(Senior) UX Researcher (m/w/d)

📍 Job Overview

Job Title: (Senior) UX Researcher (m/w/d)

Company: EGYM

Location: München, Bayern, Germany

Job Type: Permanent employee

Category: User Experience (UX) Research / Product Operations

Date Posted: 2026-06-24

Experience Level: Mid-Senior Level (3-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive impactful user research initiatives, encompassing both qualitative and quantitative studies, to directly inform product development and enhancement strategies.

• Optimize Research Operations by developing and refining research methodologies, processes, and workflows to ensure efficiency and scalability.

• Act as a central point of contact for UX research, providing methodology coaching and support to Product Management, Design, and Engineering teams.

• Collaborate closely with cross-functional stakeholders to translate research findings into actionable insights for feature prioritization and strategic decision-making.

• Leverage AI and modern UXR tools to accelerate the research lifecycle and measurably improve the efficiency of UX research operations.

📝 Enhancement Note: This role is positioned as a hybrid of a Senior UX Researcher and a Research Operations specialist, indicated by the emphasis on "UXR-Operations" and "optimizing processes and workflows" alongside traditional research responsibilities. The mention of AI and UXR tools suggests a forward-thinking approach to research efficiency. The "Senior" aspect is supported by the requirement for at least 3 years of experience and the expectation to drive strategy and provide coaching.

📈 Primary Responsibilities

• Conduct independent qualitative and quantitative user research studies, including but not limited to user interviews, surveys, usability testing, and contextual inquiries, to uncover deep user needs and pain points.

• Analyze and synthesize complex research data from various sources to generate actionable insights and concrete recommendations for product improvements, presented clearly to product and design teams.

• Develop and maintain a robust UX research strategy that aligns with EGYM's product roadmap and business objectives, ensuring research efforts are focused and impactful.

• Implement and refine Research Operations processes, including participant recruitment, study design templates, data management, and reporting frameworks, to enhance efficiency and consistency.

• Provide expert guidance and coaching to product managers, designers, and engineers on appropriate research methodologies, best practices, and the effective application of research findings.

• Facilitate cross-functional workshops and presentations to effectively communicate research insights, foster a user-centric mindset, and influence product strategy and feature prioritization.

• Evaluate and integrate modern UX research tools and technologies, including AI-powered solutions, to streamline research workflows, improve data analysis, and demonstrably increase operational efficiency.

• Manage stakeholder expectations and build strong collaborative relationships with Product Management, Hardware & Software Engineering, and other relevant teams to ensure research is integrated seamlessly into the product development lifecycle.

• Undertake 1-2 trips per year to the USA for a week each to facilitate global knowledge exchange and collaboration.

📝 Enhancement Note: The responsibilities are structured to reflect a senior-level role with a strong emphasis on strategic input, operational improvement, and cross-functional leadership, beyond just executing research studies. The inclusion of "optimizing UXR Operations" and "driving research strategy" highlights the operational component.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, Computer Science, or a related field is typically expected for UX Research roles.

Experience: Minimum of 3 years of professional experience in UX Research, with a demonstrable track record of successfully translating research findings into tangible product improvements. Experience in a fast-paced, technology-driven environment is highly advantageous.

Required Skills:

• Qualitative Research: Proven expertise in conducting in-depth interviews, focus groups, ethnographic studies, and other qualitative methods to understand user behaviors, motivations, and needs.

• Quantitative Research: Proficiency in designing and executing surveys, analyzing usage data, A/B testing, and other quantitative methods to measure user behavior and product performance.

• Usability Testing: Extensive experience in planning, conducting, and analyzing various forms of usability tests (e.g., moderated, unmoderated, remote, in-person) to identify and resolve user interface issues.

• Research Operations (UXR Ops): Demonstrated ability to drive the optimization of research processes, workflows, and strategies, including experience with modern UXR tools and potentially AI-driven UXR improvements.

• Stakeholder Management: Excellent ability to collaborate effectively with diverse teams (Product Management, Design, Engineering), build consensus, and present findings persuasively to drive action.

• Data Analysis & Synthesis: Strong analytical skills to interpret complex data sets, identify key themes, and synthesize findings into clear, actionable insights.

• Communication & Presentation: Exceptional verbal and written communication skills, with the ability to articulate research findings and their implications to both technical and non-technical audiences.

• Language Proficiency: Absolute fluency in both German and English, both written and spoken.

