UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: One Identity

Location: Remote (Ireland, United Kingdom)

Job Type: Full-Time

Category: User Experience Research / Product Operations

Date Posted: April 17, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive a deep understanding of user needs, pain points, and behaviors within the complex Identity and Access Management (IAM) ecosystem to inform strategic product and portfolio-level decision-making.

• Partner closely with Product Management and Design teams to embed user-centricity throughout the product development lifecycle, from discovery to iteration, ensuring user needs are consistently represented.

• Lead and operationalize research initiatives, focusing on selecting appropriate methodologies that demonstrably reduce risk and drive impactful product outcomes, rather than adhering to default processes.

• Synthesize complex research findings into actionable insights and clear narratives that influence product direction, shape strategic trade-offs, and foster cohesive user experiences across multiple products.

📝 Enhancement Note: This role is positioned as a critical partner in shaping product strategy, extending beyond feature-level research to influence the broader portfolio. The emphasis on "risk reduction" and "decision-driven" research highlights a mature operations approach, where research is a strategic tool to mitigate uncertainty and optimize investment. The dual focus on individual product research and cross-product patterns suggests a need for a researcher who can think both deeply and broadly about the user journey within One Identity's IAM offerings.

📈 Primary Responsibilities

• Serve as a strategic thought partner to Product and Design leaders, guiding them in framing complex user problems and identifying critical junctures where research can significantly de-risk product decisions.

• Lead end-to-end qualitative research studies, from initial problem definition and hypothesis generation through to synthesis and recommendation, with a strategic selection of research methods tailored to specific decision-making needs.

• Collaborate intimately with designers on study design, prototype development, and user flow mapping to ensure research is realistic, targeted, and directly supports key product decisions.

• Synthesize research findings into compelling narratives and clear perspectives that not only inform individual feature development but also shape the overall product strategy and key trade-offs.

• Identify and articulate cross-product patterns and systemic user needs, proactively bringing these insights to relevant teams to influence long-term strategy and decision-making across the IAM ecosystem.

• Communicate research insights effectively through interactive working sessions, compelling storytelling, and direct engagement with a broad range of stakeholders, moving beyond traditional report dissemination.

• Partner with a Senior Researcher to define and implement research readiness criteria, ensuring teams engage users with clear intent and well-defined research objectives.

• Co-own participant operations, actively working to refine and improve participant recruitment, management, and incentive processes to enhance efficiency and data quality.

• Contribute to the integration of UX research findings with other customer feedback channels, such as NPS, advisory boards, and user groups, to ensure a holistic and rigorous understanding of user sentiment and behavior.

• Support the development of "just-in-time" research capabilities and scalable support models, enabling designers and Product Managers to conduct lightweight, efficient research for lower-priority initiatives.

• Assist in establishing and maintaining robust research intake and knowledge management systems, making research findings easily discoverable, accessible, and reusable across product teams.

📝 Enhancement Note: The responsibilities clearly delineate two key areas: direct research leadership and research operations enablement. This suggests a role that is both hands-on in execution and strategic in building the infrastructure for scalable, impactful research. The emphasis on influencing strategy and trade-offs, rather than just features, points to a senior-level individual contributor focused on maximizing the impact of research within a complex product portfolio.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for UX Research roles.

Experience: 3-6+ years of progressive experience in User Experience Research or a closely related field, with a strong track record of working collaboratively with Product Management and Design partners.

Required Skills:

• Demonstrated experience conducting full-cycle qualitative UX research studies, including user interviews, usability testing, contextual inquiry, and diary studies, with a strong ability to select appropriate methods for specific decision-making contexts.

• Proven experience conducting research for Software-as-a-Service (SaaS) and/or enterprise products, with a solid understanding of the unique challenges and complexities involved in technically intricate workflows.

• A strong ability to translate research findings into clear, actionable insights and compelling narratives that directly influence product strategy, inform critical trade-offs, and drive product direction.

• Hands-on experience contributing to and improving research operations processes, including participant recruitment and management, research intake systems, establishing research standards, and knowledge management practices.

• A demonstrated ability to enable non-researchers (Designers, Product Managers) to conduct lightweight research effectively, providing coaching and support to ensure best practices are followed.

• Clear, confident, and persuasive communication skills, with the ability to articulate complex research findings and their implications to both technical and non-technical stakeholders across various levels of the organization.

Preferred Skills:

• Experience conducting quantitative research, including survey design, data analysis, and statistical interpretation, to complement qualitative findings.

