UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Fundraise Up

Location: Poland - Remote

Job Type: Full-time

Category: UX Research / Product Research

Date Posted: 2026-04-20

Experience Level: Mid-Level (2-5 years implied)

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX research initiatives, from initial brief intake to final actionable recommendations, ensuring high-quality insights drive product decisions.

• Conduct a variety of research methodologies including interviews, usability tests, concept tests, surveys, and competitive scans to address product strategy and discovery needs.

• Collaborate proactively with cross-functional teams (Sales, Customer Success, Support, Marketing, Analytics) to gather hypotheses and translate them into testable research questions.

• Monitor and analyze product analytics (e.g., PostHog, Tableau) to identify user drop-offs, form hypotheses, and prioritize validation through research.

• Act as the primary advocate for user needs and constraints, ensuring they are integrated into product development and decision-making processes.

📝 Enhancement Note: The role emphasizes ownership and autonomy, requiring a candidate who can independently manage research projects from inception to completion with minimal supervision. The "no hand-holding" statement suggests a need for proactive problem-solving and self-sufficiency.

📈 Primary Responsibilities

• Own and execute research initiatives from the quarterly plan, including defining research questions, selecting appropriate methodologies, and managing participant recruitment and logistics.

• Synthesize complex research findings into clear, concise, and actionable outputs, including key findings, decisions, trade-offs, risks, and evidence-based recommendations.

• Proactively engage with Sales, Customer Success, Support, Marketing, and Analytics teams to gather qualitative and quantitative insights, identify knowledge gaps, and inform research priorities.

• Analyze product analytics dashboards and reports, collaborating with data analysts to spot trends, anomalies, and user behavior patterns that warrant further investigation.

• Maintain a comprehensive understanding of existing research, competitive landscape, and market trends by regularly reviewing internal data and external sources to inform new research directions and avoid redundant efforts.

• Champion user needs and ensure they are represented accurately and effectively in product strategy and development discussions, moving beyond anecdotal feedback to data-driven insights.

• Utilize AI tools to enhance research operations, synthesis, and reporting efficiency, while maintaining methodological rigor and human judgment.

• Contribute to building a "research radar" by tracking internal learnings, market shifts, and high-signal UX/product trends, sharing regular updates with the product team to foster collective knowledge.

📝 Enhancement Note: The responsibility of "Be the cross-team 'glue'" and "Stay close to product analytics" indicates a highly integrated role that bridges research with business intelligence and product management functions, requiring strong communication and analytical skills beyond traditional UX research.

🎓 Skills & Qualifications

Education: A postgraduate degree (Master's or PhD) in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related discipline is strongly preferred, indicating a need for a deep theoretical and empirical understanding of research principles.

Experience: Proven experience (implied 2-5 years) in conducting UX research end-to-end with a high degree of ownership and autonomy.

Required Skills:

• Demonstrated experience running research initiatives from intake to actionable insights, with a strong sense of ownership.

• Robust understanding of various research methodologies (interviews, usability tests, concept tests, surveys, desk research, competitive scans) and the ability to select the most appropriate method based on context (uncertainty, business goals, timeline).

• Experience conducting research for both Business-to-Consumer (B2C) and Business-to-Business (B2B) products and user segments.

• Fluent English proficiency for moderating sessions, presenting findings, and collaborating with a global team.

• Ability to work with product analytics tools (e.g., read dashboards, identify anomalies, form hypotheses) and integrate these insights into research plans.

• Skill in proactively gathering input from Sales, Customer Success, Support, Marketing, and Analytics teams to define research questions.

• Commitment to high research quality, including structured methodology and ethical practices.

• Proficiency in independently managing research logistics, including participant recruiting, scheduling, confirmations, and tool setup.

• Experience leveraging AI tools to accelerate research operations and synthesis while maintaining critical human judgment.

• Understanding of core marketing terms and their impact on research and insights.

Preferred Skills:

• NN/g certifications.

• Academic/scientific research background (graduate/PhD track).

• Experience with analytics tools such as PostHog or Tableau.

• Familiarity with insights repository tools like Productboard.

• Experience in mentoring or teaching UX research craft (e.g., workshops, onboarding).

