UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Brigit

Location: New York City, New York, USA

Job Type: Full-Time

Category: User Experience / Product Research

Date Posted: May 20, 2026

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Hybrid (2-3 days in office per week)

🚀 Role Summary

• Drive user-centered product strategy by conducting in-depth qualitative UX research to understand member financial behaviors and needs.

• Collaborate closely with Product Design, Product Management, Data, and Engineering teams to integrate user insights into the product development lifecycle.

• Translate complex research findings into clear, actionable insights and compelling narratives that inform critical product decisions.

• Champion a user-centric approach across the organization, ensuring empathy and evidence guide the creation of impactful financial tools.

• Develop and maintain research resources, including insight libraries and repositories, to scale learnings and empower cross-functional teams.

📝 Enhancement Note: This role is positioned within a fast-paced fintech company focused on financial health. The UX Researcher will be instrumental in shaping product direction by providing deep user understanding, with a strong emphasis on translating research into tangible product improvements and strategic decision-making. The hybrid work model suggests a need for strong communication and collaboration skills to effectively bridge in-office and remote interactions.

📈 Primary Responsibilities

• Design and execute a range of qualitative research studies, including usability testing, moderated and unmoderated user interviews, and concept testing, to uncover user needs and pain points related to financial management.

• Synthesize research data from various sources to identify key themes, patterns, and actionable insights that directly inform product strategy, design iterations, and feature development.

• Present research findings and recommendations clearly and persuasively to diverse stakeholders, including design, product, marketing, and executive leadership, using storytelling and data visualization techniques.

• Partner with product teams to define research questions, scope projects, and ensure research efforts are aligned with business objectives and product roadmaps.

• Contribute to the development and maintenance of a centralized research repository or insight library, organizing and making past research accessible to relevant teams.

• Proactively identify opportunities to improve and scale research practices, tools, and processes within the organization, fostering a culture of continuous learning and user advocacy.

• Champion the voice of the user throughout the product development process, ensuring that user needs and experiences are central to all decision-making.

📝 Enhancement Note: Responsibilities emphasize a proactive and strategic approach to UX research, extending beyond data collection to include insight synthesis, stakeholder influence, and process improvement. The role requires strong analytical and communication skills, as well as the ability to work effectively within a cross-functional, agile environment.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Proven expertise in designing and executing a variety of qualitative research methodologies, including usability testing (moderated and unmoderated), in-depth interviews, surveys, and contextual inquiries.

• Demonstrated ability to synthesize complex qualitative and quantitative data into clear, concise, and actionable insights that directly influence product strategy and design decisions.

• Strong storytelling and presentation skills, with a proven track record of effectively communicating research findings and recommendations to diverse audiences, including non-researchers.

• Experience collaborating effectively with cross-functional teams, including Product Designers, Product Managers, Engineers, and Marketing professionals, in agile or iterative development cycles.

• Proficiency with common UX research tools and platforms such as UserTesting, Maze, Dovetail, Lookback, or similar for study execution and data synthesis.

Preferred Skills:

• Experience building and managing research repositories, insight libraries, or knowledge management systems to democratize user insights across an organization.

• Familiarity with quantitative research methods and data analysis tools to complement qualitative findings.

• Experience in the fintech or financial services industry, with an understanding of the unique research challenges and opportunities in this domain.

• Experience with remote research best practices and tools for distributed user populations.

📝 Enhancement Note: The requirements highlight a need for a well-rounded researcher with hands-on experience in qualitative methods and a strong ability to translate findings into business impact. Experience with specific research platforms and a background in fintech are considered valuable assets.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 distinct UX research projects that demonstrate a strong understanding of the research process from problem definition to insight delivery.

• For each project, clearly articulate the research objectives, methodologies employed, your specific role and contributions, key findings, and the impact of your research on product decisions and user experience improvements.

• Include examples of how you translated complex research data into actionable recommendations for product, design, or engineering teams.

• Demonstrate your ability to work with various research tools (e.g., UserTesting, Maze, Dovetail) and your understanding of their application in different research scenarios.

Process Documentation:

• Evidence of developing research plans that outline study goals, participant recruitment strategies, methodologies, and timelines, aligned with product development sprints or objectives.

• Examples of how you documented and shared research findings, including readouts, executive summaries, detailed reports, or presentations tailored to different stakeholder groups.

