UX Writer- Hybrid

📍 Job Overview

Job Title: UX Writer - Hybrid

Company: Hiver

Location: Bangalore, Karnataka, India

Job Type: Full-Time

Category: Marketing / Product Operations

Date Posted: August 25, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive product clarity and user comprehension by crafting exceptional UX copy across Hiver's AI-driven customer service platform.

• Collaborate extensively with Product Managers and Designers to integrate user-centric content from early concept ideation through to product launch.

• Develop and maintain robust UX writing guidelines, terminology, and content patterns to ensure brand consistency and product usability.

• Leverage AI tools to enhance product copy, streamline content workflows, and mitigate risks associated with Generative AI, such as hallucinations.

• Champion user advocacy by translating complex product functionalities and behaviors into simple, intuitive, and trustworthy language.

📝 Enhancement Note: This role is positioned within the Marketing department but has a strong Product Operations and GTM focus due to the direct impact of UX writing on product adoption, user experience, and customer retention. The emphasis on AI and Generative AI risk mitigation indicates a forward-thinking approach to content strategy and product development.

📈 Primary Responsibilities

• Partner closely with Product Managers and Designers from initial concept development to final product launch, ensuring a cohesive user experience.

• Own the UX writing strategy and execution for multiple product features, enhancements, and new functionalities.

• Proactively identify and address gaps in user flows, unclear product behavior, missing states, and opportunities to simplify complex concepts for users.

• Contribute to the development, maintenance, and evolution of Hiver's UX writing guidelines, terminology, and standardized content patterns.

• Integrate AI technologies into content creation and review processes to improve efficiency, quality, and consistency of product copy.

• Address and mitigate Generative AI risks, such as hallucinations and grounding issues, to ensure the creation of clear, reliable, and trustworthy AI-powered user experiences.

• Create, refine, and improve user-facing product documentation, including in-app help, tooltips, and onboarding materials.

• Utilize product data, user research findings, and customer feedback to inform and validate content decisions and optimize user journeys.

• Manage multiple time-sensitive projects simultaneously, effectively flagging risks, blockers, and dependencies to relevant stakeholders.

• Act as a strong advocate for the user, clearly articulating the rationale behind content recommendations to internal teams and leadership.

📝 Enhancement Note: The responsibility to "account for Generative AI risks" is a critical differentiator for this role, requiring a nuanced understanding of AI limitations and ethical considerations in content creation, which is becoming increasingly vital in product development.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a Bachelor's degree in English, Communications, Journalism, Human-Computer Interaction, or a related field is often preferred for roles requiring strong writing and analytical skills. Experience:

• A minimum of 3 years of progressive experience specifically in UX writing, content design, product writing, or a closely related field.

• Demonstrated experience in partnering effectively with product management and design teams throughout the product development lifecycle.

• Proven track record of contributing to or maintaining comprehensive UX writing guidelines, style guides, or content systems.

• Experience in leveraging qualitative (user research, feedback) and quantitative (product data, analytics) to inform content strategy and decision-making.

• Hands-on experience with AI tools in content workflows, including practical understanding of Generative AI risks like hallucinations and grounding. Required Skills:

• UX Writing & Content Design: Exceptional ability to craft clear, concise, and user-centered copy for digital products.

• User Empathy & UX Thinking: Deep understanding of user needs, motivations, and cognitive processes to design intuitive experiences.

• Content Strategy & Systems: Proficiency in developing and managing content frameworks, guidelines, and style guides.

• Generative AI Understanding: Familiarity with Generative AI capabilities and risks, particularly in content creation.

• Data Analysis for Content: Ability to interpret product data and customer feedback to drive content improvements.

• Cross-Functional Collaboration: Strong skills in working effectively with product managers, designers, engineers, and marketing teams.

• Project Management: Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.

• Communication & Advocacy: Excellent verbal and written communication skills, with the ability to present and defend content recommendations.

Preferred Skills:

• Experience within the SaaS or customer service technology sector.

• Familiarity with knowledge management principles and best practices.