Preferred Skills:

• AI in UXR: Experience leveraging Artificial Intelligence tools and techniques to enhance research efficiency, data analysis, or insight generation.

• Product Strategy: Understanding of product management principles and experience contributing to product strategy and roadmap development.

• Design Thinking: Familiarity with design thinking methodologies and their application in user-centered product development.

• Agile Methodologies: Experience working within Agile development environments, understanding how UX research integrates into sprint cycles.

• Global Research Experience: Experience conducting research with users in international markets, particularly North America.

📝 Enhancement Note: The emphasis on "AI UXR Ablufe messbar verbessert" and "moderne UXR Tools" points to a need for candidates who are not only skilled in traditional research but also adept at leveraging technology for efficiency. The requirement for German and English fluency is critical for this role in Germany.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A portfolio showcasing at least 3-5 distinct UX research projects, detailing the problem statement, research objectives, methodology employed, your specific role, key findings, and the tangible impact of your research on product features or business outcomes.

• Methodology Diversity: Examples demonstrating proficiency across a range of qualitative and quantitative research methods, tailored to different product development stages and business questions.

• Process Optimization Examples: Evidence of how you have identified inefficiencies in research processes and implemented solutions to improve speed, quality, or scalability, ideally with measurable results.

• Tool Proficiency: While not a direct portfolio item, be prepared to discuss your experience with various UXR tools and how you've selected or utilized them to achieve specific research goals.

Process Documentation:

• Workflow Design: Examples of how you've documented research workflows, from initial planning and recruitment to data analysis and reporting, demonstrating a structured and repeatable approach.

• Methodology Guidelines: Creation or contribution to internal documentation for research methods, best practices, or tool usage to enable consistent research practices within teams.

• Impact Measurement: Demonstrations of how you track and report on the impact of your research, linking insights to product decisions, user satisfaction metrics, or business KPIs.

📝 Enhancement Note: For a role emphasizing "UXR-Operations" and "process optimization," a portfolio that highlights not just research execution but also strategic thinking around research processes, efficiency gains, and measurable impact will be crucial. Candidates should be ready to articulate how they've improved the "research pipeline."

💵 Compensation & Benefits

Salary Range: Based on the experience level (3+ years), location (Munich, Germany, a major tech hub), and the hybrid nature of the role, a competitive salary range for a (Senior) UX Researcher in Germany would typically fall between €60,000 to €85,000 per year. This can vary based on the candidate's specific experience, negotiation skills, and the final determination of "seniority" by EGYM.

Benefits:

• Work-Life Balance: 30 days of paid vacation per year.

• Hybrid Work Model: Flexibility with 3 home office days per week.

• Fitness & Wellness: Free EGYM Wellpass membership for access to thousands of sports and health facilities nationwide, plus use of the in-house EGYM fitness studio.

• Professional Development: Mentoring program via a self-organized platform for knowledge sharing and growth across teams and locations.

• Commuting & Food Allowance: A €60 monthly "Flex Budget" for public transport and meal allowances.

• Performance Culture: Regular feedback culture to support continuous development.

• Retirement Planning: Attractive company pension scheme (betriebliche Altersvorsorge - bAV).

• Health & Lifestyle: Bike leasing program for active commuting.

• Employee Perks: Access to a comprehensive employee benefit portal with discounted offers.

Working Hours: Standard full-time working hours (approximately 40 hours per week), with significant flexibility offered through the hybrid work model.

📝 Enhancement Note: The salary range is an estimate based on industry benchmarks for UX Researchers in Germany, specifically Munich, for mid-to-senior level roles. The benefits listed are directly extracted from the job description and are comprehensive, highlighting EGYM's focus on employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fitness Technology / Health & Wellness Technology. EGYM operates at the intersection of fitness equipment, digital software, and health services, aiming to make exercise smarter and more efficient through connected solutions.

Company Size: EGYM is a global leader with headquarters in Munich and North American offices in Denver. While the exact employee count isn't provided in the raw data, the description of a "global fitness technology leader" and "North American offices" suggests a medium-to-large enterprise, likely with several hundred to over a thousand employees. This implies a structured but potentially dynamic work environment.

Founded: EGYM was founded in 2010, indicating a company with over a decade of experience and established market presence, likely past the early startup phase but still retaining a "Start-Up Atmosphäre."

Team Structure:

• The UX Research function likely sits within or closely collaborates with the Product Management and Product Design departments.

• The role involves close collaboration with Hardware & Software Engineering teams, suggesting a highly cross-functional product development environment.

