UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: OSB Group

Location: Wolverhampton, England, United Kingdom (Hybrid)

Job Type: Full-Time

Category: Design & Research Operations

Date Posted: 2026-09-03

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (3 days in office, 2 days remote)

🚀 Role Summary

• Design and deliver end-to-end user journeys, encompassing user flows, wireframes, prototypes, and high-fidelity UI for customer-facing marketing and website experiences.

• Apply design thinking methodologies to understand user and business needs, supporting and facilitating workshops to define scope and improve customer journeys across touchpoints.

• Create mobile-first, multi-channel customer experiences that drive engagement and conversion, ensuring adherence to accessibility and inclusive design standards (WCAG 2.2 AA).

• Collaborate closely with cross-functional teams in an agile environment to reduce handoff issues and enhance customer interactions within a regulated financial services context.

📝 Enhancement Note: This role sits within the "Transformation" division, specifically the "Design & Research team," indicating a focus on building new digital experiences for a greenfield digital bank. The emphasis on "customer-centric experiences" and "insight-led digital experiences" suggests a strong alignment with user-centered design principles and data-driven decision-making, crucial for effective Revenue Operations and GTM strategy in a financial services environment.

📈 Primary Responsibilities

• Design comprehensive user flows, wireframes, interactive prototypes, and high-fidelity UI mockups for both marketing website experiences and more complex digital interactions.

• Conduct and synthesize user research, including usability testing and user interviews, translating findings into actionable design insights that inform product development.

• Contribute to discovery activities and design planning by leveraging customer research and behavioral analytics to identify opportunities and define effective solutions.

• Develop and maintain a design system, including components and patterns, ensuring accurate implementation with engineering partners and promoting widespread adoption across teams.

• Apply a mobile-first, multi-channel design approach to create experiences that balance user needs, business objectives, and technical constraints, prioritizing accessibility (WCAG 2.2 AA) and inclusive design.

• Collaborate effectively within agile, cross-functional teams, actively participating in problem-solving, scope definition, and continuous improvement of customer journeys.

• Optimize marketing journeys and funnel conversion rates through data-informed design decisions and A/B testing strategies.

📝 Enhancement Note: The responsibility for "leading design system development" is a key indicator of the strategic operational impact this role is expected to have. A well-maintained design system streamlines development, ensures brand consistency, and accelerates Go-To-Market (GTM) initiatives by providing reusable, tested components. This requires a deep understanding of process efficiency and scalability.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred for roles with significant research and system development components. Equivalent practical experience will also be considered.

Experience: Minimum of 2-5 years of demonstrable experience in mobile-first UX/UI or product design, with a proven track record of owning end-to-end design work. Solid experience in delivering both straightforward and complex website journeys, including contributions to user research and application of insights.

Required Skills:

• Demonstrable experience in mobile-first UX/UI or product design with ownership of end-to-end design work.

• Solid experience delivering both straightforward and more complex website journeys, contributing to user research and applying insights to design.

• Understanding of marketing journeys and funnel conversion optimization.

• Hands-on and delivery-focused, with proven skill in delivering practical user-centered solutions with attention to detail.

• Strong proficiency in Figma, including components, auto layout, variants, and prototyping capabilities.

• Experience in designing for accessibility and inclusive design standards, specifically WCAG 2.2 AA.

• Familiarity with agile development methodologies and cross-functional team collaboration. Preferred Skills:

• Experience in the financial services or regulated industry.

• Proficiency in conducting and synthesizing UX research (e.g., usability testing, user interviews).

• Experience with behavioral analytics tools to inform design decisions.

• Knowledge of design system development and maintenance.

• Familiarity with various prototyping tools beyond Figma.

• Experience facilitating design thinking workshops.

📝 Enhancement Note: The emphasis on "understanding of marketing journeys and funnel conversion optimization" is a strong signal for candidates with a GTM or Revenue Operations mindset. This role requires not just aesthetic design but also a strategic understanding of how design influences customer acquisition, conversion rates, and ultimately, revenue.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/UI design work, demonstrating a clear understanding of the design process from discovery to delivery.

• Case studies that highlight specific projects, detailing the problem statement, your role, design process, key decisions, user research findings, and measurable outcomes.

• Examples of wireframes, user flows, interactive prototypes, and high-fidelity UI designs for both web and mobile platforms.

• Demonstrations of how user insights and behavioral analytics were used to inform design solutions and improve user experience.

• Evidence of experience with accessibility standards (WCAG 2.2 AA) and how they were integrated into designs. Process Documentation:

• Examples of how you have contributed to design planning and discovery activities, outlining your approach to problem definition and solution exploration.

