Product Owner - Platforms & Digital UX

📍 Job Overview

Job Title: Product Owner - Platforms & Digital UX

Company: Unison Group

Location: Singapore, Singapore

Job Type: CONTRACTOR

Category: Product Management / Revenue Operations (Platform Focus)

Date Posted: August 31, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive product vision, strategy, and roadmap for platforms and digital user experience, aligning with overarching business objectives and revenue goals.

• Own and meticulously prioritize the product backlog, ensuring it reflects critical business needs, operational efficiencies, and customer experience enhancements.

• Foster strong collaboration with cross-functional teams, including Engineering, Operations, Marketing, and Business Stakeholders, to translate complex requirements into actionable product specifications.

• Proactively review and optimize existing business processes, identifying and implementing solutions and features that drive efficiency and enhance digital platform capabilities.

• Ensure the successful delivery of digital products and platforms at scale, meeting rigorous quality standards and timelines.

📝 Enhancement Note: While the title is "Product Owner," the emphasis on platforms, digital UX, collaboration with "Operations," and the review of "business processes" for "optimizing solutions/features" strongly suggests a role with significant overlap into Revenue Operations or GTM Operations, particularly in how digital platforms can enable and optimize sales, marketing, and customer success processes. The core responsibilities point to a need for someone who understands the operational impact of digital product features.

📈 Primary Responsibilities

• Define and articulate a clear product vision, overarching strategy, and detailed roadmap for digital platforms and user experience initiatives, ensuring alignment with Unison Group's strategic business objectives.

• Take ownership of the product backlog, meticulously prioritizing features, enhancements, and bug fixes based on a deep understanding of business needs, market opportunities, and operational impact.

• Collaborate closely with Engineering, Operations, Marketing, Sales, and other Business Stakeholders to gather requirements, translate them into detailed user stories, and define clear acceptance criteria.

• Review current business processes, identify bottlenecks, and propose/implement platform-based solutions and features that drive operational efficiency and improve digital user journeys.

• Develop comprehensive user stories, define acceptance criteria, and actively participate in the review of test plans and scenarios, including performing User Acceptance Testing (UAT) to ensure delivered solutions meet requirements.

• Monitor project deliverables, track progress against milestones, and ensure the timely and successful delivery of digital products and platform initiatives.

• Prepare and present compelling project plans, regular progress updates, and final results to senior leadership teams, highlighting key achievements, challenges, and strategic implications.

• Ensure all platform development and product initiatives comply with relevant laws and regulations, particularly within the Financial Services and Insurance sectors.

📝 Enhancement Note: The explicit mention of "Operations" as a collaborating team, alongside the responsibility to "Review business processes and identify optimizing solutions/features," indicates that this Product Owner role is deeply intertwined with operational efficiency and potentially GTM (Go-To-Market) strategies. This role will likely influence how digital platforms support sales, marketing, and customer service functions.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A Master's degree or relevant certifications (e.g., CSPO, PMP) are advantageous.

Experience: 5-7 years of progressive working experience, with a strong emphasis on product ownership, platform management, and digital UX within the Financial Services or Insurance industry. Proven track record of successfully delivering complex digital products or platforms at scale.

Required Skills:

• Product Vision & Strategy: Ability to define and champion a compelling product vision and translate it into a strategic roadmap.

• Product Backlog Management: Expertise in creating, prioritizing, and managing product backlogs using agile methodologies, with a focus on business value and operational impact.

• Digital UX Design Principles: Understanding of user-centered design principles and best practices to create intuitive and engaging digital experiences.

• Stakeholder Management: Proven ability to effectively manage and influence a diverse range of stakeholders, including senior/executive leadership, across different departments.

• Cross-functional Collaboration: Demonstrated skill in working effectively with Engineering, Operations, Marketing, Sales, and other teams to achieve shared goals.

• User Story & Requirements Definition: Proficiency in writing clear, concise user stories and defining acceptance criteria for development teams.

• User Acceptance Testing (UAT): Experience in planning and executing UAT to validate product functionality and user experience.

• Analytical & Conceptual Thinking: Strong ability to analyze complex problems, think conceptually, and develop innovative solutions.

• Agile Methodologies: Deep understanding and practical experience with Agile frameworks (Scrum, Kanban) for product development.

• Industry Knowledge: 5-7 years of working experience specifically within the Financial Services or Insurance industry.