• Reporting is likely to a Head of Product, Director of Design, or a Lead UX Researcher, depending on the team's specific organizational structure.

• The team is described as "hochmotiviert und sehr interdisziplinär," indicating a collaborative and diverse group. Methodology:

• Data-Driven Product Development: EGYM emphasizes using data to drive business and health outcomes, which translates to a strong reliance on user research and analytics.

• User-Centric Design: The core mission is to create "intelligent workout solutions" and a "fully connected training experience," necessitating a deep understanding of user needs and behaviors.

• Process Optimization: The role explicitly calls for optimizing research operations, suggesting a company culture that values efficiency and continuous improvement in its processes.

• Innovation: As a "global fitness technology leader," EGYM likely fosters an environment of innovation, expecting its teams to explore new methods and technologies.

Company Website: https://www.egym.com/

📝 Enhancement Note: The company description positions EGYM as a significant player in the fitness tech industry. The "Start-Up Atmosphäre" combined with global presence and established founding date suggests a company that offers stability while maintaining agility and innovation. The emphasis on data and user-centricity is key for a UX Researcher.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level, suitable for someone with 3+ years of experience. It offers a blend of individual contribution (conducting research) and leadership (strategy, coaching, process optimization). The title "(Senior)" also implies potential for growth into a more senior individual contributor role focused on specialized research areas or a lead role managing a small team or specific research domains.

Reporting Structure: The UX Researcher will likely report into a Product or Design leadership function. They will collaborate extensively with Product Managers, UX Designers, Hardware Engineers, and Software Engineers. The role requires navigating this matrixed structure effectively.

Operations Impact: The UX Researcher's impact is critical in shaping EGYM's product ecosystem. By providing deep user insights, they directly influence the design and functionality of intelligent workout solutions, ensuring these products meet user needs, enhance training efficiency, and contribute to measurable health outcomes. This role directly supports EGYM's mission to make exercise smarter and more efficient, impacting both user well-being and business success.

Growth Opportunities:

• Research Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced quantitative analysis, generative AI for research) or product areas within EGYM's ecosystem.

• Research Operations Leadership: Potential to grow into a dedicated Research Operations lead role, focusing on scaling research processes, tooling, and best practices across the organization.

• Cross-Functional Influence: Developing stronger strategic partnerships with Product Management and Engineering, potentially influencing product roadmaps more directly.

• Mentorship & Coaching: Expanding coaching responsibilities to more teams or junior researchers, developing leadership and team development skills.

• Global Exposure: Gaining experience in international research and collaboration through the required travel to the USA.

📝 Enhancement Note: This role offers a clear path for growth, not just in traditional UX research but also in the burgeoning field of Research Operations and strategic product influence, aligning with the evolving demands of the tech industry.

🌐 Work Environment

Office Type: EGYM operates a hybrid work model, indicating a blend of in-office and remote work. The office environment is likely designed to foster collaboration, innovation, and a strong team culture, suitable for focused work, team meetings, and workshops.

Office Location(s): The primary office is located at Einsteinstraße 172, 81677 München, Bayern, Germany. This is in Munich, a major German city known for its strong economy and tech scene.

Workspace Context:

• Collaborative Spaces: The office will likely feature meeting rooms, breakout areas, and potentially open-plan workspaces designed to encourage spontaneous interaction and teamwork among product, design, and engineering teams.

• Technology & Tools: Access to modern office technology, high-speed internet, and potentially specialized equipment for remote user testing or hardware interaction. The role requires proficiency with modern UXR tools.

• Team Interaction: Frequent opportunities to interact with colleagues from diverse disciplines (Product, Design, Engineering, Marketing, etc.), fostering a rich learning and collaboration environment. The "Start-Up Atmosphäre" suggests an energetic and engaging workplace.

Work Schedule: A standard full-time schedule (approx. 40 hours/week) with significant flexibility due to the hybrid model (3 days remote, 2 days in office). This allows for focused work, whether at home or in the office, and accommodates personal needs while ensuring team collaboration.

📝 Enhancement Note: The hybrid model is a key feature, offering flexibility. The Munich location places the role within a vibrant European tech ecosystem. The "Start-Up Atmosphäre" suggests a dynamic and potentially less formal environment than traditional large corporations, encouraging proactivity.

📄 Application & Portfolio Review Process

Interview Process: While not explicitly detailed, a typical UX Research interview process at a company like EGYM would likely involve:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, fit, and salary expectations.

