UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Portugal - Remote

Job Type: Full-Time

Category: UX Research / Product Research

Date Posted: April 20, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX research initiatives, from hypothesis generation to actionable insights and product impact.

• Bridge the gap between user needs and business objectives by collaborating with Sales, Customer Success, Support, Marketing, and Analytics teams.

• Conduct qualitative and quantitative research across both B2C (donor-facing) and B2B (nonprofit-facing) product contexts.

• Drive product decision-making by translating complex data and user feedback into clear, evidence-based recommendations.

📝 Enhancement Note: Given the emphasis on end-to-end ownership, cross-functional collaboration, and the combination of B2C/B2B contexts, this role is positioned as a mid-level UX Researcher with significant autonomy. The requirement to use AI tools for operational efficiency suggests a modern, forward-thinking operations approach within the product team.

📈 Primary Responsibilities

• Own the full research lifecycle: intake briefs, define methodology, conduct research (interviews, usability tests, surveys, etc.), analyze findings, synthesize insights, and present recommendations to product stakeholders.

• Proactively identify research opportunities by gathering hypotheses and context from cross-functional teams (Sales, Customer Success, Support, Marketing, Analytics) and translating them into testable research questions.

• Monitor product analytics dashboards (e.g., PostHog, Tableau) to identify user behavior anomalies, drop-offs, and areas for further investigation through qualitative research.

• Develop and maintain a "research radar" to synthesize existing internal learnings, market trends, competitor activities, and high-signal UX/product sources to inform future research.

• Ensure user needs and constraints are consistently represented in product development decisions, moving beyond anecdotal feedback to data-driven insights.

• Prepare and deliver clear, concise, and actionable research outputs, including key findings, identified trade-offs, risks, and concrete recommendations supported by evidence (quotes, clips, metrics).

• Manage research logistics independently, including participant recruitment, scheduling, consent, tool setup, and documentation.

• Utilize AI tools to streamline operational tasks such as note-taking, theme tagging, survey drafting, and summary generation, while maintaining human oversight and methodological rigor.

📝 Enhancement Note: The responsibility to "Be the cross-team 'glue'" and "collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics" highlights a crucial GTM operations and product operations function. This researcher will act as a key conduit for market intelligence and customer feedback into the product development process.

🎓 Skills & Qualifications

Education:

Experience:

• 2-5 years of proven experience in conducting UX research end-to-end with a high degree of ownership and autonomy.

Required Skills:

• Methodological Expertise: Strong command of a diverse range of qualitative and quantitative research methodologies (e.g., user interviews, usability testing, concept testing, surveys, contextual inquiry, diary studies) and the ability to select the most appropriate method based on project goals, uncertainty levels, and timelines.

• Analytical & Synthesis Skills: Ability to analyze qualitative and quantitative data, identify patterns, synthesize complex information into clear insights, and formulate actionable recommendations.

• Cross-functional Collaboration: Proven ability to work effectively with Sales, Customer Success, Support, Marketing, and Product Analytics teams to gather insights and align research efforts with business objectives.

• Data Literacy: Capacity to read and interpret product analytics dashboards (experience with PostHog/Tableau or similar is a plus), form hypotheses from data, and validate them through research.

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to present research findings and recommendations clearly and persuasively to diverse stakeholders in English.

• Research Operations: Proficiency in managing recruitment platforms, scheduling participants, handling logistics, and setting up research tools independently.

• AI Tool Proficiency: Experience or willingness to leverage AI tools for research operations and synthesis (e.g., note summarization, theme identification, survey drafting) while maintaining critical thinking and methodological integrity.

• User Empathy & Ethics: Exceptional empathy and care for users, with a strong commitment to ethical research practices and sensitivity towards participants.

• Market Awareness: Understanding of core marketing terms and how they influence research and insights.

Preferred Skills:

• Nielsen Norman Group (NN/g) certifications.

• Experience with insights repository tools like Productboard.

• Experience in mentoring or teaching research craft through workshops or onboarding.

• Academic or scientific research background.