• Prior experience researching highly technical domains such as identity management, security platforms, or core infrastructure technologies.

• Familiarity with accessibility standards (e.g., WCAG) and a commitment to inclusive research practices that ensure products are usable by diverse user populations.

• Experience working effectively across multiple product teams or managing research for a portfolio of interconnected products, understanding how to harmonize insights.

• Hands-on experience with specialized research tools such as Tetra Insights, UserTesting.com, Maze, or similar platforms for study execution and analysis.

• Experience researching AI-driven product experiences, including copilots, automation tools, or decision-support systems, understanding the unique research challenges they present.

📝 Enhancement Note: The required experience level (3-6+ years) combined with the scope of responsibilities (influencing portfolio strategy, operationalizing research) suggests a mid-to-senior level UX Researcher. The emphasis on enabling non-researchers and contributing to research operations indicates a need for a proactive individual who can not only conduct research but also help scale the practice within the organization. The "nice to have" skills point towards a candidate who can hit the ground running in a complex technical domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a clear progression of research projects, showcasing the application of various qualitative and quantitative research methodologies from inception to outcome.

• Provide case studies that highlight how your research insights directly influenced product strategy, design decisions, and led to measurable improvements in user experience or business outcomes.

• Showcase examples of research operationalization, such as improved participant recruitment processes, standardized research intake forms, or contributions to a shared research repository.

• Include examples of how you translated complex research findings into actionable recommendations and communicated them effectively to diverse stakeholder groups, including product managers and engineers.

Process Documentation:

• Clearly outline the steps involved in your research process, from initial stakeholder consultation and problem framing to study design, execution, analysis, and reporting.

• Detail your approach to participant recruitment and management, including strategies for sourcing relevant participants for enterprise SaaS products and managing incentives.

• Document your methods for synthesizing research data, identifying key themes, and translating raw findings into actionable insights and strategic recommendations.

• Showcase your experience in collaborating with design and product teams to integrate research findings into iterative design cycles and product roadmaps.

📝 Enhancement Note: Given the role's emphasis on influencing strategy and operationalizing research, a portfolio should not only demonstrate research execution but also strategic thinking and process improvement. Case studies that show impact on portfolio-level decisions and contributions to research operations will be highly valued.

💵 Compensation & Benefits

Salary Range:

For a UX Researcher with 3-6+ years of experience in Ireland or the United Kingdom, the estimated salary range can vary significantly based on specific location (Dublin vs. regional, London vs. other UK cities), company size, and the depth of technical domain experience. Based on market research for similar roles in these regions, we estimate a range of €60,000 - €95,000 per annum in Ireland, and £60,000 - £95,000 per annum in the United Kingdom. These figures are benchmarked against industry salary guides and represent compensation for a fully remote role.

Benefits:

• Competitive salary package with potential for bonuses or stock options (details not specified).

• Comprehensive health insurance coverage, potentially including medical, dental, and vision plans, tailored to the respective national healthcare systems in Ireland and the UK.

• Generous paid time off, including vacation days, public holidays, and sick leave, designed to support work-life balance.

• Retirement savings plan (e.g., pension contributions) in line with local regulations and company policy.

• Opportunities for professional development, including training, conferences, and access to research tools and resources to foster skill advancement.

• Flexible working arrangements, as this is a fully remote position, offering autonomy and work-life integration.

Working Hours:

The standard working hours for this full-time role are typically 40 hours per week. However, as a remote position, there may be flexibility in daily schedules, provided work is completed, and collaboration with teams across different time zones (especially North America) is managed effectively. Adherence to core collaboration hours will be expected.

📝 Enhancement Note: Salary estimates are based on publicly available data for UX Researchers in Ireland and the UK with 5-10 years of experience, considering the remote nature of the role. Benefits are standard for full-time positions in these regions, with specific details to be confirmed by One Identity. The role's focus on a complex technical domain and strategic impact may position it towards the higher end of the estimated salary range.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, specifically focusing on Identity and Access Management (IAM) solutions. One Identity provides solutions that help organizations manage and secure digital identities across their enterprise.

Company Size: One Identity is part of Quest, a larger software company. While One Identity itself operates with a degree of autonomy, its parent company, Quest, is a significant enterprise with thousands of employees globally. This implies access to robust corporate resources and infrastructure while maintaining agility within its specialized product lines.

