UX Research, Design & Engineering Lead (Remote)

📍 Job Overview

Job Title: UX Research, Design & Engineering Lead (Remote)

Company: Experian

Location: United States (Remote)

Job Type: Full-time

Category: Technology / UX Design & Engineering

Date Posted: September 01, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead the end-to-end user experience for Experian's Agentic Service Catalog, blending user research, product design, and front-end engineering expertise to transform complex technology processes into intuitive, AI-powered solutions.

• Drive the strategic vision for user-centered design within the Intelligent Automation & Data Platforms division, ensuring seamless integration of user needs with advanced technological capabilities.

• Collaborate closely with product leaders, architects, and engineering teams to identify opportunities for innovation and deliver production-ready front-end experiences using modern web technologies.

• Champion a continuous improvement mindset, leveraging user feedback, data analytics, and iterative validation to refine and enhance the user experience for sophisticated enterprise software.

• Report directly to the VP, Intelligent Automation & Data Platforms, playing a pivotal role in shaping the future of how users interact with Experian's technological offerings.

📝 Enhancement Note: This role focuses on a highly specialized intersection of UX, product, and engineering, particularly within the emerging field of AI-driven service catalogs. The emphasis on "Agentic" implies a need for deep understanding of autonomous or semi-autonomous systems and how users interact with them. The "Lead" designation suggests significant autonomy and strategic input.

📈 Primary Responsibilities

• Conduct comprehensive user research, including interviews, contextual inquiry, and journey mapping, to deeply understand user needs, pain points, and current workflows within complex technical environments.

• Translate research findings and business requirements into intuitive and scalable user experiences, developing wireframes, prototypes, and robust design patterns.

• Design and build production-ready front-end components and interfaces using modern web technologies such as React and TypeScript, ensuring high-quality code and adherence to best practices.

• Foster strong partnerships with product management, engineering, architecture, and business stakeholders to ensure a cohesive and user-centered approach to solution delivery.

• Implement iterative design and development cycles, utilizing user feedback, performance data, and A/B testing to continuously optimize the user experience and drive adoption.

• Define and advocate for best practices in user research, product design, and front-end development within the Intelligent Automation & Data Platforms team.

• Contribute to the strategic roadmap for the Agentic Service Catalog, identifying opportunities for innovation and leveraging AI to enhance user efficiency and satisfaction.

• Ensure that complex technical workflows are translated into easily navigable and understandable user interfaces without sacrificing essential information for informed decision-making.

📝 Enhancement Note: The responsibilities highlight a hands-on approach, requiring the candidate to not only design but also build and iterate on front-end solutions. The focus on "complex technology processes" and "AI-powered experiences" necessitates a strong technical aptitude alongside UX/product design skills.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Human-Computer Interaction, Design, or a closely related technical field.

Experience: 5+ years of progressive experience in UX research, product design, and front-end development, with a proven track record of delivering complex software solutions.

Required Skills:

• Demonstrated expertise in conducting user research methodologies (interviews, contextual inquiry, usability testing, journey mapping).

• Strong product design capabilities, including wireframing, prototyping, interaction design, and information architecture.

• Proficiency in front-end development using modern web technologies, specifically React and TypeScript, with experience in building production-ready code.

• Ability to translate complex technical workflows and requirements into intuitive, user-friendly interfaces.

• Experience working in agile development environments and collaborating effectively with cross-functional teams (product, engineering, architecture).

• Strong analytical and problem-solving skills, with the ability to use data and feedback for iterative improvement.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale and technical concepts to diverse audiences. Preferred Skills:

• Experience with AI/ML concepts and their application in user interfaces.

• Familiarity with intelligent automation platforms and service catalog design.

• Knowledge of design systems and scalable pattern libraries.

• Experience with performance optimization for web applications.

• Familiarity with cloud-based platforms and microservices architecture.

• Master's degree or advanced certifications in a relevant field.

📝 Enhancement Note: The minimum experience level of 5 years, coupled with the "Lead" title, implies a need for a candidate who can operate independently and influence technical direction. The specific mention of React and TypeScript indicates a strong preference for candidates with hands-on coding experience in these technologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse projects demonstrating a full-cycle UX process, from initial research and discovery through to design, prototyping, and front-end implementation.

• Projects should highlight experience with complex software products, technical platforms, developer tools, or enterprise workflows, ideally involving AI or automation.

• For each project, clearly articulate the user problem, your role and contributions, the methodologies used (research, design, development), key challenges faced, and the measurable impact or outcomes achieved.

• Include examples of wireframes, interactive prototypes, user flows, and high-fidelity mockups, alongside code samples or links to live implementations if applicable (especially for React/TypeScript components).

• Demonstrate an understanding of how to integrate user feedback and data analytics into the iterative design and development process. Process Documentation:

• Provide clear documentation of your personal design and development process, including how you approach user research, problem definition, solution ideation, and validation.