📝 Enhancement Note: The requirement for strong methodological judgment and the ability to explain trade-offs clearly suggests that candidates will be evaluated not just on their ability to execute research but also on their strategic thinking and communication of research decisions. The emphasis on AI tool usage points to a forward-thinking research team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end research projects demonstrating ownership, from defining the problem to presenting actionable recommendations.

• Highlight diverse research methodologies employed and the rationale behind method selection for specific business goals and uncertainty levels.

• Include examples of B2C and B2B research projects to demonstrate versatility across different audiences and product contexts.

• Present clear evidence of how research insights influenced product decisions, led to tangible improvements, or mitigated risks.

Process Documentation:

• Evidence of structured research planning, including brief intake, methodology design, and logistics management.

• Examples of how research questions were derived from cross-functional input and product analytics.

• Documentation of your approach to synthesizing qualitative and quantitative data, potentially including tagging strategies or theme identification.

• Demonstrations of how recommendations were formulated and presented to drive action and impact.

📝 Enhancement Note: Given the role's emphasis on end-to-end ownership and operational efficiency, portfolios should ideally showcase not just the research outcomes but also the candidate's ability to manage the research process independently and effectively, including utilizing tools and collaborating across teams.

💵 Compensation & Benefits

Salary Range: €3,500 - €4,400 gross per month. This range is based on the provided information for Poland.

• Methodology: The provided salary range is directly from the job description. For context, the gross monthly salary translates to approximately €42,000 - €52,800 annually. This range is competitive for mid-level UX Researchers in Poland, particularly for remote positions with international companies, taking into account the cost of living and the demand for specialized tech talent.

Benefits:

• Stock options: Opportunity to own a stake in the company's growth and success.

• 31 days off: Generous paid time off allowance provides ample opportunity for rest and rejuvenation.

• 100% paid telemedicine plan: Access to remote medical consultations and support.

• Home Office Setup Assistance: Financial support for purchasing essential home office equipment (chair, desk, monitor) to ensure a productive and comfortable remote work environment.

• English learning courses: Opportunity to enhance language proficiency, crucial for a global team.

• Relevant professional education: Support for continuous learning and professional development in UX research and related fields.

• Gym or swimming pool: Contribution towards or access to fitness facilities to promote well-being.

• Co-working: Potential access or stipend for co-working spaces, offering an alternative to home office or a collaborative environment.

• Remote working: Fully remote position, offering flexibility and work-life balance.

Working Hours: Approximately 40 hours per week, aligning with standard full-time employment expectations. The remote nature offers flexibility in daily scheduling, though core collaboration hours likely exist.

📝 Enhancement Note: The salary range is explicit. The benefits package is comprehensive, emphasizing work-life balance, professional development, and employee well-being, which are attractive for remote tech professionals. The inclusion of home office setup assistance and co-working options caters specifically to the needs of remote employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on the Fintech and Non-profit sectors, providing a global fundraising platform. This niche involves understanding the unique needs of both donors (B2C) and non-profit organizations (B2B).

Company Size: 160+ product professionals, indicating a mid-sized, growing organization with established processes but still retaining a focused, agile team dynamic.

Founded: Fundraise Up operates as a modern tech company with a global reach, suggesting a culture of innovation, speed, and data-driven decision-making. The company's focus on enterprise clients (North America, UK, Australia, Europe) implies a professional, results-oriented environment.

Team Structure:

• The Product Research Team is part of a larger Product team of over 160 professionals, distributed across various countries (Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, Cyprus).

• The role implies close collaboration with Product Managers, Designers, Engineers, Data Analysts, Sales, Customer Success, Support, and Marketing teams.

Methodology:

• Data-driven Decision-Making: Emphasis on using product analytics and user research to inform product development.

• Agile & Iterative: Implied by the "end-to-end research initiative" process and the need to address "uncertainty level, business goals, and timeline."

• User-Centricity: Strong focus on representing user needs and constraints in product decisions, ensuring high-trust donation experiences.

• Transparency: Open sharing of company growth, revenue, and future plans.