Founded: One Identity was established as a business unit within Dell Software in 2016, and later became part of Quest in 2017. This history suggests a company that has evolved within larger organizational structures, bringing established practices and a mature understanding of enterprise software markets.

Team Structure:

• The UX Research function likely operates as a centralized or federated team within the broader Product and Design organization. As a cross-product role, this researcher will collaborate with multiple Product Management and Design teams simultaneously.

• Reporting structure will likely be to a Lead UX Researcher, Head of UX Research, or a Director of Product Design, with close alignment to Product Management leadership.

Methodology:

• The team likely employs a data-driven approach to product development, leveraging both qualitative and quantitative research to validate hypotheses, understand user needs, and inform design decisions.

• Emphasis is placed on strategic research planning, ensuring that research efforts are aligned with business objectives and product roadmaps, and that findings lead to concrete actions and measurable impact.

• The role supports the operationalization of research, aiming to make user insights more accessible and actionable across the organization, potentially through knowledge management systems and enabling non-researchers.

Company Website: https://www.oneidentity.com/

📝 Enhancement Note: The company's focus on Identity Security and IAM solutions suggests a B2B, enterprise-focused environment. This often means complex user workflows, a need for deep technical understanding, and a focus on security, compliance, and scalability. The researcher will need to navigate these complexities and translate them into user-centric product improvements.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level individual contributor. The responsibilities extend beyond executing research tasks to influencing product strategy, operationalizing research processes, and enabling other teams. This indicates a significant level of autonomy and responsibility, requiring a researcher who can operate strategically and independently.

Reporting Structure: The UX Researcher will likely report into a UX Research leadership role (e.g., Lead UX Researcher, Director of UX Research) and will work closely with Product Management and Design leads across various product lines. This structure allows for both mentorship and broad cross-functional exposure.

Operations Impact: The researcher's impact will be measured by their ability to reduce product development risk, inform strategic product decisions, ensure user needs are met across a complex IAM ecosystem, and contribute to the overall usability and effectiveness of One Identity's product portfolio. Success will be demonstrated through the adoption of research insights into product roadmaps and design iterations, leading to improved customer satisfaction and business outcomes.

Growth Opportunities:

• Specialization: Deepen expertise in the Identity and Access Management (IAM) domain, becoming a go-to expert for user insights in this critical area of cybersecurity.

• Leadership: Transition into a Lead UX Researcher role, managing a team of researchers, or take on more strategic portfolio-level research initiatives.

• Process Improvement: Drive significant advancements in research operations, establishing best practices for participant management, knowledge sharing, and enabling non-researchers, potentially leading to a dedicated Research Operations role.

• Cross-Functional Influence: Expand influence across product strategy and business unit decision-making, becoming a key advisor to senior leadership on user-centricity.

• Skill Development: Enhance quantitative research skills, explore AI-driven product research, or gain deeper expertise in accessibility and inclusive design.

📝 Enhancement Note: The emphasis on cross-product collaboration and influencing portfolio strategy suggests a strong potential for growth into more senior or specialized research leadership roles, as well as opportunities to shape the very practice of UX research within One Identity.

🌐 Work Environment

Office Type: Fully Remote. This means the work environment is primarily home-based, requiring self-discipline, effective time management, and strong remote collaboration skills.

Office Location(s): Remote within Ireland and the United Kingdom. This allows for a broad talent pool and flexibility for the employee, but requires careful management of time zone differences, particularly when collaborating with teams in other regions.

Workspace Context:

• The remote setup necessitates a strong reliance on digital collaboration tools for communication, project management, and research execution. Expect to use platforms like Microsoft Teams, Slack, Zoom, Jira, Confluence, and specialized UX research tools.

• The role is expected to foster a collaborative environment where researchers, designers, and product managers work closely together, sharing insights and feedback in virtual settings.

Work Schedule:

Standard full-time hours (approx. 40 hours/week) are expected. While remote work offers flexibility, the need to collaborate with teams across different time zones (potentially North America, given One Identity's global presence) will require adaptability and potentially adjusting schedules to overlap with core business hours of key collaborators.

📝 Enhancement Note: The fully remote nature of this role is a significant aspect of the work environment. Candidates should be comfortable with asynchronous communication and proactively engaging with colleagues across geographical boundaries.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, likely focusing on your years of experience, direct experience with SaaS/enterprise products, and research operations contributions.

