UX/UI Expert (m/w/d)

📍 Job Overview

Job Title: UX/UI Expert (m/w/d)

Company: A1 Telekom Austria Group

Location: Vienna, Austria (Lassallestraße 9)

Job Type: Full-time

Category: Digital Experience & Product Design Operations

Date Posted: August 26, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end user experience (UX) and user interface (UI) across all digital touchpoints, encompassing web, mobile applications, and comprehensive customer journeys.

• Develop intuitive, accessible user flows and digital experiences with a strategic focus on enhancing customer satisfaction, increasing conversion rates, and boosting engagement metrics.

• Leverage UX research methodologies, including analytics, heatmaps, A/B testing, and usability testing, to derive data-driven insights for continuous optimization of digital products.

• Lead the expansion and maintenance of the A1 Design System, ensuring the development of reusable UI components and the consistent application of design standards across all platforms.

📝 Enhancement Note: This role is positioned within a large telecommunications group, suggesting a complex digital ecosystem requiring robust UX/UI strategies. The emphasis on "Digital Experience," "Design System," "Customer Experience," and "Conversion" indicates a strong focus on operationalizing user-centric design to achieve measurable business outcomes. The mention of AI technologies highlights a forward-thinking approach to design process optimization.

📈 Primary Responsibilities

• Own the strategic direction and execution of UX/UI design for all digital channels, ensuring a cohesive and impactful customer experience.

• Design and iterate on user flows and digital interfaces to maximize usability, accessibility, and conversion rates.

• Conduct comprehensive UX research, employing analytics, A/B tests, and usability studies to inform design decisions and identify key areas for improvement.

• Manage and evolve the A1 Design System, creating and maintaining a library of reusable UI components and design patterns to ensure brand consistency and development efficiency.

• Collaborate closely with Digital Sales, Development teams, Product Managers, and other key stakeholders to prioritize UX/UI initiatives based on customer and business impact.

• Integrate and leverage modern AI technologies to accelerate design processes, foster innovation, and enhance the overall efficiency of the UX/UI function.

• Analyze user behavior patterns and feedback to identify opportunities for enhancing customer satisfaction and driving engagement across digital platforms.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on role with significant strategic input. The requirement to "prioritize UX/UI initiatives after customer and business impact" implies a need for strong analytical skills and the ability to translate business objectives into design solutions. The integration of AI is a key differentiator, suggesting a role that embraces cutting-edge design tools and methodologies.

🎓 Skills & Qualifications

Education: A strong portfolio demonstrating UX/UI design expertise is paramount. Formal education in Design, Human-Computer Interaction, Computer Science, or a related field is beneficial but not strictly required if practical experience and a compelling portfolio are present.

Experience: Proven professional experience in UX/UI design, Customer Experience (CX), or Digital Product Design for web and mobile platforms, typically ranging from 2 to 5 years.

Required Skills:

• Expertise in designing user-centered user journeys and intuitive digital experiences.

• Profound knowledge in building, maintaining, and evolving Design Systems.

• Hands-on experience with UX research methodologies, including usability testing, A/B testing, and user behavior analysis using analytics tools.

• Familiarity with modern AI-supported design methods and their application in optimizing design and development workflows.

• Foundational understanding of HTML and CSS to facilitate effective collaboration with development teams.

• Demonstrated ability to work analytically, innovatively, and autonomously.

• Strong customer-first mentality with excellent communication and organizational skills.

• Fluency in German (written and spoken) is essential for collaboration within the Austrian market. Preferred Skills:

• Experience with prototyping tools (e.g., Figma, Sketch, Adobe XD).

• Knowledge of accessibility standards (e.g., WCAG).

• Familiarity with agile development methodologies.

• Experience in the telecommunications or a related fast-paced digital industry.

• Basic understanding of front-end development principles beyond HTML/CSS.