📝 Enhancement Note: The emphasis on "high ownership" and "no hand-holding" for logistics suggests the company values proactive, self-sufficient researchers. The specific mention of AI tools in research operations indicates a desire for efficiency and innovation in the research process itself.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 end-to-end research projects demonstrating a clear understanding of the research process from problem definition to impact.

• For each project, clearly articulate the research question, chosen methodology, participant profile, key findings, and actionable recommendations.

• Demonstrate quantifiable impact where possible, detailing how your research influenced product decisions, improved user experience, or contributed to business goals (e.g., increased conversion rates, reduced support tickets).

• Highlight experience working across both B2C and B2B domains, with separate examples if possible, to showcase versatility.

Process Documentation:

• Documentation of your systematic approach to problem definition and hypothesis generation.

• Examples of how you structure research plans, including methodology selection rationale and trade-off considerations.

• Showcase your synthesis process, illustrating how you extract key themes and insights from raw data.

• Evidence of presenting research findings and recommendations in a clear, concise, and actionable manner, suitable for product development teams.

📝 Enhancement Note: For a UX Researcher role, the portfolio is paramount. It's not just about showing what was done, but how it was done, the why behind the choices, and the impact generated. This is akin to a process optimization portfolio in operations roles, focusing on methodology, execution, and measurable outcomes.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: €4,100 - €5,200 gross per month.

• Explanation: This estimate is based on the provided salary highlights (€4,100 - €5,200 gross) and the location (Portugal). For a mid-level UX Researcher with 2-5 years of experience in a remote, European setting, this range aligns with market benchmarks. The gross monthly salary translates to an approximate annual gross salary of €49,200 - €62,400. This estimation considers the cost of living in Portugal for remote workers and the competitive landscape for specialized tech roles.

Benefits:

• Financial: Stock options, monthly allowance (€50) for internet and mobile expenses, home office setup assistance (furniture and equipment).

• Health & Wellness: Private medical insurance for the employee and their family, gym or swimming pool access.

• Work-Life Balance: 22 paid vacation days, up to 14 paid public holidays, 5 company-paid sick leave days.

• Professional Development: English learning courses, relevant professional education/training reimbursement.

• Flexibility: Fully remote working, co-working space access.

Working Hours:

• Standard 40 hours per week, with flexibility inherent in a remote, distributed team environment. Specific working hours may need to align with core team collaboration times, likely within European business hours.

📝 Enhancement Note: The salary range is explicitly stated. The benefits package is comprehensive and caters well to remote employees, emphasizing professional development, health, and work-life balance, which are key considerations for attracting and retaining talent in the tech industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on Fundraising Software for Nonprofits. This places Fundraise Up in a unique intersection of SaaS and Social Impact, requiring a deep understanding of both enterprise B2B sales cycles and the specific needs of charitable organizations and their donors.

Company Size: 160+ product professionals. This indicates a mid-to-large size organization that is established enough to have structured processes but likely retains agility and a collaborative spirit.

Founded: Founded date is not specified, but the company operates in the "enterprise segment" and serves "many of the world’s leading nonprofits," suggesting a mature and successful business model.

Team Structure:

• The Product Research Team is part of a larger Product organization of 160+ professionals, distributed across various European countries.

• The UX Researcher will likely report into a Head of Product Research or a Product Lead, with direct collaboration across Product Managers, Designers, Engineers, and GTM functions (Sales, CS, Marketing).

Methodology:

• Data-Driven Decision Making: A strong emphasis on using data, both product analytics and user research, to inform product strategy and development.

• User-Centricity: A core principle is to "be the user best friend" and ensure user needs are central to product decisions.

• Agile & Iterative: The nature of product development in a SaaS environment implies iterative cycles of design, research, development, and deployment.

