UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: The Citco Group Limited

Location: Toronto, Ontario, Canada

Job Type: Full-time

Category: Product & Design Operations

Date Posted: May 14, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end user experience (UX) and user interface (UI) design process for innovative software solutions within the financial services sector.

• Collaborate closely with product managers, engineers, and business stakeholders to translate complex requirements into intuitive and efficient user-centered designs.

• Utilize a strong understanding of Human-Computer Interaction (HCI) principles and system thinking to create cohesive and scalable design systems.

• Participate in user research, ideation, prototyping, and user testing to validate design decisions and ensure product-market fit.

• Contribute to a global design group focused on delivering award-winning products that underpin Citco's commitment to service excellence in alternative investments and asset services.

📝 Enhancement Note: This role is positioned within the Global Design group, suggesting a strategic focus on design's impact on product development and client satisfaction. The emphasis on "software solutions and innovation" and "award-winning products" indicates a high standard for design quality and a direct link to business success, aligning it closely with GTM and Product Operations.

📈 Primary Responsibilities

• Conduct user research, including interviews, surveys, and usability testing, to gather insights into user needs and behaviors within the financial services domain.

• Develop wireframes, user flows, prototypes, and high-fidelity mockups to effectively communicate design concepts and interaction models.

• Design intuitive and visually appealing user interfaces that adhere to established design principles and brand guidelines.

• Create and maintain design system components, ensuring consistency and scalability across multiple product interfaces.

• Collaborate with engineering teams to ensure accurate implementation of designs, providing detailed specifications and assets.

• Iterate on designs based on user feedback, data analysis, and stakeholder input to continuously improve the user experience.

• Participate in Agile development sprints, contributing design expertise to sprint planning, reviews, and retrospectives.

• Contribute to the ideation and discovery phases of new product features and strategic initiatives.

• Advocate for user-centered design principles and best practices across cross-functional teams.

• Stay abreast of industry trends in UX/UI design, financial technology, and competitor product offerings.

📝 Enhancement Note: The primary responsibilities emphasize a full-cycle design process from discovery to launch and iteration, aligning with product development lifecycles. The mention of "financial services," "alternative investment," and "asset services" suggests a need for domain-specific understanding or the ability to quickly learn complex financial concepts for effective design.

🎓 Skills & Qualifications

Education:

Experience:

• 2-5 years of professional experience in UX/UI design, with a strong portfolio showcasing end-to-end product design projects.

• Proven experience working within Agile development methodologies.

Required Skills:

• UX Design: Expertise in user research methodologies, information architecture, wireframing, and user journey mapping.

• UI Design: Proficiency in visual design, layout, typography, and color theory, with a keen eye for detail.

• Prototyping Tools: Mastery of industry-standard tools such as Figma (including FigJam for collaboration) for creating interactive prototypes and design mockups.

• System Thinking: Ability to design and work within complex systems, understanding how different components interact and contribute to the overall user experience.

• HCI Principles: Solid understanding of Human-Computer Interaction principles and best practices for designing usable and accessible interfaces.

• User Testing: Experience in planning, conducting, and analyzing usability tests to gather actionable design feedback.

• Interaction Design: Skill in defining how users interact with the product, creating intuitive and efficient navigation and control mechanisms.

Preferred Skills:

• Experience with design system development and maintenance.

• Familiarity with data visualization techniques for financial reporting.

• Knowledge of accessibility standards (e.g., WCAG).

• Experience collaborating with remote and global teams.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript).

📝 Enhancement Note: The emphasis on Figma and FigJam points to specific tool proficiency that candidates should highlight. The "System Thinking" and "HCI Principles" requirements, alongside "Financial Services" and "Alternative Investment" experience, suggest a need for a designer who can grasp complex business logic and translate it into user-friendly interfaces within a regulated industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX/UI design projects that demonstrate a comprehensive understanding of the design process from discovery to launch.

• Projects should highlight problem definition, user research, ideation, wireframing, prototyping, UI design, and testing phases.

• Include case studies that clearly articulate the problem statement, your role, the design process, key decisions, and the measurable impact or outcomes of your work.

• Demonstrate proficiency with design tools, particularly Figma, and illustrate how you leverage them to create detailed mockups and interactive prototypes.