• Hiring Manager Interview: A more in-depth conversation with the hiring manager (Marina Lambrecht) to discuss experience, motivations, and role expectations.

• Portfolio Presentation & Technical Interview: A core part of the process. Candidates will present selected case studies from their portfolio, demonstrating their research process, insights, and impact. This is often followed by a discussion on methodologies, problem-solving, and potentially a small take-home exercise or live design/research challenge.

• Team Interviews: Meetings with potential cross-functional collaborators (e.g., Product Managers, UX Designers, Engineers) to assess collaboration style, communication, and cultural fit.

• Final Interview: Potentially with a senior leader (e.g., Head of Product/Design) for final alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your skills in qualitative and quantitative research, your ability to drive "UXR-Operations," and your impact on product improvement. Tailor selections to EGYM's industry (fitness tech) and the role's responsibilities.

• Highlight Impact with Metrics: For each case study, clearly articulate the problem, your approach, your key findings, and crucially, the measurable impact your research had on the product or business. Use numbers and data wherever possible (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%", "informed feature that led to Z% adoption").

• Showcase Process Optimization: Since "UXR-Operations" is a key aspect, include a project where you improved a research process, tool, or workflow. Explain the problem, your solution, and the resulting efficiency gains or quality improvements.

• Be Ready for "Why": Prepare to explain your methodological choices. Why did you choose a particular method? What were the trade-offs? How did you adapt your approach?

• Tell a Story: Structure your presentations to tell a compelling narrative about the user, the problem, your journey to understanding it, and the solution you helped create.

Challenge Preparation:

• Research Scenario: Be prepared for a scenario-based challenge where you might be asked to outline a research plan for a new feature or to diagnose a user problem based on limited information. Focus on your structured thinking process.

• Methodology Deep Dive: Expect questions on specific research techniques, their pros and cons, and when to apply them.

• Problem-Solving: Practice articulating how you would approach a complex problem, breaking it down into researchable questions and actionable steps.

• Stakeholder Communication: Consider how you would communicate difficult research findings or push back on product decisions based on user needs.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's ability to not only conduct research but also to operate and improve research processes. A strong portfolio demonstrating impact and operational efficiency is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Modern UXR Tools: Candidates should be proficient with a range of tools for surveys, interviews, usability testing, and analysis. Examples include:

  • Survey Platforms: SurveyMonkey, Typeform, Qualtrics
  • User Testing Platforms: UserTesting.com, Lookback, Maze, UserZoom (now part of UserTesting)
  • Interview & Collaboration Tools: Zoom, Google Meet, Miro, FigJam
  • Analysis Tools: Dovetail, NVivo, ATLAS.ti, spreadsheets (Excel/Google Sheets), potentially statistical software (SPSS, R)

• AI in UXR: Familiarity with AI-powered tools for tasks like transcription analysis, sentiment analysis, or identifying patterns in large datasets is a significant advantage.

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Amplitude, Mixpanel (for understanding user behavior within digital products).

• Data Visualization: Tableau, Power BI, Looker (for presenting data insights effectively).

• Reporting Dashboards: Proficiency in creating clear, concise reports and dashboards for various stakeholders.

CRM & Automation:

• While not core to UX Research, an understanding of CRM systems (e.g., Salesforce) and marketing automation platforms can be beneficial for understanding the broader customer journey and data ecosystem.

• Integration Tools: Awareness of how data flows between different systems can be helpful for understanding user contexts.

📝 Enhancement Note: The emphasis on "modern UXR tools" and "AI UXR Ablufe" means candidates should be ready to discuss their experience with current industry-standard tools and any innovative approaches they've used with AI to enhance research efficiency.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product decisions.

• Data-Driven Decision Making: Relying on robust research and data to inform strategy and product development, moving beyond intuition.

• Efficiency & Optimization: A drive to continuously improve processes, tools, and methodologies to deliver insights faster and more effectively.

• Collaboration & Transparency: Fostering open communication and strong partnerships across teams, sharing knowledge and insights freely.

• Innovation: An appetite for exploring new research methods, tools, and technologies to stay at the forefront of the field.

Collaboration Style:

• Cross-Functional Integration: The role is designed for deep collaboration with Product Management, Design, and Engineering, requiring strong communication and partnership skills.

• Consultative Approach: Acting as a trusted advisor, guiding teams on the best research approaches and helping them interpret and act on findings.

• Feedback-Driven: A culture that embraces constructive feedback, both in giving and receiving, to foster continuous improvement and growth.