Preferred Skills:

• Platform Architecture Understanding: Familiarity with platform architecture principles and how they relate to digital product delivery.

• Data Analysis & Metrics: Ability to leverage data analytics to inform product decisions, measure performance, and identify optimization opportunities.

• Process Optimization Tools: Experience with tools or methodologies used for business process mapping and improvement.

• Change Management: Experience navigating and driving change within complex organizational structures.

• Resilience & Adaptability: Demonstrated ability to remain flexible, resilient, and adaptable in a fast-paced, evolving environment.

📝 Enhancement Note: Given the "5-7 years working experience" requirement and the focus on "complex digital products or platforms at scale," this role is likely mid-to-senior level within product management. The emphasis on financial services/insurance suggests a need for domain expertise beyond general product ownership.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Product Roadmap Examples: Showcase examples of product roadmaps developed, highlighting strategic alignment, phased delivery, and key milestones.

• Backlog Prioritization Case Studies: Provide evidence of how you have prioritized product backlogs, detailing the methodology used (e.g., MoSCoW, RICE scoring) and the rationale behind decisions, particularly where operational efficiency was a key driver.

• User Story & Acceptance Criteria Samples: Include samples of well-defined user stories and acceptance criteria that clearly articulate functional requirements and desired outcomes for digital features.

• UAT Planning & Execution: Demonstrate experience in creating UAT plans, defining test scenarios, and managing the UAT process to ensure product quality and stakeholder satisfaction.

• Cross-functional Collaboration Artifacts: Present examples of how you've facilitated collaboration with diverse teams (Engineering, Operations, etc.), such as process flow diagrams or requirement documentation shared across departments.

Process Documentation:

• Workflow Design & Optimization: Showcase examples of how you have mapped, analyzed, and optimized business or digital workflows to improve efficiency, reduce errors, or enhance user experience.

• System Implementation Documentation: Provide examples of documentation related to the launch or enhancement of digital platforms or features, including release notes, user guides, or training materials.

• Performance Measurement Frameworks: Illustrate how you have established frameworks for measuring the performance of digital products or platform features, including key metrics and reporting mechanisms.

📝 Enhancement Note: For a Product Owner role with this scope, a portfolio demonstrating not just product creation but also the strategic thinking behind it, the impact on operational processes, and effective cross-functional collaboration is crucial. Evidence of understanding the "why" behind product decisions and their downstream effects on operations is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Product Owners in Singapore with 5-10 years of experience in Financial Services/Insurance, and considering the "CONTRACTOR" employment type, an estimated annual salary range could be SGD 90,000 - SGD 140,000. This estimate accounts for the specific location, experience level, and the nature of a contract role.

Benefits:

• Contractual Engagement: Opportunity to work on key digital transformation initiatives within a reputable financial services organization.

• Professional Development: Potential access to internal training, workshops, and opportunities to gain experience with cutting-edge digital technologies and platforms.

• Collaborative Environment: Exposure to a dynamic, cross-functional team environment with significant stakeholder interaction.

• Competitive Compensation: A competitive contractor rate reflecting the required experience and specialized industry knowledge.

• Potential for Extension: Based on performance and business needs, there may be opportunities for contract extension.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week. Flexibility may be offered based on project needs and team collaboration, but the role is designated as on-site.

📝 Enhancement Note: As a contractor role, benefits like health insurance, paid time off (PTO), and retirement contributions may differ from permanent positions and are typically managed by the contractor's own entity or a third-party staffing agency. The salary estimate is based on publicly available data for similar roles in Singapore, adjusted for the specified experience level and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Insurance. Unison Group operates within a highly regulated sector that demands precision, reliability, and a strong focus on customer trust and data security. This context is critical for understanding the product development lifecycle and the importance of compliance.

Company Size: While specific numbers are not provided, the existence of a structured "senior leadership team" and a need for cross-functional collaboration suggests an organization with a substantial employee base, likely ranging from several hundred to thousands of employees. This size implies established processes but also potential for bureaucracy, making effective stakeholder management crucial.

Founded: Unison Group was founded in 2017. Its relatively recent founding suggests a company that may be in a growth or expansion phase, potentially embracing innovation and digital transformation to establish or solidify its market position. This can translate to a more dynamic and forward-thinking internal culture.