Company Website: https://fundraiseup.com/

📝 Enhancement Note: The company's mission to empower non-profits through technology, combined with its global reach and focus on innovation, suggests a mission-driven culture. The distributed team structure indicates a need for strong remote collaboration skills and asynchronous communication practices.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level UX Researcher role, implying a significant degree of autonomy and responsibility for managing research projects independently. It is not an entry-level position, as it requires proven end-to-end research experience. The scope includes both product discovery and tactical research, covering both donor-facing (B2C) and organization-facing (B2B) experiences.

Reporting Structure: While not explicitly stated, the role is part of the "Product Research Team" and works closely with Product Managers and other product professionals. It's likely the researcher reports to a Head of Product Research, Lead UX Researcher, or a senior Product Manager. The emphasis on a "flat structure" suggests direct access to stakeholders and decision-makers.

Operations Impact: The UX Researcher directly impacts the company's success by ensuring that product development is aligned with user needs and market opportunities. This leads to higher conversion rates, improved user satisfaction, increased donation volumes for non-profits, and ultimately, stronger revenue growth for Fundraise Up. By providing data-driven insights, the role minimizes the risk of building features that don't resonate with users or solve real problems.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies, B2B or B2C research, or product discovery.

• Leadership: Potential to mentor junior researchers, lead larger research initiatives, or contribute to shaping the research practice within the company.

• Skill Expansion: Gain experience with advanced analytics tools, AI in research, and cross-functional product strategy.

• Cross-functional Movement: Develop a strong understanding of product management, analytics, or customer success functions, potentially opening doors to related roles.

• Professional Development: Access to relevant professional education, NN/g certifications, and potentially academic research opportunities.

📝 Enhancement Note: The "research radar" responsibility suggests a growth path towards becoming a thought leader or strategic advisor within the product organization, influencing the broader research agenda and knowledge base.

🌐 Work Environment

Office Type: Fully Remote. This means there is no central office requirement. The company supports remote work by providing home office setup assistance and access to co-working spaces.

Office Location(s): While the role is remote within Poland, Fundraise Up operates globally and has a distributed team across several European countries. The company's primary focus is on enterprise clients in North America, the UK, Australia, and Europe.

Workspace Context:

• Flexibility: The remote setup offers significant flexibility in managing one's workday, ideal for individuals who thrive with autonomy.

• Collaboration Tools: Expect extensive use of digital collaboration tools (e.g., Slack, Zoom, project management software) to connect with a distributed team.

• Home Office: The company provides assistance for setting up a dedicated, ergonomic home workspace, emphasizing the importance of a productive remote environment.

• Co-working Option: The availability of co-working benefits suggests an option for those who prefer a shared workspace environment or need a change of scenery.

Work Schedule: Standard full-time working hours (approx. 40 hours/week) are expected, but the remote nature likely allows for some flexibility in structuring the workday. Adherence to core collaboration hours with the distributed team will be necessary.

📝 Enhancement Note: The emphasis on remote work and the support provided for home office setup highlight the company's commitment to enabling productive and comfortable remote working conditions. The option for co-working also indicates a recognition of diverse working preferences.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and portfolio, followed by a brief call with HR or a recruiter to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A more in-depth discussion with the Hiring Manager (likely Head of Product Research or Senior PM) focusing on your experience, methodology, and approach to end-to-end research.

• Practical Assessment/Case Study: Candidates may be asked to present a research case study from their portfolio or work through a hypothetical research problem. This will assess your ability to select methods, synthesize data, and provide actionable recommendations.

• Cross-functional Interviews: Interviews with peers or stakeholders from other departments (e.g., Product, Engineering, Sales, CS) to evaluate collaboration skills, communication style, and ability to translate research into business impact.

• Final Interview: Potentially with a senior leader to discuss strategic alignment, career aspirations, and final decision-making.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest end-to-end research projects that best showcase your skills and fit the role requirements.

• Structure Your Case Studies: For each project, clearly articulate:

  • The Problem/Business Context: What was the initial uncertainty or business goal?
  • Your Role & Ownership: What specific responsibilities did you take on?
  • Methodology: Why did you choose these methods? What were the trade-offs?
  • Process: How did you conduct the research, recruit participants, and manage logistics?
  • Insights & Findings: What did you learn? Support with evidence (quotes, clips).
  • Recommendations & Impact: What actions were taken? What was the outcome or potential impact?