• Experience with localization and internationalization considerations for product copy.

• Proficiency in using specific content management systems (CMS) or design collaboration tools.

📝 Enhancement Note: The requirement for a portfolio that shows "both your writing and the thinking behind it" emphasizes the need for candidates to demonstrate not just their writing output, but also their strategic approach, problem-solving skills, and understanding of user psychology and product goals.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX writing projects, with a strong emphasis on demonstrating the strategic thinking and problem-solving process behind each piece.

• Examples of how you’ve simplified complex user flows or technical concepts through clear and concise copy.

• Demonstrations of your ability to contribute to or develop UX writing guidelines, content systems, or style guides.

• Case studies that highlight your collaboration with product and design teams, illustrating your role in the end-to-end product development cycle.

• Evidence of using user research, product data, or customer feedback to inform and iterate on content decisions.

• Examples of how you've applied AI tools to improve content creation or managed AI-related content risks. Process Documentation:

• Showcase your approach to documenting UX writing processes, including how you establish and maintain content standards.

• Provide examples of your methodology for identifying content gaps, defining terminology, and ensuring consistency across the product.

• Illustrate how you integrate user feedback and data analysis into your content refinement and optimization workflows.

📝 Enhancement Note: For a UX Writer role, the portfolio is paramount. It needs to go beyond just showcasing polished copy; it must articulate the "why" and "how" behind each piece, demonstrating a deep understanding of product strategy, user needs, and the impact of content on the overall user experience.

💵 Compensation & Benefits

Salary Range:

• For a Mid-Level UX Writer (2-5 years experience) in Bangalore, India, the estimated annual salary range is typically between ₹8,00,000 to ₹15,00,000, depending on the specific company's compensation structure, the candidate's exact experience, and the depth of their portfolio. Benefits:

• Health & Wellness: Comprehensive health insurance coverage (medical, dental, vision) for employees and potentially dependents.

• Professional Development: Opportunities for continuous learning, including access to training programs, workshops, conferences, and potentially tuition reimbursement.

• Work-Life Balance: Paid time off (vacation, sick leave, public holidays) and flexible hybrid work arrangements.

• Technology & Tools: Provision of necessary hardware, software, and access to advanced AI tools for content creation.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

• Performance Bonuses/Stock Options: Potential for performance-based incentives or equity, depending on company policy.

Working Hours:

• Full-time position, typically requiring 40 hours per week, with flexibility to accommodate hybrid work arrangements and project deadlines. Core working hours will likely align with Indian Standard Time (IST).

📝 Enhancement Note: The salary estimate is based on industry benchmarks for UX Writers in major Indian tech hubs like Bangalore, considering the specified experience level and the role's responsibilities, including AI integration. Benefits are standard for tech roles in the region but may vary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software / Customer Service Platform. Hiver operates in the competitive SaaS market, offering an AI-driven customer service solution. This means the company values innovation, efficiency, and a user-centric approach.

Company Size: Hiver is a growing company. While the exact size isn't specified, the need for a dedicated UX Writer suggests a team that is scaling its product development and marketing efforts, moving beyond startup phase to a more established growth stage.

Founded: Founded in 2016, Hiver has a history of developing modern, AI-driven solutions and positions itself as a "challenger brand" against over-engineered legacy tools. This suggests a culture that values agility, simplicity, and impactful innovation.

Team Structure:

• The UX Writer will likely be part of the Marketing or Product team, reporting to a Content Lead, Design Lead, or Product Manager.

• The role involves close collaboration with Product Managers, UX/UI Designers, Engineers, and potentially other Marketing specialists (e.g., content marketers, product marketers).

• The team structure is expected to be cross-functional, emphasizing collaboration and shared ownership of product success. Methodology:

• Hiver's philosophy of building "simple, powerful, and genuinely helpful" software is mirrored in its internal operations. Expect a data-driven approach to product development and marketing.

• Emphasis on "meaningful ownership" and "thoughtful teammates" suggests a culture that values individual contribution, collaboration, and a supportive work environment.