Process Documentation:

• Evidence of designing within or contributing to design systems, showing consistency and scalability in your approach.

• Examples of user research findings and how they directly informed design decisions and iterations.

• Documentation of prototyping workflows and user testing methodologies, including how feedback was incorporated.

• Showcase of collaboration with cross-functional teams (engineering, product management) to ensure design feasibility and successful implementation.

📝 Enhancement Note: A portfolio is critical for UX/UI roles. The emphasis here is on demonstrating a structured, user-centered design process, showcasing problem-solving abilities, and proving the impact of design solutions, particularly within a complex industry like financial services.

💵 Compensation & Benefits

Salary Range: CAD $95,000 - $125,000 per year This salary range is an estimate based on industry benchmarks for a mid-level UX/UI Designer in Toronto with 2-5 years of experience, considering the specific requirements and responsibilities outlined. Actual compensation may vary based on qualifications, experience, and negotiation.

Benefits:

• Competitive Salary: A competitive base salary reflecting your skills and experience.

• Career Development: Opportunities for professional growth and advancement within Citco's global network.

• Educational Support: Potential for tuition reimbursement or support for continuing education and certifications relevant to design and technology.

• Flexible Working Arrangements: Hybrid work model offering a balance between in-office collaboration and remote flexibility.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO) and holiday schedule.

• Retirement savings plan contributions.

• Access to employee assistance programs.

Working Hours: 40 hours per week, with potential for flexibility to accommodate project deadlines and global team collaboration.

📝 Enhancement Note: The estimated salary range is based on AI-generated data and industry standards for Toronto. The benefits listed are common for professional roles in the financial services sector and are tailored to appeal to individuals focused on growth and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Alternative Investment Fund Services, Corporate Governance, Asset Services)

Company Size: Over 5,000 employees globally. This large, established size suggests a stable work environment with opportunities for diverse career paths and significant projects.

Founded: 1969. With a long history, Citco has established itself as a leader in its field, indicating a culture of experience, reliability, and continuous adaptation to market changes.

Team Structure:

• The UX/UI Designer will join a Global Design group, implying a centralized function that supports various product and strategic initiatives across the organization.

• This group likely consists of other designers, researchers, and potentially design operations specialists.

• Collaboration will be essential with product management, engineering, and business stakeholders from different departments and potentially different global regions.

Methodology:

• Data-Driven Design: The emphasis on "software solutions and innovation" and delivering "award-winning products" suggests a culture that values data-informed decision-making and user feedback.

• Agile Development: Participation in Agile sprints indicates a collaborative, iterative approach to product development.

• User-Centricity: The core function of the role is to ensure client needs are met through user-centered design.

• Global Collaboration: Working in a global group necessitates effective communication and adaptation to diverse perspectives.

Company Website: www.citco.com

📝 Enhancement Note: Citco's long history in financial services implies a culture that values stability, expertise, and client trust. The global reach suggests a diverse and inclusive environment where cross-cultural collaboration is key. The "Global Design group" structure indicates a strategic investment in design as a differentiator.

📈 Career & Growth Analysis

Operations Career Level: This UX/UI Designer role is typically considered a mid-level position (2-5 years of experience). It requires a solid foundation in design principles and tools, with the ability to work autonomously on defined projects and collaborate effectively within a team. The role is crucial in translating business needs into user-friendly digital products.

Reporting Structure: The designer will report to the Design Director, who likely oversees the overall design strategy and team performance. This provides a clear line of mentorship and career guidance. The role also involves significant interaction with business stakeholders and technical groups, offering exposure to various aspects of product development and business operations.

Operations Impact: While not a traditional "operations" role, UX/UI design directly impacts operational efficiency and revenue.

• Efficiency: Well-designed interfaces reduce user errors, minimize training needs, and streamline workflows for both internal users and clients, thereby improving operational efficiency.

• Revenue: Superior user experience can lead to higher client adoption rates, increased client retention, and a stronger competitive advantage, directly contributing to revenue growth.

• Client Satisfaction: Intuitive and effective software solutions enhance client satisfaction, which is a key driver of business success in the service-oriented financial industry.

