UX Manager and Digital Adoption Manager

📍 Job Overview

Job Title: UX Manager and Digital Adoption Manager

Company: SSC HR Solutions

Location: New Cairo City, Cairo Governorate, Egypt

Job Type: Full-Time

Category: Experience Management / Digital Adoption / Change Management

Date Posted: 2026-06-25

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead and strategize User Experience (UX) and Digital Adoption initiatives within the Experience Management Office (XMO) to enhance digital workplace services.

• Develop and implement comprehensive organizational change management (OCM) strategies, incorporating ADKAR principles, to ensure successful adoption of new digital tools and processes.

• Drive user-centric improvements by leveraging UX research methodologies such as user personas, journey mapping, and usability testing.

• Monitor and analyze adoption performance, user engagement, and overall experience outcomes using qualitative and quantitative metrics to inform continuous improvement.

• Foster a user-centric culture across digital workplace and service management functions through effective communication, training, and engagement campaigns.

📝 Enhancement Note: This role blends UX leadership with a strong focus on practical digital adoption and change management. The emphasis on the "Experience Management Office (XMO)" suggests a strategic, holistic approach to employee and customer experience, making it a critical function for driving user adoption and satisfaction with digital tools and services. The hybrid nature indicates a need for both in-office collaboration and remote flexibility.

📈 Primary Responsibilities

• Spearhead UX research activities, including user personas, user journey mapping, surveys, focus groups, and usability testing, to gather actionable insights.

• Translate UX findings and user feedback into concrete experience improvement initiatives for digital workplace services.

• Design, develop, and execute digital adoption and organizational change strategies tailored to specific experience improvement projects.

• Create and manage comprehensive communication, training, engagement, and awareness plans to support user adoption.

• Apply established Organizational Change Management (OCM) methodologies, with a specific emphasis on ADKAR principles, to guide change initiatives.

• Lead adoption campaigns through structured communication waves, targeted training programs, interactive user engagement activities, and potentially gamification.

• Collaborate closely with Experience Managers, Data Analysts, Digital Experience Monitoring (DEM) Tool SMEs, Automation Teams, and other key stakeholders to ensure alignment and successful implementation.

• Monitor and report on adoption performance, user engagement levels, and overall experience outcomes using both qualitative and quantitative data.

• Present detailed UX findings, adoption progress reports, and business outcomes to various stakeholders, including clients and executive leadership.

• Drive continuous improvement cycles by analyzing user feedback, behavioral insights, and adoption data to refine strategies and processes.

• Actively support the development and embedding of a user-centric culture across all digital workplace and service management functions.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on practical application of UX research. The role is not just about design, but about ensuring that designed experiences are effectively adopted and utilized, requiring a deep understanding of change management principles and execution. The requirement to collaborate with specific teams like DEM Tool SMEs and Automation Teams indicates a practical, hands-on approach to leveraging technology for improved user experience.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Human-Computer Interaction, Psychology, Design, Business, or a related field is often expected for UX leadership roles. Relevant certifications in UX, Change Management, or Employee Experience are highly advantageous.

Experience: 5-10 years of proven experience in User Experience (UX), Employee Experience (EX), Digital Adoption, Organizational Change Management (OCM), or closely related fields.

Required Skills:

• Demonstrated expertise in UX strategy and research methodologies, including user personas, user journey mapping, and usability testing.

• Proven ability to combine user research insights with practical adoption and change execution activities.

• Strong understanding and application of Organizational Change Management (OCM) frameworks, particularly ADKAR principles.

• Experience in designing and delivering effective communication, training, and stakeholder engagement programs.

• Proficiency in analyzing user feedback, experience metrics, and adoption data to inform decision-making and drive improvements.

• Excellent stakeholder management and facilitation skills, with the ability to influence and collaborate across different organizational levels.

• Proven ability to convert insights and analytics into practical, user-focused improvements.

• Experience working within Service Desk, IT Support, Digital Workplace, or End-User Experience environments.

• Strong project coordination skills with the ability to manage multiple initiatives simultaneously in a fast-paced setting.

• Excellent verbal and written communication skills in English, with a C2 level proficiency.

• Strong presentation and storytelling skills, capable of influencing diverse audiences. Preferred Skills:

• Experience with Employee Experience (EX), Digital Employee Experience (DEX), or Digital Experience Monitoring (DEM) programs.

• Familiarity with Digital Adoption Platforms (DAPs) and their application in driving user behavior.

• Exposure to gamification and other engagement techniques to boost adoption and user participation.

• Experience with Service Design principles and user enablement strategies.

• Certifications in UX, Change Management (e.g., Prosci), Employee Experience, or Digital Adoption.

📝 Enhancement Note: The experience level suggests a mid-to-senior role requiring a blend of strategic thinking and hands-on execution. The emphasis on ADKAR and specific UX research methods indicates a need for candidates with a structured, proven approach to change and user experience. The preferred skills point towards a desire for candidates who are forward-thinking and can leverage modern tools and techniques for engagement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating your involvement in UX strategy, digital adoption, and change management initiatives.

• Each case study should clearly outline the problem statement, your role and responsibilities, the methodologies (UX research, OCM frameworks like ADKAR, communication strategies) employed, and the specific actions taken.

• Quantify the impact of your work with clear metrics on user adoption, engagement, satisfaction, and any related business outcomes (e.g., reduced support tickets, increased productivity).

• Include examples of user journey maps, personas, or wireframes that illustrate your UX design and research process.

• Demonstrate how you translated user insights into actionable improvements and managed the adoption of new digital tools or processes. Process Documentation:

• Provide examples of communication plans, training materials, or workshop designs you've developed for adoption initiatives.

• Illustrate your approach to measuring and reporting on adoption metrics and user feedback.

• Showcase how you have documented and analyzed user journeys or service processes to identify areas for improvement.

• Include any frameworks or templates used for OCM assessments or stakeholder analysis.

📝 Enhancement Note: For a role combining UX and Digital Adoption, a portfolio is crucial. It should not only display UX design skills but, more importantly, demonstrate a track record of successfully driving adoption and managing change within a business context. The emphasis should be on the impact and process of implementation and adoption, not just the design artifacts.

💵 Compensation & Benefits

Salary Range: Based on the role's responsibilities, the hybrid nature, and the required experience level (5-10 years), for New Cairo City, Egypt, a competitive salary range is estimated to be between EGP 400,000 to EGP 700,000 annually. This range considers the demand for skilled UX, Digital Adoption, and Change Management professionals in the Egyptian market, with potential for higher compensation based on specific qualifications and proven track record.

Benefits:

• Comprehensive health insurance package for employees and potentially dependents.

• Paid time off, including annual leave and sick leave, in accordance with Egyptian labor law.

• Opportunities for professional development, including training programs, workshops, and potential support for relevant certifications.

• Hybrid work arrangement offering flexibility between remote and in-office work.

• Access to company-provided resources and tools necessary for UX research and digital adoption initiatives.

• Potential for performance-based bonuses or incentives.

• Contribution to social insurance as per local regulations.

Working Hours: Standard full-time working hours are typically around 40 hours per week. The hybrid model suggests a flexible schedule, with a portion of the week dedicated to in-office collaboration and the remainder to remote work, likely within the