• The explicit mention of "work that ships" indicates a focus on execution, speed, and delivering tangible results.

Company Website: https://hiverhq.com

📝 Enhancement Note: Hiver's positioning as a "challenger brand" implies a dynamic, innovative, and potentially fast-paced environment. The emphasis on simplicity and AI suggests a culture that embraces modern technology and efficient workflows, which directly influences how the UX Writer's role is perceived and executed.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Mid-Level, requiring 3+ years of experience. It sits between an entry-level UX Writer and a Senior or Lead UX Writer. The responsibilities indicate a significant level of autonomy and ownership over core product features.

Reporting Structure: The UX Writer will likely report to a manager within the Product or Marketing department. This structure allows for close alignment with product strategy and GTM initiatives, ensuring that UX copy supports both user needs and business objectives. Collaboration with designers and product managers will be a daily occurrence, forming a core part of the role's dynamic.

Operations Impact: The UX Writer's impact is critical to the success of Hiver's AI-driven customer service platform. By crafting clear, intuitive, and user-friendly copy, they directly influence:

• User Adoption & Onboarding: Making it easier for new users to understand and utilize the platform's features.

• User Experience & Satisfaction: Reducing user frustration and enhancing overall satisfaction with the product.

• Feature Engagement: Guiding users to discover and leverage the full capabilities of the platform, including its AI features.

• Brand Perception: Reinforcing Hiver's brand as a simple, powerful, and helpful solution.

• Reduction in Support Load: Clearer UI copy can proactively answer user questions, potentially reducing the need for customer support.

Growth Opportunities:

• Specialization in AI Content: Develop deep expertise in writing for AI-driven products, including ethical considerations and risk mitigation, becoming a go-to expert in this emerging field.

• Leadership in Content Strategy: Progress to a Senior UX Writer or Content Design Lead role, taking on more complex projects, mentoring junior writers, and shaping the overall content strategy for Hiver.

• Cross-Functional Skill Development: Gain deeper insights into product management, UX design principles, and GTM strategies through close collaboration.

• Contribution to Design Systems: Play a key role in evolving Hiver's design system by contributing to its content component and guidelines.

📝 Enhancement Note: The emphasis on AI in this role presents a significant growth opportunity, allowing the candidate to build a specialized skill set that is in high demand across the tech industry.

🌐 Work Environment

Office Type: The role is designated as "Hybrid," indicating a blend of in-office and remote work. This suggests Hiver provides physical office space designed to foster collaboration, innovation, and team cohesion, while also allowing for personal flexibility.

Office Location(s): The primary office location is in HSR Layout, Bangalore, India. This area is a well-known tech hub, offering accessibility and a vibrant ecosystem for professionals.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms, brainstorming areas, and open spaces conducive to team discussions, design reviews, and cross-functional project work.

• Technology & Tools: Employees can expect access to modern office technology, reliable internet, and potentially dedicated quiet zones for focused work. The company's focus on AI suggests access to cutting-edge software and tools.

• Team Interaction: The hybrid model encourages regular in-person interaction with product managers, designers, and other team members, fostering stronger relationships and more dynamic problem-solving sessions.

Work Schedule: The standard working hours will likely be aligned with IST. The hybrid arrangement offers flexibility in structuring the work week, balancing in-office days for collaboration with remote days for focused individual work, which is beneficial for deep-thinking tasks like content creation and refinement.

📝 Enhancement Note: The hybrid nature of the role in a major tech hub like Bangalore suggests a modern work environment that balances in-person collaboration with employee flexibility, catering to the needs of skilled professionals in the tech industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Discussion: A dedicated session with a hiring manager (e.g., Product Manager, Design Lead) to walk through your portfolio. Expect questions about your process, decision-making, and the impact of your work.

• Skills Assessment/Take-Home Exercise: A practical exercise designed to evaluate your UX writing skills, content strategy thinking, and ability to handle specific product scenarios. This might involve refining existing copy, creating copy for a new feature, or addressing AI-related content challenges.