Team Structure:

• The Product Owner will likely be part of a Product Management or Digital Transformation team, working closely with dedicated Engineering squads, Business Analysts, UX/UI designers, and representatives from Operations, Marketing, and Sales.

• The reporting structure would typically involve reporting to a Head of Product, Director of Product Management, or a similar senior leadership role within the digital or product division.

• Cross-functional collaboration is a cornerstone of this role, requiring seamless integration with technology teams for development and with business units to ensure product-market fit and operational support. Methodology:

• Data-Driven Decision Making: Expect a strong emphasis on using data analytics to inform product strategy, prioritize features, and measure success, especially within the regulated financial services environment.

• Agile Development: The role implies adherence to Agile methodologies, likely Scrum or Kanban, for iterative development, continuous feedback, and adaptability.

• Process Improvement Focus: A core aspect will be the continuous evaluation and enhancement of business and digital processes to drive efficiency, reduce risk, and improve customer and internal user experiences.

Company Website: https://unisongroup.org

📝 Enhancement Note: The company's founding year (2017) and industry (Financial Services/Insurance) are key. A newer company in a traditional sector often seeks to disrupt or modernize through digital platforms, making this Product Owner role pivotal in driving that change.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Product Owner. It requires not just the execution of product management tasks but also strategic input, significant stakeholder influence, and a deep understanding of how digital platforms impact operational efficiency and business outcomes within the financial services sector.

Reporting Structure: The Product Owner will report to a senior leader within the product or digital organization, likely a Director or Head of Product. They will work in a matrixed environment, collaborating closely with peers in Engineering, Operations, Marketing, and other business units.

Operations Impact: The Product Owner will have a direct impact on revenue by enhancing digital platforms that support sales processes, customer acquisition, and customer retention. Their work in optimizing business processes through digital solutions will directly contribute to operational efficiency, cost reduction, and improved service delivery.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in financial services product management, digital UX for regulated industries, or specific platform technologies.

• Leadership Progression: Potential to advance into Senior Product Owner, Product Manager, or Group Product Manager roles, leading larger product portfolios or teams.

• Strategic Influence: Increased responsibility in shaping product strategy and influencing long-term business direction, particularly in digital transformation initiatives.

• Cross-functional Exposure: Gaining broader business acumen and understanding of various operational functions within the financial services sector.

📝 Enhancement Note: The "CONTRACTOR" employment type might limit traditional long-term career progression within Unison Group unless there's a clear path to a permanent role or repeated contract extensions. However, the experience gained would be highly valuable for future Product Owner roles elsewhere.

🌐 Work Environment

Office Type: On-site. This role requires physical presence in the Singapore office, facilitating direct collaboration, team building, and in-person engagement with stakeholders.

Office Location(s): Singapore, Singapore. This location provides access to a vibrant business hub with excellent infrastructure and a diverse talent pool. Specific details about the office amenities or accessibility would need to be confirmed directly.

Workspace Context:

• Collaborative Spaces: The office environment likely features collaborative spaces, meeting rooms, and potentially open-plan areas designed to foster interaction between product teams, engineering, and business stakeholders.

• Technology & Tools: Access to standard office technology, high-speed internet, and potentially specialized software and hardware relevant to product development and digital UX design.

• Team Interaction: Regular opportunities for face-to-face interaction with immediate team members and cross-functional colleagues, crucial for agile ceremonies, brainstorming, and problem-solving.

Work Schedule: The role is full-time, with standard office working hours. While the primary expectation is on-site presence, occasional flexibility might be available depending on project demands and team agreements, but the core work is expected to be performed from the office.

📝 Enhancement Note: The on-site requirement is a key differentiator. For Product Owners, this often facilitates more dynamic and effective collaboration, especially when working with distributed engineering teams or needing to engage closely with internal business users.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial screening call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A deeper dive into your product management experience, strategic thinking, and understanding of the financial services/insurance industry. Be prepared to discuss your approach to product vision, roadmap development, and backlog prioritization.

• Technical/Product Case Study: You may be asked to present a case study from your portfolio or work through a hypothetical product challenge. This will assess your analytical skills, problem-solving abilities, and how you translate requirements into actionable plans. Focus on your process, decision-making, and the measurable impact of your work.

• Cross-functional Team Interviews: Interviews with key stakeholders from Engineering, Operations, and Business units to evaluate your collaboration style, communication skills, and ability to influence.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Highlight Operations Impact: For each case study, clearly articulate how your product decisions and platform enhancements improved operational efficiency, reduced costs, or directly contributed to revenue generation or retention within the financial services context.