• Demonstrations of your ability to collaborate within agile teams, showing how you've integrated with Product and Technology to deliver user-centered solutions.

• Evidence of experience in leading or significantly contributing to design system development, including component design and pattern definition.

• Case studies that illustrate how your designs have directly impacted conversion rates or user engagement metrics.

📝 Enhancement Note: For a UX/UI Designer role, especially one focused on transformation and digital banking, the portfolio is paramount. It needs to showcase not just visual design skills but also a strategic, process-oriented approach to problem-solving, user advocacy, and business impact. Highlighting how designs contribute to conversion optimization and revenue generation will be critical.

💵 Compensation & Benefits

Salary Range: £37,000 - £47,000 per annum (dependent on experience and location)

Benefits:

• Annual discretionary bonus opportunity: up to 15% of salary.

• 30 days annual leave, providing ample time for rest and rejuvenation.

• Competitive pension scheme: Employees can contribute 3% or 5%, with employer contributions of 6% or 8% respectively.

• Enhanced family-focused benefits, supporting work-life balance and family needs.

• Access to OSB Careers for further details on additional benefits.

Working Hours: Standard full-time hours, likely around 40 hours per week, with a hybrid work arrangement allowing for flexibility.

📝 Enhancement Note: The salary range provided is a key piece of information. For a mid-level UX/UI Designer in the UK, this range is competitive, particularly given the hybrid work model and comprehensive benefits. Researching comparable roles in London, Wolverhampton, and Kent would provide further context for salary expectations, considering the varying cost of living and market demand.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Specialist Mortgage Lender and Retail Savings Bank). This industry context means a strong emphasis on security, compliance, and trust in all customer interactions.

Company Size: OSB Group is a significant player in its niche, suggesting a medium to large enterprise environment with established processes and a growing focus on digital transformation.

Founded: OSB Group has a history of growth and specialization, indicating a stable company with a clear strategic vision, now heavily investing in building a greenfield digital bank.

Team Structure:

• The role is within the "Design & Research team" under "Transformation." This implies a dedicated, growing team focused on innovation and new product development.

• You will report to the Design Manager, working alongside other designers and researchers.

• Collaboration is expected across Product, Technology, and wider business units, highlighting a cross-functional and integrated operational approach. Methodology:

• Emphasis on customer-centricity and insight-led digital experiences.

• Agile working environment, fostering iterative development and continuous improvement.

• Application of design thinking and user research to inform decisions.

• Focus on building a "greenfield digital bank," suggesting a modern, forward-thinking approach to technology and customer experience.

Company Website: OSB Careers

📝 Enhancement Note: The company's focus on building a "greenfield digital bank" within an established financial services group is a significant indicator of an operational environment that is both innovative and process-driven. This duality requires a UX/UI designer who can navigate established regulatory frameworks while pushing the boundaries of digital customer experience.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level UX/UI Designer role (2-5 years experience). It involves end-to-end design responsibility, contributing to research, strategy, and system development (design systems). It is a hands-on position with significant individual contribution expected.

Reporting Structure: You will report directly to the Design Manager, who likely oversees the broader design and research function within the Transformation division. This provides a clear line of mentorship and oversight.

Operations Impact: The role is pivotal in shaping the digital customer experience for a new digital bank. Success will directly influence customer acquisition, engagement, conversion rates, and overall brand perception, thus having a direct impact on the company's strategic ambitions and revenue generation.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like accessibility, user research methodologies, or design system architecture.

• Leadership Potential: As the team grows, there may be opportunities to mentor junior designers or lead specific design initiatives.

• Cross-Functional Exposure: Working across Product and Technology provides exposure to broader business strategy and technical implementation, paving the way for potential roles in Product Management or GTM strategy.

• Industry Impact: Contributing to the development of a new digital bank offers a unique opportunity to shape a significant industry player and gain valuable experience in digital transformation within financial services.

📝 Enhancement Note: The "Transformation" context and "greenfield digital bank" initiative suggest a dynamic environment with ample opportunity for growth. Candidates who can demonstrate initiative, strategic thinking, and a proactive approach to problem-solving will likely find significant career development pathways here, potentially moving into lead design roles or adjacent operational functions.

🌐 Work Environment

Office Type: Hybrid working model, requiring 3 days per week in the office and 2 days remote. This suggests a collaborative office environment balanced with the flexibility of remote work.

Office Location(s): Wolverhampton, Chatham, or London. This offers geographical flexibility, with the understanding that some travel between UK offices may be required.