• Documentation of your approach to building and maintaining research resources, such as insight repositories or best practice guides, to foster organizational learning.

• Demonstrations of how you iterated on research processes or methodologies to improve efficiency, data quality, or impact.

📝 Enhancement Note: A strong portfolio is critical for this role. Candidates should prepare to showcase projects that highlight their end-to-end research capabilities, their ability to drive product impact, and their experience in managing research knowledge. The emphasis is on demonstrating practical application and measurable outcomes.

💵 Compensation & Benefits

Salary Range:

• The anticipated annual base salary for this position is $120,000 - $150,000 USD.

• 📝 Enhancement Note: This salary range is based on the provided explicit range in the job description for a UX Researcher with 4+ years of experience in New York City. NYC is a high cost-of-living area, and this range aligns with industry benchmarks for mid-senior UX Research roles in major tech hubs. Factors such as specific experience, skills, and location within the NYC metro area could influence the final offer.

Benefits:

• Comprehensive health, dental, and vision insurance.

• 401(k) plan.

• Generous paid time off (PTO) and holidays.

• Opportunities for professional development and continuous learning.

• Equity/stock options (commonly offered in startups like Brigit).

• Parental leave.

Working Hours:

• Standard full-time workweek, typically 40 hours.

• Hybrid work arrangement requiring 2-3 days per week in the New York City office.

• 📝 Enhancement Note: While a standard workweek is implied, the hybrid model offers some flexibility in terms of work location on designated remote days, which can be beneficial for focused work or managing personal schedules.

🎯 Team & Company Context

🏢 Company Culture

Industry: FinTech / Financial Health

Company Size: Mid-size company (likely between 50-200 employees based on "Best Midsize Companies to Work For" awards).

Founded: Brigit was founded in 2017.

Team Structure:

• The UX Researcher will be part of a Product and Design team, collaborating closely with Product Managers, Product Designers, Data Analysts, and Engineers.

• The specific reporting structure will likely be to a Head of Product, Director of Product Design, or a Lead UX Researcher, depending on team organization.

Methodology:

• Brigit emphasizes a data-driven approach to product development, aiming to build transparent, fair, and simple financial products.

• The company fosters a culture of autonomy, ownership, and innovation, encouraging team members to have meaningful input.

• User feedback and research are critical components of their product development methodology, ensuring products meet the evolving financial needs of their members.

Company Website: https://www.hellobrigit.com/

📝 Enhancement Note: Brigit's reputation as an award-winning workplace suggests a positive and collaborative culture. The fintech industry demands a data-informed and user-centric approach, which aligns with the responsibilities of a UX Researcher. The company's mission to improve financial health for everyday Americans provides a strong sense of purpose for its employees.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher role is positioned at a mid-senior level, requiring significant experience and the ability to operate with a high degree of autonomy. It's a critical individual contributor role that can influence product strategy.

Reporting Structure: The role will likely report into a Product or Design leadership function. This provides exposure to strategic decision-making and opportunities to influence the product roadmap.

Operations Impact: The UX Researcher's work is directly tied to the company's mission and success. By understanding user needs and pain points in financial management, their insights will drive the development of products that enhance financial stability for Brigit's members. This directly impacts customer acquisition, retention, and overall product-market fit, contributing significantly to revenue growth and operational efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of financial behavior research or advanced qualitative methodologies.

• Leadership: Transition into a lead UX Researcher role, mentoring junior researchers, and shaping the research function's strategy.

• Cross-functional Expansion: Move into Product Management or Product Strategy roles by leveraging deep user understanding and strategic thinking.

• Process Improvement: Lead initiatives to scale and optimize research operations and tooling across the organization.

• Industry Expertise: Become a recognized expert in UX research within the fintech space.

📝 Enhancement Note: This role offers substantial growth potential within a rapidly evolving fintech company. The emphasis on user insights and their direct impact on product strategy provides a clear path for career advancement, either within UX research or into broader product roles.

🌐 Work Environment

Office Type: Brigit operates a hybrid work model, requiring employees to be in the New York City office 2-3 days per week. This suggests an office environment designed for collaboration, meetings, and focused work, balanced with remote flexibility.