• Highlight B2C/B2B Experience: Ensure at least one case study demonstrates experience with both B2C and B2B audiences if possible, or clearly articulate your understanding of the differences.

• Showcase Analytics Integration: If applicable, explain how you incorporated product analytics into your research process or validated hypotheses using data.

• Emphasize AI Tool Usage: Briefly mention if and how you used AI tools to enhance your research process.

• Be Prepared to Discuss: Be ready to answer detailed questions about your decision-making process, challenges encountered, and how you handled them.

Challenge Preparation:

• Methodology Justification: Prepare to defend your choice of research methods for various hypothetical scenarios, considering business goals, timelines, and uncertainty.

• Synthesizing Ambiguity: Practice synthesizing fragmented information from various sources (e.g., hypothetical analytics data, stakeholder input) into coherent research questions and potential findings.

• Communicating Trade-offs: Be ready to articulate the pros and cons of different research approaches and how you would prioritize research efforts.

• User Empathy: Demonstrate your understanding of user empathy and ethical research practices, especially in sensitive contexts.

📝 Enhancement Note: The emphasis on "no hand-holding" and independent execution means your portfolio presentation should strongly highlight your self-sufficiency, proactive problem-solving, and ability to manage complex projects with minimal guidance.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for conducting interviews, usability testing, surveys (e.g., UserTesting, Maze, SurveyMonkey, Typeform).

• AI Tools: Explicitly mentioned as being used to "speed up ops and synthesis" (guides, notes, tagging/themes, survey drafts, summaries). Candidates should be comfortable exploring and using AI-powered research assistants.

• Collaboration Tools: Slack, Zoom, Google Workspace (or similar) for communication and documentation.

• Project Management Tools: Likely tools like Jira, Asana, or Trello for managing research initiatives.

Analytics & Reporting:

• Product Analytics: PostHog and Tableau are listed as strong pluses. Proficiency in reading dashboards, spotting anomalies, forming hypotheses, and integrating with research is essential.

• Data Visualization: Tools for presenting data effectively.

CRM & Automation:

• Insights Repository: Productboard or similar tools are a strong plus for managing research findings and connecting them to product roadmaps.

• CRM: While not directly listed for UX Research, understanding how user feedback and research insights feed into CRM systems (e.g., Salesforce) might be beneficial for understanding the B2B context.

📝 Enhancement Note: The explicit mention of AI tools and the preference for PostHog/Tableau indicates a modern, data-centric research environment. Candidates should be prepared to discuss their experience with these tools or their ability to learn them quickly.

👥 Team Culture & Values

Operations Values:

• User-Centricity & Empathy: A core value, reflected in the mission to serve donors and non-profits with "high-trust" experiences and approaching participants with respect and sensitivity.

• Ownership & Autonomy: Candidates are expected to "run it end-to-end" and manage logistics "yourself—no hand-holding," emphasizing a culture of personal accountability.

• Collaboration & Transparency: Operating as a "focused team" with a "flat structure" where "every voice is heard," and sharing company performance openly.

• Data-Driven Decision-Making: Relying on research and analytics to guide product development and minimize subjective opinions.

• Innovation & Efficiency: Utilizing modern tools (like AI) to improve processes and deliver impactful research quickly.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with Sales, CS, Support, Marketing, and Analytics to gather hypotheses and ensure research is aligned with business needs.

• Knowledge Sharing: Encouraging a culture of continuous learning through practices like a "research radar" and sharing internal learnings.

• Direct Communication: A "flat structure" suggests open and direct communication channels, fostering a collaborative rather than hierarchical environment.

• Action-Oriented: Focus on producing "outputs people can use immediately" and pushing for "actions" based on research.

📝 Enhancement Note: The emphasis on empathy for users, particularly in the context of non-profits and donors, suggests a team that is mission-driven and values making a positive social impact through their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing B2C and B2B Research: Effectively switching between donor-facing (B2C) and non-profit/organization-facing (B2B) contexts, each with distinct user needs, motivations, and technical proficiencies.