• Showcase Process Optimization: Include examples where you reviewed and optimized business processes through digital solutions. Detail the "before" and "after" states, the specific changes implemented, and the measurable outcomes.

• Quantify Results: Use data and metrics wherever possible. For example, "Increased conversion rates by X%," "Reduced processing time by Y hours," or "Improved customer satisfaction scores by Z points."

• Demonstrate Stakeholder Management: Explain how you managed diverse stakeholder expectations, resolved conflicts, and secured buy-in for your product vision and roadmap.

• Structure for Clarity: Organize your portfolio logically, perhaps by product lifecycle stage or by type of impact (e.g., Revenue Growth, Operational Efficiency, Customer Experience).

Challenge Preparation:

• Understand the Business Context: Research Unison Group, the insurance/financial services industry in Singapore, and common digital challenges in this sector.

• Focus on Process & Platforms: Prepare to discuss how digital platforms can streamline operations, improve data flow, and enhance user experiences for both internal users and external customers.

• Agile & UAT Expertise: Be ready to discuss your experience with Agile ceremonies, backlog refinement, and conducting effective User Acceptance Testing.

• Problem-Solving Framework: Have a structured approach to problem-solving, demonstrating how you would break down complex issues, gather requirements, identify solutions, and measure success.

📝 Enhancement Note: Given the "CONTRACTOR" status, the interview process might be more focused on immediate impact and specific skill sets rather than long-term cultural integration, although cultural fit remains important.

🛠 Tools & Technology Stack

Primary Tools:

• Agile Project Management Software: Jira, Asana, Trello, or similar for backlog management, sprint planning, and task tracking.

• Product Management Platforms: Aha!, Productboard, or similar for roadmap planning, feature ideation, and stakeholder alignment.

• Collaboration Tools: Slack, Microsoft Teams for real-time communication and team coordination.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for tracking user behavior on digital platforms.

• Business Intelligence Tools: Tableau, Power BI, Looker for data analysis, dashboard creation, and performance reporting.

• CRM Systems: Salesforce, Microsoft Dynamics (or industry-specific CRMs) for understanding customer journeys and sales processes.

CRM & Automation:

• CRM (as mentioned above): Understanding how CRM data informs product features and operational workflows.

• Workflow Automation Tools: Experience with tools that automate business processes, potentially within a CRM or a dedicated automation platform, to enhance efficiency.

• Prototyping & Design Tools: Figma, Sketch, Adobe XD for UX/UI design collaboration and user story visualization.

📝 Enhancement Note: While specific tools aren't listed, proficiency in common Agile PM tools, analytics platforms, and a good understanding of CRM functionalities are typically expected for a Product Owner role focused on digital platforms and UX.

👥 Team Culture & Values

Operations Values:

• Efficiency & Optimization: A strong drive to identify and implement improvements in processes and systems to maximize output and minimize waste.

• Data-Driven Approach: Decisions are informed by data, analytics, and measurable outcomes, ensuring that product development aligns with business performance objectives.

• Customer-Centricity: A commitment to understanding and serving the needs of both external customers and internal users, ensuring digital platforms provide value and a positive experience.

• Collaboration & Communication: Valuing open communication, transparency, and teamwork to achieve shared goals across diverse functional areas.

• Accountability & Ownership: Taking responsibility for product success, from ideation through delivery and ongoing performance, with a solution-oriented mindset.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with all relevant departments (Engineering, Operations, Marketing, Sales, Compliance) to ensure alignment and gather diverse perspectives.

• Agile Iteration: Embracing a culture of continuous feedback, iterative development, and adaptability to respond to changing requirements and market dynamics.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across teams to foster collective growth and innovation.

📝 Enhancement Note: The values emphasized in a financial services context often include integrity, compliance, and a rigorous approach to problem-solving, alongside the standard agile and customer-focused principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulatory Compliance: Ensuring all digital product developments adhere to stringent financial services and insurance regulations in Singapore. This requires careful planning and close collaboration with compliance teams.

• Balancing Stakeholder Needs: Managing competing priorities and expectations from various stakeholders (Business, IT, Operations, Compliance, etc.) to deliver a cohesive product vision.