• Hiring Manager/Team Interview: This stage will likely involve a discussion about your background, experience with different research methodologies, how you approach problem-framing, and your understanding of research operations. Expect behavioral questions.

• Portfolio Review & Presentation: You will be asked to present a selection of your work. This is a critical step where you'll showcase 2-3 key projects, detailing the problem, your approach, the insights generated, and the impact on the product or business. Be prepared to discuss your role, the challenges faced, and how you collaborated with stakeholders.

• Skills-Based Challenge/Case Study: You might be given a small research challenge or asked to critique a hypothetical research scenario. This assesses your critical thinking, problem-solving skills, and ability to apply research principles in practice.

• Final Round/Executive Interview: This may involve meeting with senior leadership to discuss strategic alignment, cultural fit, and long-term vision for the role and the UX research practice.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your experience with full-cycle research, influencing product strategy, and your contributions to research operations. Tailor your selection to the requirements of this role.

• Focus on Impact: For each project, clearly articulate the business problem, the user need, your specific research contributions, the key insights, and the resulting impact (e.g., changes in product direction, improved metrics, risk reduction). Quantify impact where possible.

• Showcase Process: Detail your research process, including methodology selection rationale, participant recruitment strategies, synthesis techniques, and how you communicated findings.

• Highlight Collaboration: Emphasize how you partnered with Product Management and Design, and how you enabled non-researchers.

• Be Prepared for Deep Dives: Anticipate questions about your decision-making, challenges encountered, and how you would approach similar situations in the future.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Identity and Access Management (IAM) concepts, common user pain points, and the enterprise software context.

• Practice Problem Framing: Be ready to dissect a given problem, identify key unknowns, and propose a research plan.

• Methodology Agility: Be prepared to justify your choice of research methods based on the problem, timeline, and available resources.

• Insight Generation: Focus on how you would derive actionable insights from data, not just report findings.

• Communication: Practice articulating your thought process clearly and concisely, as if presenting to product leaders.

📝 Enhancement Note: The emphasis on "decision-driven" research and "influencing product direction" suggests that interviewers will be looking for strategic thinkers who can connect research outcomes to business goals and risk mitigation, not just report user feedback. Portfolio presentations should highlight this strategic impact.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Experience with tools like Tetra Insights, UX Tweak, UserTesting.com, Maze, Lookback, or similar platforms for conducting remote usability testing, surveys, and participant management is preferred.

• Collaboration Suites: Proficiency in Microsoft Teams, Slack, Zoom, and similar tools for communication and virtual collaboration.

• Project Management: Familiarity with Jira, Confluence, Asana, or Trello for managing research projects and tracking tasks.

Analytics & Reporting:

• While not explicitly stated as a primary requirement, experience with analytics tools (e.g., Google Analytics, Adobe Analytics) for understanding user behavior on digital platforms can be beneficial.

CRM & Automation:

• Understanding how UX research integrates with CRM data (e.g., Salesforce) and customer feedback platforms (e.g., Qualtrics, SurveyMonkey, Aha!) to enrich insights and inform product strategy.

• Familiarity with knowledge management systems for organizing and sharing research findings across teams.

📝 Enhancement Note: The role explicitly mentions "Tetra Insights, UX Tweak, or similar" as preferred tools, indicating a need for hands-on experience with platforms designed for managing research participants and studies. Familiarity with broader collaboration and project management tools is standard for remote roles.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring their needs and pain points are at the forefront of product development decisions.

• Data-Driven Decision Making: Valuing research and data as essential inputs for strategic planning, risk reduction, and validating product hypotheses.

• Collaboration & Partnership: Fostering strong working relationships with Product Management, Design, Engineering, and other stakeholders to achieve shared goals.

• Impact & Measurability: Focusing research efforts on generating actionable insights that lead to demonstrable improvements in product usability, customer satisfaction, and business outcomes.

• Efficiency & Scalability: Striving to make research processes more efficient, accessible, and scalable across the organization, enabling broader adoption of user-centered practices.

Collaboration Style:

• Proactive & Consultative: Engaging with stakeholders early and often to understand their needs, frame research questions collaboratively, and ensure buy-in.

• Insight-Focused Communication: Prioritizing clear, concise, and actionable communication of research findings, tailored to the audience and focused on driving specific decisions or actions.

• Team Enablement: Willingness to coach and support designers and product managers in conducting lightweight research, fostering a shared responsibility for user understanding.

• Knowledge Sharing: Actively contributing to a culture of learning by sharing research findings, methodologies, and best practices across teams.