Workspace Context:

• The office environment is designed to foster collaboration, connection with colleagues, and teamwork, particularly important for design and research functions.

• The hybrid model allows for focused individual work at home and collaborative sessions in the office.

• Expect access to standard design tools and technology, with a strong emphasis on Figma.

• Opportunities for direct interaction with cross-functional teams (Product, Technology) are integral to the role.

Work Schedule: The standard full-time schedule is likely to be flexible within core working hours, accommodating the hybrid model and supporting efficient workflow management and data analysis.

📝 Enhancement Note: The hybrid model with a specific number of office days is a key aspect of the work environment. For operations professionals, this balance is crucial for both focused analytical work and collaborative strategy sessions. The requirement for travel between offices indicates a need for strong communication and project management skills to maintain alignment across different locations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a recruiter or hiring manager to assess basic qualifications and cultural fit.

• Portfolio Review & Design Challenge: A key stage will involve presenting your portfolio, discussing your design process, and potentially completing a design exercise or case study relevant to the financial services or digital banking context. This will assess your problem-solving skills, design thinking, and proficiency with tools like Figma.

• Team Interviews: Discussions with the Design Manager, other designers, researchers, and potentially Product/Technology stakeholders to evaluate collaboration style, technical skills, and understanding of user-centered design principles.

• Final Interview: May involve senior leadership to discuss strategic alignment and overall fit within the Transformation team.

Portfolio Review Tips:

• Curate Effectively: Select 3-5 of your strongest, most relevant projects that showcase end-to-end design ownership, mobile-first thinking, and conversion optimization.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the design process you followed, key insights from research, your design decisions, and the measurable impact (e.g., improved conversion, user satisfaction).

• Highlight Figma Proficiency: Be prepared to walk through your Figma files, demonstrating your understanding of components, auto layout, variants, and prototyping.

• Showcase Accessibility: Explicitly detail how you incorporated WCAG 2.2 AA standards into your designs.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. For this role, focus on conversion rates, user engagement, and task completion.

Challenge Preparation:

• Understand the Context: Research OSB Group, their current digital offerings, and the goals of building a new digital bank. Understand the financial services regulatory environment.

• Design Thinking Practice: Be ready to apply design thinking principles to a hypothetical problem. Focus on user needs, business goals, and technical constraints.

• Accessibility Focus: Prepare to discuss how you would ensure designs are accessible and inclusive.

• Collaboration Scenarios: Consider how you would collaborate with Product Managers, Developers, and other stakeholders in an agile setting.

📝 Enhancement Note: The emphasis on "Transformation" and "greenfield digital bank" suggests that interviewers will be looking for candidates who can not only design well but also think strategically about how design contributes to business objectives and customer acquisition. Highlighting experience in conversion optimization and a user-centric approach to problem-solving will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all aspects of design, from wireframing and prototyping to high-fidelity UI and design system development. Proficiency with components, auto layout, variants, and prototyping features is a must.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• User Research Tools: Experience with platforms for conducting usability testing (e.g., UserTesting.com, Maze) and user interviews.

• Collaboration Tools: Familiarity with agile project management tools (e.g., Jira, Confluence) and communication platforms (e.g., Slack, Microsoft Teams).

Analytics & Reporting:

• Behavioral Analytics: Experience using tools like Google Analytics, Adobe Analytics, or similar to understand user behavior, track conversion funnels, and identify areas for design improvement.

• Data Visualization: Ability to interpret data and potentially create simple visualizations to support design decisions.

CRM & Automation:

• While not directly managing CRM, an understanding of how CRM systems (e.g., Salesforce) interact with customer-facing websites and how design can influence lead generation and customer journeys is advantageous.

• Awareness of marketing automation platforms and their integration with website experiences.

📝 Enhancement Note: The explicit mention of Figma as essential, along with the need for behavioral analytics and experience with agile tools, points to a modern, data-driven design operations environment. Candidates should be prepared to discuss how they leverage these tools to create efficient, impactful user experiences that align with GTM strategies.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value, driving all design decisions to meet user needs and create exceptional experiences.

• Collaboration: Strong emphasis on working effectively within cross-functional teams (Product, Technology, wider business) to achieve shared goals.

• Innovation: As part of a "Transformation" team building a "greenfield digital bank," a drive for new ideas and forward-thinking solutions is expected.

• Data-Driven Approach: Utilizing customer research and behavioral analytics to inform design strategy and measure impact.

• Quality & Detail: Commitment to delivering high-quality, accessible, and user-centered designs with meticulous attention to detail.