• Driving Adoption of New Platforms: Encouraging the uptake and effective use of new digital platforms and features by internal users and customers, which may involve change management efforts.

• Rapid Technological Evolution: Keeping pace with advancements in digital technology and UX trends to ensure Unison Group's platforms remain competitive and effective.

Learning & Development Opportunities:

• Industry Specialization: Deepening expertise in the nuances of product management within the financial services and insurance sectors.

• Platform Strategy: Developing advanced skills in architecting and managing complex digital platforms that integrate multiple functionalities.

• UX Research & Design: Opportunities to enhance understanding and application of user research methodologies and advanced UX design principles.

• Agile Coaching/Leadership: Potential to mentor junior team members or take on leadership roles within Agile teams.

📝 Enhancement Note: The challenge of balancing innovation with regulation is a constant in FinTech and InsurTech. This role offers a prime opportunity to hone skills in navigating this complex landscape.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you defined a product vision and strategy for a complex digital platform. How did you ensure alignment with business objectives and operational needs?" - Preparation: Focus on your strategic thinking process, how you identified market gaps or business opportunities, and how you translated these into a tangible roadmap. Highlight any specific operational improvements your strategy aimed to achieve.

• "How do you prioritize a product backlog when faced with conflicting demands from different departments (e.g., Sales vs. Operations vs. Compliance)?" - Preparation: Discuss your prioritization frameworks (e.g., RICE, MoSCoW, value vs. effort) and how you facilitate stakeholder consensus. Emphasize how you weigh operational efficiency, revenue impact, and regulatory requirements.

• "Walk us through a complex business process you analyzed and optimized using a digital platform or feature. What was your approach, and what were the measurable results?" - Preparation: Select a strong case study from your portfolio. Clearly outline the problem, your analytical process, the solution you designed/implemented, and the quantitative outcomes (e.g., time saved, cost reduction, error rate decrease). Company & Culture Questions:

• "What do you know about Unison Group and the financial services/insurance industry in Singapore?" - Preparation: Research the company’s mission, recent news, and the competitive landscape. Understand key regulatory bodies and trends in the Singaporean market.

• "How do you approach collaboration with engineering and operations teams to ensure successful product delivery?" - Preparation: Discuss your experience with Agile ceremonies, cross-functional communication strategies, and how you foster a shared understanding of product goals and operational dependencies.

• "How do you measure the success of a digital product or platform, particularly concerning operational efficiency and user adoption?" - Preparation: Prepare to discuss key performance indicators (KPIs) relevant to product success, operational improvement, and user engagement. Highlight your experience with analytics tools and reporting. Portfolio Presentation Strategy:

• Impact-Driven Storytelling: Frame each case study around the problem, your solution, and the tangible results. Clearly articulate the "so what?" for Unison Group, especially regarding operational improvements and business value.

• Process Flow Visualization: If possible, use simple diagrams or visual aids to illustrate complex processes you've analyzed or workflows you've designed.

• Quantify Everything: Be ready to present specific metrics and data points that demonstrate the impact of your work. If exact numbers aren't available, explain the methodology you would use to track them.

• Address Operations: Explicitly connect your product ownership responsibilities to operational efficiency and how digital platforms can serve as enablers for improved business processes.

📝 Enhancement Note: Emphasizing the "operations" aspect in your answers and portfolio is crucial, as it's a key differentiator for this role beyond a standard Product Owner.

📌 Application Steps

To apply for this Product Owner position:

• Submit your application through the provided link on Workable.

• Tailor Your Resume: Highlight your 5-7 years of experience in Financial Services/Insurance, specifically mentioning your successes in delivering complex digital products or platforms and your skills in stakeholder management, backlog prioritization, and user story definition. Use keywords from the job description.

• Prepare Your Portfolio: Curate 2-3 key projects that best demonstrate your product ownership capabilities, focusing on those with quantifiable operational improvements or significant digital UX enhancements. Be ready to present these in detail, emphasizing your process and impact.

• Research Unison Group: Understand their business, market position, and any digital initiatives they might have publicly shared. Consider how your skills can specifically benefit their platform and digital UX strategy.

• Practice Your Responses: Prepare answers for common product owner interview questions, and critically, practice articulating how your work has directly impacted operational efficiency and business outcomes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding salary, specific benefits, and exact interview processes, should be verified directly with Unison Group or their recruitment partners before making application decisions.