• Illustrate your approach to translating complex technical requirements into user-centric designs and functional front-end code.

• Detail your experience with agile development methodologies and how you collaborate with engineering teams to ensure successful implementation of UX/UI designs.

• Explain your strategy for leveraging data and user feedback to drive continuous improvement and optimization of digital products.

📝 Enhancement Note: For a "Lead" role that combines design and engineering, the portfolio is critical. It needs to prove not just design thinking but also the ability to execute technically. Projects involving complex systems, AI, or automation will be highly valued.

💵 Compensation & Benefits

Salary Range: $178,690 - $241,756 annually (based on provided data).

Benefits:

• Comprehensive Core Benefits: Medical, dental, and vision insurance plans to support employee health and well-being.

• Retirement Savings: 401K plan with a generous company matching contribution.

• Financial Incentives: Competitive base salary, bonus plan, and a variable pay opportunity.

• Work-Life Balance: Flexible work environment, offering remote, hybrid, or in-office options to suit individual needs.

• Generous Time Off: Flexible time off, including 20 days of vacation/sick leave, 12 paid holidays, and dedicated volunteer time off.

• Career Development: Access to learning resources and opportunities for professional growth.

• Additional Perks: Explore a wide array of exciting benefits at https://myexperianbenefits.com/.

Working Hours: Full-time, typically 40 hours per week, with a Day Shift schedule. The flexible work environment allows for adaptability.

📝 Enhancement Note: The provided salary range of $178,690 - $241,756 is for the US market and is considered competitive for a Lead UX/Engineering role requiring specialized skills in a major tech company like Experian. The "Hybrid" designation in some fields suggests a potential for office presence, but the explicit "Remote" job posting and "#LI-Remote" tag confirm full remote is a primary option. The "Role Type: Hybrid" might refer to the nature of the work rather than mandatory office days.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global Data & Technology, specializing in credit services, data analytics, and technology solutions across various sectors including financial services, healthcare, automotive, agribusiness, and insurance.

Company Size: Experian is a large, global organization with approximately 25,200 employees across 32 countries. This scale offers stability, extensive resources, and opportunities for diverse project involvement.

Founded: Experian has a long-standing history, evolving over decades to become a leader in data and technology. This established presence suggests a mature organizational structure and a commitment to innovation.

Team Structure:

• The role reports to the VP, Intelligent Automation & Data Platforms, indicating a position within a strategic technology leadership group.

• The "Agentic Service Catalog" team likely comprises a mix of product managers, architects, UX designers, front-end engineers, and back-end developers focused on AI and automation solutions.

• Collaboration is expected across multiple departments, including product, engineering, architecture, and various business units that leverage these platforms. Methodology:

• Data-Driven Insights: Experian's core business is data. Expect a strong emphasis on using data analytics, user feedback, and performance metrics to inform design and development decisions.

• Agile & Iterative Development: The company's focus on technology and rapid innovation suggests an agile development approach, with continuous cycles of design, build, test, and deploy.

• User-Centricity: The presence of a dedicated UX Research, Design & Engineering Lead role underscores a commitment to placing the user at the center of product development, especially for complex platforms.

Company Website: https://www.experian.com/

📝 Enhancement Note: As a large, established technology company, Experian likely balances innovation with robust processes and compliance. The "Intelligent Automation & Data Platforms" division suggests a forward-thinking group focused on leveraging cutting-edge technologies.

📈 Career & Growth Analysis

Operations Career Level: This is a "Lead" position, signifying a senior individual contributor role with significant responsibility for strategy, execution, and mentorship. It sits at a critical junction, requiring both deep technical expertise and the ability to guide product vision from a user-centric perspective. This level typically involves influencing technical direction and mentoring junior team members.

Reporting Structure: You will report directly to the VP, Intelligent Automation & Data Platforms. This direct line to senior leadership provides high visibility and the opportunity to impact strategic decisions within a key technology division.

Operations Impact: The role's impact is profound, directly shaping the user experience of Experian's AI-powered Agentic Service Catalog. By making complex technology intuitive and accessible, this position will drive user adoption, improve efficiency, and enhance overall customer satisfaction, ultimately contributing to Experian's competitive advantage in data and technology solutions.

Growth Opportunities:

• Technical Specialization: Deepen expertise in AI-driven UX, advanced front-end architectures (React, TypeScript), and intelligent automation platforms.

• Leadership Development: Transition into formal management roles, leading UX/Engineering teams, or take on Principal/Staff Engineer roles focusing on architectural innovation.

• Cross-Functional Influence: Expand influence across different Experian business units by successfully delivering impactful user experiences for critical platforms.

• Industry Recognition: Contribute to thought leadership through internal best practices, external presentations, or contributions to open-source projects related to UX/Engineering.