• Efficiency: Focus on optimizing customer journeys and leveraging design systems to streamline processes.

Collaboration Style:

• Highly collaborative, working in agile sprints with cross-functional teams.

• Open communication and feedback exchange are encouraged to refine designs and processes.

• Partnership with engineering is critical for accurate implementation and adoption of design solutions.

• Facilitation of workshops and design thinking sessions to gather input and align stakeholders.

📝 Enhancement Note: The company's stated commitment to Diversity, Equity & Inclusion, and being a "Disability Confident employer," alongside encouraging applications from those who don't meet 100% of criteria, indicates a culture that values diverse perspectives and fosters an inclusive environment. This is crucial for operations roles that require understanding a broad customer base.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Regulatory Constraints: Designing innovative experiences within the regulated financial services sector requires careful navigation of compliance and security requirements.

• Driving Adoption of Design Systems: Ensuring consistent use and evolution of design systems across various teams and projects can be an ongoing challenge.

• Measuring Design Impact: Quantifying the direct impact of UX/UI design on business objectives like conversion rates and customer acquisition requires robust analytics and clear metrics.

• Adapting to a Greenfield Environment: While exciting, building from scratch means establishing new processes and workflows, which can present initial hurdles.

Learning & Development Opportunities:

• Deepening UX/UI Expertise: Opportunities to specialize in areas such as advanced accessibility, user research techniques, or interaction design patterns.

• Design System Leadership: Potential to take on more responsibility in the development and governance of the design system.

• Cross-Functional Skill Development: Gaining exposure to Product Management, GTM strategy, and technical implementation through close collaboration.

• Industry Knowledge: Developing a strong understanding of digital banking and the financial services landscape.

• Mentorship: Learning from experienced Design Managers and cross-functional leaders within the Transformation team.

📝 Enhancement Note: The "greenfield digital bank" initiative is a significant opportunity for individuals to influence the foundational design and operational processes of a new entity. This challenge also presents a substantial growth opportunity for those who can contribute strategically and operationally to its success.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research or behavioral analytics to significantly improve a website journey or conversion rate. What was your process, and what were the results?" (Focus on metrics, impact, and your role.)

• "How would you approach designing a new feature for a digital banking app, considering both user needs and regulatory compliance (e.g., KYC, data security)?" (Highlight your design thinking, user advocacy, and awareness of industry constraints.)

• "Walk me through your process for developing and maintaining a design system. What are the key benefits, and how do you ensure adoption?" (Emphasize efficiency, scalability, and collaboration.) Company & Culture Questions:

• "What interests you about OSB Group and our initiative to build a new digital bank?" (Show your research and alignment with their goals.)

• "How do you approach collaboration within an agile, cross-functional team, especially when working with Product and Engineering?" (Provide specific examples of your collaborative style and conflict resolution.)

• "Given our focus on customer-centricity and transformation, how do you see your role contributing to our overall business objectives?" (Connect your design skills to business impact and revenue generation.) Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically, starting with an overview of your experience, then diving into 2-3 key case studies.

• Focus on Process, Not Just Pixels: For each case study, clearly explain the problem, your role, your thought process, the research you conducted, the decisions you made, and the outcomes.

• Quantify Your Impact: Use data and metrics to demonstrate the success of your designs. For this role, emphasize conversion optimization, user engagement, and task completion improvements.

• Be Ready for Figma Deep Dive: Prepare to share your screen and walk through a Figma file, demonstrating your proficiency with components, auto layout, and prototyping.

• Highlight Accessibility: Explicitly discuss how you addressed WCAG 2.2 AA standards in your projects.

📝 Enhancement Note: Given the role's placement within a "Transformation" team and the goal of building a "greenfield digital bank," interviewers will be assessing not just design execution but also strategic thinking, problem-solving capabilities, and the ability to operate effectively in a dynamic, growth-oriented environment. Candidates should be prepared to articulate how their design work directly supports business objectives and revenue generation.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the OSB careers portal.

• Customize Your Resume: Tailor your resume to highlight experience in UX/UI design, Figma proficiency, user research, conversion optimization, and working within agile environments. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases relevant projects (mobile-first, end-to-end design, conversion focus), and is easily navigable. Be ready to present it.

• Practice Your Pitch: Rehearse how you will discuss your portfolio projects, focusing on the problem, your process, your contributions, and the measurable impact. Practice answering common UX/UI interview questions.

• Research OSB Group: Understand their business, their current digital presence, and the strategic importance of building a new digital bank. Familiarize yourself with their values and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.