• Cross-functional Synergy: The role requires proactive engagement with Sales, CS, Support, and Marketing to gather hypotheses and validate findings, indicating a highly integrated GTM and Product Ops approach.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: The company's mission to empower nonprofits through technology is a significant cultural driver. This implies that employees are passionate about making an impact, and research findings will be framed within the context of furthering that mission. The distributed nature of the team necessitates strong asynchronous communication skills and a proactive approach to collaboration.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level UX Researcher role, typically requiring 2-5 years of dedicated experience. It focuses on independent execution of research projects and contributing to product strategy through user insights. It sits within the broader Product organization, not strictly a "Revenue Operations" or "Sales Operations" role, but shares many operational principles in terms of process execution, data utilization, and cross-functional alignment.

Reporting Structure: The UX Researcher will likely report to a senior member of the Product team, such as a Head of Product Research, Director of Product, or a Lead Product Manager. They will work closely with Product Managers, UX Designers, and Engineering teams, as well as engage frequently with Go-To-Market (GTM) functions like Sales, Customer Success, and Marketing.

Operations Impact: The primary impact of this role is on product development and strategy. By providing deep user understanding, the UX Researcher directly influences:

• Product-Market Fit: Ensuring the product effectively addresses the needs of nonprofits and donors.

• User Experience (UX): Optimizing donor checkout flows and nonprofit admin tools for usability, efficiency, and satisfaction.

• Conversion Rates: Identifying friction points in donation processes that hinder conversion.

• Customer Retention: Understanding user pain points and needs to improve product value and reduce churn.

• New Market/Feature Development: Validating hypotheses for new product opportunities and market segments.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or product areas (e.g., B2B enterprise research, donor behavior analysis).

• Leadership: Progress to a Senior UX Researcher role, mentoring junior researchers, and leading larger, more complex research initiatives.

• Product Strategy: Transition into Product Management or Product Strategy roles by leveraging a deep understanding of user needs and market dynamics.

• Cross-functional Mobility: Develop skills transferable to Product Operations, Customer Insights, or GTM Strategy roles.

• Mentorship: Opportunities to mentor new team members or conduct internal workshops on research best practices.

📝 Enhancement Note: While not a traditional ops role, the UX Researcher acts as a critical "operations" function for the product team by ensuring the smooth flow of user insights into development. The growth path emphasizes deepening research expertise or moving into broader product strategy and leadership.

🌐 Work Environment

Office Type: Fully Remote. This means the primary workspace will be a home office or a co-working space.

Office Location(s): While the role is remote, it is specified for Portugal. This implies that candidates must be legally based in Portugal and able to work within its legal and tax framework. The company also offers co-working support.

Workspace Context:

• Flexibility: The remote setup offers significant flexibility in managing one's workday, ideal for deep focus work required in research analysis.

• Collaboration Tools: Expect extensive use of digital collaboration tools (e.g., Slack, Zoom, Miro, Figma, project management software) to connect with a distributed team.

• Home Office Support: The company provides assistance for setting up a productive home workspace, including furniture and equipment, recognizing the importance of a dedicated and ergonomic environment.

• Community Engagement: Opportunities to connect with colleagues through virtual team events, co-working days, and potentially in-person meetups organized by the company.

Work Schedule:

• The standard working hours are 40 hours per week.

• As a remote role within a European context, adherence to core working hours for seamless collaboration with colleagues across different time zones (primarily within Europe) will be expected. Flexibility outside of core hours is a likely benefit.

📝 Enhancement Note: The "Portugal - Remote" designation means candidates must reside and have the right to work in Portugal. The company's support for home office setup and co-working indicates a commitment to enabling productive remote work environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, motivation, and cultural fit.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager (likely a Head of Product Research or Product Lead) focusing on your experience, research philosophy, and approach to problem-solving.

• Portfolio Presentation & Technical Interview: A session where you present selected case studies from your portfolio, demonstrating your research process, analytical skills, and ability to derive actionable insights. This may include technical questions related to methodologies, tools, and data analysis. Expect to discuss how you handle B2B vs. B2C research.

• Cross-functional Interview: An interview with peers or stakeholders from other departments (e.g., Product Management, Sales, Customer Success) to assess collaboration skills, communication clarity, and ability to translate research into business value.