• Cross-Functional Interviews: Meetings with Product Managers, Designers, and potentially Engineers to assess collaboration style, communication skills, and understanding of the product development lifecycle.

• Final Interview: A discussion with a senior leader to confirm overall fit, strategic alignment, and long-term potential.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best showcase your UX writing skills, strategic thinking, and experience with AI.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, iteration), the solutions you implemented (showcasing the copy), and the measurable impact or outcomes.

• Highlight the "Thinking": Don't just show the final copy. Explain why you made certain choices, what alternatives you considered, and how you used data or user feedback to justify your decisions.

• Address AI Experience: Include at least one project that demonstrates your experience with AI in content workflows or your understanding of AI risks in product copy.

• Prepare to Discuss Guidelines: Be ready to discuss your experience with creating or contributing to UX writing guidelines and content systems.

• Tailor to Hiver: Research Hiver's product and brand voice. Be prepared to discuss how your skills and approach align with their mission and existing content.

Challenge Preparation:

• Understand the Product: Familiarize yourself with Hiver's platform. Think about potential user pain points and how clear UX copy could address them.

• Practice AI Scenarios: Consider how you would approach writing copy for features that involve Generative AI, focusing on clarity, trust, and managing user expectations about AI capabilities and limitations.

• Simplify Complexities: Practice distilling complex technical information into simple, user-friendly language.

• Emphasize Collaboration: Be ready to discuss how you would collaborate with product and design teams to ensure content is integrated seamlessly into the user experience.

📝 Enhancement Note: The emphasis on AI risks in the job description means interviewers will likely probe candidates on their understanding of these challenges and their strategies for mitigating them. Candidates should be prepared to discuss specific examples.

🛠 Tools & Technology Stack

Primary Tools:

• UX Writing Platforms: Proficiency with tools used for content creation, editing, and collaboration within design workflows. This may include Figma, Sketch, Adobe XD, or specialized content management tools.

• Collaboration Tools: Experience with tools like Slack, Microsoft Teams, Jira, Asana for communication, project tracking, and team coordination.

• Prototyping & Design Tools: Familiarity with design software like Figma, Sketch, or Adobe Creative Suite to understand design context and integrate copy effectively.

Analytics & Reporting:

• Product Analytics Tools: Experience with platforms such as Google Analytics, Mixpanel, Amplitude, or similar tools to understand user behavior and inform content decisions.

• User Feedback Tools: Familiarity with tools for collecting and analyzing customer feedback (e.g., surveys, in-app feedback widgets).

CRM & Automation:

• While not directly managing CRM, understanding how product copy impacts user journeys within a CRM context can be beneficial.

• AI & Content Tools: Experience with Generative AI platforms (e.g., GPT-3/4, Bard) for content ideation, drafting, and optimization. Familiarity with tools designed to manage AI risks in content.

📝 Enhancement Note: The specific mention of "AI to improve product copy and content workflows" and "Generative AI risks" indicates that experience with AI-powered writing assistants and a critical understanding of their outputs will be highly valued.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user's needs through intuitive design and clear communication.

• Simplicity & Clarity: A core value that drives the creation of straightforward, easy-to-understand products and content.

• Innovation & AI Integration: Embracing new technologies, particularly AI, to enhance product capabilities and operational efficiency.

• Collaboration & Ownership: Fostering a team environment where individuals take responsibility for their work and collaborate effectively to achieve shared goals.

• Data-Driven Decision Making: Utilizing data and research to inform product and content strategies, ensuring effectiveness and impact.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with product managers, designers, and engineers to ensure content is an integral part of the product development process, not an afterthought.

• Constructive Feedback: Engaging in open and honest feedback loops to refine copy and content strategies, promoting continuous improvement.

• Proactive Communication: Maintaining clear and consistent communication with stakeholders regarding project status, risks, and dependencies.

• Advocacy for User Voice: Championing the user's perspective in all discussions and decisions, ensuring their needs are prioritized.