Growth Opportunities:

• Specialization: Develop expertise in specific areas of UX/UI, such as user research, interaction design, or design systems.

• Leadership: Progress to a Senior UX/UI Designer role, leading projects, mentoring junior designers, or taking on a design lead position for specific products.

• Product Strategy: Contribute more significantly to product strategy and roadmap development by leveraging user insights and design thinking.

• Cross-Functional Roles: Transition into related fields like Product Management or Design Operations, utilizing a deep understanding of the product lifecycle and user needs.

• Global Mobility: Opportunities to work on international projects or potentially relocate to other Citco offices.

📝 Enhancement Note: This role is crucial for the "Product & Design Operations" category, as effective UX/UI directly enables efficient product delivery and adoption. The growth opportunities highlight a clear path for career development within a large, global organization.

🌐 Work Environment

Office Type: Hybrid work environment. This typically involves a mix of remote work and in-office days, allowing for focused work at home and collaborative sessions, team meetings, and brainstorming in the office.

Office Location(s): Toronto, Ontario, Canada (20 Toronto Street, 10th Floor, M5C 2B8). This central Toronto location offers good accessibility and proximity to other businesses and amenities.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to balance individual work with team interaction. Expect opportunities for in-person brainstorming, design critiques, and cross-functional meetings.

• Tools and Technology: The team utilizes industry-standard design and collaboration tools, with a strong emphasis on Figma and FigJam. Access to modern hardware and software is expected.

• Team Interaction: Regular interaction with designers, product managers, engineers, and business stakeholders, both locally in Toronto and potentially with global counterparts.

Work Schedule: Standard full-time hours (40 hours/week) with an expectation of flexibility to meet project demands. The hybrid setup allows for some autonomy in scheduling daily work.

📝 Enhancement Note: The hybrid model in Toronto signifies a modern work approach, balancing flexibility with the need for in-person collaboration essential for design sprints and feedback sessions.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application, focusing on your resume and initial fit for the role and company.

2. Portfolio Review & Technical Interview: This is a critical stage where you'll present your portfolio. Expect to walk through 1-3 of your strongest projects, detailing your process, problem-solving approach, design decisions, and the impact of your work. You may also be asked technical questions about UX/UI principles, tools, and methodologies.

3. Hiring Manager Interview: A more in-depth discussion with the Design Director or hiring manager about your experience, skills, career aspirations, and how you align with the team's goals and Citco's culture.

4. Cross-functional Interviews: You may meet with product managers, engineers, or other stakeholders to assess your collaboration skills and ability to work effectively with diverse teams.

5. Final Round/Offer: A final discussion, potentially with senior leadership, followed by an offer if successful.

Portfolio Review Tips:

• Curate Thoughtfully: Select projects that best demonstrate your skills relevant to this role – particularly those involving complex problem-solving, financial services (if applicable), and end-to-end design.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, your design process, key challenges, solutions, and measurable outcomes. Use visuals effectively.

• Highlight Process: Emphasize your methodology, how you incorporated user feedback, and how you collaborated with teams. This is as important as the final visual output.

• Tool Proficiency: Be ready to discuss your proficiency with Figma and FigJam, and how you leverage them for efficiency and collaboration.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Be Prepared for Design Exercises: You might be asked to complete a small design challenge or critique an existing interface during the interview.

Challenge Preparation:

• Understand the Domain: Research Citco, its services (fund administration, corporate governance, asset services), and the challenges inherent in financial technology UX.

• Practice Design Case Studies: Be ready to present your portfolio projects as structured case studies.

• Articulate Design Rationale: Be prepared to defend your design choices with clear reasoning based on user needs, business goals, and design principles.

• Showcase Collaboration: Think of examples where you effectively collaborated with developers and product managers.

📝 Enhancement Note: This section emphasizes the critical nature of the portfolio in UX/UI hiring. Candidates should prepare to articulate their process, rationale, and impact with concrete examples, especially considering the financial services context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency in its various features, including auto layout, components, and prototyping links, is expected.

• FigJam: Utilized for collaborative ideation, brainstorming, workshops, and user flow mapping.

• Adobe Creative Suite (Illustrator, Photoshop): May be used for asset creation, image editing, and specific graphic design tasks.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design decisions.