📝 Enhancement Note: The emphasis on a "customer-first mentality" and "analytical, innovative, and autonomous" work style suggests the ideal candidate will be proactive and data-oriented. The requirement for German language proficiency is critical for success in this specific market.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UX/UI design projects for web and mobile applications, clearly illustrating the design process from concept to completion.

• Include case studies demonstrating the development and implementation of user journeys, highlighting how user needs were met and business objectives were achieved.

• Present examples of work on Design Systems, detailing the components created, the rationale behind their design, and how they ensured consistency across platforms.

• Document projects where UX research, A/B testing, or analytics were used to drive design decisions and measure impact, with clear articulation of results and ROI.

• Demonstrate experience with AI-assisted design tools or methodologies, explaining how they were applied to enhance efficiency or innovation. Process Documentation:

• Detail the workflow for conducting UX research, including methodologies for user interviews, surveys, and usability testing.

• Illustrate processes for building and maintaining design systems, covering component creation, documentation, and version control.

• Outline the approach to data analysis and interpretation from analytics, heatmaps, and A/B tests to inform design iterations.

• Describe the collaborative process with development and other stakeholders, emphasizing communication channels and feedback loops for efficient product development.

📝 Enhancement Note: For a UX/UI role, the portfolio is the primary demonstration of capability. The emphasis on "data-driven optimization" and "AI-assisted design" means candidates should highlight projects that quantify their impact and showcase their adoption of modern tools and techniques.

💵 Compensation & Benefits

Salary Range: The stated starting salary is €60,000 gross per year, all-in. This is a baseline, and actual compensation will be commensurate with qualifications and experience, potentially exceeding this amount significantly. For a mid-level UX/UI Expert in Vienna, Austria, with 2-5 years of experience, this range is competitive, aligning with industry benchmarks for specialized digital design roles in a major European capital.

Benefits:

• Flexible Work Environment: Offers flexible working hours, home office options, remote work possibilities, and sabbatical programs, promoting work-life balance.

• Time Off: 26 days of vacation annually, with additional paid time off on December 24th and 31st.

• On-site Amenities: Includes a paid lunch break, an on-site canteen, and meal vouchers.

• Employee Perks: Provides free A1 internet, substantial discounts on A1 services for employees and their families/friends, and a company mobile phone for both private and business use.

• Career Development: Access to the A1 internal job market and opportunities for continuous professional development and further training.

• Well-being: Comprehensive (mental) health support programs are available.

Working Hours: The role is full-time, typically assumed to be around 40 hours per week, with flexibility offered through Gleitzeit (flexitime) and remote work options to accommodate personal needs and optimize productivity.

📝 Enhancement Note: The salary is explicitly stated as starting from €60,000 gross per year, all-in. This is a key piece of information. The benefits package is comprehensive, reflecting a large, established company's commitment to employee well-being and work-life integration, which is attractive to professionals in the tech and design fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications. A1 Telekom Austria Group is a leading provider of digital services and telecommunications in Austria and Central and Eastern Europe. This industry context implies a dynamic environment with a strong focus on digital transformation, customer service, and technological innovation.

Company Size: A1 Telekom Austria Group is a large enterprise, indicated by its significant employee base. This size offers opportunities for structured career progression, access to extensive resources, and involvement in large-scale projects. For operations professionals, this often means working within established frameworks but with the potential for significant impact across a broad user base.

Founded: A1 Telekom Austria's history dates back to the digitalization of telecommunications in Austria. Its long-standing presence suggests stability and a deep understanding of its market, while its current focus on digital services indicates a commitment to modernizing and adapting to evolving technological landscapes.

Team Structure:

• The UX/UI team is likely part of a larger digital experience, product, or IT department. It will comprise specialists in UX research, UI design, interaction design, and potentially design system management.

• Reporting structure will likely involve a UX/UI Lead or Manager, who in turn reports to a Director of Digital Experience or Product.

• Cross-functional collaboration is crucial, with close ties to Digital Sales, product development (agile teams), marketing, and potentially customer support. Methodology:

• Data-Driven Design: Emphasis on using UX research, analytics, and testing to inform all design decisions.