📝 Enhancement Note: The "Lead" title and direct reporting to a VP suggest a significant career growth trajectory, potentially leading to Principal Engineer, Director of UX, or similar senior leadership positions within Experian or the broader tech industry.

🌐 Work Environment

Office Type: While the role is advertised as "Remote," Experian offers a flexible work environment, which could include fully remote, hybrid, or in-office arrangements depending on team needs and location. The explicit "#LI-Remote" tag suggests remote is a primary offering for this specific position.

Office Location(s): The job is listed for "United States" and derived locations include "Madison, Mississippi, United States." However, the "Remote" status means physical location may be flexible within the US, though specific tax and legal considerations might apply.

Workspace Context:

• Remote Autonomy: A fully remote setup offers significant autonomy, requiring strong self-discipline, time management, and proactive communication.

• Digital Collaboration Tools: Expect extensive use of collaboration platforms (e.g., Slack, Microsoft Teams, Jira, Confluence) for communication, project management, and knowledge sharing.

• Virtual Team Engagement: Opportunities for virtual team-building activities and cross-functional collaboration sessions will be crucial for maintaining team cohesion and fostering a strong working relationship.

• Access to Technology: While remote, ensure you have a reliable home office setup that meets the demands of front-end development and design work.

Work Schedule: Full-time (40 hours/week) with a Day Shift. The flexible work environment allows for some adaptability in scheduling, provided core collaboration hours and project deadlines are met.

📝 Enhancement Note: The "Remote" status is a significant perk, offering flexibility. However, candidates should be prepared for the demands of remote work, including proactive communication and self-management. Clarification on any potential hybrid expectations or required travel should be sought.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review your application and resume, focusing on alignment with core requirements and keywords.

• Hiring Manager Interview: A discussion with the VP, Intelligent Automation & Data Platforms, to assess overall fit, strategic thinking, and alignment with the role's vision.

• Technical/Design Interview: A deep dive into your UX research, product design, and front-end engineering skills. This may involve a portfolio review and/or a technical assessment.

• Cross-Functional Interview(s): Conversations with key stakeholders from product, engineering, and architecture teams to evaluate collaboration style and technical understanding.

• Final Interview/Offer: May involve a final discussion with senior leadership and the formal offer process.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio to clearly demonstrate the "problem, solution, and result" for each project. Use a consistent narrative.

• Highlight Key Skills: For this role, explicitly showcase projects involving complex technical platforms, AI/automation concepts, user research, React/TypeScript development, and iterative design.

• Quantify Results: Whenever possible, use data and metrics to demonstrate the impact of your work (e.g., increased user adoption, reduced task completion time, improved satisfaction scores).

• Showcase Process: Briefly explain your methodology for each project, emphasizing how research informed design and how design translated into functional code.

• Technical Depth: Be prepared to discuss your code and architectural decisions for front-end components.

Challenge Preparation:

• Scenario-Based Questions: Expect questions about how you would approach designing for specific complex scenarios or user needs within an AI-driven service catalog.

• Problem-Solving: Be ready to walk through how you'd diagnose and solve a UX or front-end performance issue.

• Collaboration Scenarios: Prepare examples of how you've collaborated with engineers, product managers, and other stakeholders to deliver successful products.

• Company Research: Understand Experian's business, its role in data and technology, and the significance of AI and intelligent automation.

📝 Enhancement Note: The combination of UX, design, and engineering means interviewers will be looking for a well-rounded candidate who can articulate both the "why" (user needs, business goals) and the "how" (technical implementation, design patterns).

🛠 Tools & Technology Stack

Primary Tools:

• Front-End Frameworks: React, TypeScript (essential).

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, or similar tools for wireframing, prototyping, and UI design.

• User Research Tools: SurveyMonkey, Typeform, UserTesting.com, Lookback, or similar for conducting interviews, surveys, and usability tests.

• Version Control: Git, GitHub/GitLab/Bitbucket for code management and collaboration.

• Project Management: Jira, Confluence, Asana, Trello for task tracking, sprint planning, and documentation.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar for tracking user behavior on web applications.

• Data Visualization: Tableau, Power BI, or built-in React charting libraries for creating dashboards and reporting on UX metrics.

CRM & Automation:

• While not directly managing CRM, understanding how user data flows from CRMs or other platforms into user-facing applications will be beneficial.

• Familiarity with CI/CD pipelines and automated testing frameworks (e.g., Jest, Cypress) for front-end development.

📝 Enhancement Note: Proficiency in React and TypeScript is paramount. Experience with design systems and tools that facilitate seamless handoffs between design and development (e.g., Zeplin, Figma's developer handoff features) would be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Innovation & AI Focus: A drive to explore and implement cutting-edge AI and automation technologies to solve real-world problems.

• User-Centricity: A deep commitment to understanding and serving user needs through intuitive and effective design.