• Final Interview/Offer: A concluding discussion, potentially with senior leadership, to finalize the decision and discuss the offer.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best showcase end-to-end ownership, methodological rigor, and clear impact. Ensure these projects highlight experience with both B2C and B2B contexts.

• Tell a Story: Structure your presentation around a narrative for each project: the problem/opportunity, your research approach, key findings, the decisions made based on your insights, and the measurable outcomes.

• Quantify Impact: Wherever possible, use metrics to demonstrate the value of your research. Highlight how your work led to improvements in conversion rates, user satisfaction, efficiency, or other key business objectives.

• Showcase Methodology: Clearly explain why you chose a particular research method and how it addressed the specific research questions and business goals. Discuss any trade-offs you had to make.

• Demonstrate Collaboration: Explain how you partnered with Product Managers, Designers, Engineers, Sales, or Customer Success throughout the research process.

• Prepare for Questions: Anticipate questions about your process, your biggest challenges, how you handle ambiguity, and how you ensure your research is actionable.

Challenge Preparation:

• Be prepared for a practical exercise or a deep dive into a case study during the interview. This might involve analyzing a dataset, critiquing a research plan, or outlining how you would approach a hypothetical research problem for Fundraise Up's product.

• Practice articulating complex research concepts and findings in a clear, concise, and business-oriented manner.

📝 Enhancement Note: The emphasis on "end-to-end research," "actionable recommendations," and "cross-functional collaboration" means candidates should prepare to demonstrate not just research skills, but also strategic thinking and GTM alignment. The portfolio should serve as tangible proof of process execution and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for conducting interviews, usability tests, and surveys (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey, Typeform).

• Collaboration Suites: Slack for communication, Google Workspace (Docs, Sheets, Slides) for documentation and presentations.

• Whiteboarding/Diagramming: Miro or similar tools for ideation, synthesis, and workshop facilitation.

• AI Tools: Various AI-powered tools for research operations (e.g., note summarization, transcription, theme identification), as mentioned in requirements.

Analytics & Reporting:

• Product Analytics: PostHog (explicitly mentioned as a plus), Tableau (explicitly mentioned as a plus), or similar platforms for monitoring user behavior, identifying trends, and forming hypotheses.

• Data Visualization: Tools to present data insights clearly to stakeholders.

CRM & Automation:

• Insights Repository: Productboard (explicitly mentioned as a plus) or similar tools for managing research findings and user feedback.

• CRM Data (Indirect): While not directly using a CRM for research, understanding how data from CRMs (Salesforce, HubSpot) can inform research questions is beneficial.

📝 Enhancement Note: Proficiency with product analytics tools like PostHog or Tableau is a significant advantage. The mention of AI tools for research operations indicates a modern approach to efficiency within the research function, akin to how ops teams leverage automation.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep-seated commitment to understanding and advocating for user needs in all product decisions.

• Data-Driven: Reliance on both quantitative analytics and qualitative research to validate hypotheses and guide strategy.

• Collaboration: Proactive and transparent teamwork across product, engineering, and GTM functions.

• Ownership & Accountability: Taking responsibility for research initiatives from start to finish and driving actions based on findings.

• Impact-Oriented: Focusing efforts on research that delivers tangible value and contributes to the company's mission of empowering nonprofits.

• Continuous Learning: An openness to new methodologies, tools (including AI), and a commitment to staying current with industry trends.

Collaboration Style:

• Cross-functional Integration: Actively seeking input from and sharing insights with Sales, Customer Success, Marketing, and Analytics teams to ensure a holistic understanding of the user and market.

• Transparent Communication: Utilizing asynchronous communication tools effectively while also engaging in synchronous meetings for deeper discussions and alignment.

• Feedback Culture: An environment where constructive feedback is welcomed and used for continuous improvement of both products and processes.

• Knowledge Sharing: A willingness to share research craft, learnings, and best practices within the team and across the organization.