Office Location(s): The primary office is located in New York City, a major hub for tech and finance. This location offers excellent accessibility and a vibrant professional ecosystem.

Workspace Context:

• The hybrid model likely means a dynamic workspace that supports both individual focused work and team collaboration.

• Expect access to standard office amenities and technology to facilitate hybrid work, including meeting rooms equipped for remote participants.

• Opportunities for informal and formal interactions with cross-functional teams will be readily available on in-office days, fostering a strong sense of team connection and knowledge sharing.

Work Schedule: While the core work hours are likely standard for a full-time role (approx. 40 hours/week), the hybrid nature allows for some flexibility in managing the work week, balancing office presence with remote work days.

📝 Enhancement Note: The hybrid environment at Brigit is designed to capture the benefits of in-person collaboration while retaining the flexibility of remote work. This setup is conducive to research activities that may require focused analysis and synthesis, as well as team syncs and ideation sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, interest in the role, and cultural fit.

• Hiring Manager Interview: In-depth discussion with the hiring manager (likely a Lead UX Researcher, Head of Product, or Director of Design) focusing on experience, research methodologies, and strategic thinking.

• Portfolio Review & Presentation: A dedicated session where candidates present 1-2 key research projects from their portfolio. This is a critical stage to evaluate research process, insight generation, communication skills, and impact. Be prepared to discuss your process, challenges, and the outcomes of your work.

• Cross-functional Interviews: Interviews with key collaborators (e.g., Product Manager, Product Designer, Engineer) to assess teamwork, communication style, and ability to integrate research into the product development workflow.

• Final Interview / Executive Review: Potentially a final interview with a senior leader to discuss broader strategic alignment and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your end-to-end research process, diverse methodologies, and demonstrable impact on product decisions. Tailor your selection to highlight experience relevant to fintech and financial health.

• Tell a Story: Frame each project as a narrative: the problem, your approach, the insights, the recommendations, and the outcome. Emphasize your specific contributions and the "why" behind your decisions.

• Quantify Impact: Wherever possible, include metrics or qualitative feedback that demonstrate how your research influenced product direction, improved user experience, or contributed to business goals.

• Be Prepared for Deep Dives: Anticipate questions about your methodology choices, how you handled conflicting data, how you influenced stakeholders, and what you would do differently.

• Highlight Collaboration: Showcase instances where your research facilitated collaboration or helped align different teams around user needs.

Challenge Preparation:

• Typical Exercises: Be prepared for a take-home research challenge or a live "whiteboarding" exercise where you might be asked to outline a research plan for a hypothetical product feature or problem.

• Focus on Process: Demonstrate a structured approach to problem-solving, clearly defining research questions, selecting appropriate methods, and outlining how you would synthesize and communicate findings.

• Think User-Centric: Always frame your approach from the perspective of the user and their needs within the context of Brigit's mission.

📝 Enhancement Note: The interview process heavily emphasizes practical experience and the ability to translate research into actionable outcomes. A well-prepared and compelling portfolio presentation is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• UserTesting.com: For conducting remote moderated and unmoderated usability tests and qualitative feedback.

• Maze: A platform for rapid, in-product user testing and feedback collection, often integrated with prototypes.

• Dovetail: A powerful tool for synthesizing research findings, organizing qualitative data, and building shareable insight repositories.

• Lookback: For conducting live, moderated remote usability studies and capturing user interaction data.

• Survey Tools: Such as Typeform, SurveyMonkey, or Google Forms for collecting user feedback and survey data.

Analytics & Reporting:

• Internal Data Analytics Platforms: Likely tools like Amplitude, Mixpanel, or Google Analytics to understand user behavior and complement qualitative insights.

• Data Visualization Tools: Such as Tableau or Looker for creating dashboards and reporting on user trends.

CRM & Automation:

• Not directly applicable for UX Researcher: While Brigit will have CRM and automation tools for sales/marketing/customer support, the UX Researcher's primary tools are research-specific.

📝 Enhancement Note: Proficiency with a range of qualitative research platforms is essential. The ability to integrate research findings with quantitative user data from analytics tools will also be a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experiences in all product decisions.

• Data-Driven Innovation: Utilizing both qualitative insights and quantitative data to drive informed product development and strategic initiatives.

• Collaboration & Transparency: Working openly and effectively with cross-functional teams, sharing learnings, and fostering a collective understanding of user needs.