📝 Enhancement Note: The company's emphasis on a complex IAM ecosystem and cross-product impact suggests a culture that values strategic thinking, robust analysis, and effective communication to navigate technical intricacies and drive unified product experiences.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of IAM Domain: Navigating the technical intricacies and security-sensitive nature of Identity and Access Management (IAM) products, requiring a steep learning curve and continuous domain expertise development.

• Cross-Product Synthesis: Identifying and communicating systemic user needs and patterns across a diverse portfolio of related products, which requires strategic thinking and strong data synthesis skills.

• Balancing Strategic vs. Tactical Research: Juggling the demands of high-level strategic research with the need to support product teams with more immediate, tactical insights, while also contributing to operational improvements.

• Enabling Non-Researchers: Effectively coaching and scaling research practices to designers and PMs without compromising research rigor or overwhelming them with complex methodologies.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment, especially when working with globally distributed teams.

Learning & Development Opportunities:

• Domain Expertise: Deepen knowledge in cybersecurity, identity management, and enterprise software, becoming a subject matter expert in the IAM user landscape.

• Advanced Methodologies: Explore and implement advanced qualitative and quantitative research techniques, including AI-driven product research, generative AI insights, and complex system usability.

• Research Operations Leadership: Contribute to or lead initiatives that mature the research operations function, developing scalable processes for recruitment, knowledge management, and tooling.

• Strategic Influence: Develop skills in influencing product roadmaps and executive-level decision-making through compelling research narratives and strategic recommendations.

• Cross-Functional Mentorship: Gain experience in mentoring junior researchers or product team members on research best practices.

📝 Enhancement Note: The challenges presented are typical for roles within complex enterprise software domains, particularly those requiring cross-functional influence and process improvement. The growth opportunities align with developing expertise, leadership, and strategic impact within the UX research field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you influenced product strategy with your research. What was the challenge, your approach, and the outcome?" (Focus on strategic impact, trade-offs, and portfolio-level thinking).

• "How do you decide which research method to use for a given problem? Walk us through your decision-making process." (Highlight your systematic approach to method selection based on decision-making needs and risk reduction).

Company & Culture Questions:

• "What interests you about One Identity and the Identity Security domain?" (Showcase your research into the company, its products, and the industry challenges).

• "How would you contribute to building a more robust research operations function here?" (Discuss your experience and ideas for participant management, knowledge sharing, and enabling non-researchers).

Portfolio Presentation Strategy:

• Structure for Impact: For each project, follow a clear narrative: Problem/Opportunity -> Your Role & Research Questions -> Methodology & Process -> Key Findings & Insights -> Recommendations & Impact (quantified if possible).

• Showcase Strategic Thinking: Articulate how your research informed critical decisions, influenced trade-offs, or reduced risk for the product or portfolio.

• Demonstrate Operational Contribution: If applicable, highlight specific contributions to research operations, such as process improvements or enablement initiatives.

• Visual Clarity: Use clear visuals (screenshots, diagrams, anonymized quotes) to support your narrative, but don't let them overshadow your spoken explanation.

• Engage Your Audience: Treat it as a working session. Be prepared for questions and encourage discussion throughout.

📝 Enhancement Note: Expect interviewers to probe deeply into your strategic thinking, your ability to operate autonomously, and your practical experience in operationalizing research. Case studies that demonstrate influencing product strategy and working within a complex technical domain will be key differentiators.

📌 Application Steps

To apply for this UX Researcher position at One Identity:

• Submit your application through the provided link on the One Identity careers portal.

• Tailor Your Resume: Customize your resume to highlight your experience with SaaS/enterprise products, full-cycle qualitative research, and any contributions to research operations. Use keywords from the job description, such as "product strategy," "risk reduction," "cross-product," and "participant management."

• Curate Your Portfolio: Select 2-3 impactful projects that best showcase your ability to influence product strategy, your research process, and your collaboration skills. Ensure each case study clearly articulates the problem, your approach, the insights, and the resulting impact.

• Prepare Your Presentation: Practice presenting your portfolio projects, focusing on clear storytelling and demonstrating the strategic value of your research. Be ready to discuss your role, challenges, and how you collaborated with stakeholders.

• Research One Identity: Familiarize yourself with One Identity's products, especially their IAM solutions, and understand the general landscape of cybersecurity and identity management. This will help you speak intelligently about the domain during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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