UX Specialist inom ärendehantering

📍 Job Overview

Job Title: UX Specialist inom ärendehantering

Company: Avaron AB

Location: Drottningtorget 5, Göteborg, 411 03, Sweden

Job Type: FULL_TIME

Category: Operations / GTM - User Experience & Process Design

Date Posted: 2026-08-31

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site (Hybrid possibilities may be discussed based on role evolution)

🚀 Role Summary

• This role is crucial for defining and implementing user interface (UI) and user experience (UX) guidelines within a case management system, specifically built on the Decisions platform.

• It involves a deep dive into process automation and workflow design to ensure intuitive and efficient handling of complex information for public sector users.

• The position requires a strong understanding of accessibility standards (WCAG 2.2 AA) to ensure digital solutions are inclusive and compliant.

• Success in this role will be measured by the ability to translate overarching design principles into practical, actionable guidelines that enhance user adoption and operational efficiency.

📝 Enhancement Note: While the listing specifies "On-site," the nature of UX and design roles often allows for hybrid arrangements. Candidates should inquire about potential flexibility during the application process, especially given the emphasis on documentation and digital collaboration. The role leans heavily into GTM operations by ensuring the tools used by internal and external stakeholders are efficient and user-friendly, directly impacting service delivery and operational output.

📈 Primary Responsibilities

• Develop and document comprehensive guidelines for user interface (UI) and user experience (UX) design within IT solutions for case management.

• Translate high-level UI/UX principles into concrete, actionable design standards specifically tailored for the Decisions platform, considering its capabilities and limitations.

• Apply expertise in process development to simplify and enhance the navigability of case management processes for end-users, improving workflow efficiency.

• Design clear and structured information architectures and dashboards that effectively present large volumes of data without overwhelming users, ensuring readability and usability.

• Ensure all UI/UX designs comply with current accessibility requirements, including WCAG 2.2 Level AA, the Accessibility Directive, and Digg's regulations.

• Document all design guidelines and principles to serve as a foundational reference for ongoing system development and future iterations.

• Collaborate with development teams and stakeholders to ensure design integrity and practical implementation of guidelines.

• Conduct user research and analysis to inform design decisions and validate proposed solutions.

📝 Enhancement Note: The emphasis on "ärendehantering" (case management) and "kommunal mark" (municipal land) suggests a focus on public sector operations. This implies a need for robust process documentation, clear stakeholder communication, and strict adherence to regulatory compliance, particularly regarding accessibility. The role is operational