• Ownership & Autonomy: Empowering individuals to take initiative, drive projects forward, and have a meaningful impact on the company's mission.

• Mission-Driven: A shared passion for improving the financial health and well-being of everyday Americans.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with Product Designers, Product Managers, and Engineers, participating in ideation sessions, design reviews, and sprint planning.

• Constructive Feedback: A culture that encourages open, honest, and respectful feedback exchange to continuously improve products and processes.

• Knowledge Sharing: Emphasis on sharing research findings widely and making insights accessible through repositories and presentations, fostering a learning organization.

📝 Enhancement Note: Brigit's culture appears to value proactive contribution, collaborative problem-solving, and a shared commitment to its mission. A UX Researcher joining this team should be comfortable with a dynamic environment where user insights are highly valued and actively sought.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Demands: Managing multiple research projects simultaneously with competing deadlines and resource constraints.

• Influencing Stakeholders: Effectively advocating for user needs and research insights, especially when they may conflict with existing assumptions or business priorities.

• Navigating a Fast-Paced Environment: Adapting research approaches and timelines to keep pace with the rapid iteration cycles common in a startup.

• Scaling Research Practices: Developing and implementing efficient processes and tools to support growing product and design teams.

• Researching Sensitive Topics: Effectively and ethically researching topics related to personal finance, which can be sensitive for participants.

Learning & Development Opportunities:

• Fintech Specialization: Developing deep expertise in UX research within the unique domain of financial health and consumer finance.

• Advanced Methodologies: Opportunities to explore and implement more advanced qualitative and mixed-methods research techniques.

• Mentorship: Learning from experienced product leaders and designers within a growing organization.

• Process Leadership: Taking ownership of research operations, tooling, and best practices, potentially leading to a more senior or lead researcher role.

📝 Enhancement Note: This role presents opportunities to tackle complex user problems in a critical industry, with significant potential for professional growth and impact. The challenges are typical of a growing tech company and offer valuable learning experiences.

💡 Interview Preparation

Strategy Questions:

• "How would you approach researching user needs for a new feature aimed at helping members build credit?" (Focus on research plan, methodology, ethical considerations).

• "Describe a time your research findings challenged a team's assumptions or a product decision. How did you handle it?" (Focus on influence, communication, data-driven advocacy).

• "How do you prioritize research requests when multiple teams have urgent needs?" (Focus on prioritization frameworks, stakeholder management, scope negotiation).

Company & Culture Questions:

• "What interests you about Brigit's mission to improve financial health?" (Show genuine interest and alignment with the company's purpose).

• "How do you see UX research contributing to a fintech company like Brigit?" (Connect your role to business outcomes and user value).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, start with the business problem or user challenge, clearly define your research goals, detail your methodology (why you chose it), present your key findings, explain your recommendations, and highlight the impact or outcome.

• Visual Aids: Use clear, concise visuals (e.g., user journey maps, personas, key quotes, screenshots of findings) to support your presentation. Avoid overwhelming slides with text.

• Focus on Impact: Emphasize how your research led to tangible improvements or informed critical decisions. Quantify outcomes where possible.

• Be Ready for Q&A: Anticipate detailed questions about your process, decision-making, and how you'd handle hypothetical scenarios.

📝 Enhancement Note: Preparation should focus on demonstrating a deep understanding of UX research methodologies, strong analytical and communication skills, and the ability to translate research into actionable business impact. Tailoring your portfolio and answers to Brigit's mission and the fintech context will be key.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided Ashby link.

• Curate your portfolio: Select 2-3 of your most impactful UX research projects that best demonstrate your end-to-end process, methodological breadth, and ability to drive product decisions. Ensure each project clearly outlines the problem, your approach, key insights, and the impact.

• Tailor your resume: Highlight keywords and experiences directly relevant to UX research, qualitative methods, data synthesis, cross-functional collaboration, and any experience in fintech or financial services. Quantify your achievements whenever possible.

• Prepare for the portfolio presentation: Practice articulating your research process and insights clearly and concisely. Be ready to discuss your methodologies, challenges, and the impact of your work.

• Research Brigit: Familiarize yourself with Brigit's products, mission, and recent company news. Understand their target audience and the financial challenges they aim to solve.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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