• Agile Development: Likely operates within agile frameworks, requiring flexibility and iterative design processes.

• Design System Centricity: A strong focus on building and maintaining a robust design system for consistency and efficiency.

• Customer-Centricity: All efforts are directed towards enhancing the customer experience and driving satisfaction.

Company Website: https://www.a1.group/

📝 Enhancement Note: Operating within a large telecommunications group means this role is integral to the company's digital strategy. The "customer-first" approach is likely deeply embedded in the company's operational philosophy.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Mid-Level, typically requiring 2-5 years of dedicated experience. It signifies a transition from junior execution to independent ownership of design tasks and contributions to strategic discussions. The individual is expected to manage their workload effectively, contribute meaningfully to team goals, and mentor junior designers if the team structure allows.

Reporting Structure: The UX/UI Expert will likely report to a UX/UI Lead or Manager. This manager will oversee the strategic direction of the UX/UI team and its alignment with broader business objectives. Collaboration will extend across product teams, development, and digital sales departments.

Operations Impact: The role's impact is directly tied to improving the digital customer experience, which in turn drives key business metrics such as customer acquisition (conversion), customer retention (engagement), and overall customer satisfaction. By optimizing digital touchpoints, this role contributes significantly to revenue generation and brand perception within the competitive telecommunications market.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like Design Systems, AI in Design, or advanced UX Research techniques.

• Leadership: Progress to a Senior UX/UI Expert, Lead UX Designer, or even a UX/UI Manager role, overseeing teams and strategic initiatives.

• Cross-Functional Mobility: Opportunities to move into related areas like Product Management, Digital Strategy, or CX Management within A1.

• Skill Enhancement: Continuous learning through internal training, external workshops, and potentially certifications in advanced design and AI technologies.

📝 Enhancement Note: The career path within a large corporation like A1 offers structured growth. The emphasis on AI integration suggests a forward-looking career trajectory where adaptability and embracing new technologies are key to advancement.

🌐 Work Environment

Office Type: The role is based in Vienna, Austria, at the A1 headquarters at Lassallestraße 9. This suggests a modern office environment typical of a large corporate entity, likely featuring collaborative workspaces, meeting rooms, and standard office amenities. The hybrid work model indicates a balance between in-office collaboration and remote flexibility.

Office Location(s): The primary location is Vienna, Austria, at Lassallestraße 9. This is a well-established business area in Vienna, likely offering good public transportation links.

Workspace Context:

• Collaborative Spaces: The office environment will likely feature open-plan areas, dedicated meeting rooms, and project spaces designed to foster collaboration among design, development, and sales teams.

• Tools & Technology: Access to the latest design software, hardware, and potentially specialized AI design tools will be provided to support efficient workflow.

• Team Interaction: Regular opportunities for face-to-face interaction with colleagues, team meetings, workshops, and brainstorming sessions will be available, complementing remote work.

Work Schedule: A standard full-time schedule (approx. 40 hours/week) with the benefit of Gleitzeit (flexitime) allows employees to adjust their start and end times within a defined framework. This flexibility is particularly beneficial for operations roles that require focused deep work interspersed with collaborative activities.

📝 Enhancement Note: The hybrid work arrangement is a significant aspect of the work environment, offering flexibility while maintaining opportunities for in-person collaboration essential for design roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by the recruitment team. Focus on highlighting relevant UX/UI projects, Design System contributions, and quantifiable results.

• Hiring Manager Interview: A discussion with the hiring manager to assess your experience, understanding of UX principles, and fit with the team's culture and goals. Be prepared to discuss your approach to user-centered design and your experience with AI in design.

• Technical/Portfolio Review: A dedicated session where you will present your portfolio. Expect to walk through 2-3 key projects, detailing your process, challenges faced, solutions implemented, and the impact of your work. Prepare to discuss your experience with Design Systems, UX research, and A/B testing.