• Proactive Hypothesis Generation: Consistently identifying and translating ambiguous business questions and data anomalies into testable research hypotheses across various departments.

• Independent Project Management: Managing all aspects of research initiatives autonomously, from planning and recruitment to analysis and reporting, without constant oversight.

• Integrating AI Tools Responsibly: Effectively leveraging AI for efficiency while maintaining methodological rigor, ethical standards, and critical human judgment.

• Keeping Pace with Global Markets: Understanding and researching the needs of users across diverse global markets (North America, UK, Australia, Europe) for a complex product ecosystem.

Learning & Development Opportunities:

• Advanced Methodologies: Deepen expertise in qualitative and quantitative research techniques, potentially through NN/g certifications or specialized training.

• Product Strategy Involvement: Gain exposure to strategic product planning and discovery, influencing the product roadmap through impactful research.

• Analytics Tool Proficiency: Develop advanced skills in tools like PostHog and Tableau, becoming a go-to resource for data-informed research.

• Mentorship: Opportunity to mentor junior team members or contribute to onboarding new researchers, developing leadership skills.

• Industry Insights: Continuously learn about the rapidly evolving UX research field, AI applications in research, and the non-profit tech landscape.

📝 Enhancement Note: The challenge of integrating AI tools responsibly highlights a forward-thinking approach, where the team is actively exploring new technologies while prioritizing ethical considerations and research integrity.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you took a research initiative from quarterly plan intake to actionable recommendations. What was your process, and what was the outcome?" (Focus on end-to-end execution, ownership, and impact.)

• "How do you decide which research method to use when faced with business goals, tight timelines, and varying levels of uncertainty? Provide an example." (Assess methodological judgment and trade-off articulation.)

• "Imagine you see a significant drop-off in user engagement on a key feature in PostHog. How would you approach investigating this, and what research methods would you consider?" (Tests ability to connect analytics to research and problem-solve.)

• "How do you ensure user needs are represented in product decisions, especially when they conflict with stakeholder opinions or business pressures?" (Evaluates user advocacy and persuasive communication.)

Company & Culture Questions:

• "What interests you about Fundraise Up's mission and our work in the non-profit tech space?" (Demonstrate research into the company and alignment with its mission.)

• "How do you approach collaboration with cross-functional teams like Sales, Marketing, and Engineering?" (Highlight proactive communication and partnership skills.)

• "Given our flat structure, how do you ensure your voice is heard and your insights are acted upon?" (Address proactivity, confidence, and stakeholder management.)

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the challenge, your journey, the discovery, and the resolution.

• Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your research (e.g., "improved conversion by X%", "reduced task completion time by Y seconds," "identified Z critical usability issues").

• Showcase Methodology: Clearly explain why you chose specific methods and how they were best suited to answer the research questions, considering constraints.

• Emphasize Ownership: Highlight your direct contributions and decision-making throughout each project.

• Be Prepared for Q&A: Anticipate questions about your process, challenges, and how you'd handle hypothetical situations relevant to the role.

📝 Enhancement Note: The interview process is likely to be rigorous, focusing heavily on practical application of research skills, independent problem-solving, and the ability to translate insights into tangible business value. Your portfolio and interview answers should consistently highlight your proactive, self-sufficient, and data-informed approach.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Fundraise Up careers page, ensuring all required fields are completed accurately.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 end-to-end research projects that best demonstrate your experience with B2C/B2B products, methodological versatility, and quantifiable impact. Ensure it showcases your ability to manage research autonomously.

• Resume Optimization: Update your resume to emphasize keywords from the job description, such as "UX research," "product discovery," "end-to-end research," "B2C/B2B," "methodology," "data analysis," and specific tools like "PostHog" or "Tableau" if applicable. Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your research process, decision-making rationale, and the impact of your work. Prepare specific examples for common UX research interview questions and be ready to discuss how you would approach the challenges outlined in the job description.

• Company Research: Familiarize yourself with Fundraise Up's mission, product, target audience (non-profits and donors), and company culture. Understand their position in the market and their commitment to innovation and user experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.