• Data-Driven Decision Making: Reliance on data, research, and metrics to guide strategy and validate solutions.

• Collaboration & Ownership: A culture of shared responsibility, cross-functional teamwork, and individual accountability for project success.

• Continuous Improvement: An ethos of learning, iterating, and constantly seeking ways to enhance processes, products, and user experiences.

Collaboration Style:

• Cross-Functional Integration: Expect close collaboration with product managers, architects, backend engineers, and other UX professionals. The role acts as a bridge between these disciplines.

• Agile & Iterative: A fast-paced, iterative approach where feedback is regularly exchanged, and designs/code are continuously refined.

• Open Communication: A culture that encourages open dialogue, constructive feedback, and knowledge sharing, especially in a remote environment.

• Problem-Solving Together: A collective approach to tackling complex challenges, leveraging diverse perspectives to find the best solutions.

📝 Enhancement Note: Experian's "people first, inclusive and purpose-driven culture" suggests an environment that values diverse perspectives and fosters employee well-being. The emphasis on awards like "World's Best Workplaces" indicates a strong commitment to a positive employee experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of AI Systems: Designing intuitive interfaces for AI-driven "agentic" systems requires a deep understanding of how these systems operate and how users can effectively interact with them, potentially including managing user expectations and trust.

• Bridging Design & Engineering: Effectively balancing the demands of user-centered design with the technical constraints and realities of front-end development in React/TypeScript.

• Remote Collaboration: Maintaining strong team cohesion, effective communication, and a shared understanding of goals in a fully remote environment.

• Rapid Technological Evolution: Staying abreast of the fast-paced advancements in AI, machine learning, and front-end technologies to ensure solutions remain cutting-edge.

Learning & Development Opportunities:

• Advanced UX/AI Training: Opportunities to attend workshops, conferences, or pursue certifications in areas like AI ethics in design, advanced conversational UX, or specific front-end technologies.

• Mentorship Programs: Access to senior leaders and subject matter experts within Experian for guidance and career development.

• Exposure to Diverse Technologies: Work with a broad range of data platforms and intelligent automation tools, expanding your technical and domain knowledge.

• Leadership Pathways: Potential to take on more strategic initiatives, lead feature development, or mentor junior team members, paving the way for future leadership roles.

📝 Enhancement Note: The challenges are inherent to a cutting-edge role at a large tech company. The growth opportunities are substantial, offering a clear path for career advancement for a high-performing individual.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a user interface for an AI agent that manages complex IT service requests, focusing on user trust and transparency?" (Preparation: Think about user control, explainability, error handling, and feedback loops.)

• "Describe a time you had to advocate for a user-centered design decision that conflicted with technical feasibility. How did you resolve it?" (Preparation: Focus on collaboration, data-driven arguments, and finding balanced solutions.)

• "Walk me through a complex technical workflow you've encountered and how you would simplify it for end-users through design and technology." (Preparation: Select a relevant project from your portfolio and detail your thought process.) Company & Culture Questions:

• "What interests you about Experian's work in data and AI, and how do you see this role contributing to our mission?" (Preparation: Research Experian's recent news, AI initiatives, and its impact on various industries.)

• "How do you foster collaboration and maintain team connection in a remote work environment?" (Preparation: Share specific strategies and examples of successful remote teamwork.)

• "Describe your experience with iterative design and development. How do you incorporate feedback to improve a product?" (Preparation: Use examples from your portfolio demonstrating continuous improvement cycles.) Portfolio Presentation Strategy:

• Concise Storytelling: For each project, aim for a 5-7 minute overview that clearly articulates the problem, your solution, and the impact.

• Visual Clarity: Use high-quality visuals for your designs and prototypes. Clearly label user flows and key interactions.

• Technical Details: Be prepared to discuss your React/TypeScript implementation, architectural choices, and any challenges you overcame in development.

• Interactive Demo: If possible, have a live demo or interactive prototype ready to showcase key features and user flows.

• Q&A Readiness: Anticipate questions about your design rationale, technical decisions, and how you measured success.

📝 Enhancement Note: For this hybrid role, interviewers will probe your ability to not only think strategically and design effectively but also to execute technically and collaborate seamlessly, especially in a remote setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Experian careers portal via the provided job link.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience with React, TypeScript, UX research, product design for complex platforms, and any AI/automation projects. Ensure your portfolio clearly showcases your ability to design and build.

• Resume Optimization: Integrate keywords from the job description naturally into your resume, focusing on achievements and quantifiable results in UX, product design, and front-end engineering.

• Interview Preparation: Practice presenting your portfolio, focusing on your process, technical contributions, and the impact of your work. Prepare specific examples for behavioral and situational questions.

• Company Research: Deepen your understanding of Experian's business, its technology stack, its approach to AI, and its company culture. Be ready to discuss how your skills align with their strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.