• Team/Stakeholder Interviews: Meetings with potential colleagues and key stakeholders (e.g., from Development, Digital Sales) to evaluate collaboration skills, communication style, and alignment with team dynamics.

• Final Interview: Potentially with a senior leader to discuss overall fit, career aspirations, and strategic alignment with A1's digital vision.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills in UX/UI design, Design Systems, user research, and AI-assisted design. Prioritize quality over quantity.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you overcame, the solutions you designed, and the measurable outcomes (e.g., increased conversion, improved user satisfaction).

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. This is crucial for an operations-focused role.

• Highlight AI Integration: Clearly explain how you've used AI tools or methodologies to improve design processes, enhance efficiency, or generate innovative solutions.

• Showcase Design System Work: Detail your contributions to Design Systems, including component design, documentation, and how you ensure consistency.

• Be Prepared for Questions: Anticipate questions about your design choices, your collaboration process, and how you handle feedback.

Challenge Preparation:

• Design Challenge: You might be given a small design problem to solve within a specific timeframe, either pre-interview or during the interview process. Focus on demonstrating your thought process, user-centric approach, and ability to articulate your solutions clearly.

• Process Walkthrough: Be ready to explain how you would approach a specific UX/UI task or a process improvement initiative within A1's context.

📝 Enhancement Note: The portfolio review is the most critical part of the application process for this role. Candidates should prepare to deeply articulate their design process, the rationale behind their decisions, and the quantifiable impact of their work, especially regarding AI integration and Design Systems.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (proficiency in at least one is expected)

• Design System Management: Tools supporting component libraries and style guides (e.g., Zeroheight, Storybook, or internal A1 tools)

• AI-Assisted Design: Awareness and potential use of AI tools for ideation, asset generation, or workflow optimization (e.g., Uizard, Midjourney for ideation, or AI features within existing design tools).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar platforms for tracking user behavior and conversion.

• UX Analytics: Tools like Hotjar, Crazy Egg for heatmaps, session recordings, and user feedback.

• A/B Testing Platforms: Optimizely, Google Optimize, or integrated solutions for experimentation.

CRM & Automation:

• CRM Systems: While not primary for UX/UI, understanding how CRM data (e.g., Salesforce, Microsoft Dynamics) informs customer journeys is beneficial.

• Project Management: Jira, Confluence, Asana, Trello for managing tasks, sprints, and documentation, especially within agile teams.

• Collaboration Tools: Slack, Microsoft Teams for day-to-day communication and team coordination.

📝 Enhancement Note: The explicit mention of AI technologies and Design Systems suggests that familiarity with tools that support these areas will be highly valued. Proficiency in modern design and prototyping tools is a given, but demonstrating how these are integrated with analytics and AI will set candidates apart.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the customer's needs, making their digital experience seamless and enjoyable.

• Data-Driven Decision Making: Relying on research, analytics, and testing to guide design choices and measure success, ensuring that efforts are aligned with business objectives.

• Innovation & Efficiency: Embracing new technologies, particularly AI, to streamline design processes, foster creative solutions, and improve overall operational efficiency.

• Collaboration & Communication: Working effectively in cross-functional teams, sharing knowledge, and providing constructive feedback to achieve shared goals.

• Quality & Consistency: Maintaining high standards for design execution and ensuring a consistent brand experience across all digital touchpoints through robust Design Systems.

Collaboration Style:

• Cross-functional Integration: Active participation in agile teams, working closely with product managers, developers, and digital sales to translate business requirements into user-friendly digital products.

• Iterative Feedback Loops: Engaging in regular reviews and feedback sessions to refine designs and ensure alignment with project goals and user needs.

• Knowledge Sharing: Contributing to internal documentation, design system updates, and team discussions to foster a learning environment.

📝 Enhancement Note: The company values emphasize a blend of user focus, data integrity, and forward-thinking innovation, which are core tenets for successful operations professionals in digital roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively managing competing priorities and requirements from various departments (Sales, Development, Marketing) while maintaining a user-centric focus.

