.

• Prepare Your Portfolio: Curate a portfolio that showcases 2-3 strong case studies demonstrating your process, impact, and relevant skills. Ensure it's easily accessible and professionally presented.

• Research Claro & Claro Pay: Understand Claro's business, its digital transformation efforts, and the specific goals and challenges of Claro Pay. This will help you tailor your application and interview responses.

• Practice Your Presentation: Rehearse presenting your portfolio and answering common UX interview questions, focusing on clear communication and demonstrating your problem-solving approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.