CRM & Automation:

• While not directly designing CRM systems, understanding how user interfaces integrate with back-end systems and data management is beneficial.

• Awareness of how design impacts user adoption of financial platforms and services.

📝 Enhancement Note: The explicit mention of Figma and FigJam indicates the core technology stack for this role. Familiarity with analytics tools is also important for data-driven design.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and meeting the needs of Citco's clients through exceptional service and innovative solutions.

• Excellence: A commitment to high standards in all aspects of work, from design quality to client delivery, aiming for award-winning products.

• Integrity: Upholding the highest ethical standards, crucial in the financial services industry.

• Collaboration: Working effectively across teams and geographies to achieve shared goals.

• Innovation: Continuously seeking new and better ways to serve clients and improve processes through technology and design.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with product management, engineering, and business teams, requiring clear communication and a shared understanding of project goals.

• Iterative Feedback: Embrace a culture of constructive feedback, both giving and receiving, to refine designs and improve product quality.

• Knowledge Sharing: A global team structure encourages sharing best practices, learnings, and insights across different regions and disciplines.

📝 Enhancement Note: The values highlight a blend of client focus, professional excellence, and collaborative innovation, which are key for success in a global financial services firm.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Services: Designing intuitive interfaces for complex financial products and services requires a steep learning curve and a detail-oriented approach.

• Global Stakeholder Alignment: Balancing the needs and preferences of diverse global stakeholders can be challenging.

• Integrating with Legacy Systems: Potentially working with or around existing systems that may have design or technical constraints.

• Keeping Pace with Technology: Continuously updating skills to incorporate new design tools, methodologies, and emerging technologies in FinTech.

Learning & Development Opportunities:

• Specialized Training: Access to training in advanced UX/UI techniques, new design software, and financial industry knowledge.

• Mentorship: Opportunities to learn from experienced Design Directors and senior team members.

• Industry Exposure: Participation in conferences, webinars, and workshops related to UX/UI design and financial technology.

• Cross-Product Experience: Gaining exposure to a wide range of financial products and services, broadening your design expertise.

📝 Enhancement Note: The challenges are typical for roles in complex industries like FinTech, emphasizing the need for adaptability and continuous learning. The growth opportunities are well-defined, focusing on skill enhancement and career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex financial product. What were the key challenges, and how did you approach them?" (Focus on process, problem-solving, and domain understanding).

• "How do you balance user needs with business requirements and technical constraints in your design process?" (Highlight negotiation, trade-offs, and strategic thinking).

• "Walk me through your process for conducting user research and usability testing for a new feature." (Demonstrate methodology and user advocacy).

Company & Culture Questions:

• "What interests you about working at Citco and in the financial services industry?" (Research Citco's mission, values, and recent news).

• "How do you approach collaboration with engineering and product management teams?" (Provide examples of effective teamwork and communication).

Portfolio Presentation Strategy:

• Structure your Presentation: Aim for a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Focus on Process: Explain why you made certain design decisions, not just what you designed.

• Showcase Collaboration: Mention how you worked with stakeholders and teams at different stages.

• Be Ready to Critique: You might be asked to critique an existing interface or discuss design trends.

• Prepare for Q&A: Anticipate questions about your design choices, trade-offs, and future improvements.

📝 Enhancement Note: Interview preparation should focus on articulating design process, demonstrating problem-solving skills relevant to FinTech, and showcasing collaborative abilities. A strong portfolio presentation is paramount.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided Oracle Cloud portal link.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your end-to-end design process, problem-solving skills, and experience with complex systems, ideally within or analogous to financial services. Ensure your work with Figma is clearly showcased.

• Resume Optimization: Ensure your resume clearly articulates your experience in UX/UI design, HCI, prototyping, and any relevant industry experience, using keywords from the job description such as "Figma," "Agile," and "User Research." Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio projects as case studies, focusing on your rationale, process, and the impact of your designs. Prepare to discuss your understanding of Citco and the financial services sector.

• Company Research: Thoroughly research The Citco Group Limited, its services, its global presence, and its commitment to technology and innovation. Understand how your role contributes to their client-centric mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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