• Integrating AI Effectively: Identifying and implementing AI tools and workflows that genuinely enhance design processes without becoming a distraction or adding unnecessary complexity.

• Maintaining Design System Scalability: Ensuring the Design System remains robust, up-to-date, and widely adopted as the company's digital offerings expand.

• Driving Adoption of Best Practices: Championing UX/UI best practices and data-driven methodologies across different teams and projects within a large organization.

Learning & Development Opportunities:

• AI in Design Specialization: Opportunities to become an expert in leveraging AI for UX/UI tasks, potentially leading initiatives in this area.

• Design System Leadership: Potential to grow into a role focused on evolving and strategizing the future of A1's Design System.

• Advanced UX Research Techniques: Deep dives into qualitative and quantitative research methods to gain deeper user insights.

• Cross-Disciplinary Learning: Exposure to product management, business strategy, and advanced development concepts through collaboration.

📝 Enhancement Note: The challenges presented are typical for a mid-level role in a large, dynamic organization. The growth opportunities are significant, particularly in emerging areas like AI and Design Systems, offering a clear path for professional development.

💡 Interview Preparation

Strategy Questions:

• "How would you approach improving the conversion rate on a key digital product page, considering both user needs and business goals?" (Focus on your process: research, ideation, testing, iteration, and metrics.)

• "Describe a time you had to influence stakeholders with differing opinions on a design decision. How did you handle it, and what was the outcome?" (Highlight communication, negotiation, and data-driven persuasion skills.)

• "How do you see AI technologies impacting the future of UX/UI design, and how have you incorporated them into your work?" (Demonstrate foresight, practical application, and a proactive approach to technology.) Company & Culture Questions:

• "What interests you most about A1 Telekom Austria Group and this specific role?" (Research A1's recent digital initiatives, market position, and connect it to your skills.)

• "How do you typically collaborate with developers and product managers? Can you give an example of a successful cross-functional project?" (Showcase your understanding of agile workflows and teamwork.)

• "How do you measure the success of your UX/UI designs?" (Emphasize your use of analytics, conversion metrics, user feedback, and ROI.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, follow a clear story: Problem -> Your Role -> Process -> Solution -> Results.

• Quantify Everything Possible: Use numbers and data to showcase the impact of your work (e.g., "Increased conversion by 15%", "Reduced task completion time by 30%").

• Explain Your "Why": Articulate the rationale behind your design decisions. Why did you choose a particular layout, color scheme, or user flow?

• Showcase Design System Contribution: Clearly explain your role in building or maintaining the Design System, demonstrating your understanding of its importance for consistency and efficiency.

• Highlight AI Use Cases: If applicable, explicitly point out where and how you used AI tools or methodologies, explaining the benefits gained.

• Be Prepared for Deep Dives: Anticipate detailed questions about your process, tools, and decision-making.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative design thinking, analytical rigor, and operational efficiency, with a specific emphasis on how AI and Design Systems are leveraged.

📌 Application Steps

To apply for this UX/UI Expert position:

• Submit Your Application: Navigate to the provided URL and complete the online application form.

• Optimize Your Resume: Tailor your resume to highlight experience in UX/UI design, customer experience, Design Systems, and the use of AI in design. Use keywords from the job description and quantify your achievements with metrics wherever possible.

• Curate Your Portfolio: Ensure your portfolio is up-to-date, showcases your best work (especially Design System projects and data-driven optimizations), and clearly articulates your process and impact. Prepare to present it confidently.

• Research A1: Familiarize yourself with A1 Telekom Austria Group's digital presence, recent news, and their approach to customer experience. Understand their market position and challenges.

• Prepare for Interview Questions: Practice answering common UX/UI interview questions, focusing on your problem-solving approach, collaboration skills, and experience with AI and Design Systems. Be ready to discuss your portfolio in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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