📝 Enhancement Note: Hiver's "challenger brand" identity suggests a culture that is dynamic, forward-thinking, and potentially less bureaucratic than larger, more established companies, encouraging proactive contributions and innovative thinking.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complex AI Features: Effectively communicating the nuances and benefits of AI-driven functionalities without over-promising or creating confusion.

• Mitigating Generative AI Risks: Developing strategies to ensure AI-generated copy is accurate, trustworthy, and aligned with Hiver's brand voice, avoiding issues like hallucinations.

• Balancing Brand Voice with Technical Accuracy: Ensuring all product copy is consistent with Hiver's simple, helpful brand voice while remaining technically precise.

• Managing Competing Priorities: Juggling multiple feature development cycles and product enhancements simultaneously, requiring strong organizational and prioritization skills.

• Driving Content Strategy Adoption: Advocating for and embedding content strategy best practices across different product teams and stakeholders.

Learning & Development Opportunities:

• AI Content Specialization: Deepen expertise in writing for AI products, becoming a subject matter expert in ethical AI communication and risk management.

• Product Strategy Immersion: Gain a comprehensive understanding of product development lifecycles, user research methodologies, and go-to-market strategies by working closely with product teams.

• Design System Contribution: Contribute significantly to Hiver's design system, influencing its evolution and establishing content standards.

• Industry Trends: Stay abreast of the latest developments in UX writing, content design, and AI technologies through industry publications, conferences, and internal knowledge sharing.

📝 Enhancement Note: The challenges highlight the evolving nature of UX writing, particularly in the context of AI, offering a unique opportunity for professional growth and specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly technical concept for a broad user base. What was your process, and what was the outcome?" (Focus on your methodical approach, research, and measurable impact.)

• "How would you approach writing UX copy for a new AI feature that has a risk of generating inaccurate information? What steps would you take to ensure user trust?" (Demonstrate your understanding of AI risks and your content mitigation strategies.)

• "Walk us through your process for developing or contributing to UX writing guidelines. What are the key components, and how do you ensure adoption?" (Highlight your systematic approach to content standardization and collaboration.) Company & Culture Questions:

• "What do you know about Hiver and our mission to be a 'challenger brand' in the customer service platform space? How would your UX writing contribute to this identity?" (Show your research and understanding of their market position.)

• "How do you typically collaborate with product managers and designers? Describe a situation where you had a disagreement about copy and how you resolved it." (Focus on your communication skills, user advocacy, and collaborative problem-solving.)

• "How do you measure the success of your UX writing? What metrics do you find most valuable?" (Be prepared to discuss quantitative and qualitative measures beyond just 'words used'.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, follow the STAR method (Situation, Task, Action, Result) or a similar problem-solution-impact framework.

• Visualize Your Process: Use screenshots, wireframes, or flow diagrams to illustrate the context of your copy and how it fits into the user journey.

• Quantify Impact: Whenever possible, present data that shows the positive impact of your work (e.g., improved conversion rates, reduced support tickets, higher feature adoption).

• Highlight AI Experience: Clearly call out any projects involving AI, explaining your role and the specific challenges and solutions related to AI content.

• Engage Your Audience: Be enthusiastic, ask clarifying questions, and be prepared for in-depth discussions about your decisions.

📝 Enhancement Note: Expect interviewers to probe deeply into your decision-making process and your ability to articulate the why behind your content choices, especially regarding AI integration and user experience optimization.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided link on the Hiver careers portal.

• Curate a compelling portfolio that showcases your best UX writing work, focusing on projects that demonstrate strategic thinking, user empathy, and experience with AI. Ensure it highlights your process and the impact of your copy.

• Tailor your resume to emphasize keywords related to UX writing, content design, product strategy, AI content, and cross-functional collaboration. Quantify achievements wherever possible.

• Prepare to discuss your portfolio in detail during interviews. Practice articulating your thought process, decision-making, and the outcomes of your work, especially concerning AI-related content challenges.

• Thoroughly research Hiver, its product, its brand voice, and its positioning in the market. Understand their commitment to simplicity, AI, and being a "challenger brand" to align your answers and portfolio examples.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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