📝 Enhancement Note: The company emphasizes a "flat structure," "thoughtful collaboration," and a "product mindset." This suggests a culture where individual contributions are valued, and teams work together effectively to achieve common goals, mirroring strong GTM operations principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2C and B2B Research: Effectively navigating the distinct needs, contexts, and user behaviors of both donor-facing (B2C) and nonprofit-facing (B2B) products.

• Prioritization: Managing multiple research requests and competing priorities from various stakeholders while maintaining focus on strategic initiatives.

• Driving Action: Ensuring research insights translate into concrete product changes and demonstrate measurable impact, overcoming potential inertia or conflicting priorities.

• Remote Collaboration: Maintaining strong connections and effective communication within a distributed team, ensuring no one feels isolated or out of the loop.

• Rapidly Evolving Landscape: Keeping pace with technological advancements (e.g., AI in research) and the dynamic needs of the nonprofit sector.

Learning & Development Opportunities:

• Methodological Expansion: Opportunity to deepen expertise in specific research techniques or explore new emerging methods.

• Domain Expertise: Gaining in-depth knowledge of the nonprofit fundraising sector, its challenges, and its users.

• Product Strategy Contribution: Playing a key role in shaping product roadmaps and strategic decisions through user insights.

• Mentorship & Leadership: Potential to mentor junior researchers or lead research initiatives as the team grows.

• Professional Education: Access to relevant professional development, including courses and certifications (e.g., NN/g).

📝 Enhancement Note: The challenges highlight the need for strong organizational skills, strategic thinking, and excellent communication. The growth opportunities are well-defined, offering paths for specialization, leadership, and strategic impact within the product organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to choose between different research methodologies for a project. What factors influenced your decision, and what were the trade-offs?" (Assesses methodological judgment and strategic thinking).

• "How do you ensure your research findings are actionable and lead to concrete product changes, especially when dealing with multiple stakeholders with differing opinions?" (Tests influence, communication, and impact orientation).

• "Walk us through a complex research project you led end-to-end. What was the problem, your approach, the key insights, and the eventual outcome?" (Evaluates end-to-end ownership and storytelling).

Company & Culture Questions:

• "What interests you about Fundraise Up's mission and our product?" (Assesses motivation and cultural alignment).

• "How do you stay updated on UX research best practices and emerging trends, including AI tools?" (Tests commitment to continuous learning).

Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the business problem, the user problem, your research process, the key insights, the recommended actions, and – crucially – the measured impact of those actions.

• Show, Don't Just Tell: Use visuals (screenshots, anonymized quotes, charts) to illustrate your findings and process. Be prepared to discuss specific artifacts you created (e.g., journey maps, personas, reports).

• Highlight Ownership: Emphasize your role and contributions, especially if you worked on a team. Clearly articulate what was your initiative and responsibility.

• Be Data-Informed: If you used analytics data to inform your research, explain how. Show an understanding of how qualitative and quantitative data complement each other.

• Prepare for Q&A: Anticipate detailed questions about your methodology, your decision-making process, and the challenges you encountered.

📝 Enhancement Note: The interview preparation focuses on demonstrating a blend of deep research expertise, strategic thinking, GTM collaboration skills, and the ability to drive measurable impact, all crucial for a UX Researcher in a product-driven SaaS company.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided application link on the Fundraise Up careers page.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate end-to-end research ownership, B2C/B2B experience, and measurable impact. Select 2-3 strong examples that best align with the job description's requirements.

• Resume Optimization: Ensure your resume clearly articulates your experience with UX research methodologies, cross-functional collaboration, and data analysis. Use keywords from the job description such as "UX Research," "Product Discovery," "B2C," "B2B," "Usability Testing," "Synthesis," and "Stakeholder Management."

• Interview Preparation: Practice articulating your research process and presenting your portfolio case studies. Be ready to discuss how you would approach research challenges specific to fundraising platforms and how you leverage both qualitative and quantitative data.

• Company Research: Familiarize yourself with Fundraise Up's mission, product, target audience (nonprofits and donors), and company culture. Understand their position in the market and their commitment to innovation and social impact.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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