• Proactive Engagement: Encouraging researchers to be proactive in identifying research opportunities and engaging with teams early in the product development cycle.

📝 Enhancement Note: The company values likely align with a modern, agile tech environment that prioritizes user needs, data integrity, and efficient, collaborative work. The "Start-Up Atmosphäre" suggests a culture of agility and direct impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: In a fast-paced tech environment, balancing the need for thorough, high-quality research with tight product development timelines. This role's focus on "UXR-Operations" suggests a need to find efficiencies without compromising quality.

• Driving Adoption of Insights: Ensuring that research findings are not just delivered but are understood, adopted, and acted upon by product teams and stakeholders. This requires strong communication and influence skills.

• Integrating AI and New Technologies: Staying abreast of rapidly evolving AI tools and effectively integrating them into research workflows to demonstrate measurable improvements.

• Global Research Nuances: Conducting research and collaborating effectively across different cultures and geographies, especially with the required travel to the US.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunity to explore and implement cutting-edge research techniques and tools.

• Research Operations Expertise: Developing a deep specialization in scaling and optimizing research functions within a growing tech company.

• Product Strategy Influence: Growing influence on product roadmaps and strategic decision-making through impactful research.

• Industry Engagement: Potential to attend industry conferences, share insights, and contribute to the UX research community.

• Leadership Development: Opportunities to mentor junior team members or lead specific research initiatives.

📝 Enhancement Note: The challenges are framed around the typical demands of a UX Researcher in a dynamic tech company, with specific emphasis on operational efficiency and the integration of new technologies like AI, which aligns with the job's explicit requirements.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you significantly improved a UX research process or workflow. What was the problem, what did you do, and what was the measurable outcome?" (Focus on UXR-Operations aspect)

• "How would you approach designing a research study to understand user adoption challenges for a new EGYM feature?" (Demonstrate methodological thinking and problem framing)

• "Imagine a conflict between a product manager's vision and your research findings. How would you navigate this situation to ensure user needs are prioritized?" (Assess stakeholder management and communication skills)

• "What are your favorite modern UXR tools, and how have they helped you improve research efficiency or quality?" (Focus on tool proficiency and operational mindset)

• "How do you stay current with advancements in UX research, particularly in areas like AI or new methodologies?" (Evaluate commitment to continuous learning) Company & Culture Questions:

• "What excites you about EGYM's mission and products, and how do you see UX research contributing to our success in the fitness technology space?" (Show understanding of the company and industry)

• "Describe your ideal collaborative environment. How do you typically work with Product Managers, Designers, and Engineers?" (Assess cultural fit and collaboration style)

• "How do you measure the impact of your research? Can you provide an example of a research finding that led to significant business or user outcome?" (Focus on ROI and data-driven impact) Portfolio Presentation Strategy:

• Structure: Begin each case study with a clear problem statement and your research objectives. Detail your methodology, your specific role, key findings, and the actions taken as a result.

• Visuals: Use compelling visuals (screenshots, user flows, personas, charts) to illustrate your points and make your presentation engaging.

• Focus on Impact: Quantify the impact of your research whenever possible. This is crucial for demonstrating value.

• Address UXR-Ops: If you have a case study where you improved a process, highlight it. Otherwise, weave in how you ensured efficiency and rigor in your research execution.

• Conciseness: Be mindful of time. Practice your presentation to ensure you cover the essential points clearly and concisely. Be prepared for follow-up questions.

📝 Enhancement Note: Interview preparation advice is tailored to highlight the specific requirements of this role, particularly the emphasis on Research Operations, AI tools, and impact measurement, in addition to core UX research skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the EGYM careers page.

• Tailor your Resume: Highlight keywords from the job description such as "UX Research," "Quantitative Research," "Qualitative Research," "Usability Testing," "Research Operations," "Stakeholder Management," "AI for UXR," and "German/English Fluency." Quantify achievements where possible.

• Prepare Your Portfolio: Select 3-5 strong case studies that demonstrate your research process, analytical skills, and most importantly, the measurable impact of your work. Ensure you can articulate your role in any process improvements you've made.

• Research EGYM: Familiarize yourself with EGYM's products, mission, and recent news. Understand their position in the fitness technology market and identify potential user challenges or opportunities.

• Practice Interview Answers: Prepare for common UX research interview questions, focusing on behavioral examples related to problem-solving, collaboration, and driving impact. Be ready to discuss your experience with UXR operations and modern tools.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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